I’m absolutely delighted with the delivery of my garden patio table and chairs set. The team were not only polite but genuinely helpful from start to finish. They went above and beyond to ensure my or... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good communication...came a week before expected! Was able to nominate a delivery spot and contact the crew. Appears to be well packed will open it in a few days! The Frankie website was a pain hard... See more
Company replied
Very fast delivery. Furniture arrived a lot sooner than expected but I was contacted to make sure this was suitable. Delivery men very friendly and helpful. Tracking was great and driver rang 30minute... See more
Company replied
The driver text me to say what time they would be delivering my goods, and they were on time. He was extremely pleasant, and friendly. The box was damaged in parts, and he took photographs of it, and... See more
Company replied
Company details
- #15 of 34 best companies in Courier service
- #20 of 35 best companies in Logistics service
- #16 of 26 best companies in Delivery Company
- #45 of 54 best companies in Storage facility
Written by the company
We are a 2Person, white glove, room of choice courier based in Walsall, West Midlands, we offer a cost effective universal solution for your large ticket delivery and fulfilment requirements. To compliment our core nationwide delivery we also offer storage in our 100,000 sq ft centrally located Midlands based warehouse, a range of installation and assembly services and we also provide and disposal and recycling services for old furniture and appliances. Our expert delivery teams understand the value of the products they deliver and they are the face of our online retailers. Your reputation, delivered. Visit our website for more details around our offering:https://furdeco.co.uk/our-story
Your reputation, delivered.
Written by the company
- It is our mission to provide an excellent customer experience each and every time.
Contact info
Furdeco Unit 1, Impact Park, Willenhall Lane, WS3 2XN, Walsall, United Kingdom
- 01212855255
- info@furdeco.co.uk
- furdeco.co.uk
4.5
Excellent
183k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The first delivery just never turned up…
The first delivery just never turned up had to take a day off work for nothing . Then I got two different messages regarding the second delivery , two different dates , had no real idea which one was coming . Trusted a message with a time schedule and finally it arrived .
26 May 2026
Reply from Furdeco
Hi Gary,
We sincerely regret the issues you experienced with your delivery, especially taking time off work unnecessarily. We are reviewing our communication process to prevent such confusion with delivery dates in the future.
Regards,
Rohit
My delivery was attempted on two…
My delivery was attempted on two occasions but both time the item was damaged and had to be returned.
26 May 2026
Reply from Furdeco
Hi Angela,
Thank you for taking the time to share your feedback. We understand your disappointment regarding the presentation of your items and genuinely regret any frustration this may have caused.
In regards to the damaged goods, we completely understand how frustrating it must be to encounter these issues with your order, and we’re truly sorry for any inconvenience caused, however any problems with your order, such as damage or discrepancies, we kindly ask that you contact the retailer directly, as they’ll be best placed to assist you further.
Apologies once again.
Regards,
Rohit
Was not there to receive the item…
Was not there to receive the item myself but my partner was if she did not ask them to put it in the hallway they would of left it outside on the drive she asked they put all good thank you.
30 May 2026
Reply from Furdeco
Hi,
We're glad to hear your partner was able to ensure the delivery was placed safely inside. We appreciate you sharing this feedback with us.
Regards,
Rohit
arrived within time slot
30 May 2026
Reply from Furdeco
Hi,
We appreciate your feedback. We are glad your delivery arrived on time.
Regards,
Rohit
The crew did call me to let me know…
The crew did call me to let me know when to expect them and the delivery was made to the room of my choice.
I was surprised when I was told that I was only receiving half of my order and when I queried this I was brushed off with an over shoulder "maybe tomorrow " as he practically ran back to the van. As it turns out the whole order was in the 1 box.
30 May 2026
Reply from Furdeco
Hi,
We appreciate you sharing your experience. We're glad the delivery to your room of choice went well. We apologize for the miscommunication regarding your order and the dismissive response. We will address this internally.
Regards,
Rohit
Great very friendly delivery went…
Great very friendly delivery went really well kept you well informed about when they were coming very pleased
30 May 2026
First Class Service.
Great communication from order to delivery, despite Bank Holiday during the promised delivery window, the goods were received in good time and in perfect condition.
26 May 2026
Two lovely men
Two lovely men, polite, friendly, very hot and must have been uncomfortable but they just got on with it
30 May 2026
Great service …
I had a text & email letting me know about the delivery
I could truck them on the day & they called me when I was next for delivery
30 May 2026
Reply from Furdeco
Hi Michelle,
We're so glad to hear our delivery notifications and tracking were helpful for you! Thank you for sharing your positive experience.
Regards,
Rohit
Fast efficient service from the shop to…
Fast efficient service from the shop to phone calls and then delivery.
30 May 2026
Reply from Furdeco
Hi Sue,
We appreciate your positive feedback and are so glad you experienced fast, efficient service from our team.
Regards,
Rohit
Helpful polite
30 May 2026
Reply from Furdeco
Hi Amanda,
Thank you for your kind feedback! We’re delighted to hear our team was helpful and polite. We truly appreciate your support.
Regards
Rohit
Reply from Furdeco
Hi Asif,
We regret this. We're addressing this with our delivery team.
Regards,
Rohit
Smooth delivery
Once the DELIVERY date was sorted out after many messages & e.mails the delivery was excellent.
26 May 2026
Reply from Furdeco
Hi Julie,
We appreciate your feedback. We are glad the delivery was excellent once the date was confirmed.
Regards,
Rohit
They phoned beforehand & were very…
They phoned beforehand & were very prompt & it was no trouble putting it where we wanted it & the garden has a few steps to negotiate
26 May 2026
Reply from Furdeco
Hi Linda,
We appreciate your positive feedback! We're glad we could promptly deliver and place your item exactly where you wanted, even with steps.
Regards,
Rohit
Great delivery company
Great communication about the delivery date and time as well as a phone call in the morning with the exact time. Polite delivery men who moved the products where we requested.
30 May 2026
Reply from Furdeco
Hi Stacey,
We're so pleased to hear our communication about your delivery was excellent and our team was helpful in placing your products. Thank you for your kind feedback!
Regards,
Rohit
Reply from Furdeco
Hi,
We appreciate your positive feedback. We are glad it was on time and handled with care.
Regards,
Rohit
On time polite and helpful
30 May 2026
Reply from Furdeco
Hi Barbara,
We appreciate your kind words. We are glad we were prompt and helpful.
Regards,
Rohit
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.