Furbabyfriend Reviews 

105
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently share their deep satisfaction and praise the beautiful products, noting the soft materials and wonderful designs. Consumers also highlight the fast delivery service and excellent quality of items like cozy scarves, custom pieces, and home accessories. Though some customers noted issues with shipping, mentioning that certain orders took a long time to arrive or faced unexpected transit delays. A few reviewers also pointed out occasional packaging damage, missing status tracking updates, or minor product flaws discovered upon opening. People appreciated the responsive support team that eventually resolved these problems, yet overall delivery speed remained a common concern.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the beautiful designs, vibrant... See more

Quality

Customers consistently note positive experiences with quality, praising the beautiful designs, soft... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that the shipping was fast and items arrived... See more

Order

People report positive experiences with order, with customers expressing their satisfaction by repeatedly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love this print so much! It is the perfect addition to our master bathroom. There were no instructions included to put together the canvas, however, it was easy enough to figure out by looking at th... See more

Rated 5 out of 5 stars

Fast delivery, professionally handled and above all, beautiful product. Amazingly beautiful scarves/shawls. I purchased three and would like to re-order for Xmas gifts.

Rated 5 out of 5 stars

Got the 3 pack of cat cookie cutters for biscuits. Cat butt cookies are now a favorite design for the kids. Especially with a great biscuit recipe making it even more fun.

Rated 5 out of 5 stars

My original order package had gotten torn during shipping and 2 of the 3 cat butt cookie cutters were lost. After a little hoop jumping--the person who took my call wanted pictures of the packaging a... See more


Company details

  1. #301 of 372 best companies in Gift shop
  2. #13 of 13 best companies in Novelty shop

Written by the company

Beautiful and unique gifts for all pet lovers, with worldwide shipping


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

105 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(105)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Merry Christmas Quick service

Quick service. This is a Christmas gift to my sister. I have it but it's still wrapped up from the shipping, I havent seen it. It was well wrapped if that counts... I don't think anything is broken? Thank you just the same, it's a wonderful Christmas gift. She and I both have cats.

21 September 2024
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Reply from Furbabyfriend

Thank you Jimmy!

Rated 2 out of 5 stars

I ordered 2 items

I ordered 2 items
One was okay
The other had melted in transit so I had to throw it out! Waste of money!!

21 September 2024
Furbabyfriend logo

Reply from Furbabyfriend

Hi

I have just picked up your review with some dismay as I did not hear from you at all regarding any issues with the catnip licks! I would have addressed them straight away had you contacted us. Please could you kindly contact me directly to discuss, as we have never heard of the catnip licks melting and of course we would want to address this.

Thank you
Jessica

Rated 2 out of 5 stars

Poor quality!

The Peeping Tom looksscratched and cheap, definitely not worth the amount paid. It was purchased as a gift but had to find something else!

23 August 2024
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Reply from Furbabyfriend

Hello, please could you contact us directly regarding this issue so that we can address it for you.
Thank you,
Jessica

Rated 4 out of 5 stars

My kitten likes her toy

My kitten likes her toy, but I was disappointed that my 5 month old kitten's playing continuously caused the unit to separate. I had to velcro the ends in order for her to play with it.

5 August 2024
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Reply from Furbabyfriend

It sounds like she did some serious playing! The Magic Organ toy is connected by a powerful magnet. Im glad however she is still able to beat it up! Even my 17 year old love this toy, so you made a great choice!

Rated 5 out of 5 stars

The quality was much better than I had…

The quality was much better than I had anticipated it would be. The colour combination, design, and luxurious softness of the wrap was impressive. Customer service was swift and attentive when I had to deal with a minor issue. I highly recommend this product.

28 July 2024
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Reply from Furbabyfriend

Thank you so much Trudy! I love that you love the pashmina!

Rated 1 out of 5 stars

Did not purchase!

Did not purchase!

19 July 2024
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Reply from Furbabyfriend

Hi Janice, I wonder if you could kindly clarify with us, as we can see that you placed your order on 16 July 2024 and it has been delivered to you, with proof of delivery photos, so we are a little confused by your review?

Rated 5 out of 5 stars

Creative customisation products

I bought a personalised welcome mat with a photo of my cat, Lola. The designers at Furbaby improved my original design, creating a unique and delightful entrance mat with Lola eagerly waiting for me.

