Furniturerow Reviews 24

Always sceptical about flat packes but this one is well made and of good quality materials I am very happy with my unit good seller but there was a backlog so it didn't come quick about three weeks but hopefully that's not the normal waiting time !

Great customer service, easy to purchase, great quality, easy enough to assemble! Absolutely love this TV unit and great price

Bought this item for a spare room. Ideal size as didn't want a big wardrobe. Will be just right for when visitors are staying.
Good quality. Easy instructions to follow. Need a bit of room when putting together. I managed easily enough to build it while hubby out at golf!
Have not fixed it to a wall (optional) as it may need to be moved. Quite sturdy. Would recommend this item.

Due to shielding, it took me some time to get someone in to assemble the item (I hadn't realised it would be so extremely heavy when I bought it). Then the manufacturing faults became obvious - door hangs too low, gaps in the wood, some shelves fit and others don't, generally unstable. To be fair, the response from customer service is prompt and polite but they and the 'manufacturer' have ignored consumer law and insisted I should have assembled it and complained within 14 days. I've been offered replacement parts, which would mean getting someone in to take it apart and reassemble it again, plus the faults are multiple so I don't really have faith that it will be as it should, even then. It's very poor that they haven't considered the time/shielding constraints involved for someone to assemble this very heavy item during the pandemic and then expect me to carry the extra costs involved to resolve it their way.

Excellent. Incredible customer service.

Great communication regarding delivery, parcel well packaged and secure, worth paying a little extra for, easy to assemble, good quality, looks great, exactly what I was looking for, would definitely use company again

Purchased a mirror glass TV unit that probably isnt unique but its out of the ordinary and far less plain than the choices elsewhere on Ebay and Amazon etc. for just a little more money. Delivery was as promised very quick and in line with the advice that the usual 5 day delivery could be 7 due to COVID. far more reliable than Ebay or Amazon promises. Furniture Row will stay on our place to go for furniture in the future

Lovely piece of furniture, arrived when expected. Special thanks to Richard for his help in dealing with the order.

Very high standard of customer service. Quick replies. I had an issue with a wardrobe. Looked like the side of it got nicked. Spoke to the team, a couple of photos and emails and managed to sort it out.

Really love my stools.

I weren’t too sure which ones to go for as I have no clue about sizes and what should fit under a breakfast bar. But your staff on the phone were super and the stools arrived a week later. Many thanks!

Moved into my new house at the start of lockdown and didn’t really have a chance to decorate as everything was shut. Spoke to Ricky on live chat who actually helped me pick a range of furniture for each room in the house based on my taste. I’ve continued to use furniture row, as someone with impulse taste and short levels of patience the quick delivery is amazing. Highly recommend to anyone thinking of modernising their home.

Great company
Great service, really quick delivery and within 5 days
Ordered with some help on the phone as I’m not too tech savvy.
Value for money was excellent. Thank you so much for your efforts

Really very please with my Wardrobe, good quality and easy to put together .I will definitely recommend you To my friends and family

I bought a bed from you guys and I’m very happy with it. The couriers were great too! Many thanks

I asked for assistance from Claire with an order I wished to place but I didn’t know when I would be able to make it. She maintained contact with me and assisted over a prolonged period until I managed to place my order. Very helpfull!!

I liked a set of matching bedside drawers and then found the whole range to match!

It did say 5 days and arrived in 7. But with Covid I can swallow that. The assembly instructions were good until I split coffee on it!

However I live spoke to a member of your team and sent me an email for new instructions pretty sharpish. Very happy indeed

I was very impressed with the customer service shown by furniture row.The problem was solved and I was soon able to continue with the assembly.I would definitely purchase furniture from them again.

Highly recommend Furniture Row

It’s one thing getting furniture online it’s another getting good customer service.

I was refreshingly surprised and happy with Furniture Rows quick and swift replies.

Well done and a lesson in great customer service. In the words of Arnie ‘I’ll be back’!

Fishing around for a decent wardrobe and came across Furniture Row. Well priced and very helping on the live chat.

The wardrobe was delivered a day over but I guess that’s to be expected. Overall well happy with it.

Pretty decent company. Was Looking to kit my room out and managed to find what I needed. Customer service was good and received the bedroom set in good time. Many thanks