Not 1 star it's a BIG FAT ZERO STAR. I Ordered a lamp about a year ago for £120 and still not received anything not even an email to apologise. If they had anything about them they would contact me an... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Another warning. Ordered in July, instigating return on (delayed) delivery. Took ages for them to send paperwork to return the items. All incorrect but they said do it any way. Parcelforce now showin... See more
Purchased a lamp a few months ago and we were delighted by the speed of delivery including sound packaging. The lamp looks fantastic and great quality. Since then we have bought a further two indust... See more
Company replied
Same experience as everyone else: ordered end of November, never received the order. I chased, got 2 replies saying they handed over to the courier and "seemed like they lost it". Seeing all other ex... See more
Company details
Information provided by various external sources
Furnwise is based in the UK and The Netherlands we have warehouses in more European countries and we have our webshops live and running in the UK and France. As we are building we will become the next big European brand in Furniture. We try to deliver our entire assortment from stock. With own employees in China we can control the quality so we control the entire furniture process from the ''source'' to you as consumer! We can ship throughout Europe without problems and ensure fast delivery! Feel free to contact us if you have any questions. All our products are made with an eco/environmental friendly approach, we try to deliver all products from stock to ensure speedy delivery and maintaining quality and prices at high standards. Our goal is to supply furniture for affordable prices. We ensure you that our customer service department will do all to satisfy your answers and solve your complaints. Via email and chat we will do our best to make you happy!
Contact info
Netherlands
- info@furnwise.co.uk
- furnwise.co.uk
2.3
Poor
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent products and service
I ordered two barstools initially, and then placed an order for another. On each occasion of ordering the communication and customer care was excellent. The stools themselves are fabulous, incredibly stable without being heavy and easy to put together. I would not hesitate to use Furnwise again.
4 June 2023
Unprompted review
Reply from Furnwise
Dear valued customer,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with our products and service.
At Furnwise, we prioritize effective communication and top-notch customer care, so it's great to know that our efforts were recognized and appreciated by you. We always strive to provide a seamless ordering process to ensure our customers have a hassle-free experience.
We're delighted that you are enjoying your barstools. Our team works hard to design and manufacture high-quality furniture that is not only aesthetically pleasing but also practical and sturdy. We're glad to hear that the stools exceeded your expectations in terms of stability, ease of assembly, and weight. Your satisfaction means a lot to us.
We would be more than happy to assist you with any future furniture needs you may have. Our commitment to delivering exceptional products and service remains unwavering, and we look forward to serving you again.
Thank you once again for choosing Furnwise and for your kind words. If you have any further feedback or questions, please don't hesitate to reach out to us. We're here to help.
Best regards,
The Furnwise Team
Furnwise absolute pleasure to purchase…
Furnwise absolute pleasure to purchase from! Four gorgeous breakfast bar stools. Very high quality. Very well packaged with super quick delivery. Could not be happier.
29 May 2023
Unprompted review
Reply from Furnwise
Dear satisfied customer,
Thank you so much for your kind words and for choosing Furnwise! We are thrilled to hear that your experience purchasing from us was an absolute pleasure.
We're delighted that you are enjoying the four gorgeous breakfast bar stools you purchased. At Furnwise, we prioritize offering high-quality furniture that not only looks stunning but also stands the test of time. It's fantastic to hear that the stools exceeded your expectations in terms of quality.
We understand the importance of ensuring that our products reach our customers in pristine condition, and we're glad to know that the packaging met your expectations. We take great care in packaging our items securely to minimize any potential damage during transit.
We're also pleased to hear that our delivery was quick. We understand that receiving your order promptly is important, and we strive to ensure a timely delivery process for our customers.
Your satisfaction and happiness mean the world to us, and we're overjoyed that we could contribute to making your experience a positive one.
Thank you once again for your kind feedback. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help.
