I love the note taking for meetings. It has been much harder than expected to adjust to the email process. I adopted Fyxer about the same time I migrated from outlook to gmail. So some of the confu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I don’t usually leave reviews, but Fyxer honestly deserves one. It’s completely changed the conditions in my inbox. I’m no longer constantly chasing messages or missing things. It just work... See more
Company replied
The tech support team at Fyxer is beyond great! They get back quickly, and they are as patient as they are knowledgeable. The software is great and the fact that they are always growing and adding fea... See more
Company replied
Absolutely fantastic purchase. I did not finish set-up and the tool still went full into activation mode and sorting all emails immediately. ALSO, I was not expecting the meeting Bot, but it's way bet... See more
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Company details
About Fyxer
Written by the company
Fyxer is an AI assistant that works inside your Gmail or Outlook inbox. It was built by the team behind an executive assistant agency, so it handles the jobs a great assistant would.
- Sorts your email so the messages that need you come first.
- Writes draft replies in your own tone of voice, ready for you to check, edit and send.
- Takes meeting notes on your Zoom, Google Meet and Microsoft Teams calls, then drafts the follow-up email.
- Tracks your promises across email and meetings, so nothing slips through the cracks.
- Answers your questions with Fyxer Chat. Ask about your inbox, notes and files in plain English.
There's nothing new to learn. Fyxer sets itself up in minutes and works quietly in the tools you already use.
Most of our users save more than an hour a day. That's time back for real work, or for leaving the office on time.
Fyxer is used by founders, salespeople, recruiters, estate agents and consultants around the world. Teams of any size can roll it out across the whole company with central billing.
The Fyxer promise
Written by the company
- We’re here to save you an hour a day, every day.
- Fyxer is built to save you time, and we back that with real, human support. We listen, we improve, and we care about getting it right for you. We know that trust is earned - so we take every piece of feedback seriously and always aim to respond with transparency, empathy, and speed. Our mission is to make your life a little easier every day.
Contact info
United Kingdom
- support@fyxer.com
- fyxer.com
4.0
Great
744 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The onboarding was great, product bad
The onboarding was great, but for me the product was absolutely tragic. It took me hours just to go back to my inbox, and I found no usefulness in it.
13 April 2026
Reply from Fyxer
Hi Alex,
We are glad to hear that the onboarding experience was positive, but sad to know that the product didn’t meet your expectations afterwards.
We would appreciate the chance to hear more about where the navigation felt broken for you. If you are open to it, we would like to reach out directly to listen to your feedback and see if we can quickly resolve these hurdles for you.
Fyxer
I received a refund immediately!
I had been charged after the trial period before i could cancel it and they immediately refunded me for the full amount. I was helped by ai and then actual humans from their team and it was such a relief!
Will defo consider buying a subscription now that i had a great customer service experince
15 April 2026
Unprompted review
Reply from Fyxer
Thank you for the lovely review Novera!
We are glad the team was able to get that sorted quickly for you, and that our support team made things smooth and stress-free. If you decide to give Fyxer another try, we do offer options for returning users.
Fyxer
This has been a game changer y…
This has been a game changer for my inbox! It filters out all of the noise and let me focus on what is truly important. I feel like it has saved me so much time and mental energy. It is absolutely worth it.
19 January 2026
Reply from Fyxer
Thank you for the lovely review Paris!
We are happy to hear Fyxer is helping you cut through the noise and focus on what matters most. It is also great to know that you are able to prioritise your time both efficiently and effectively.
Fyxer
The trial was cancelled but still charged
The trial was cancelled, and they use bots for all their coms. One of the bots didn't follow through with the cancellation correctly. Currently battling to get the money they have taken from our account back.
13 April 2026
Unprompted review
Reply from Fyxer
Hi Michael,
Thank you for bringing this to our attention, and we are sorry to hear that this was your experience, as this is not the experience we aim to provide.
That said, please request to speak with a human on the open email thread, and one of our support agents will continue the conversation and assist you further. We do offer refunds where applicable, and this can be resolved promptly.
Fyxer
These guys secretly bill you and your whole team SCAM
These guys bill you without invoicing you are giving your the heads up. Their default setting automatically adds anyone new to my organisation to fyxer (even though they don’t use it) without knowledge, and then they bill my annually without my knowledge! $3.5k charge to my credit card out of nowhere. Then, they tell me to take it up with my bank, instead of processing a refund?!?! It’s a scam, don’t sign up, they’ll drain your credit card.
10 April 2026
Unprompted review
Reply from Fyxer
Hi Jonny,
We're sorry to hear this landed the way it did, but we want to share the full picture for anyone reading this.
