Placed an order, within two days had a call saying delivery would be within another two days - and between 11am -1pm. Sent an email which tracked the delivery on the morning, and a call saying they we... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Staff very helpful, Phone is answered straight away, Delivery unbelievable fast, Furniture is very reasonable price and the quality is second to none. What more can anyone ask for. We would have no... See more
Company replied
Ordered a 3 piece suite on Tuesday and it was delivered on Friday. rang before delivery, also a tracking option. the two delivery people were pleasant and helpful. we paid for the assemble option and... See more
Company replied
The whole process from start to finish was straight forward and problem free. The suite itself was fantastic value for money...the quality of the items is first rate and looks beautiful employing subt... See more
Company replied
Company details
- #27 of 92 best companies in Sofa store
- #45 of 228 best companies in Bedroom furniture shop
- #22 of 56 best companies in Furniture Accessories
- #89 of 395 best companies in Home Furniture Shop
- #25 of 114 best companies in Living room shop
About FurnitureInstore
Written by the company
Free Delivery
Free Delivery to England & Wales
No charges for standard service, delivery within 7 working days, no issues at all.
Contact info
440-450 Stoney Stanton Road, CV6 5DG, Coventry, United Kingdom
- 02476 705 600
- sales@furnitureinstore.co.uk
- furnitureinstore.co.uk
4.8
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What a great company
What a great company, quality of service from delivery men to tracking system and sofa excellent. Would definitely recommend.
30 June 2026
Reply from FurnitureInstore
Hi there,
Thank you for your fantastic review! We're so pleased to hear you had such a positive experience, from our tracking system and delivery team to your new sofa. It's wonderful to know you're happy with both our service and the quality of your purchase.
-Furnitureinstore
Great service and quality genuine…
Great service and quality genuine leather sofa i am pleased with
27 June 2026
Unprompted review
Reply from FurnitureInstore
Hi Emma,
Thank you for your lovely review! We're delighted to hear you're pleased with your genuine leather sofa and that you were happy with the service you received. It's great to know we've met your expectations.
-Furnitureinstore
Lovely comfortable sofa
Ordered sofa as my old one was broken. it was delivered within seven days. Delivery guys were absolutely lovely. Really happy with it. Would recommend this company,
24 June 2026
Reply from FurnitureInstore
Hi Julie,
Thank you for your wonderful review! We're delighted to hear you're so happy with your new sofa and that it's proving to be lovely and comfortable.
-Furnitureinstore
Reply from FurnitureInstore
Hi there,
Thank you so much for your kind review! We're delighted to hear that you found our team polite, attentive, and efficient in handling your requests.
-Furnitureinstore
Reply from FurnitureInstore
Hi there,
Thanks for taking the time to leave such a wonderful review! We're delighted to hear you had a great experience from ordering through to delivery, and that you're pleased with your lovely new sofa.
-Furnitureinstore
All round good show
A good price for the furniture which was delivered quickly by men who were friendly, courteous and efficient.
26 June 2026
Reply from FurnitureInstore
Hi Nick,
Thank you for your kind review! We're so pleased to hear you found our furniture to be great value and that your delivery arrived quickly.
Regards,
Safaa
The 2 delivery were very helpful and…
The 2 delivery were very helpful and polite .They worked well together and put 1 chair on a riser for my wife brilliant
26 June 2026
Reply from FurnitureInstore
Hi Nigel,
Thank you for your wonderful review! We're delighted to hear that our delivery team were so helpful and polite, and that they worked well together to ensure everything was set up just as you needed.
-Furnitureinstore
Delivery men excellent polite and very…
Delivery men excellent polite and very helpful furniture quality and confi
24 June 2026
Reply from FurnitureInstore
Hi there,
Thank you for your lovely review! We're delighted to hear that our delivery team were excellent, polite, and very helpful. It's also great to know you're happy with the quality and comfort of your furniture.
-Furnitureinstore
Poor customer Service
I never thought I would ever write negative feedback to Furniture I store but I'm extremely disappointed. I bought tan leather sofas, a 3 seater and two -one setters end of Feb 2026. The items were delivered in March 2026 but by beginning June 2026, the top back rests were showing signs of ripping. So disappointed. I spent a lot of more money on this set of settee and it looked really nice and comfortable. Everyone was commenting that they were so nice. Unfornately after encountering this problem, I contacted Furniture store about this as this not okay, it had just been 3 months. I was told to send an email explaining the issue and to send in proofs. I did this on 10 June 2016, up to now, no one has bothered to respond to me. I even called last week to chase this up and I was told someone was going to ring me back to resolve my issue. Guess what? No one rang me back. Absolutely disgusting customer service.
