Wish I had read the reviews before ordering. Ordered a sofa, as delivery stated 2 white gloved delivery and assembly, done the 24/7 chat.... turns out its NOT 24/7 chat, sent a message at 2am (... See more
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See what reviewers are saying
Once again a great service from Ajaz. He arranged for a fabric Swatch from manufacturer. I contacted him by email, instant answer to my further questions, I purchased a sofa online. A great price, fur... See more
Just taken delivery of our purchase so not checked contents however got to say that the guys who delivered it were absolutely first class (Barry & Ian). Went out of their way to get the delivery into... See more
Placed an order online ,always worrying when spending a lot of money from a company I’ve never heard of but furniture direct were great , from the initial order confirmation and communication abou... See more
Company details
- Home Furniture Shop
- Antique Furniture Shop
- Bedroom furniture shop
- Garden Furniture Shop
- Mattress Shop
- Office Furniture Shop
Written by the company
Independent furniture retailer, serving customer since 2006 with over 48000+ products and over 100+ Major furniture brands across UK & Europe. We pride ourselves on offering the highest levels of customer care and uncompromising service from order all the way to delivery. From wardrobes, dining tables, desks, coffee tables, beds, bedroom furniture, mattresses, home office furniture, sofas, chairs to TV cabinets, you’ll find everything you could want at Furniture Direct UK for every room.
Contact info
2 Checketts Road, LE4 5EP, Leicester, United Kingdom
- 0116 235 7786
- ajaz@furnituredirectuk.net
- furnituredirectuk.net
Asks customers to review
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Hasn’t replied to negative reviews
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V good price and prompt delivery by…
V good price and prompt delivery by some helpful delivery people
The emails with update of order was…
The emails with update of order was good. The delivery date and time was helpful. The delivery drivers very helpful and polite.
Order was simple Thank you! Superb customer service.
Order was simple and incredibly cheap compared to others for exact same mattress. Supplier messed up delivery date so our order was delayed but Furniture Direct UK couldn’t have been kinder about resolving the situation.
Rushed our order over the next PM after it had been delivered to them 2 days late. Thank you so very much for going the extra several miles for us!
So looking forward to going to bed tonight on our new mattress.
Will definitely look to shop with you again and would highly recommend your prices AND your excellent customer service to everyone.
Great prices and communication
Great prices and communication and can’t fault the bedroom furniture.
More communication...
There was next to no communication from company... Account information never changed...
The sofa is good quality and very comfortable...
Great communication and a really quick…
Great communication and a really quick delivery.
This is a scam company
This is a scam company, website doesn’t exist, email on orders doesn’t exist. The live chat on their website doesn’t respond.

Reply from Furniture Direct (Leics) Limited
Italian lamp tables.
Best price online that I seen for my tables.
12 week wait, but this was mentioned on the website . Came on the 11th week.
Overall delighted with purchase and delivery .
Order received on time
Order received on time, excellent quality, overall very satisfied.
Just Received
Just taken delivery of our purchase so not checked contents however got to say that the guys who delivered it were absolutely first class (Barry & Ian). Went out of their way to get the delivery into our house safely which was far from easy. Extremely courteous and helpful throughout. Will review again once packing opened up but until this point, service has been excellent.
Order arrived on time
Order arrived on due date. Very pleased with the furniture. One drawer had wrong handles and this was dealt with easily and promptly.
Good Customer Experience
Had to chase a for delivery date but replied promptly, then turned around quick.Very good overall service, price was competitive too. Based on my experience, I would recommend and use again.
Super Quick Delivery
Bought the Kayflex Capri 1000 mattress after sleeping on a friend's, only once. I have a back injury and without doubt recommend this mattress. It's phenomenal! Amazing turn time of just 3 days from order to delivery. All in all BRILLIANT!
Absolutely diabolical service
Absolutely diabolical service. Stated ready assembled which is why we bought the wardrobes as myself and wife are both disabled. The doors were separate and parts from one of the wardrobes were missing, the supplier insisted they’d been sent out twice, we didn’t receive them. We’d to get someone in to unpack them and take away all the packaging and put the doors on. He them had to come back when the parts did arrive to put the other doors on. One side of the wardrobe is bowed. When we asked the company to pick them up and take them back and give us a full refund, they said they couldn’t do it as they were large pieces of furniture. They offered £50 compensation which does not cover the cost we’ve had to pay to get them sorted. 6 weeks of nothing but aggro
Good service
Silver Birch dining room suite and display cabinet.
Substantially cheaper than the big name high street companies. Delivered from Italy on time and a pleasure to deal with. Highly recommended.
Great company to deal with
Great company to deal with, all went smoothly. Furniture worth the money
The delivery was a little late and when…
The delivery was a little late and when I asked if they would take it upstairs. I was told that would be extra. Thankfully I had someone to help me.
We ordered wiemann sliding door…
We ordered wiemann sliding door wardrobes from furniture direct and were advised 6-8 weeks till delivery. Approx 6 weeks later we received a phone call to say the wardrobes had arrived and they were delivered promptly! We had 35 parts to these wardrobes and only one had slight damage from transit. The delivery men were excellent, passing all items through a ground floor window to us. Got in touch with Ajaz and he promptly ordered a replacement for the damaged item (same sort of timescale again, to be expected as the wardrobes come from germany!) The wardrobes were easy to construct and far cheaper than local. All in all a great buy! THANKYOU! Chris Storer.
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