8 July 2024
Unprompted review
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Reply from Furbabyfriend

We absolutely loved designing your doormat with you! Lola is so photogenic! Jess

Rated 5 out of 5 stars

I stumbled upon this company while…

I stumbled upon this company while scrolling through Instagram and decided to check out their products. They have an adorable selection of items for animals. Shipping to the US was reasonably priced and my order arrived quickly. Everything was well-packaged and arrived in perfect condition. I'm very pleased with my purchase and would definitely order from them again!

9 June 2024
Unprompted review
Furbabyfriend logo

Reply from Furbabyfriend

Thank you Holly! We love that you found us!

Rated 5 out of 5 stars

Furbaby plaques are absolutely superb…

Furbaby plaques are absolutely superb in every way. The attention to detail in reproducing the photo on my personal choices is second to none.
I would love to give 10 stars, but 5 will have to do!
Excellent in every single way 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟
There you are 10 stars!!
I can only submit one date, but I have had 3 plaques in total in the past 6 months.

30 April 2024
Unprompted review
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Reply from Furbabyfriend

Aw thank you som much, Judy! We loved creating your designs with you! Love, Jess

Rated 1 out of 5 stars

Cheap product

Cheap product

30 June 2024
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Reply from Furbabyfriend

Hi Heather, we have tried to reach out to you regarding your experience, but we have not heard from you. I note you purchased one of our hugely popular cashmere scarves - which have a consistent 5/5 star rating on our Etsy shop page, so we are a little puzzled by this review! Perhaps it was meant for another store? Please do contact us so we can understand your concerns further and try to assist.

Rated 1 out of 5 stars

I have NOT received the shawl I…

I have NOT received the shawl I purchased…….I need some explanations!!

10 June 2024
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Reply from Furbabyfriend

Hi Judith, Please could you kindly contact us with your order number so we can investigate and assist you? help@furbabyfriend.com

Rated 5 out of 5 stars

Great seller

Great seller! Very fast and excellent quality- I felt they really cared about their products and their customers satisfaction. I would highly recommend them and I’m very pleased with all my orders from them.

1 December 2023
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Reply from Furbabyfriend

Thank you so much for your lovely comments Alex! We are so glad you found us!

Rated 1 out of 5 stars

Haven’t got it yet

Haven’t got it yet

2 June 2024
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Reply from Furbabyfriend

Hi Fiona, the tracking shows your order was delivered to you on 22 May. We have sent you an email to confirm. There are proof of delivery photos provided by Evri. Perhaps you may be thinking about another order from another company?

Rated 1 out of 5 stars

Furbaby Friends customisable (meaning can't spell) "pet therapy" poster that was crap !

I bought the "pet therapy" poster for a gift and it arrived wrapped in bubble wrap and plastic, all wrinkled and to add insult there were so many words mis-spelt and grammatical errors e.g. you,re, it was a joke. I sent the image back to the Furbaby Friend mentioning that their Facebook ad clearly states the print is delivered worldwide in a protective tube and is ready to be mounted and framed and to send me another properly spelt poster in a tube. I received another poster, once again wrapped in ineffective bubble wrap and squashed and creased. The poster's wording was starting to rub off due to poor packaging. It cost me $150 aud to have this professionally stretched at a framers to be able to have this framed. I see another review on Furbaby Prints where a buyer has complained that their poster was wrinkled after being sent in bubble wrap. I note this company has disabled Google reviews, hmm? The company asked me to send it back (at my own cost) to Ireland, yeah because I'm going to waste more money on a product that should have been in a post tube and then have no gift to give. Zero stars for this experience.

31 December 2021
Unprompted review
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Reply from Furbabyfriend

Hi Emma, I am so sorry that you had this unusual experience. We did send out a free replacement as unfortunately sometimes the delivery companies are not as careful as they should be, especially around the holiday season. We only asked that you return the replacement for inspection as your photos did not clearly show any damage. We did advise that your return postage would be refunded however.

Rated 2 out of 5 stars

Disappointed

Disappointed - ordered Colourful Cats Canvas Oil Painting 70x140cm (27x55in) Lovely print BUT there is no boarder around the print so although it is a canvas print it CANNOT be stretched over a basic wooden frame. Ended up having it traditionally framed but due to the large size the frame could not accomodate all the cats and had to chop one out. Gutted - totally lost it's impact. ORDER #39743

2 July 2022
Unprompted review
Furbabyfriend logo

Reply from Furbabyfriend

I am sorry you had this negative experience. Had you contacted us we would of course have sorted this for you! Please note that the product description does advise a customer to contact us should they require a white border to be added to their poster. Otherwise it is sent as shown.

Show reviews in all languages. (105 reviews)

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