Placed an order, within two days had a call saying delivery would be within another two days - and between 11am -1pm. Sent an email which tracked the delivery on the morning, and a call saying they we... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The whole process from start to finish was straight forward and problem free. The suite itself was fantastic value for money...the quality of the items is first rate and looks beautiful employing subt... See more
Company replied
Delighted with purchase. Excellent value fror money. Early delivery. Good communication with delivery staff who were friendly, efficient and very careful with stair entry. Left the place very tidy....... See more
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Ordered 3 & 2 seater sofas late on a Friday, the company phoned me the next day to ask if I could take delivery the next day!. The delivery arrived on time, I could track the van as it arrived. The tw... See more
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Company details
- #28 of 93 best companies in Sofa store
- #46 of 227 best companies in Bedroom furniture shop
- #23 of 56 best companies in Furniture Accessories
- #90 of 394 best companies in Home Furniture Shop
- #25 of 114 best companies in Living room shop
About FurnitureInstore
Written by the company
Free Delivery
Free Delivery to England & Wales
No charges for standard service, delivery within 7 working days, no issues at all.
Contact info
440-450 Stoney Stanton Road, CV6 5DG, Coventry, United Kingdom
- 02476 705 600
- sales@furnitureinstore.co.uk
- furnitureinstore.co.uk
4.8
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Even though it was twenty past 5am it…
Even though it was twenty past 5am it is so much better paying extra to have boxes and so on taking away the guys were very polite and done a fantastic job thanks lads I love my 3/2/1
4 August 2026
Unprompted review
Reply from FurnitureInstore
Hi there,
Thank you so much for your lovely review! We're delighted to hear that you're so pleased with your new 3-2-1 suite and that our delivery team provided such a fantastic service. We'll be sure to pass your kind words on to the lads—they'll really appreciate the feedback.]
-Furnitureinstore
Reply from FurnitureInstore
Hi there,
Thank you for your lovely review! We're delighted to hear that you had a very good experience and that our delivery team was friendly, efficient, and helpful. We really appreciate your kind words and will be sure to share your feedback with the team.
-Furnitureinstore
great service and a lovely delivery crew
4 August 2026
Reply from FurnitureInstore
Hi there,
Thank you for your lovely review! We're delighted to hear that you received great service and that our delivery crew made such a positive impression. We'll be sure to share your kind words with the team, as they’ll be pleased to know their hard work was appreciated.
-Furnitureinstore
Qwick delivery no hassle delivery men…
Qwick delivery no hassle delivery men where very polite
29 July 2026
Unprompted review
Reply from FurnitureInstore
Hi Andrew,
Thank you for your kind review! We're delighted to hear that you had a hassle-free delivery experience and that our delivery team was polite and courteous. We'll be sure to pass your compliments on to them.
-Furnitureinstore
From my order to delivery which was 3…
From my order to delivery which was 3 days I have not had this service before, more than happy with my order and the service provided many thanks from a happy customer
29 July 2026
Unprompted review
Reply from FurnitureInstore
Hi John,
Thank you so much for your fantastic review! We're thrilled to hear that you were impressed with both the speed of your delivery and the service you received. Delivering your order in just three days and exceeding your expectations is exactly what we strive for.
-Furnitureinstore
Lovely guys who delivered in a few…
Lovely guys who delivered in a few days of ordering.
love the colour caramel it looks great and is very sturdy.
Thankyou would recommend to others
27 July 2026
Unprompted review
Reply from FurnitureInstore
Hi Maureen,
Thank you so much for your wonderful review! We're delighted to hear that your order arrived quickly and that our delivery team made such a great impression. It's fantastic to know you're loving the Caramel colour and that you're happy with the quality and sturdiness of your purchase.
-Furnitureinstore
2 Leather Sofas
Ordered 2 Leather Sofas online.
Good communication! Advised re delivery which was in 5 days! Ability to track driver on delivery day 3 very helpful and polite guys unpacked and set the reclining sofas up for us.
Good value for great product. Thank you!
30 July 2026
Unprompted review
Reply from FurnitureInstore
Hi there,
Thanks for taking the time to leave such a lovely review! I'm delighted to hear you were pleased with the communication, fast delivery, and the ability to track your order on the day. It's great to know our delivery team were helpful, polite, and made sure your reclining sofas were unpacked and set up for you.
-Furnitureinstore
Quick delivery took all packaging away…
Quick delivery took all packaging away sent footstool back as to big for my room no quibbles picked up quickly would recommend
17 July 2026
Reply from FurnitureInstore
Hi there,
Thank you for your wonderful review! We're delighted to hear that you were pleased with our quick delivery service and that our team took care of all the packaging for you.
-Furnitureinstore
Reply from FurnitureInstore
Hi there,
Thank you for your review! We're pleased to hear that you were happy with our fast delivery service. We always aim to provide a smooth and efficient experience for our customers, and we appreciate you taking the time to share your feedback.
-Furnitureinstore
All perfect
All perfect. easy to order, great customer service and efficient delivery. Great furniture at a very good price.
