Fubo Reviews 8,554

Garbage service and ridiculously expensive, deserves negative stars

I was having trouble canceling my free trial, before it ended. Customer support took care of it for me and made me feel like I mattered and would be missed. I wish I could afford to have a subscription with them just because of the way they help me out and was very polite about it.

The operator was very helpful. She's directing me towards the process to me reset my password and my new e.mail.

Has anybody else experienced issues when casting? For some reason, casting from my phone to the TV was a stressful experience. It worsened knowing that, if I stayed with Fubo and continued having this experience, I would pay close to $50 for one month and over $73 for this. With ads, too. But when I'm watching from my phone, I have no issues. Overall, not worth it.

Reps were very helpful and friendly

Signed up for Fubo for the teaser rate of $48.99 for the first month, first charge came in at $70.17. The explanation from Fubo customer service was that additional taxes, fees and regional restrictions may apply. Taxes are a fact of life, taxes added $4.19. However there was also a $16.99 sports fee which was not disclosed at signup and was not in any way accepted at signup. Buyer beware, do not sign up for Fubo, nondisclosure of fees is a major red flag. Canceled the subscription. Companies that cannot be honest from the get go don’t deserve my business.

The subscription price was too expensive for the package, I did not see any other options for a less expensive sports package

Always cutting out and kicking me out because of an error. Horrible watching experience.

Just signed up and of course day I get a email about a promo to join and save money. I contacted customer service through chat. I was connected right away to live person who listened and put me in contact with billing. They took cae of me and adjusted my bills for next 2 months. Thanks for the great customer service!!!!

Excellent associate, very attentive to our needs. Took care of pur issues.

I canceled this service on January 1, 2026 (I have the confirmation email). Despite this, the merchant repeatedly attempted to charge my card and successfully forced a $110 transaction on January 15, 2026. Furthermore, they are terminating my access on January 26, 2026, meaning they charged a full monthly fee for only 11 days of service after I had already canceled. Do not use this service, and do not give them your billing information.

Had an issue with billing and it was resolved thru chat. Friendly agents and easy to use.

John was amazing and he was able to get my request processed

Listened to the problem, repeated the summary back to me, and then got the resources needed to fix the problem

Customer service was handled well. Automatic refund for missing NBC channels was not forthcoming, I had to call.

Fast response and delivered the requested correction or work around for a known issue with my isp.

Fubo customer service is about the best customer experience I’ve had in my entire life to be honest! Very kind, knowledgeable, and supportive! I felt these representatives had my best interests at heart and took the time to make sure I got what I needed and it wasn’t a slow process either it was very quick to be honest. I wasn’t expecting it to be that fast! I only canceled because the price is a little much for us at this time and honestly that price being so high is the only reason a far 4 instead of 5 stars!!! Thanks again Fubo and I will be returning! Keep up the great work!
The absolute Best customer service I have ever received!!!

Customer support is completely horrible. Zero help and the responses are not reasonable. I actually tried to sign up to no help from support. I recorded the call and I will be posting that online also to show the level of garbage customer support you get! Supervisor Andrew stated the Fubo will never do business with me and legally could not tell me why...

Constant connection issues and pixelated picture.
Rubbish service and no way to cancel yearly subscription.

You can not talk to a live person anymore all A I with no help or understanding about what you want if this is the future of support from this company you can take you service a shove it up your ass