furmoo.com Reviews 293

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

It took ages for my Furmoo slippers to arrive, but it was definitely worth the wait. The quality, design and craftmanahip of these slippers is off the scale - by far the best slippers I've ever owned!... See more

Company replied

Rated 2 out of 5 stars

Frustrating customer service, shipping delays, and misleading "sale" tactics. I purchased a pair of Furmoo Enclosed Moodles after an AI recommendation. When I placed the order, I received a... See more

Rated 5 out of 5 stars

I purchased a pair of UGG slippers. They’re absolutely beautiful and so well-made. I wanted them delivered superfast and the whole staff ensured that this happened for me. Couldn’t be more happy. High... See more

Company replied

Rated 5 out of 5 stars

OMGoodness my slippers have just arrived today , and they are brilliant, so soft , colourful , my feet just melted in them. Super stoaked to support local companies , didn’t realise you where so clo... See more

Company replied

Company details

  1. Handbags Shop
  2. Shoe Wholesaler

Written by the company

Unique Handbags with a story. New Zealand Sheepskin slippers and cowhide handbags. Trusted by 80,000 + customers.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

293 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought multiple items all good quality

Bought multiple items all good quality. I had one problem with a tassel on a bag coming apart and a replacement one arrived within a week. Travel bag has been many flights as hand luggage. And the slippers I loved so much I bought for my Mun and Dad (dad has circulation problems and these keep his feet nice and warm) slippers are 3 years old now and still really fluffy.

16 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer services and quality products

I have purchased and received gifts from furmoo and the quality is outstanding. Fast contact and delivery. Shelley us always clear if there us delays and keeps you up to date esp when they have sales and alot of orders. Highly recommend this business.

17 July 2023
Unprompted review
Rated 5 out of 5 stars

Love furmoo

I've had nothing but good experiences with this business. They are a small manufacturer so products can take some time to ship on occasion (as they have to be sewn) but their communication is always very responsive and they go out of their way to fix problems etc.

7 February 2024
Unprompted review
Rated 5 out of 5 stars

Furmoo are amazing!

Furmoo are amazing! For a "small" New Zealand business, their quality, pricing, and customer service are amazing. As far as I can tell, anyone giving them a negative review on her either didn't read the description on the item they purchased, or didn't have the common sense to reach out to Shelley or the team to sort out an issue.

16 July 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely my most favorite Nz shop

Absolutely my most favorite Nz shop. I own a collection of bags and slippers, just got some fluffy moodles and I'm in love. Got my slippers exactly 22 days layer communication with staff is fast and excellent

12 May 2024
Unprompted review
Rated 5 out of 5 stars

Moodles

The moodles ( slippers) arrived really fast and are super comfy

24 May 2024
Unprompted review
Rated 5 out of 5 stars

Satisfied customer as usual

Received my cushion covers & mystery box for my birthday and needless to say I was well satisfied as usual, well made products that wear well, just some more additions to my herd. Always had great service and any queries are answered promptly- highly recommend! 🐄

11 July 2024
Unprompted review
Rated 5 out of 5 stars

Love all my herd

Love all my herd! The only problem is limiting yourself to buy only a few bags and moodles.
Delivery can be slow but they're made to order....well worth the wait!
I get comments on my bags all the time and love them all so much. They're all so different but quality is exceptional, despite being very well used they're holding up without any fault.

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Product is too good?

A belated review...purchased my slippers several years ago. Would love another pair but hard to justify - inner is just starting to wear thru but outer is still perfect. Great product. Like all their products (I have a range of bags!) Timing of delivery is always consistent with what is stated - could be overnight, could be a few weeks depending if in stock, pre order, or in a massive sale. Love the products, love the story behind Furmoo, and great customer service.

16 July 2024
Unprompted review
Rated 5 out of 5 stars

Quality products

I have purchased a roadie day bag and also a cute flap cut purse. Love them both, the floral lining is a nice touch. Are holding up well to lots of use. I really want a wallet so that’s next on my list. Will obviously buy from here again, SUPPORT LOCAL NZ

7 February 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look