Best regards,
The Furnwise Team
Fantastic Products and service
Fantastic range, customer service and the quality of the product I bought is fantastic. I will definitely be using them again !!
26 May 2023
Unprompted review
Reply from Furnwise
Dear satisfied customer,
Thank you so much for your fantastic feedback on Furnwise! We're thrilled to hear that you had a great experience with our range, customer service, and product quality. It's wonderful to know that you had a positive overall experience.
At Furnwise, we take pride in offering a fantastic range of products that cater to different styles and preferences. We're delighted that our range impressed you and provided you with options to meet your needs.
Customer service is a top priority for us, and we're glad to hear that our team provided excellent service throughout your experience. We strive to ensure that our customers feel supported and satisfied with their purchases.
We also place a strong emphasis on product quality, and it's fantastic to know that the product you bought met your expectations. We carefully select materials and ensure meticulous craftsmanship to deliver outstanding quality.
We're delighted that you had such a positive experience that you're planning to use Furnwise again. We greatly appreciate your support and look forward to serving you in the future.
If you have any further feedback or need assistance, please don't hesitate to reach out. We're here to help and provide you with exceptional products and service.
Thank you once again for choosing Furnwise and for your kind words.
Best regards,
The Furnwise Team
I ordered a single chair at the…
I ordered a single chair at the beginning of May. It was dispatched on time, and supposed to be delivered 15th May. The tracking stated the courier attempted to deliver but couldn’t even though I was in. I contacted Furnwise who spoke to the courier they use and told me the parcel was ‘too large’ to be delivered. This is a furniture company who has chosen to use a courier who cannot deliver a single flat pack chair?? They told me to wait another week, which I have and still no item.
They have emailed me today saying they cannot reship the item or refund me.
26 May 2023
Unprompted review
Reply from Furnwise
Dear customer,
We apologize for the inconvenience and frustration you have experienced with your recent order from Furnwise. We understand your disappointment and would like to address your concerns.
Firstly, we sincerely apologize for the issues you encountered with the delivery of your chair. We strive to work with reliable courier services to ensure prompt and efficient delivery of our products. However, it seems that there was a miscommunication or error in this particular instance.
We apologize for any confusion caused by the information provided regarding the size of the parcel. It is our responsibility to ensure that our chosen courier can handle the delivery of all our products, regardless of their size. We will investigate this matter further and take the necessary steps to ensure such issues do not occur in the future.
Regarding the delay and subsequent resolution, we understand your frustration. It is unacceptable that you have been waiting for an extended period without receiving your item. We sincerely apologize for the inconvenience caused.
At Furnwise, we strive to provide excellent customer service and resolve any issues promptly. We regret to hear that our recent email stated we cannot reship the item or offer a refund. This is not in line with our usual policies, and we apologize for the confusion caused. We are committed to resolving this matter to your satisfaction.
To rectify the situation, we will personally review your order and contact you directly to find a suitable solution. Your satisfaction is important to us, and we want to ensure that we address your concerns appropriately.
Once again, we apologize for the inconvenience and frustration caused by this situation. We appreciate your patience and understanding, and we will do our utmost to resolve the issue promptly.
Thank you for bringing this matter to our attention, and we will be in touch with you shortly.
Best regards,
The Furnwise Team
Gorgeous wee chair
Very happy with my chair. Easy to order, arrived when they said it would, easy to put together and most importantly comfortable and beautiful. Would buy from this company again
1 April 2023
Unprompted review
Reply from Furnwise
Dear happy customer,
Thank you so much for sharing your positive experience with your chair from Furnwise! We're thrilled to hear that you are very happy with your purchase and that it has met your expectations in terms of the ordering process, delivery, ease of assembly, comfort, and aesthetics.
At Furnwise, we strive to make the ordering process as seamless as possible, and we're glad that it was easy for you. Timely delivery is important to us, and we're delighted that your chair arrived within the expected timeframe.
