Furnitureful Reviews 271

I liked that the bed had good amount of storage. My only disappointment was that I did not like the material of the fabric.

I made an error in choosing size when ordering the mattress and got in touch with the company straight away. They amended my order and I received the mattress in 48 hours as promised. Very happy with the service provided def and quality of my mattress. Pretty decent to sleep on considering the price I paid

Best product received as per the description

Bought a small double ottoman bed plus mattress which were delivered exactly when stated. Both came perfectly packaged and again both in excellent condition. The instructions were very easy to follow and my husband assembled it easily
It is very comfortable and the lift up mattress affording storage below is very useful. Excellent value too
Would certainly buy from you again

I ordered my bed and it was delivered on the expected date. Great bed, I love it.

Do not use this company. I brought a bed base from these bunch of charaltons.. It arrived; parts missing and of poor quality. I attempted to call them on numerous occasions and didn't get a call back. I reported the dispute to Klarna who tried too assist. I sent the bed base back and Parcel force has just arrived at my property to inform me that Furnitureful have rejected the bed base. This has been going on since 22nd of September. It looks like I be going to court.

Easy transaction. Picked bed and mattress and both came 2 days later super fast. Bed was easy to assemble and is very comfortable and sturdy. Lift up bed and mattress for under £300 come on its a bargain.

Had a chat with customer service about a mistake (my mistake) and they were very helpful

Bed broke in 2 days, customers service is terrible no one picks the phone, email is very slow, no response and liar's, I had to go through my credit card company to get my money back

Overall happy with the price, delivery and quality of products/service received. Wont hesitate to use if required in future, but good for now.

I bought a single MEMORY FOAM MATTRESS HYBRID SPRUNG for £89.99, it was delivered on the 15/08/2022, once i opened the packaging (24/08/2022) I realised this is a horrible mattress if you can call it that, basically a few springs with some paper on the top and bottom! I then tried ringing the so called customer service number but no one ever picks up, I got fed up and left it! But today (29/09/2022), I've thought better and want this resolved, as I actually tried to sleep on this 'mattress' for the last couple of nights. I think sleeping on 9 inch nails would be better, hence I'm trying to get my money back. Again I have tried calling the number to no avail, I have then tried the chat on WhatsApp and no response since this morning, so now I am trying via this website, its order #7569 I want my money back please

I've had a response back from them, wait until after 60 days apparently then ask for a refund, how does that work, don't make sense.. This is the policy.... Basically don't ask for a refund, what a joke of a Company. PLEASE AVOID IT

At Furnitureful we pride ourselves on delivering exceptional comfort, night after night. With this in mind, if you are not 100% happy with your mattress, you can request a refund

How the 60-Night Sleep Trial works:

 

From the day the mattress is delivered to your home, you have 60 nights to sleep on it. Under this policy you must use the mattress for 60 nights.If after 60 nights you are not completely happy with your mattress, you would need to get in touch with us within 7 days immediately after your 60 night trial ends to let us know. Please complete this form and provide details An alternative mattress from our range may be offered to youIn the event that a higher priced alternative mattress is chosen, then any difference in price must be paid at the time of re-selection. We are unable to refund any difference in price if a lower priced mattress is selectedProof of purchase must be provided at the point of re-selectionAll original packaging can be removed from the mattress but must be retained in case you need to return the mattress to us.A mattress protector must have been used for the duration of the trial period. The original mattress is to be returned in the original packaging in clean and presentable condition with no damage, stains or marks. We will only allow one exchange in relation to any particular purchase. The guarantee does not affect your statutory rights in relation to the product (including any right relating to any faults with the product).The ’60-Night Sleep Trial’ is limited to one exchange per householdIf a certain model, size or fabric is no longer available, we reserves the right to substitute for an alternative at our discretionThe ’60 Night Sleep Trial’ does not apply to mattresses which are defective due to misuse, wilful damage, accidental damage, unauthorised repairs or alterations, neglect or general wear and tear.You will be responsible for returning your mattress to us. Delivery of the replacement mattress may take up to 14 days from the date of your re-selectionThe ’60 Night Sleep Trial’ only applies to mattresses and excludes divan bases, headboards or bedding productsOnly the original purchaser may invoke the ’60 Night Sleep Trial’ and it only applies to mattresses that remain within the United Kingdom.

My experience was pleasant, was kept informed throughout, items arrived promptly and went together well. My room has been transformed with the bed and mattress addition. All in all great value for money!

TERRIBLE COMMUNICATIONS WITH CUSTOMERS WHEN AN ISSUE NEEDS TO BE FIXED DUE TO YOUR FAULTY PRODUCT!!

Worst buying experience ever. Mattress aid delivery and I didn’t have it. Emailed, called, nothing. Two weeks later I find that someone from a completely different street had the mattress and was finally able to get it. Word mattress ever. But the fact that no one got back to me when I said I hadn’t received is dreadful.

Ordered the "Lucid Double Metal Bed", It's way better than what other retailers had to offer, Sick of the terrible slats that come with beds, I wanted solid planks which this has.

Bed is sturdy, A screw came with the head blown which would be a fault in production, No big deal as no factory produces everything perfectly, Contacted them and was immediately sent a replacement.

I'd say their customer service is trust worthy, But even still I will always buy from Amazon so I have an almost sure way of getting a refund or replacement if anything went wrong.

Ordered a small double ottoman bed, delivery was prompt. We had some difficulty following the instructions to assemble and the book needs a few amendments. However, I contacted Furnitureful the next day and they were very helpful, talking me through it and sending pictures which helped me to complete the assembly. I even had a follow up call to see how things had been. Now it's up the bed is fine and the lift mechanism is really good.

Brought 2 mattresses for our daughters and you can hear springs on both of them when you sit on them. I didn’t realise until close to the 60 days, tried to ring, left a message and never heard back. Not really value for money.

Sorted a problem for me
Delivered on time clean and tidy
Very good product. Second time I have used this company

This is a company nobody should use. They have no customer service at all. The quality is shameful and they do not offer any return system even if the items are faulty. I have a bed that is not fit for purpose and they will not do anything.