Furnicoliving Reviews 

We ordered a red (oxblood) 2-seater leather Chesterfield on 17 September and it was delivered on 8th October. We live halfway up a hill and over a mile down a single track road so the couriers did well to find us on time in the dark. We were a bit dubious about buying furniture online without actually sitting on it or trying it out first but the price was so competitive compared with local furniture stores we thought it was worth a try. The sofa looks great, feels durable and is very comfortable, excellent value for money; we'll certainly check what Furnico have before we buy any more furniture in future.

Sofas were a little late for delivery but was kept informed by furnico every step of the way and was offered a alternate for the trouble but ended up getting my original ordered one in the end anyway. They have been lovely and my sofa came last week all in great shape and comftable. The drivers were on time and polite would order again in the future

Although I am unable to upload the photos as there is no way to upload.
This is my second order with furnico since May.
My first order, I ordered a cream kingsize bed with the Eden mattress. The order was amazing to the point my mum then made exactly the same order!
I have recently ordered 2 more of the Eden mattresses for my children and will be putting in another order very soon.
Ordering with this company was smooth sailing and would recommend them to anybody who uses them.
I do not understand the bad reviews because this is my second purchase!

If I could give 0 stars I would.
AVOID FU4NICO LIVING TO SAFE YOURSELF THE STRESS 😩
I ordered a lovely chenille silver/grey corner sofa. There were 2 colour options silver/grey or beige/mink both chenille. 5 weeks later they delivered package 3 of 3 I said to the delivery man well where's 1 of 3 and 2 of 3. He couldn't leave fast enough poor guy. I phoned furnico and told them I only have package 3 of 3 she argued with me on the phoned and told me to open it to check it was all in there (how stupid foes she think I am). I open to discover not only is it a 3rd of the sofa but I tell her it's the wrong colour and the wrong material this is a fabric and very light grey and has brown cushions. She still argues saying it must be what I ordered. I tell her no I know what I ordered and that wasn't it. Fast forward 4 days and my door goes it's the other 2 parts of the wrong sofa so I explain to them that I'm not wanting it and not taking the delivery. I showed delivery guy what I ordered and he agrees it's the wrong 1. So he takes it away again again and I get an email asking what was wrong with the colour. They still try to say it's the 1 I ordered and can't be as the 1 i ordered doesn't have light grey or non chenille as an option 🤷‍♀️ will update wh3n something gets sorted i have said to them to cancel but not heard back from that email either.

Avoid at all costs part 2.
We ordered a bed off Furnico and after 3 months the main frame down the middle and one of the lats snapped in half. We contacted the company they told us to send in pictures of the bed which we did. Their first excuse was it left them in perfect condition all wrapped up and because we signed for it without inspecting every part of the bed before we signed for it that was our own fault. Not sure how you would see a faint crack in a wooden frame without inspecting it with a magnifying glass, then the next excuse was after 3 months it is general wear and tear and the warentee does not cover it, then there 3rd excuse was they basically said we admitted to using the bed and that is also not covered in there warranty, so basically if you buy a bed off Furnico they say you can build it but don't sleep on it. They genoursly offered us £50 towards buying new frame and wooden lats off them, total joke if a company and customer service.

Excelent sofas Excelent customer service delivered earlier than expected and great product for the price .
I was very wary after ordering reading the reviews but this company have put my faith in sales again . I actually delivered to a pub the other day and actually went to look for the building but obviously just an office they rent as was on a Sunday
I am sure iff there is a problem with anything you buy from them don't shout at them and am sure you will get there best attention like any of us would do ?

**Edited**
myself and 42 others were all part of an email received with regards to our deliveries some of us received damaged sofas or with missing parts and delivery drivers refuse to take item back complaints departments take forever to respond and was stuck with damaged goods!!!
After a lot of back n forth and refusal by me to pay the finance company until a resolution I am pleased to say I have now been compensated for the problems I received !!!