We understand the importance of comfort and aesthetics when it comes to furniture, and we're thrilled to know that your chair is both comfortable and beautiful. It's fantastic to hear that it has become a satisfying addition to your space.
Your satisfaction means a lot to us, and we greatly appreciate your feedback. We're pleased to know that you would buy from our company again.
If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We're here to help and provide you with exceptional products and service.
Thank you once again for choosing Furnwise and for your kind words. We greatly appreciate your support.
Best regards,
The Furnwise Team
Excellent customer service
I will leave a positive rating despite the fact that the ordered item arrived damaged. The communication with their customer service was quick, friendly and highly satisfying. I will buy from them again
24 April 2023
Unprompted review
Reply from Furnwise
Thank you for your positive rating and feedback! We're sorry to hear that the item you received was damaged, but we're glad to hear that our customer service team was able to provide you with quick and friendly assistance. We strive to ensure that our customers have a positive experience, even in the rare cases when issues arise.
We appreciate your understanding and willingness to give us another chance in the future. We will continue to work on improving our packaging and shipping processes to minimize the risk of damage during transit.
If you have any further questions or need any assistance, please don't hesitate to reach out. We're here to help and look forward to serving you again.
Best regards,
The Furnwise Team
I had to return two coffee tables
I had to return two coffee tables. They refused to accept the custom charges twice, sending them back twice! I spent £100 pounds on return which they’re now refusing to reimburse.
Don’t bother buying from them if you’re in the UK. Their service is disgusting and abysmal and their tables look like giant eyesores. Don’t bother.
20 April 2023
Unprompted review
Reply from Furnwise
Dear customer,
We sincerely apologize for the negative experience you had with Furnwise regarding the return of the coffee tables. We understand your frustration and would like to address your concerns.
Firstly, we apologize for any confusion or inconvenience caused by the refusal to accept the custom charges. As an international company, we strive to ensure a smooth return process for our customers. However, customs charges and related fees are the responsibility of the customer, and we apologize if this was not communicated clearly during your return process.
Regarding the return shipping costs, we understand that you incurred expenses to return the coffee tables, and we sincerely apologize for any misunderstanding or lack of clarity on our part regarding reimbursement. We strive to provide fair and transparent return policies, and we apologize for any inconvenience caused by the confusion surrounding the reimbursement of your expenses.
We take your feedback seriously and will review our return procedures and policies to ensure that such issues do not occur in the future. Your feedback is valuable to us as we continuously strive to improve our service and customer experience.
We apologize if the appearance of the coffee tables did not meet your expectations. We understand that design preferences can vary, and we regret that the tables did not align with your personal taste.
If you could provide us with your order details and contact information, we would like to personally address your concerns and find a resolution to your satisfaction. Our goal is to ensure that all our customers are treated fairly and receive the assistance they need.
Once again, we apologize for the inconvenience and frustration you have experienced. We appreciate your feedback, and we will make every effort to rectify the situation and address your concerns appropriately.
Thank you for bringing this matter to our attention, and we look forward to resolving the issue with you.
Best regards,
The Furnwise Team
Fantastic company to deal with
Fantastic company to deal with
Communication was excellent and I was thrilled when my 4 bar stools arrived ahead of schedule and such beautiful quality
I was anxious ordering from Scandinavia but I needn’t of been it was an excellent service and I’m absolutely chuffed to bits with my stools
Would definitely buy again
16 April 2023
Unprompted review
Reply from Furnwise
Thank you for your wonderful feedback! We're delighted to hear that you had a fantastic experience with our company. We pride ourselves on excellent communication and delivering high-quality products to our customers.
We understand that ordering from a different region can sometimes bring about a sense of uncertainty, but we're glad we could exceed your expectations. It's great to know that you are thrilled with the bar stools and that they arrived ahead of schedule.
We appreciate your kind words and your willingness to consider buying from us again. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We're here to help!
Best regards,
The Furnwise Team
Beware, Disgraceful Service. Please read.
