Where the hell is my order? Ordered in the beginning of May, and no update whatsoever, no answer after filling the contact form, nothing! But, I am however, €200 lighter..
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See what reviewers are saying
Great service !!! There was a misunderstanding about a product I ordered ...parts were missing I thought..but I had to buy that part separately!! I mailed them..literally 10 mins later they send an em... See more
Ordered a battery, was sent to a delivery point instead of my home address as I requested. For this reason, I didn’t notice and item was returned to supplier. Fruugo face me a refund immediately which... See more
I ordered HEPA filters for an iRobot vacuum cleaner for 30eur. When they arrived it appeared they did not fit and were wrong size (2 mm too wide). When I tried to return them I had to return them to... See more
Company replied
Company details
Written by the company
Welkom op Fruugo een online marktplaats met een enorm scala aan producten op grote prijzen: schoonheid, gezondheid, sport, mode, elektronica, huis, tuin en nog veel meer.
Contact info
Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom
- fruugo.be
3.9
Great
14K reviews
Asks customers to review
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The item arrived in perfect condition
The item arrived in perfect condition. Fast delivery and good service. Quick response.
16 October 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very bad online shop expirience!No…
Very bad online shop expirience!No warranty at all.Watch of Swarovsky of 350€,10 months later broken and not possible to send back for repair ,no warranty because sent from Ireland,etc... they just give me the legal rights .Really strange i cannot get warranty through them to Swarovsky. They reply via Truspilot they will reply although they reply the same later on i will not have any warranty after 6 months?1 year looks to me the minimum consumers have.What a scam
12 December 2023
Unprompted review
Reply from Fruugo België (BE) - fruugo.be
Hello,
Thankyou for your review.
I am sorry you feel this way.
A warranty is held directly with the manufacturer of the product and not through Fruugo as stated in correspondance with our team.
I can see a member of the team has issued you with instructions on how best to resolve this issue. (by contacted in Swarovski directly)
Kind regards
Everything went good without any…
Everything went good without any problem, product and delivery as was promised.
12 October 2024
Fast and serious
10 October 2024
I had a great experience with Nicole…
I had a great experience with Nicole from the customer service she was really helping with an oder/delivery problem and I got my money back!
9 October 2024
Unprompted review
Good on time
30 September 2024
"items from China"
"items from China"
I bought an item from a Belgian online shop (Fruugo) because I wanted this item delivered in few days.
Only after I paid (and it was not cheap) I was informed that the item was coming from China. If I buy from China I want to know.
The item took almost a month to arrive.
I wrote to Fruugo and to the seller (Feshias) many times for explanation and at least give me some feedback. No answers.
I wouldn't recommend Fruugo to anyone!
24 September 2024
Unprompted review
Reply from Fruugo België (BE) - fruugo.be
Hello,
Thank you for sharing your feedback with us.
Fruugo is a global marketplace, allowing retailers based all over the world to sell their products to our customers.
Information regarding the delivery timescales of orders can be found under the 'Delivery & Returns' section on the items page on our site.
We do advise in the 'Delivery & Returns' section of each product page where you place your order, where the goods are being shipped from, for example, it states "Shipping from USA" so customers are aware if it is being shipped from overseas.
We are sorry for any inconvenience caused on this occasion.
Kind Regards,
Fruugo Customer Care
The efforts to find the missing…
The efforts to find the missing delivery were great. Thank you very much!
17 September 2024
Unprompted review
I bought varicose veins cream
I bought varicose veins cream. This product is great ; my legs are getting better and better. I already had result after 1 week !! Fast delivery .
16 September 2024
Customer Support Service works very well
10 September 2024
Unprompted review
Objects look exactly as described.
Objects look exactly as described.
Good quality price ratio.
6 September 2024
i ordered something because the…
i ordered something because the estimated delivery date was better than other sites but as soon as i ordered estimated delivery date was changed 2 weeks later. its just like cheating not honest .
9 January 2024
Unprompted review
Reply from Fruugo België (BE) - fruugo.be
Hello,
Thank you for your review.
Fruugo is a global marketplace, allowing retailers based all over the world to sell their products to our customers.
Information regarding the delivery timescales of orders and where the goods are being shipped from can be found under the 'Delivery & Returns' section on the items page on our site.
Please be advised that the 'Dispatch' time is not the same as the delivery time.
We are sorry this information was missed.
Kind regards,
Fruugo Customer Service
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