Graham + Sibbald Reviews 

181
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and helpful, often going above and beyond to assist them. The service provided is frequently described as excellent, with many appreciating the efficiency and ease of the process, especially regarding home reports. Reviewers highlight the quick response times and prompt delivery of reports, often within 24 hours, making the experience stress-free. The customer service is also noted for its excellent communication and support throughout the entire process. However, a few other people also felt that their concerns were not addressed.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Users describe positive interactions with service, consistently highlighting the professionalism, efficiency,... See more

Response time

Clients share positive opinions on response time, consistently highlighting the promptness and efficiency of... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can’t fault Neil Cromarty Inverness branch. Came to survey my parents house for Home Report and discovered they had got Cavity Wall insulation put in! Obviously devastating for me trying to sell prop... See more

Company replied

Rated 5 out of 5 stars

Had Michael Duncan survey my property Valuation was on par with what I assumed I was a busy man that day and even worked around my time schedule. Very helpful in offering advice. Was prompt and v... See more

Company replied

Rated 5 out of 5 stars

Polite, fair, honest and open when discussing potential issues and causes for concern. The team were polite, our surveyor was polite, respectful to the people around the house and was open about hi... See more

Company replied

Rated 5 out of 5 stars

I recently had a Home Report done on one of our properties by Gosia Kilpatrick. She was very professional throughout her visit. She arrived promptly and was very complimentary about our flat. The dr... See more

Company replied


Company details

  1. Chartered Surveyor
  2. Commercial Agent
  3. Commercial property estate agent
  4. Property valuer
  5. Property Surveyor
  6. Surveyor

Written by the company

Graham + Sibbald is one of the UK’s leading property consultancy services. Our success is built upon how we deliver our service; it is a unique combination of being both professional and personable. For professional that means what we deliver: a partner-led service, where we put our client’s needs first; having specialists in every department; providing a full-service offering with connected joined up thinking; with dedicated and diligent people who have the expertise and knowledge that today’s clients demand. For personal that means how we deliver. We truly care about our client's business and see them as part of our extended family: as we do our people. We are passionate about providing the very best advice; responding quickly and promptly with no red tape or hierarchies to hold us back. We listen. We are observant. And we understand. It's no wonder our clients trust us with their business. And that's Graham + Sibbald. We deliver + we care.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

181 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(181)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Arrived on time despite a 100 mile…

Arrived on time despite a 100 mile journey, professional throughout and very pleasant, talked through the pre report and we received the finished report in the timeline promised. Would recommend using this company.

11 February 2026
Unprompted review
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Reply from Graham + Sibbald

Thank you Richard for taking the time to leave a 5 star review for our Paisley office. It is great to hear you would recommend us.

Many thanks,
Graham + Sibbald

Rated 5 out of 5 stars

Great company

We were delighted with the service and courtesy of this company Graham+ Sibbald in the valuation of our property.

10 February 2026
Unprompted review
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Reply from Graham + Sibbald

Many thanks for taking the time to leave our Melrose office a 5 star review! This is greatly appreciated.

Many thanks,
Graham + Sibbald

Rated 5 out of 5 stars

Highly recommend!

Graham & Sibbald made the process of getting a home report done exceedingly easy. The 2 gentlemen that came to complete it were polite, friendly and professional and the whole thing was carried out, written and completed in a matter of days. Communication from the firm was also excellent and they were always on hand to answer any questions I had - even helping me out with finding the EPC for the new property I was buying. Would highly recommend!

2 February 2026
Unprompted review
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Reply from Graham + Sibbald

Thank you Amy for taking the time to leave our surveyors in Paisley a 5 star review. We are delighted to hear the service you received was excellent and thank you for recommending us!

Good luck in your new home!

Best wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Excellent service

Excellent service, explaining thing's to ourselves at the end of the survey putting our minds at rest. Highly recommend.

6 February 2026
Unprompted review
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Reply from Graham + Sibbald

Thank you Richard for leaving us a 5 star review, it is greatly appreciated. It is great to hear our service put your mind at rest.

Many thanks,
Graham + Sibbald

Rated 5 out of 5 stars

Professional throughout

Kirsty was professional throughout. Explained everything fully and very efficient and prompt service from initial contact to completed home report. Would highly recommend.

4 February 2026
Unprompted review
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Reply from Graham + Sibbald

Thank you for taking the time to leave Kirsty in our Edinburgh office a 5 star review. Reviews mean a great deal to us and we will be sure to pass your kind words on to Kirsty.

Best Wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Everything from the beginning until the…

Everything from the beginning until the end went very smoothly. From the booking to receiving the home report it took literally 2 days. Very professional and great service. Highly recommend!