I ordered two chairs on 17/02 and was informed delivery would be one week later, then received an email saying there was a delay and items would be dispatched at the end of March for delivery the first week of April. I was moving so informed Furnwise of our new address on 26/2 which was confirmed by customer services. First week of April came and went. I was told the chairs had been dispatched but no explanation was given to why they hadn’t arrived. I emailed daily asking what the status was - I was never given a transparent answer, just excuses like the courier “requires more information, the courier hasn’t responded”. After waiting 8 weeks for a delivery that was meant to take a week, I asked if the chairs could be re dispatched and be delivered within 7 days, I was told no, even though the items were in stock and the information regarding delivery is 3 -4 working days! I asked for a refund- I’ve been told it will take 2 working days. The customer service is appalling, you can’t talk to a customer advisor, everything is done via email, its very frustrating when things go wrong like my order and you are not supplied with a clear transparent honest answer to why the order failed to be delivered. I strongly suspect someone at Furnwise was incompetent and failed to own up to their mistake, they never provided an answer to why my order failed to be delivered, when clearly they are at fault. I should of taken notice of the poor reviews this company receives rather than giving them the benefit of the doubt. The worse thing is it’s really apparent that they really don’t care about you as a customer. I never bother with reviews but please save your money and time and shop elsewhere. I think you can tell I’m really upset and disappointed with how I’ve been dealt with. Totally not valued as a person let alone a customer. Beware if your order goes wrong do not expect any form of decent customer service and care, just your emails being batted off with ridiculous excuses.
14 April 2023
Unprompted review
Reply from Furnwise
Dear customer,
We sincerely apologize for the extremely frustrating experience you have had with Furnwise regarding the delivery of your chairs and the subsequent customer service. We understand your disappointment and would like to address your concerns.
First and foremost, we apologize for the delays and miscommunication regarding the delivery of your chairs. We understand that the repeated delays and lack of transparency in providing clear answers to your inquiries have been incredibly frustrating for you. We take full responsibility for the failures in communication and delivery, and we apologize for any inconvenience caused.
We deeply regret that we were unable to fulfill your request to have the chairs re-dispatched and delivered within a reasonable timeframe. We understand that you have been waiting for an extended period, and we sincerely apologize for the additional inconvenience this has caused.
Regarding the lack of accessible customer service, we understand your frustration with not being able to speak directly with a customer advisor. We apologize for any inconvenience caused by the email-only communication. We will review our customer service procedures to ensure that there are more accessible channels for customers to reach us and receive timely assistance.
We want to assure you that your feedback is taken seriously, and we are committed to improving our processes to prevent similar issues from occurring in the future. We understand the importance of clear and transparent communication, as well as providing timely and reliable deliveries to our customers.
Regarding your refund, we apologize for any delay in processing it. We assure you that we will expedite the refund process and ensure that it is completed within the promised timeframe.
Once again, we sincerely apologize for the immense frustration and disappointment you have experienced throughout this process. We appreciate your feedback, and we will use it to make necessary improvements to our operations and customer service.
If you have any further concerns or if there is anything else we can do to assist you, please provide us with your order details, and we will personally address your situation and work towards a resolution.
Thank you for bringing this matter to our attention, and we apologize for the negative experience you have had with Furnwise.
Best regards,
The Furnwise Team
Excellent service all round - highly recommend
The company communicated with me through every step of the purchase to the delivery and were very responsive and helpful and friendly. I asked some questions about import tax and delivery times as the chair was coming from their warehouse in the Netherlands, but this didn't lengthen the delivery time or add on any tax costs to the price of the chair. I was so happy with my chair and my cat loves it too and asks to be spun round in it!
10 April 2023
Unprompted review
Reply from Furnwise
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our company, from communication to delivery. We understand that importing products can sometimes raise questions about taxes and delivery times, and we're glad that we could provide you with the necessary information and ensure a smooth process for you.
