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Fruugo UK (GB) - fruugo.co.uk Reviews 55,235

•
TrustScore 4 out of 5

4.2

Online marketplace
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Review summary

Created with AI, based on recent reviews

Considering 4,898 reviews, reviewers had a great experience with this company. Customers frequently praise the quality of the products and the efficiency of the delivery service, often noting that items arrive as described and sometimes even earlier than expected. Many appreciate the smooth ordering process and the consistent updates provided throughout the delivery journey. However, some people were dissatisfied with their orders, experiencing issues such as damaged items upon arrival, incorrect products being sent, or products not matching their descriptions. A few other people also felt that delivery times could be very long, especially for international shipments, and some reported difficulties with customer service regarding refunds or faulty items.

What people talk about most

Product

Customers generally express satisfaction with the products received, often highlighting accurate... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting prompt arrivals and... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers report positive experiences, praising the ease... See more

Quality

Clients share positive opinions on quality. Many customers are satisfied with the quality of products, noting... See more

Service

People report positive experiences with service. Many customers praise the fast and efficient service, noting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Using fruugo was easy and I found what I was looking for. Up to date tracking details sent regularly. My issue was with the item I purchased. It took 3 weeks to arrive and when it did it was... See more

Rated 5 out of 5 stars

I wanted to find a very rare plushie for my toddler daughter which was not available elsewhere: Amazon, eBay, Shopee, etc. Eventually I went to thoroughly Google & found out it is sold on Fruugo which... See more

Rated 5 out of 5 stars

Really clear web pages, really great prices and variety of choices. Turn around time is good but delivery is reliant on third party who isn't always very prompt in my area.

Rated 5 out of 5 stars

The strimmer heads arrived earlier than expected and in perfect condition. They’re more robust than the original DeWalt heads and work just as well, even though they cost less. Fruugo communications... See more

Company details

  1. #153 of 201 best companies in Online marketplace

Written by the company

Fruugo is a global marketplace that makes cross border shopping easy! At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs. We have millions of products available from hundreds of retailers all over the world. Like all marketplaces we act as the platform provider and commercial agent of our retailers who have authorised us to conclude agreements for the sale of products on their behalf. We're continuously expanding the products available to customers and hope you find what you’re looking for!

Fruugo - The Global Marketplace

Written by the company

Fruugo in other countries
Australia, Austria, Bahrain, Belgium, Canada, China, Czechia, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States

Contact info

  • Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom

  • fruugo.co.uk

4.2

Great

TrustScore 4 out of 5

55K reviews

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Rated 5 out of 5 stars

Fruugo uk

Advised by the company when my goods were dispatched and kept up to date all the way through to delivery. Excellent service.

23 April 2026
Rated 5 out of 5 stars

All round, spot on !

Really clear web pages, really great prices and variety of choices. Turn around time is good but delivery is reliant on third party who isn't always very prompt in my area.

23 April 2026
Rated 4 out of 5 stars

My product was delivered on time

My product was delivered on time, although there was some confusion as the product name differed from what was expected. However, Fruugo UK handled the situation very efficiently, and the seller issued a prompt refund. Overall, I appreciate the quick resolution and good customer service.

23 April 2026
Rated 1 out of 5 stars

I orded an egg chair with cushion and…

I orded an egg chair with cushion and only got the cushion. I like the cushion but I want the chair and didn't get it.

12 April 2026
Unprompted review
Fruugo UK (GB) - fruugo.co.uk logo

Reply from Fruugo UK (GB) - fruugo.co.uk

Hello,

Thank you for sharing your feedback with us.

I am very sorry to hear about your experience. Unfortunately, I haven’t been able to locate your order with the details provided, so I have reached out via your Trustpilot review to request a bit more information.

Once we have those details, I’m confident we can find a solution for you.

Kind regards,

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