I bought a panel heater from them which developed a fault after 16 months. I spoke to the customer services who promptly sent me an email with information needed from me. I promptly returned i... See more
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Review summary
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Reviews shaping this summary
The product delivered fitted my strimmer unlike the one available from another supplier via Amazon which does not it. Delivery was prompt
I had an issue with strimmer which was well out of its guarantee period. I contacted the customer service who did everthing possible to help identify the damaged parts and these were supplied and now... See more
I am very impressed by the great customer experience with Futura Direct and a special mention to Eloisa who has done a fantastic job communicating with me since day one. The blade plate of my strimm... See more
Company details
Written by the company
At Futura Direct, we specialise in heating products with your comfort in mind. With an extensive range of branded electric heaters, blankets and patio heaters. As well as fans, air purifiers, dehumidifiers and so much more, all at unbelievable prices.
Contact info
Unit 8, Quantum Court, Church Lane, Adwick-le-Street, DN6 7AY, Doncaster, United Kingdom
- help@futuradirect.co.uk
- futuradirect.co.uk
3.7
Average
589 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 7% of negative reviews
Typically replies within 24 hours
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Excellent Service
Very quick delivery, exactly what I needed.
Easy to find spares for TerraTek strimmer.
28 June 2023
Good quick service itgem arrived the…
Good quick service item arrived the next day really impressed
27 June 2023
Fantastic
Fantastic! Got delivery next day. No fuss, and easy website. Would definitely recommend. Will check first for future purchases
26 June 2023
Quick and efficient service
23 June 2023
Fast delivery and well packaged ,easy…
Fast delivery and well packaged ,easy to order from
23 June 2023
Very quick service
28 May 2023
Great service,great delivery thankyou
25 May 2023
i would not recomend buying from this…
futera direct company name
i would not recomend buying from this company product very good comunication rayted 0 there is no phone number that you can contact the company emailing is very slow in fact none existent ,item arrived missing one of its batteries a night mare trying to get one did in the end but would not buy from again other than that strimmer works as it says on tin .
30 May 2023
Delivery on time good item
29 May 2023
Well-designed products
Well-designed products, with continuing development - good documentation and presentation, great service and value - what's not to like?
28 May 2023
I bought a small hedge Trimmer
I bought a small hedge Trimmer, but the charger cable was missing, but I emailed them & straight away they are sending me a new one right away, not many companies do that.
27 May 2023
Great product and price with excellent…
Great product and price with excellent customer service
23 May 2023
Received next day great service
25 May 2023
Mixed!
A difficult review, trying to be constructive. The products are good, got quite a few, but recently had a need for a new charger for all the items. None to be found anywhere on line, but showing as Out of Stock on the Futura site. Tried, repeatedly, to contact Futura direct but could not get any sense out of them and they refused to speak! Consequently had to purchase more equipment JUST to get a new charger for existing items! Ended up buying a Garden Blower, including new battery and charger, PLUS a Garden Strimmer with TWO new batteries and another (spare) charger! Both delivered quickly and function great - BUT is this really how your products should be supported? Be careful.
23 May 2023
Order came on time
Order came on time. Everything was well packed and all components were there.
29 April 2023
The battery has tuned out to be fine.
27 April 2023
The battery pack I ordered was for…
The battery pack I ordered was for astray gun. It looked the same but the information was not clear. Also I think you should display the returns policy so you know before you buy.
23 April 2023
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