When you reached out, our team responded within 10 minutes and confirmed we were happy to process a full refund. Because a dispute had been raised with Amex in the meantime, we needed that to be cancelled first before we could issue the refund directly - this is a standard requirement, not a way to avoid processing it. Once confirmed, we processed the refund in full. The entire situation was resolved within 3 hours of your first message.
On the billing concern: the charge was driven by our "Auto-add domain" setting, which adds users who sign up with your company email domain as paid seats. We know this can catch people off guard and we're working to make it more visible during setup. It can be disabled at any time under app.fyxer.com → Admin Settings → Organization.
We're glad this is resolved, and we appreciate you giving us the chance to sort it out quickly.
Fyxer
Do not TRUST with your data.
Inaccurate AI, poor product, and refusal to provide my own data I have been a paying customer since January 2025 and unfortunately my experience has been deeply disappointing on two fronts. First, the core product simply does not work reliably. The AI is unable to accurately answer basic questions about meetings it recorded itself. At one point I nearly acted on incorrect information it provided about a meeting — which would have cost me a client relationship. For a tool whose entire value proposition is accurate meeting intelligence, this is a fundamental failure. Second, and more seriously, Fyxer is withholding access to my own data. I have over two years of meeting transcripts stored on their platform. When I formally requested a bulk export under my rights as a California consumer (CCPA Section 1798.100), their support team responded by telling me to download each transcript one by one — a process that would take days for a single person to complete. This is not a reasonable or lawful response to a data access request. I have now escalated to their Data Protection team in writing. If this is not resolved I will be filing a formal complaint with the California Privacy Protection Agency. I'm sharing this publicly because other customers should know that Fyxer claims GDPR and CCPA compliance on their website, but is not honoring those obligations in practice.
9 April 2026
Unprompted review
Reply from Fyxer
Hi Ernesto,
Thank you for sharing this - we want to address both points directly.
On your data access request: we take these obligations seriously and are committed to honoring our responsibilities under applicable privacy law. We've been in direct contact with you and are actively working to resolve your request. We won't go into the details of an individual case publicly, but please know this is being handled with priority.
On the accuracy issue: this is not the standard we hold ourselves to, and we'd like to understand what happened in your specific case. If you haven't already raised this through our support team, please do reach out so we can investigate properly.
For anyone else with questions about their data or our privacy practices, you're welcome to contact us directly at privacy@fyxer.com.
Fyxer
Huge Timesaver
Saves me so much time and customer service is great. I recommend Fyxer to all of my clients. I'm deeply involved in AI and can confidently say this is a product you should use!
9 April 2026
Unprompted review
Reply from Fyxer
Hi Joel, thanks so much for this feedback we really appreciate it!
Fyxer
I have not been able to pay for a…
I have not been able to pay for a subscription. I keep getting a fraud/unusual activity error and when I called my bank they are not seeing the transaction being submitted. I also found working within the app to be a bit difficult to follow. I love what it does automatically but even after watching the onboarding video I am still not sure how to get things done.
6 April 2026
Reply from Fyxer
Hi John, thank you for sharing this - and we're really sorry for the frustration.
On the payment error: Please reach out to us directly at support@fyxer.com so we can investigate and get you sorted. We'd hate for a billing hiccup to stand between you and the product.
On getting things done in the app: We hear you - and your feedback tells us we need to make the experience clearer, even after the onboarding video. We'd love to get you on a quick onboarding call with our team, where we can walk through your setup and specific workflow and make sure everything clicks. You can book one here: https://calendly.com/d/csmh-24y-7jw/15min-onboarding-call
In the meantime, our Help Center and Learning Hub have step-by-step guides that may help bridge the gap.
Fyxer
Great product
Great product, saves me a lot of time. Take your time to set it up properly (like half an hour, tops) and you'll benefit forever.
6 April 2026
Reply from Fyxer
Thank you for the lovely review Angelo!
We are glad to hear that Fyxer has been an invaluable asset in managing your inbox chaos, helping to relieve the stress of email management. It is also great to know that Fyxer allows you to save valuable time, which can be used for things that truly matter.
Fyxer
Reply from Fyxer
Thank you for the kind feedback Stacy!
We are happy to hear that connecting your account with Fyxer was easy and straightforward, and that it works seamlessly with a platform you are already familiar with. It is also great to know that Fyxer helps you save time on admin work, so you can focus on other priorities.
Fyxer
3 Month Review
Have used Fyxer for 3 months now and it has made email work flow and capture meeting outcomes easier. This has saved me around about 5 hours a week
3 April 2026
Unprompted review
Reply from Fyxer
Thank you for the kind review Andrew!
We are glad to hear that Fyxer is helping you manage your email workload both efficiently and effectively. We are happy to know that it is helping you reclaim valuable time for the things that matter most.