DO NOT WASTE YOUR MONEY WITH THIS COMPANY!!!!
I bought a suite from them on the 13th August
The recliner was broken cuts off randomly and had no cushioning on the recliner sections, plus a broken plug.
Sitting on it involves you falling into the METAL FRAME the 3 seater is
Completely unsafe and unusable - suggestions made "use a cushion" from the delivery people who disappeared very quickly at the suggestion I didn't want to accept delivery!!!
Despite multiple phone calls and I stress multiple!!! no one in customer services can help you, although they are all very good at "sympathising" with your situation. You have to deal with the "complaints team" who only correspond by email.
That's when they bother to reply, the average response time is about 4-7 days!!!
Normally with an automated response or requesting the same information you have already sent them although the preferred method of communication seems to be just ignoring them!!
No one in management has bothered to ring back, excuses so far are "they will ring you back tomorrow"/"you have a call back scheduled tomorrow" or my current favourite they are now "out of the country!!"
We are now on the 25th of September and despite "FINALLY!! arranging to collect the defective item and replace it.
I still have NO FURNITURE to sit on as they didn't bother to show up!!!! again NO Communication!!!! BUT THEY ARE VERY SORRY!!
So the suite that I was told to dismantle and wrap for collection is now sat dismantled in a corner of my living room and apparently the best they can do is sort out an external courier who will collect and replace within
3-5 working days.
Guess I'm sitting on the floor for the foreseeable future.....
I CANNOT STRESS ENOUGH TO NOT BUY FROM THIS COMPANY THEY WILL FALL OVER THEMSELVES TO BE HELPFUL AND GET A SALE BUT THEN SEND OUT ITEMS NOT FIT FOR PURPOSE AND BLAME SUPPLIERS, DELIVERY DRIVERS INSTEAD OF SORTING THE ISSUES.
Don't bother using The Consumer Goods Act as they don't appear to understand what it is!!
If you have purchased from this company and had no issues I think you will be in the minority.

This company is disgusting sold me a faulty sofa back in April I have been back and forth on emails with them I had someone come out and even said the sofa was not in any condition to be sold to anyone paid 1000.00 and they have been avoiding emails and a resolution if your thinking of buying from this company please look buying else were don’t recommend to anyone

Good communication, delivery driver was really helpful even though we have a narrow hallway he helped us get the sofa in and the sofas are amazing quality couldn’t be happier

Sofas were delivered when they said it would be delivered. The guys unpacked them, broke down the packaging and assembled both sofas. They were in and out in 20 minutes. Very efficient. Both sofas are comfortable and I am pleased with both. However, the cat won’t sit on them!!!

Item was exactly as described. Delivery guys where professional, friendly and very helpful with getting the item into the house.

Beautiful wardrobe and drawers. They feel very sturdy and can fit loads in them. Delivery service was fine, the guys put the boxes where I requested and were polite. Removed one star because it took longer than the 3 to 4 weeks for them to be dispatched. Second time using Furnico, I'd use them again.

Got a phone call on the Thursday to say the sofa would be delivered the next day and delivery runs from 9am to 10pm. Waited up until 10 no sofa and no phone call. Called the next day to see what had happened for them to tell me that the sofa had not gotten to them in time for delivery and would be delivered the following week.
2 phone calls the week after to confirm delivery on Saturday. Saturday afternoon a phone call to say the sofa is damaged and couldn't be delivered that day but they had the same one in a different colour... The only good thing about the company in our experience is the refund time was quick🤷‍♀️

Excellent customer service from start to finish.
Sofas arrived within the time frame given. Delivery driver was so helpful, assembled the sofas for me.
I would highly recommend.

Ordered a corner sofa and quality is amazing for the price. The delivery did come pretty late at night which for us wasn’t major however communication was fine it just arrived very late in the evening. But overall fine.

Had a few blips to start off with as kept getting diffrent dates for the delivery but was eventually sorted and delivered

Ordered 2 sofa sets from this company both good quality materials very sturdy and strong good value for money would highly recommend

Very high quality materials used. Delivery drivers went above and beyond and helped me carry the furniture around back due to the boxes being very large.
All in all very happy with my purchase, would definitely recommend!

My wife had a couch and bed delivered just over 3 months ago and everything was fine untill the seam on one of the couches started splitting, sent emails and photos and offered £50 compensation, when I have a couch that is unusable/worthless after 3 months, So much for a 1 year warranty. I would avoid this company like the plague.