Placed an order, within two days had a call saying delivery would be within another two days - and between 11am -1pm. Sent an email which tracked the delivery on the morning, and a call saying they we... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Staff very helpful, Phone is answered straight away, Delivery unbelievable fast, Furniture is very reasonable price and the quality is second to none. What more can anyone ask for. We would have no... See more
Company replied
Ordered a 3 piece suite on Tuesday and it was delivered on Friday. rang before delivery, also a tracking option. the two delivery people were pleasant and helpful. we paid for the assemble option and... See more
Company replied
The whole process from start to finish was straight forward and problem free. The suite itself was fantastic value for money...the quality of the items is first rate and looks beautiful employing subt... See more
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Company details
- #27 of 92 best companies in Sofa store
- #45 of 228 best companies in Bedroom furniture shop
- #22 of 56 best companies in Furniture Accessories
- #89 of 395 best companies in Home Furniture Shop
- #25 of 114 best companies in Living room shop
About FurnitureInstore
Written by the company
Free Delivery
Free Delivery to England & Wales
No charges for standard service, delivery within 7 working days, no issues at all.
Contact info
440-450 Stoney Stanton Road, CV6 5DG, Coventry, United Kingdom
- 02476 705 600
- sales@furnitureinstore.co.uk
- furnitureinstore.co.uk
4.8
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Although a little more notice of…
Although a little more notice of delivery would have been nice. They said when the delivery would be and gave me all the details. The delivery guys were brilliant. They took the old sofa away and brought the new one in. Put where it should go and took away all the rubbish. They were so good that they did all this without waking up my daughter. Amazing.
10 July 2026
Reply from FurnitureInstore
Hi Irene,
Thank you for taking the time to share your experience! We're delighted to hear that our delivery team made such a positive impression and that they handled everything with such care and professionalism.
-Furnitureinstore
Kept me updated as to delivery…
Kept me updated as to delivery times,and in and out in minutes,job done.
10 July 2026
Reply from FurnitureInstore
Hi Donna,
Thank you for your great review! We're pleased to hear you were kept informed throughout the delivery process and that everything was completed quickly and efficiently.
-Furnitureinstore
great price beautiful leather settee…
great price beautiful leather settee definitely recommend to family
10 July 2026
Reply from FurnitureInstore
Hi Shaun,
Thank you for your wonderful review! We're so pleased to hear you love your beautiful leather settee and that you found it to be great value. It means a lot to know you'd recommend us to your family.
-Furnitureinstore
Reply from FurnitureInstore
Hi Julie,
Thank you for your fantastic review! We're delighted to hear your sofa exceeded your expectations and that you're so happy with your purchase. Your kind words mean a lot to us.
-Furnitureinstore
Super quality furniture.
If you are looking for quality, affordable furniture, then look no further than Furniture Instore.
I chose the Verona scatterback 4 seat sofa and 2 chairs in grey, and they are stunning.
The pictures on the website don't do them justice.
They are absolutely beautiful. From ordering, to receiving them, the transaction was second to none.
The Verona suite is exactly what I was looking for.
The quality is excellent. The delivery was on time, and the communication with the company was perfect.
As we were in the middle of decorating, Furniture Instore held them for us, until we were ready.
I highly recommend Furniture Instore, and I wouldn't hesitate to buy from them again. They definitely deserve my 5 star review that I have given them.
8 July 2026
Unprompted review
Reply from FurnitureInstore
Hi there,
Thank you so much for your amazing 5-star review! We're thrilled to hear how pleased you are with your Verona scatterback 4-seater sofa and chairs, and that they exceeded your expectations. It's wonderful to know the quality, delivery, and communication all met the high standards we aim for.
-Furnitureinstore
Reply from FurnitureInstore
Hi there,
Thank you for your 5-star review! We're delighted to hear you received first-class service. Your feedback means a great deal to our team, and we truly appreciate your support.
-Furnitureinstore
Very happy with sofa shame didn't have…
Very happy with sofa shame didn't have the three seater. Drivers were very polite. Will use again.
9 July 2026
Reply from FurnitureInstore
Hi there,
Thank you for your lovely review! We're pleased to hear you're very happy with your sofa and that our delivery drivers made a great impression with their polite service. We're sorry we didn't have the three-seater available on this occasion, but we appreciate your understanding.
-Furnitureinstore
Good quality sofa at a very competitive…
Good quality sofa at a very competitive price. The whole process, from ordering to delivery was effortless. Good delivery crew.
14 November 2025
Reply from FurnitureInstore
Hi Brian,
Thank you for your wonderful review! We're delighted to hear that you're pleased with the quality of your sofa and that you found it to be great value for money. It's also fantastic to know that the ordering process was effortless and that our delivery team made a positive impression.
