Where the hell is my order? Ordered in the beginning of May, and no update whatsoever, no answer after filling the contact form, nothing! But, I am however, €200 lighter..
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service !!! There was a misunderstanding about a product I ordered ...parts were missing I thought..but I had to buy that part separately!! I mailed them..literally 10 mins later they send an em... See more
Ordered a battery, was sent to a delivery point instead of my home address as I requested. For this reason, I didn’t notice and item was returned to supplier. Fruugo face me a refund immediately which... See more
I ordered HEPA filters for an iRobot vacuum cleaner for 30eur. When they arrived it appeared they did not fit and were wrong size (2 mm too wide). When I tried to return them I had to return them to... See more
Company replied
Company details
Written by the company
Welkom op Fruugo een online marktplaats met een enorm scala aan producten op grote prijzen: schoonheid, gezondheid, sport, mode, elektronica, huis, tuin en nog veel meer.
Contact info
Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom
- fruugo.be
3.9
Great
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not trustworthy
I did order by mistake an article and wanted to cancel within a minute. The cancellation functionality of orders was not working ! Delivery costs more than 4 times the price of the article. Never again !
30 August 2024
Unprompted review
Reply from Fruugo België (BE) - fruugo.be
Hello,
Thank you for your review.
I'm sorry to hear this.
We have requested some information regarding your order so we can assist you further or please could you amend your review and provide us with your order number.
Kind Regards,
Correct and fast
2 September 2024
😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍
31 August 2024
Incorrect item received and they don't reply to my messages
I ordered a t-shirt which was supposed to be 100% cotton and (quoting their description) "professionally printed using the latest and best digital print technology".
The t-shirt (which arrived 20 days later) is in fact 100% polyester, the imprint looks ridiculously cheap and although the size on the label is Large, the measurements correspond to a size Small on their size chart.
Fruugo gives me the option to return it at my own costs to the retailer in China, which would cost me more than the t-shirt itself. Also, the address on the return form looks like a phonetic transcription of Chinese with all spaces removed, so needless to say the item would never reach its destination anyway.
I sent three messages to Fruugo but they never replied.
22 July 2024
Unprompted review
Reply from Fruugo België (BE) - fruugo.be
Hello,
Thank you for your review.
We are very sorry to hear this.
A member of our customer care team will be in touch very soon to help.
Kind regards,
Okay delivery time.
24 August 2024
Negative experience with positive final
Negative experience with positive final.
6 July 2024
Unprompted review
Bought a book
Bought a book, never delivered, no mechanism to get a refund on their website. Major fraudes! (1 star)
Update: (updated to 3 stars)
Refund (not yet on my account) has been settled by the seller. I sujested that I try to purchase my 'controversial' book again from them. Will update when I get an answer.
Apparently, the delivery went wrong because I am a mentally challenged person who doesn't know his own postal code. (my wording, not theirs).
Update 2.0
The money is back in my account. The entire thing took only three days.
I will update my rating for the fast response and good costumer service.
21 August 2024
Unprompted review
Reply from Fruugo België (BE) - fruugo.be
Hello,
Thank you for your review.
I am sorry to hear this.
A member of our customer care team has contacted you to help resolve your order issue.
Kind regards,
Never got my order
Never got my order, service doesnt do anything about it
18 August 2024
Unprompted review
Reply from Fruugo België (BE) - fruugo.be
Hello,
Thank you for your review.
I'm very sorry to hear this.
A member of our customer care team will be in touch with you shortly.
Kind regards,
The item came earlier than planned and…
The item came earlier than planned and all worked out pretty well. It was also far cheaper, for this item, compared to all other shopping platforms. Could not be happier. :-)
16 August 2024
Leveringstijd was lang
Leveringstijd was lang. Maar het produkt beantwoordt volledig aan de verwachtingen en was zeer goed verpakt.
14 August 2024
I always use Fruugo
I always use Fruugo. Some products take more time for they deliver, but is due the products coming from another’s countries. I buy many products in good price, then worth wait a bit longer. I highly recommend.
8 August 2024
scam
scam. You sent me one product that is not worth 3 euros, while I bought an electronics box for more than 40 euros, including the shipping fee. I want to return the product.
6 August 2024
Unprompted review
Reply from Fruugo België (BE) - fruugo.be
Hello,
Thank you for your review.
I'm very sorry to hear this.
A member of our customer care team will be in touch with you shortly.
Kind regards,
The delivery was not announced.
The delivery was not announced.
I have ordered twice and the first time the delivery time was 3 weeks, the second time 10 days.And no notice in advance on expected delivery.
3 August 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.