Furnicoliving Reviews 

Awful company never delivered my bed paid over £1,240 still not received my money back ? Lied about the delivery dates , and even lied about refunding myself, absolutely disgusting company no back bone ? Avoid at all costs

Had to wait longer for delivery than first promised by nearly two weeks!! One sofa was delivered with missing leg and we are still waiting to receive this!!!! delivery was late December 2024!!!!
They don’t respond to emails apart from asking us information to send the correct leg - which didn’t happen (I like a paper trail) you have to chase and chase to get anywhere which we still haven’t……
A new leg was dispatched (supposedly) on the 11th if this month - guess what still waiting!!

Absolute disgrace! Ordered wardrobe months ago and there missing pieces at least one or two boxes missing still sat waiting for it to be resolved and nothing ! Will be having to take this further and be refunded of the money I have been paying every month I’ve been emailing complaints email for months now this is ridiculous! Avoid at all costs

I bought a sofa from Furnico Living through Living Social (Wowcher), using Klarna as a payment method. However, the sofa was delivered with 3 broken feet, which I rang to report on the day of delivery, when I was assured that they would sort the matter out very quickly for me, which obviously reassured me at the time. However, after 3 months of practically non-existent customer service, which included several dozen emails from myself, along with around 15 desperate phone calls to the store, when I was told that I couldn't speak to anyone directly regarding the complaint, and they would only accept correspondence via email, even though EVERY email took several days to respond to, if they responded at all, and I was EVENTUALLY told that I couldn't have a refund, due to the time that had elapsed! To say I was livid was an understatement!!!!

During this 3 month period, they posted replacement feet out to me, without giving me any indication that this is what they had done, but when they arrived out of the blue (luckily my son was home at the time), the main foot was COMPLETELY the wrong one (not even the right shape), despite sending them photos of the broken feet.
After replacing 2 of the feet, which did actually fit, I found that the sofa was listing towards the front by 2-3 inches, and therefore it appears that these feet were also the wrong feet for this sofa.

After around a further dozen, or more, emails from myself and several phone calls to the store, about 6 weeks later, they again posted the remaining main replacement foot out, but without giving me any tracking details, which then got lost in the post.

Another dozen, or so, emails followed from myself now requesting a refund, by which time my emails were rarely being answered, but when they eventually responded, I was then told that I couldn't have a refund because of the time that had elapsed, WHICH WAS ENTIRELY DOWN TO THEIR DELAYS, which left me with a sofa that was not fit for purpose!!!

After about 2 months, I involved Living Social, who also contacted Furnico Living on my behalf, but Furnico Living also stopped responding to their emails, forcing me to continue to deal with Living Social to get some kind of a resolution. However, LS informed me that in order to have a full refund, I had to send the sofa back, at my own expense, at a cost of £365!

I EVENTUALLY I had a partial refund of £300 from Living Social (Wowcher - who were not very helpful at all), through Klarna,.

I have been left with a sofa that is not fit for purpose, which I am in the process of trying to get sorted, and feel very let down by the whole episode.

I will NEVER use Furnico Living ever again, and also I would never use Living Social for a large purchase either.

Awful quality made the fold on the bed for tv the wrong side unbelievable aswel as how long I have had to wait for the bed itself

Ordered rattan furniture, was told up to 2 weeks for delivery, it only took 4 days! It's absolutely stunning and fantastic quality

Delivered couch no pouffe broke radiator getting it in. I paid for it to be taken to room and set up it wasn't.
The couch broke after two days. Also it was missing feet.
Contacted immediately to still be trying to get resolution 29 days later. Have a broken couch sat wrapped in corner of my house absolute joke of company avoid !!!

WORST COMPANY OUT THERE DO NOT BUY FROM THESE PEOPLE!!! Ordered corner sofa bed with footstool, sofa came with no feet or screws, customer service is terrible won't replace my feet as I have to send them a photo as proof, I've sent photos and still nothing! Sofa is of poor quality. Foot stool arrived today 3 months after making the order, we've had the sofa 2 months, and it has arrived today in a completely different colour and hasn't got the feet with it either! This company is an absoloute joke!

