Futura Direct Reviews 562

Purchased a electric throw in November 2025, now in April 2026 it stopped working.
Emailed the seller and they said they would send me a replacement controler in the post, after only two days it arrived and it worked. Just wish all companies were as efficient and customer focused. Well done, will certainly be useing again.

Purchased a heated throw from Futura Direct. Good value and it works well

I bought a panel heater from them which developed a fault after 16 months. I spoke to the customer services who promptly sent me an email with information needed from me. I promptly returned it and then received a new heater within 48 hrs no charge.

Terrible company, bought a heater through Amazon which never arrived.
Despite repeated requests to the seller for a replacement heater or a refund, all correspondence stopped. All emails from this company seem to be computer generated.
Had to go through Amazon to get my money back, a problem they solved in 10 minutes..after 6 weeks of no progress with futura.
Will not use again or recommend.

Bought three programmable radiators. Instructions were absolutely useless. Two of us spent nearly an hour each trying to programme one radiator and failed. Message the seller via Amazon and asked for further / better instructions but no reply

I bought a gracious gardens outdoor furniture on line from the range. Was advertised as heavy duty. I purchased to replace my previous furniture cover that only lasted for a couple of days before ripping. I was very disappointed when my order arrived today only to find that it was exactly the same item that had ripped previously and also a lot more expensive than the one I bought the first time.

Good product, but broke within 2 year warranty, and have been unable to get hold of customer service either via email (multiple emails have gone unanswered) or phone (I get the option to leave a message when I ring during their open hours, but nobody picks up the phone). Extremely frustrating.

Ordered Futura branded 900w oil filled electric radiator. On removal from packaging it became evident it was leaking oil which went all over my cloths and carpet.
Very difficult to contact customer services at Futura Direct. Eventually connected with service centre overseas who stated they have ordered a replacement radiator in 1 to 3 days. If this arrives on time and Futura Direct agree to compensate me the £100 pounds I have asked for the replacement of ruined clothes, then I will consider a better review.

Selling not fit for purpose outdoor furniture covers and customer aftercare non existent, bought 2 covers in the past from this scam of a company, 1st one lasted 8 months I gave them the benefit of doubt thinking possibly maybe I was unlucky and got a faulty one, 2nd one I bought lasted about 6 months and as just fell apart like the 1st one, I contacted this company and they have been absolutely useless no help whatsoever, their emails must be on loop as I kept getting the same response every time, stay clear of this company, they are cheap for a very very good reason.

When Evri admitted that they had lost my Futura Direct order I contacted Futura and they sent me a replacement which arrived a few days later. I feel that there customer service response was amazing

I wouldn't even give this company 1 star. I purchased an inflatable mattress that was faulty and kept going down. I contacted the company and was told to return the faulty item. I returned it to them via EVRI, I got confirmation that it was delivered and signed for. However, I am still waiting for my refund for this mattress and my postage expenses. I'd like to know where is my refund???? I've left messages but no reply. This company and it's customer service is utterly appalling, they should not be trading if this is the disgusting way they treat customers. I am now in the process of getting legal advice as they are not getting away with scamming genuine customers. AVOID AVOID.

Very good service for issue that was my fault. Ordered wrong item, battery instead of charger, sent back item explaining error and had no problem getting a refund!

Terrible service – avoid at all costs.
"Next day delivery” turned into over a week late, with false promises, a “lost” parcel that magically reappeared, and a refund process designed to drag on for over a month. Plenty of better, more reliable companies out there. This is certainly not one of them.

I ordered a hedge trimmer but was sent a grass trimmer. I have twice been emailed labels to return the item but on both occasions the labels were wrong. Now I have to wait in at my flat to have the item collected. Hugely frustrating and inconvenient and all the fault of Futura ( my purchases via Amazon) Hoping it is collected on the date promised!

Excellent service from Futura Direct even though we had trouble with the delivery of the original order by, would you believe it, that there evri!
Contacted Amazon who I originally ordered it from ((and paid the money to) they said ‘nowt to do with us, it came direct from a company called Futura Direct’
Hell, I thought, here I am getting the run around! so I contacted Futura Direct and received a phone call back within a couple of hours. I explained that evri had delivered the item ( in the first case) before the date I ordered it, had stated ‘ item handed direct to customer’ untrue! I had received no e mail stating delivery had been made and no photo of delivery point.
Futura DID have a delivery photo which the chap sent me while I was still on the phone and it certainly showed my garden ( which is directly on the road side) but also in bright sunshine, yet the delivery time ( which had now changed on ‘ track my parcel’ as well as the statement that it had been handed direct to the customer), was for after ten o’clock at night and we don’t have full sunshine at that time in our neck of the woods!
Spokes person for Futura told me not to worry and he would get a replacement order out immediately at no cost to me!
This item arrived today ( again using evri for delivery) but with the usual, regular, evri driver who knocked on my door AND rang the doorbell
WELL DONE FUTURA DIRECT

The worst company I've ever had to deal with do not use having a battle over a fire they sent out over 500 pound didn't work from day one won't give me a refund told me I have to get an electrician out and they will give me 25 pound what a joke

What can I say the customer service is impeccable. I purchased a leaf blower through Amazon in August 2024. Due to the blower function not working, all other functions worked perfectly I contacted futuradirect for advice. They responded within 24 hours and within 48 hours I had received a replacement. What a fantastic service. Not only that but the product is brilliant, no more sweeping leaves up, a life changer. Can’t recommend this company enough. Thanks again for your brilliant service.

FINALLY GOOD NEWS

On 24th of April I was finally contacted by them because of this review: apologies explanation etc. He said he'd asked internally why they hadn't offered me a 50% money back.

I was offered 3 new panels or all my money back.
I said 3 new panels wasn't an option anymore as at that very moment an electrician was installing them & cutting off plugs as it was a replacement for storage heaters: we just couldn't wait any longer. Doesn't look great with the damages etc but we'll get used to it like buying second hand stuff.

So I accepted the money back offer meaning 3 free panels heaters: tbh that's generous!
I've decided to move from 1 star to 3 stars: I think that's a fair assessment.
The full refund was received today 28th April 2025: that's swift!

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Very disappointed in this company.
I bought a panel heater a couple a years ago with no problems so this time I bought 3: a 2000w one and two 1500w ones.
It arrived in 3 separate boxes. The packaging looked good and undamaged.

Unfortunately als 3 panels had dents over them.
The 2000w was seriously damaged.
Some damage was strange as it was in the best protected area (polystyrene)

It gave me the feeling I was the receiver of previous rejects.

I complained by email and got a quick reaction asking for a collage photo. Send them a collage (6 photo's) with the damage on the 2000w.

Since then total silence. I asked several times.... they just ignore me.

What's the point of quickly asking for proof (27-3-2025) and then ignoring you?
9 days sofar ...
Day 16 ... Still no reply...

Day 26.... total silence!

My daughter's heated throw stopped working after 14mths. I contacted the company who advised it was within the 2 yr warranty and offered to replace it free of charge and no delivery charge. They sent it out the same day and I received it the following day. I didn't even have to return the old one! That is FANTASTIC service and I would recommend them to anyone.

Trying to get a spare for a trimmer!
NO JOY , reply— no service centre & no spares available per email BEWARE