-Furnitureinstore
Great customer service
Great customer service. Ordered, delivered, good quality can’t ask for more. Thank you
8 July 2026
Reply from FurnitureInstore
Hi there,
Thank you so much for your kind review! We're delighted to hear that you had a great experience with our customer service and that you were happy with the ordering process, delivery, and the quality of your purchase.
-Furnitureinstore
Bought 3+2+1 verona leather sofa set
Bought 3+2+1 verona leather sofa set. Guys who delivered were friendly, polite and respectful and set up was done very quickly. Quality of the material looks very good and comfortable to sit. Only one week passed, so far excellent. Great value for money. The colour of the sofa is exactly same as on website.
6 July 2026
Reply from FurnitureInstore
Hi there,
Thank you for your wonderful review! We're delighted to hear that you're pleased with the quality of your sofa and that you found it to be great value for money. It's also fantastic to know that the ordering process was effortless and that our delivery team made a positive impression.
-Furnitureinstore
Reply from FurnitureInstore
Hi Gary,
Thank you for your wonderful review! We're delighted to hear that you had a fantastic experience with us. Your kind words mean a lot to our team, and we truly appreciate you taking the time to share your feedback.
-Furnitureinstore
Quick delivery delivery lad where grt…
Quick delivery delivery lad where grt and soft is grt x
2 July 2026
Reply from FurnitureInstore
Hi there,
Thank you for your lovely review! We're so pleased to hear that your sofa was delivered quickly, that you're happy with it, and that our delivery team provided such great service.
-Furnitureinstore
Delivery was great the delivery men…
Delivery was great the delivery men were very nice and I love my sofas
6 July 2026
Reply from FurnitureInstore
Hi Karen,
Thank you so much for your lovely review! We're delighted to hear that you love your new sofas and that our delivery team made such a positive impression.
-Furnitureinstore
Great communication and smooth delivery.
6 July 2026
Reply from FurnitureInstore
Hi Margaret,
Thank you for your kind review! We're delighted to hear that you were happy with our communication and that your delivery went smoothly.
-Furnitureinstore
Sofa set arrived quicly very pleased…
Sofa set arrived quicly very pleased with it delivery men were fantastic
6 July 2026
Reply from FurnitureInstore
Hi Jacqueline,
Thank you for your lovely review! We're so pleased to hear that your sofa set arrived quickly and that you're delighted with it. It's also wonderful to know our delivery team provided such fantastic service. We'll be sure to pass your kind comments on to them.
-Furnitureinstore
Delighted with purchase
Delighted with purchase. Excellent value fror money. Early delivery. Good communication with delivery staff who were friendly, efficient and very careful with stair entry. Left the place very tidy....and nice touch with their Boots removed. Would recomend. Thanks again.
6 July 2026
Reply from FurnitureInstore
Hi James,
Thank you so much for your wonderful review! We're thrilled to hear that you're delighted with your purchase and that you found it to be excellent value for money. It's great to know our delivery team kept you well informed, arrived early, and took such care while delivering your furniture.
-Furnitureinstore
I’m very happy with my new furniture…
I’m very happy with my new furniture and the way your delivery team where swift and thoughtful with the furniture installation thank you very much
1 July 2026
Reply from FurnitureInstore
Hi John,
Thank you so much for your kind words! We're delighted to hear that you're happy with your new furniture and that our delivery team made such a positive impression. We take great pride in providing a smooth, careful, and efficient delivery and installation service, so it's wonderful to know they met your expectations.
-Furnitureinstore
Easy site to look around
Easy site to look around, quick delivery of my suite, pleasant men who delivered.
26 June 2026
Reply from FurnitureInstore
Hi there,
Thank you for your kind review! We're delighted to hear you found our website easy to use and that your suite was delivered quickly. It's also great to know our delivery team made a positive impression.
-Furnitureinstore
The company were very efficient..
The company were very efficient... And sofa's came very quickly... With no delivery charges.... Would highly recommend
1 July 2026
Reply from FurnitureInstore
Hi there,
Thank you for your wonderful review! We're so pleased to hear you were happy with our efficient service, fast delivery, and free delivery option. Your recommendation means a great deal to us.
-Furnitureinstore
Good efficient service.over the moon …
Good efficient service.over the moon with the sofa. Thanks
1 July 2026
Reply from FurnitureInstore
Hi Janette,
Thank you for your lovely review! We're thrilled to hear you're over the moon with your new sofa and that you found our service efficient. Your kind words mean a lot to us.
-Furnitureinstore
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