I Ordered 3 SEATER: A navona grey recliner sofa range from Furnico Living Ltd on 28th November 2024 ..paid infull & for Delivery..SGK Distribution Ltd
worse delivery company I've come across very poor service
Ordered sofa on 28th November 2024..failed delivery twice on 16th December & 23rd December poor customer services didn’t inform me not turning up I had to call them grrr first time said wrong address & second time said van clutch have gone grrr..we're disabled customers sitting on deckchairs now..and still waiting for delivery

The sofa is very good quality .
Very quick delivery
Will be using this company again

I would highly recommend

Thank you for a fast and friendly service

Terrible service.. delivered the wrong couch still here 1month later with it communication is Terrible I wish I never ever order through these people please be warned

Very fast delivery good quality very happy customer

my sofa is amazing it came the wrong way round i wanted right hand facing and recieved left hand facing but it still worked and is a beautiful sofa we sleep on most nights so easy and convient

Do not use!

Absolutely avoid this company like the plague! Over 4 weeks since I ordered, delivery confirmed 14/11 only for the bed to be wrong and sofa to be missing delivery man to be rude aggressive and abuse, £2300+ order completely awol and wrong, complaints won’t response, have asked 4 times for a manager call back 2 calls 2 emails not even a response in over 48 hours can’t track my order, find it, saffi is the most rude women I’ve ever met. Chip on her shoulder from the minute she said hello customer services is not for her! £2300+ out of pocket, no responses from furnico they don’t care the minute they get their money!

DISGRACEFUL customer service

Had to report to action fraud!!!
After many mess ups arranging delivery to then not turning up to then losing sofa I finally gets a date they were def coming …
So sofa came Friday they couldn’t get in gate let alone the door… (I’ve had same sofa previous just this was leather instead of cloth) was told it would get taken back company would offer replacement or refund then told no sofa would fit in my door (funny I’ve had 3 simlar and other company’s managed) …..I asked for refund this didn’t happen they took sofa back didn’t inform b&q (that’s were I bought it from but they use these as third party on there website) when I contacted b&q they said no request was made going back and forth I gets email yesterday saying it’s been delivered and was signed for by me and apparently was a picture ….. lucky for me I have cctv which shows it was taken back I told them again this was not the case and I would go to police as clearly against law to sign my name and I had proof they were lying with cctv …. I then gets email to say I was getting refund and someone will be incontact ….. someone got incontact again today to be told ….what was the issue and fault ….again not offering a refund … It just goes round in circles quick enough to take the money but not happy when having to refund!!! Beware using these I’m lucky I have cctv to prove this!

I ordered 2 x mattresses and was called by the company to confirm sizes and delivery. When they advised a 3 x week lead time on delivery, I asked to cancel the order as this wouldn’t work for me. I was put on hold, then they came back and said they could do it in 2 x weeks, so I agreed to keep the order. Unfortunately, once 2 weeks had passed they hadn’t even been collected by the courier company, so again I requested to cancel. This caused me a lot of inconvenience as I’m in the middle of a house move and had been sleeping on the sofa waiting for this mattress. They refused to refund me the £15 deposit, and have ignored any emails I’ve sent asking for t’s and c’s and any confirmation of deposit paid. I used snap finance, and this is pretty much illustrative of all the companies they have on their website. 2nd order I’ve had to cancel, 1st was a company advertising MDF furniture as being solid wood.

Excellent customer service

Okay experience
Helpful and let me change the sofa after moving as the original one wouldn't fit. However, them took forever as they changed sofa as what I picked wasn't in stock 3 times, so I had to pick different 1s. After about a month and a half finally got my sofa.

When my item arrived, it looked different for what I ordered from the picture I saw.
as the sliver button on the back cushions never had any we don’t want to return it as we waited too long almost over a month.
A bit disappointing.

Amazing company. Firstly they rang to arrange delivery and because I was away when they originally were going to deliver they rearranged to accommodate my needs.
They then delivered on the date we arranged and kept me updated with everything.
The furniture, a 2 seater and 3 seater sofa and a king-size divan bed is fantastic. The quality and workmanship is perfect ( it's stopping the children playing with the recliner sofa's that's the problem)
The delivery gentlemen were very polite and helpful , bring in and assembling the sofa's. The letters down was the bed which they brought in and told me they didn't assemble beds.
Being disabled and on my own I struggled to assemble this by myself. It took me most of the day to manage this.
If it wasn't for this point I would have given 5* rating. This fact let it down in my opinion.