Everything went very smoothly. I ordered a large outdoor umbrella online on Sunday. I received an email on Monday that my order was being processed then a text on Tuesday saying the order was ready fo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent customer service. Friendly, helpful staff member. Very knowledgeable on the products. We had a different bolt which was incorrect and wouldn't fit the chair. One phone call and it was a... See more
Company replied
Purchased extendable ceramic top table. Prompt delivery. Prompt responses to questions.Exactly as described. Mechanism works as displayed in the video. Did not disappoint with the wow factor. Later pu... See more
Company replied
We love our new Rattan Sofa! It is exactly as displayed online. It is super comfy and my adult daughter loves stretching out on it after work. My husband, who is 6'2" can lean back and rest his head.... See more
Company replied
Company details
About FurnitureOkay
Written by the company
It’s our mission to bring you a great outdoor lifestyle, because we believe that better outdoor lifestyle means a better life.
At FurnitureOkay, you'll find a unique range of outdoor furniture you'll love, including outdoor lounges, dining tables, chairs and more. Every small detail from choice of cushion fabric to seat depth, are considered when introducing a new piece of furniture. We deliver our outdoor furniture directly to you — eliminating commission-driven, inflated prices.
To complete your outdoor living set-up, choose from our collection of BBQs, outdoor heaters, fire pits and more, made by reputable brands you recognise and trust.
Combining 25+ years of experience, high-quality products, and great customer service, we at FurnitureOkay have set out to change the way you enjoy a life outside.
Contact info
33 Macbeth Street, 3195, Braeside, Australia
- support@furnitureokay.com.au
- furnitureokay.com.au
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A wonderful company to purchase from.
The online purchase was easy and the company stored our bbq kitchen until we were ready to take delivery. Once we were ready for our bbq kitchen, it was a simple phone call and delivered two days later.We were kept informed every step of the way and the delivery driver phoned us 1 hour prior and he arrived right on time. A very pleasant experience.
11 March 2025
Reply from FurnitureOkay
Thank you Jenny!
Fabulous products and customer service.
I have purchased an outdoor kitchen from FurnitureOkay, I have also purchased an additional cabinet which I quickly discovered was not actually what I wanted. Both experiences were fabulous, the kitchen arrived quickly, across the country, was in perfect condition and well made. The cancelled order (which I messaged them via WhatsApp to specially arrange for me, sorry!) was quickly cancelled without fuss and a refund was issued. Thank you!
13 March 2025
Reply from FurnitureOkay
Thank you Simone!
Crossray extreme bbq
Purchased the Crossray extreme bbq and customer service emailed straight away to confirm that we understood one part would be backordered. Fantastic service and exceptionally quick postage. Crossray bbq is a game changer for as we never have to worry about running out of gas again.
Thank you
13 March 2025
Reply from FurnitureOkay
Thank you Tyler!
Quick delivery and the product was…
Quick delivery and the product was supper easy too install and came with spare parts aswell
12 March 2025
Reply from FurnitureOkay
Thank you Samson!
Product came as described and within…
Product came as described and within good delivery time. Thanks.
11 March 2025
Reply from FurnitureOkay
Thank you!
Good range of outdoor furniture
A small business with a spacious warehouse. Personal, no-fuss service. Competitive pricing. Chairs easily assembled.
11 March 2025
Reply from FurnitureOkay
Thank you Scott!
Excellent All-round Experience
Excellent product, great service, prompt informative delivery, of a well wrapped/protected product.
7 March 2025
Reply from FurnitureOkay
Thank you!
Excellent quality teak
Excellent quality teak. Well built sturdy outdoor setting. up to date in design.
6 March 2025
Reply from FurnitureOkay
Thank you Yvonne!
Reply from FurnitureOkay
Thank you Mick!
Excellent service at a good price.
Excellent service at a good price.
Product arrived in time frame stipulated
Very happy highly recommend
5 March 2025
Reply from FurnitureOkay
Thank you Peter!
Reply from FurnitureOkay
Thank you Jo!
Reply from FurnitureOkay
Thank you Trevor!
We had to wait a further 5 weeks for…
We had to wait a further 5 weeks for delivery of our order, however Furniture Okay gave a refund. Very happy with customer service.
24 February 2025
Reply from FurnitureOkay
Thank you Jo-Anne!
I’m loving my new outdoor kitchen
I’m loving my new outdoor kitchen.
With the comprehensive instruction booklet to follow it went together quite easily.
As I wanted it on my back deck it needed to come up 2 flights of steep steps- asked a beefy friend if they wanted a beer and got it up to the deck.
24 February 2025
Reply from FurnitureOkay
Thank you Mark!
Excellent customer service
Excellent customer service, had some small issues that were all rectified without any hassle
16 February 2025
Reply from FurnitureOkay
Thank you Shad!
90cm round stone table
90cm round stone table is elegant and sturdy. Easy to assemble. Highly recommended
7 February 2025
Reply from FurnitureOkay
Thank you Frances!
It would have been a 5 star if it…
It would have been a 5 star if it wasn’t for an unexpected delay with the shipment of 2 cabinets which delayed the entire installation. Other than that, good service and great great products!!!
3 February 2025
Reply from FurnitureOkay
Thank you Marco!
Being able to have a video appointment…
Being able to have a video appointment to view the product was excellent and gave me all the information in order to purchase the daybed. Service, quality and delivery were all exceptional. I would whole heartily recommend Furniture Okay.
3 February 2025
Reply from FurnitureOkay
Thank you Elaine!
Excellent customer service
Excellent customer service, great response to queries raised.
28 January 2025
Reply from FurnitureOkay
Thank you Shane!
All of it
All of it, the ordering, tracking and delivery, most of all the quality of the product
27 January 2025
Reply from FurnitureOkay
Thank you Christine!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.