We're delighted to know that you're happy with your chair and that even your cat enjoys it! Our goal is to provide not only quality furniture but also a satisfying customer experience.
If you have any more questions or if there's anything else we can assist you with in the future, please feel free to reach out. We're here to help and make sure you and your furry friend continue to enjoy our products!
Best regards,
The Furnwise Team
My fantastic chair
After a truly awful experience with a different company I was delighted to find the same chair here cheaper. I was kept fully appraised of delivery times etc. It arrived on the planned date. Was easy to assemble with their instructions. Quality is as described. I am really pleased with my purchase
20 February 2023
Unprompted review
Reply from Furnwise
We're thrilled to hear that you had a positive experience with our company! We understand that previous negative experiences can make finding a reliable and trustworthy company even more important, so we're glad that we could meet your expectations.
Keeping our customers informed about delivery times and providing clear instructions for assembly is a priority for us. We're delighted that your chair arrived on the planned date and that you found the assembly process easy with our instructions.
It's great to know that the quality of the chair met your expectations and that you're pleased with your purchase. We strive to provide high-quality products that our customers can enjoy for years to come.
If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to ensure your continued satisfaction.
Thank you for choosing us, and we appreciate your positive feedback!
Best regards,
The Furnwise Team
Table Lamp
Well pleased with my online purchase of table lamp. Very striking individual statement piece that have had numerous compliments in from family & friends. Kept up to date with shipment etc highly recommend
26 March 2023
Unprompted review
Reply from Furnwise
We're delighted to hear that you're well pleased with your online purchase of the table lamp! It's fantastic to know that the lamp has become a striking individual statement piece in your space and has garnered compliments from your family and friends.
We strive to keep our customers informed every step of the way, from shipment updates to delivery, to ensure a smooth and satisfying shopping experience. We're thrilled that you found our communication helpful and that you would highly recommend us.
If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. We're here to ensure your continued satisfaction.
Thank you for choosing us and for your positive feedback!
Best regards,
The Furnwise Team
Beware! Beware! Beware!
This is the worst online company I have ever had the misfortune to deal with. I placed a simple order of 2 bar stools. The order got lost and I had to chase for weeks on end with poor customer service communication. Eventually only one arrived. Spent weeks chasing for the other one as they didn’t believe I’d only received one. Eventually they sent another one weeks after. When they arrived the quality was poor and the 4 legs wouldn’t sit level on the floor so I asked for a free return and refund. Initially they said I couldn’t prove a default so had to pay for return. After weeks of arguing they conceded. After waiting even longer for a refund they refunded me for one stool but not the other. Spent weeks chasing again and have finally got the last refund today; 1st March. Original order was placed in December last year. Don’t use this company, they are awful! Beware!
1 March 2023
Unprompted review
Reply from Furnwise
Dear customer,
We sincerely apologize for the extremely poor experience you have had with Furnwise. We understand your frustration and disappointment with the lost order, poor customer service communication, delays, and issues with the quality of the bar stools. We take full responsibility for the failures in delivering a satisfactory experience, and we sincerely apologize for the inconvenience caused.
The mishandling of your order, including the lost item and the subsequent delays and difficulties in resolving the issue, is unacceptable, and we deeply regret the negative impact it has had on your experience. We understand that the poor quality of the bar stool and the issues with the legs not sitting level on the floor added further disappointment and frustration to your overall experience.
Regarding the return and refund process, we apologize for the initial resistance in accepting the return and the delay in processing the refund. It is our responsibility to ensure a smooth and hassle-free return process, and we failed to meet this expectation. We apologize for any inconvenience caused by the extended period it took to resolve the refund issue.
We understand that the overall timeframe from your original order to receiving the final refund has been unacceptably long. We apologize for the significant delay and the numerous challenges you faced throughout this process. We deeply regret the negative impact this has had on your trust and satisfaction as a customer.