23 July 2026
Reply from FurnitureInstore
Hi Nigel,
Thank you so much for your wonderful review! We're delighted to hear that you found the ordering process easy and were pleased with our customer service, efficient delivery, and the value of our furniture. Your kind words mean a lot to us, and we truly appreciate your support.
-Furnitureinstore
VEasy choices and descriptions online
Easy choices and descriptions online. no hassle ordering . quick delivery. Was updated all the way to the delivery. Good quality perfect size for our new home .
23 July 2026
Reply from FurnitureInstore
Hi Susan,
Thank you for your fantastic review! We're so pleased to hear that you found our website easy to use, enjoyed the hassle-free ordering process, and appreciated the delivery updates. It's wonderful to know your new sofa is the perfect size for your new home and that you're happy with its quality.
-Furnitureinstore
I drove 120 miles to see the range in…
I drove 120 miles to see the range in their showroom . They had a great selection , we bought a leather powered reclining set . We're very happy with the price compared to chain stores , and was delivered in 2 days ! . Delivered , set up and old suite taken away in about 3/4 hour .
Would highly recommend.
25 July 2026
Unprompted review
Reply from FurnitureInstore
Hi Mark,
Thank you so much for your wonderful review! We're delighted that you made the journey to visit our showroom and found the perfect leather powered reclining suite. It's great to hear that you felt you received excellent value compared to the larger chain stores, and that our fast two-day delivery exceeded your expectations.
-Furnitureinstore
Reply from FurnitureInstore
Hi there,
Thank you for your kind words! We're delighted to hear you had a great experience buying from us. Our team works hard to provide excellent service, so it's wonderful to know we made a positive impression.
-Furnitureinstore
Reply from FurnitureInstore
Hi Jake,
Thank you for your wonderful review! We're delighted to hear that you're happy with the value of your sofa and that our delivery drivers provided exceptional service. Your kind words mean a lot to our team, and we hope you enjoy your new sofa for many years to come.
-Furnitureinstore
Reply from FurnitureInstore
Hi Gary,
Thank you for your great review! We're delighted to hear that your delivery arrived on time and that our team completed the assembly quickly and efficiently. Providing a fast, reliable, and hassle-free service is what we strive for, so it's wonderful to know we met your expectations.
-Furnitureinstore
Reply from FurnitureInstore
Hi Steven,
Thank you for your review! We're so pleased to hear you found our service friendly.
-Furnitureinstore
Ordered 3 & 2 seater sofas late on a…
Ordered 3 & 2 seater sofas late on a Friday, the company phoned me the next day to ask if I could take delivery the next day!. The delivery arrived on time, I could track the van as it arrived. The two delivery men were courteous and within a matter of minutes had assembled both settees, gave me the invoice with an explanation of who to ring if I discovered any problems. Above and beyond service all the way from start to finish!. Thank you!
22 July 2026
Reply from FurnitureInstore
Hi there,
Thank you so much for your fantastic review! We're delighted to hear that you had such a positive experience from start to finish. It's wonderful to know we were able to arrange such a quick delivery, and that you found the tracking service helpful.
-Furnitureinstore
The settees we bought are first class
The settees we bought are first class, the prices were very reasonable. The two lads that delivered them were friendly and knowledgeable. We paid extra for them to recycle our old sofas, and to assemble our new ones. It was well worth the extra cost. Wouldn't hesitate to recommend this company.
22 July 2026
Unprompted review
Reply from FurnitureInstore
Hi there,
Thank you so much for your wonderful review! We're delighted to hear that you're so pleased with your new settees and that you found them to be excellent quality at a great price.
-Furnitureinstore
Ordered 2+3 seater sofas and a chair…
Ordered 2+3 seater sofas and a chair they came in a box and looked so small and i thought what have i done expecting it to be small and not much good but once assembled it was lovely looks very smart well worth the money would definitely recommend got a proper bargain
23 July 2026
Unprompted review
Reply from FurnitureInstore
Hi Angela,
Thank you so much for your fantastic review! We're delighted to hear that you're so pleased with your 2 and 3 seater sofas and chair. It's completely understandable to be surprised when everything arrives compactly packed, so we're thrilled that once assembled they exceeded your expectations.
-Furnitureinstore
Disappointing Experience Overall
I really expected better from this shop. The product I received didn’t match the description, which was frustrating. Plus, communication was lacking when I reached out for help. The only positive was the item arrived on time, but overall it just didn’t meet my expectations.
19 July 2026
Unprompted review
Reply from FurnitureInstore
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations, particularly regarding the product description and communication.
We would like to clarify that we take great care to ensure our sofa descriptions and specifications are accurate and clearly reflect the products we sell. That said, we’d be happy to investigate your concerns and understand what may have happened in this instance.
Unfortunately, we’re unable to locate your order from the information provided in the review. Please contact our customer service team directly with your order details, and they will be happy to look into this for you and assist further.
We hope to hear from you soon and have the opportunity to resolve this for you.
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