Fyxer
Charged immediately after trial ended, service never used, no refund offered
I was charged $81.69 CAD immediately after my trial period ended. I cancelled right away and had never actually used the service. I reached out to support explaining the situation clearly and honestly. Rather than offering a partial refund or any goodwill, they offered me a free trial extension on a service I had already confirmed I did not want to use. When I pushed back, they simply repeated their policy. Most companies would make an exception in a situation like this. Fyxer did not.
Separately, in the time I did have access to the tool, the email drafts it generated were not useful. It created unnecessary drafts for emails that did not need responses, the quality was poor, and honestly you are better off just using a standard AI assistant directly rather than this prefixed automated layer on top of your inbox.
Would not recommend based on both the product experience and the customer service handling.
5 April 2026
Unprompted review
Reply from Fyxer
Thank you for your review Xine!
We are sorry to hear about your for experience, as this isn't the kind of service we want our users to encounter.
While we operate within our billing policies, we always strive to approach every situation with understanding. We apologize that this wasn’t reflected in your interaction with our support team, nor in the way our refund policy was communicated.
Regarding the Drafts feature, you can easily customize it to match your tone of voice and preferences. You can make small tweaks directly in your email client or use the Draft prompt box in your Fyxer Dashboard (https://app.fyxer.com/). Simply go to Drafts > Enable Custom Instruction to guide Fyxer on your identity, your workflow, and the nuances of your email correspondence.
We would like the opportunity to make this right. If you have a moment, we would love to reach out directly to rectify the situation.
Fyxer
The people who representing the…
The people who representing the platform are very nice and accommodating
2 April 2026
Unprompted review
Reply from Fyxer
Thank you for the kind note Steve!
We are glad to hear that our team has been able to assist you promptly and effectively. We will make sure to share this feedback with them.
Fyxer
This tool is amazing
This tool is amazing! Very powerful and adaptive at organizing my email inbox, drafting replies. A total game changer that saves me so much time each week.
19 January 2026
Reply from Fyxer
Thank you for the kind feedback James!
We are glad to hear that Fyxer is helping you manage inbox overwhelm by prioritizing your most important emails and preparing drafts that match your writing style. It is great to know that Fyxer is saving you valuable time in your daily workflow.
Fyxer
Reply from Fyxer
Thank you so much for the kind words Lucy!
Glad to hear that Fyxer is helping you save valuable time in your daily email communication and meeting follow-ups.
Fyxer
Fyxer is a game-changer
Fyxer is a life-changing, time-saving, cost-saving tool.
Game changer for me and my business
30 March 2026
Unprompted review
Reply from Fyxer
Thank you for the kind words Mel!
We are happy to hear that Fyxer is your go-to email assistant, working alongside you both effectively and efficiently.
Fyxer
Fyxer's inbox help has nearly become mission-critical
Fyxer's inbox help has nearly become mission-critical status for me. I'm grateful for the helpful tool that's been given so much thought. Very glad to recommend Fyxer!
31 March 2026
Unprompted review
Reply from Fyxer
Thank you for the kind feedback Charlie!
We are glad to hear that Fyxer has become a valuable asset in managing your email overload. By highlighting your top priorities, it gives you a clear starting point for your busy day.
Fyxer
Exceptional accuracy and a genuinely useful meeting notetaker
My experience with Fyxer has been exceptional across both of the company mailboxes I manage through my account, but one of the biggest standouts has been the meeting notetaker. The accuracy has been excellent. It captures key points, decisions, and follow-ups in a way that is genuinely reliable and useful, which saves time and reduces the chance of missing important details. Combined with how well it helps manage email, it has become a very valuable part of my workflow.
31 March 2026
Unprompted review
Reply from Fyxer
Thank you for the lovely review Shayne!
We are glad to hear that Fyxer has become your all-in-one tool for handling inbox admin overload. It is great to know you are using the full set of features and that they are integrated into your workflow.
We are also happy to see that the meeting notetaker is providing you with actionable insights, summaries, and notes, so you always know what needs to be addressed right after each call.
Fyxer
Fyxer has saved me so much time
Fyxer has saved me so much time, I can't recommend it enough.
30 March 2026
Unprompted review
Reply from Fyxer
Thank you for the kind review Sam!
We are glad to hear that Fyxer helps you manage your time efficiently and effectively, and that it has become a staple in your day-to-day email communication.
Fyxer
Fyxer is Great and easily help me write…
Fyxer is Great and easily help me write follow up and respond to new mail message faster
23 March 2026
Reply from Fyxer
Thank you for the kind words Idris!
We are glad to hear that Fyxer gives you a strong starting point for your email correspondence and helps keep track of pending follow-ups, so you can be confident nothing slips through the cracks.
Fyxer
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