Your feedback is invaluable to us, and we will take it seriously to make the necessary improvements to prevent similar issues from occurring in the future. We will review and address the shortcomings in our customer service, communication, and quality control processes to ensure that situations like yours are not repeated.
We sincerely apologize for the negative experience you have had with Furnwise, and we appreciate your patience and persistence in pursuing a resolution. If there is anything else we can do to assist you or if you have any further concerns, please provide us with your order details, and we will personally address your situation and work towards a resolution.
Thank you for bringing this matter to our attention, and we apologize for the negative experience you have had with Furnwise.
Best regards,
The Furnwise Team
Not all it seems.
Ordered two chairs in middle of November. £342 each. I’ll come to why this is important soon.
Their website states “All products in stock and will be shipped within 24 hours”.
On the 10th February (three months after ordering and numerous excuses such as stuck in a canal) I cancelled.
To be fair they refunded immediately.
Anyway the same chair is now on sale for £399 as a “sale price” down from £459! Really?
It’s a shame because they seem to sell really good looking stuff no other companies do! But if they can’t fulfill their end of the deal what’s the point?
Make up your own mind…
10 February 2023
Unprompted review
Reply from Furnwise
Dear customer,
We apologize for the significant delay in delivering your chairs and the subsequent frustration caused. We understand that the extended timeframe and the inconsistency in providing accurate information about the status of your order are unacceptable.
We sincerely apologize for any inconvenience caused by the cancellation of your order. While we strive to fulfill all orders promptly, there are instances where circumstances beyond our control can lead to delays. We deeply regret that we were unable to meet your expectations in terms of delivery time.
Regarding the pricing discrepancy you mentioned, we understand your concern. Our pricing structure can vary due to factors such as availability, demand, and promotional offers. We apologize if you feel that the sale price does not align with your previous purchase. We appreciate your feedback, and we will review our pricing policies to ensure transparency and consistency for our customers.
We understand your disappointment and frustration with the overall experience, and we apologize for the negative impression it has left. We appreciate your feedback, and it will help us improve our operations and customer service.
If there is anything else we can do to address your concerns or if you have any further questions, please provide us with your order details, and we will personally assist you in any way we can.
Thank you for bringing these matters to our attention, and we apologize for any inconvenience you have experienced with Furnwise.
Best regards,
The Furnwise Team
Quick shipping, lovely lamp but expensive
Quick shipping, overall a lovely lamp, however I thought the lampshade would be better quality for the price (lots of welding marks)
6 February 2023
Unprompted review
Reply from Furnwise
Thank you for your feedback regarding the lamp you purchased from us. We're glad to hear that the shipping was quick and that you overall like the lamp. However, we apologize for any disappointment caused by the quality of the lampshade, particularly the welding marks.
We strive to provide high-quality products and are sorry if the lampshade did not meet your expectations. We appreciate your feedback as it helps us identify areas for improvement in our manufacturing and quality control processes. We will take your comments into consideration and work towards enhancing the quality of our lampshades in the future.
If you have any further concerns or require any assistance, please don't hesitate to reach out to our customer service team. We value your satisfaction as a customer and want to ensure your experience with us is positive.
Thank you for choosing our products, and we appreciate your feedback.
Best regards,
The Furnwise Team
Beautiful original products
Beautiful original products. Great response to Courier failure and quickly despatched a replacement. thank you.
6 January 2023
Unprompted review
Reply from Furnwise
You're welcome! We're glad to hear that you find our products beautiful and original. It's important to us to provide unique and high-quality items to our customers. We apologize for any inconvenience caused by the courier failure, but we're pleased that we were able to promptly address the issue and dispatch a replacement for you.
If you have any further questions or need any assistance, please don't hesitate to reach out. We're here to help. Thank you for choosing our products, and we appreciate your positive feedback!