10 June 2026
Unprompted review
Great Sofa, Great Price, Fantastic Service
What a fantastic company these guys are. They are the cheapest on the market have great customer service and delivery and set up done we paid a bit extra to have the settee set up and packaging taken away. They were careful bringing it in and very polite and courteous. The sofa is extremely comfy and well made, the colour is perfect couldn't be happier will happily recommend them to all I know. Thank you for a fantastic experience.
24 June 2026
Reply from FurnitureInstore
Hi there,
Thank you so much for your wonderful review! We're delighted to hear that you're so pleased with your new sofa and that you found us to offer great value, excellent service, and a smooth delivery experience.
-Furnitureinstore
The 2 delivery chaps were excellent!
The 2 delivery chaps were excellent!
Followed instructions & put my sofa together quickly with zero fuss!
24 June 2026
Reply from FurnitureInstore
Hi Carl,
Thank you for your fantastic review! We're so pleased to hear that our delivery team provided such excellent service. It's great to know they followed your instructions and assembled your sofa quickly and hassle-free.
-Furnitureinstore
A five star ⭐ experience from ordering…
A five star ⭐ experience from ordering and the delivery and the staff . My new bed is lovely and great value .
24 June 2026
Reply from FurnitureInstore
Hi there,
Thank you so much for your wonderful 5-star review! ⭐ We're delighted to hear you had such a great experience from ordering through to delivery. It's fantastic to know you're pleased with your new bed and that you found it to be great value.
-Furnitureinstore
Delivery was on time and the guys were…
Delivery was on time and the guys were very good and done everything that was to be done and the sofa and chair was all good very pleased with the whole service
24 June 2026
Reply from FurnitureInstore
Hi there,
Thank you for taking the time to leave us such a lovely review! We're delighted to hear that your delivery arrived on time and that our delivery team provided such great service.
-Furnitureinstore
Reply from FurnitureInstore
Hi John,
Thank you for your kind review! We're delighted to hear you were happy with the service you received.
-Furnitureinstore
Delivered quickly and on time
Delivered quickly and on time. Lovely delivery guys, polite, friendly and tidy.
24 June 2026
Reply from FurnitureInstore
Hi Annemarie,
Thank you for your lovely review! We're so pleased to hear your furniture was delivered quickly and on time. It's wonderful to know our delivery team were polite, friendly, and tidy—we'll be sure to pass your kind comments on to them.
-Furnitureinstore
I purchased 2leather sofas am delited…
I purchased 2leather sofas am delited with them company very good to deal with quick delivery, delivery men very helpful and polite, reasonable price couldn't ask for more.
22 June 2026
Reply from FurnitureInstore
Hi Maureen,
Thank you so much for your fantastic review! We're delighted to hear you're so pleased with your two leather sofas and that you found them to be great value for money.
-Furnitureinstore
The drivers were quick in coming sorted…
The drivers were quick in coming sorted my suite up and took cardboard away
22 June 2026
Reply from FurnitureInstore
Hi Margaret,
Thank you for your review. We're delighted to hear that our delivery team arrived promptly, set up your suite efficiently, and removed all the packaging for you.
-Furnitureinstore
Seemless from start to finish
Seemless from start to finish. No problem when I needed to delay delivery. Arrived within the allotted time slot and the guys were friendly, respecful and very nice. Would highly recommend.
23 June 2026
Reply from FurnitureInstore
Hi there,
Thank you for your fantastic review. We're delighted to hear that your experience was seamless from start to finish and that we were able to accommodate your delivery delay without any issues.
-Furnitureinstore
Reply from FurnitureInstore
Hi Benjamin,
Thank you for your review. We're delighted to hear that you're happy with your sofa and that you like both its look and comfort. It's also great to know that you were pleased with the service you received.
-Furnitureinstore
Delivery on time men who delivered were…
Delivery on time men who delivered were polite and efficient ,tracking system spot on very happy with the product.
22 June 2026
Reply from FurnitureInstore
Hi David,
Thank you for your wonderful feedback. We're delighted to hear that your delivery arrived on time and that our delivery team was polite and efficient. It's also great to know that you found the tracking system accurate and easy to use.
-Furnitureinstore
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