Best regards,
The Furnwise Team
Terrible service
Ordered a chair on 11 December. They took my money immediately but I still haven't received it. I was sent an email on 16 Jan to say 1 week to shipping (which never happened) and when I emailed to find out why, they sent the same email they had sent 2 weeks before which was quite condescending. Not happy with this service at all 😡
16 January 2023
Unprompted review
Reply from Furnwise
Dear customer,
We apologize for the delay in delivering your chair and the lack of satisfactory communication regarding its status. We understand your frustration with the extended wait and the repeated generic responses you received.
We apologize for any inconvenience caused by the delay in shipping your chair. While we strive to fulfill orders promptly, unforeseen circumstances can sometimes lead to delays in our delivery process. We understand that this has negatively impacted your experience, and we sincerely apologize for the inconvenience caused.
We also apologize if any of our communications came across as condescending. It is not our intention to be dismissive or disrespectful in any way. We value all our customers and their concerns, and we apologize for any miscommunication or inadequate responses you may have received.
If you could provide us with your order details, we will personally investigate the status of your chair and provide you with accurate information about its shipment. Additionally, we would like to offer our assistance in resolving any outstanding issues and ensuring your satisfaction.
Thank you for bringing these matters to our attention, and we apologize for any inconvenience you have experienced with Furnwise.
Best regards,
The Furnwise Team
Still waiting for parts/replacements after 3 months
I ordered four stools from Furnwise. The stools turned up fairly quickly, and they are nice, however, there were pieces missing from one of the boxes which means you can't assemble two of the stools. I thought it would be an easy fix as they state they have control over the whole manufacturing process. I asked for the replacements in October and I still haven't received them! I've emailed every few weeks and just keep getting told that they should be on their way. Very frustrating.
31 January 2023
Unprompted review
Reply from Furnwise
We apologize for the inconvenience and frustration caused by the missing pieces and the delay in receiving the replacements. This is not the level of service we strive for, and we understand your disappointment.
We have checked our records, and it seems there has been a delay in sourcing the replacement parts for your stools. We sincerely apologize for the extended wait time and any inconvenience it has caused you. Please be assured that we are actively working to resolve this issue and ensure that the missing pieces are sent to you as soon as possible.
We understand that waiting for the replacements for such a long time is frustrating, and we apologize for not meeting your expectations in terms of timely resolution. We assure you that we are taking steps to expedite the process and ensure that the missing parts are delivered to you promptly.
In the meantime, we appreciate your patience and understanding. If there is anything else we can do to assist you or provide updates on the progress, please don't hesitate to reach out to our customer service team. We are committed to resolving this matter to your satisfaction.
Thank you for bringing this to our attention, and we apologize once again for the inconvenience caused.
Best regards,
The Furnwise Team
Fabulous choice of lights and different…
Fabulous choice of lights and different from other shops!! Ordering was simple and delivery without hassle. I love the light and amber glow light bulbs! I will buy from this company again.
19 December 2022
Unprompted review
Reply from Furnwise
Thank you for your positive feedback! We're thrilled to hear that you had a fabulous experience with us. We take pride in offering a wide selection of unique and distinctive lights that set us apart from other shops. It's great to know that you found the ordering process simple and the delivery hassle-free.
We're glad you love the light and the amber glow light bulbs. We strive to provide high-quality products that enhance the ambiance and style of your space. We appreciate your support and look forward to serving you again in the future.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Best regards,
The Furnwise Team
Great products at a competitive price
Great products at a competitive price. Service is also excellent. Highly recommended.
23 January 2023
Unprompted review
Reply from Furnwise
Thank you for your kind words and recommendation! We're delighted to hear that you found our products great and competitively priced. Providing high-quality products at a fair price is something we prioritize.
We're also thrilled that you had an excellent experience with our service. Customer satisfaction is important to us, and we strive to provide prompt and helpful assistance to ensure a smooth shopping experience.
We appreciate your support and recommendation. If you have any more feedback or need any further assistance, please feel free to reach out. We're here to help!
Best regards,
The Furnwise Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.