29 January 2026
Unprompted review
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Reply from Graham + Sibbald

Thank you for taking the time to leave our Hamilton office a 5 star review! We are glad to hear you would recommend us!

Kind regards,
Graham + Sibbald

Rated 5 out of 5 stars

Great service from Andrew

Great service from Andrew. Guided us through the report and answered all our queries.

27 January 2026
Unprompted review
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Reply from Graham + Sibbald

Thank you Lindsey for taking the time to write Andrew in our Aberdeen Residential team a 5 star review. Your feedback is greatly appreciated.

Kind regards,
Graham + Sibbald

Rated 5 out of 5 stars

Dominic was fantastic

Dominic was fantastic, he dealt with matters promptly and was very efficient - would highly recommend

6 January 2026
Unprompted review
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Reply from Graham + Sibbald

Thank you so much for your wonderful review. We're delighted to hear that Dominic provided such prompt and efficient support. Your recommendation means a great deal to us, and we’re glad your experience reflected the level of service we strive for.

Kind regards,
Graham + Sibbald

Rated 5 out of 5 stars

Jane Loan, Baillieston

Dominic provided an excellent Home Report service from start to finish. He was professional, knowledgeable, and very clear in explaining the process and findings. The report was thorough, accurate, and delivered promptly, which made a potentially stressful part of the home-buying process much easier. Communication was excellent throughout, and any questions were answered quickly and clearly. I wouldn’t hesitate to recommend Dominic to anyone needing a Home Report.

12 January 2026
Unprompted review
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Reply from Graham + Sibbald

Many thanks for leaving Dominic a 5⭐ review! We will pass your kind review across to him and we are delighted to hear that you would recommend our Residential Surveying Service!

Best Wishes,
Graham + Sibbald

Rated 5 out of 5 stars

A trustworthy company

Richard was friendly, professional and very helpful in answering our questions. The report came through promptly and was very fair in all respects.

19 January 2026
Unprompted review
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Reply from Graham + Sibbald

Thank you Jenny for taking the time to leave Richard in our Melrose office a 5 star review! It is great to hear you were happy with the report and the speed in which it was issued.

Best wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Professional, Friendly & Reassuring

I can highly recommend Graham and Sibbald and Craig who conducted the survey of my home. Craig was professional, friendly and reassuring. Arriving promptly, initially explaining the process of what he would be doing and then taking the time to explain his findings afterwards. This made a potentially overwhelming or stressful process much more straightforward. His report was emailed to me the next morning and he also called to talk me through it and answer any questions I had. Thank you again!

7 January 2026
Unprompted review
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Reply from Graham + Sibbald

Thank you Caryn for taking the time to leave our surveyor Craig a 5 star review! We are delighted to hear that Craig managed to reassure through the process as we understand it can be a stressful time. We will be sure to share your kind words with him.

Kind regards,
Chloe

Rated 5 out of 5 stars

Wonderful Experience

I had a wonderful experience with Graham & Sibbald - Hamilton recently. Luca provided a thorough and professional Survey at short notice. Karen in the office was very friendly and polite and kept me informed at every stage. Both an Asset to the Company. Thank you !

5 January 2026
Unprompted review
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Reply from Graham + Sibbald

Thank you Kimberley for taking the time to leave Luca and Karen a review. We will be sure to pass your kind words across to both of them. Reviews like these really mean a lot to our staff.

Best Wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Professional and efficient.

Graham and Sibbald were very quick to respond to a last minute request. We had been let down by another surveyor. Erin and Craig were very professional and supported us through the process. They worked hard to turn everything around in good timing. Thank you. Would highly recommend to anyone.

27 November 2025
Unprompted review
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Reply from Graham + Sibbald

Many thanks for taking the time to leave Erin and Craig a review. It is unfortunate to hear you had been let down by someone else but we are delighted we were able to step in and assist with your requirement.

Best Wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Everything on time and surveyor…

Everything on time and surveyor knowledgeable and imparted good advice

4 November 2025
Unprompted review
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Reply from Graham + Sibbald

Thank you George for taking the time to leave our team in Ayr a 5 star review!

Best wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Best in the business

Dealing with Michael is an absolute pleasure and would not use anyone else. His professionalism is unmatched and a great representation of Graeme and Sibbald. Highly recommend!

1 October 2025
Unprompted review
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Reply from Graham + Sibbald

Thank you for taking the time to leave this lovely review for our surveyor Michael. We will pass your kind words on to him.

Kind regards,
Graham + Sibbald

Rated 5 out of 5 stars

Home Report visit

The surveyors Sean and Catrin were excellent.
Having not sold a house in over 20years this was all new to us.
Sean clearly explained on arrival how long they would be what they were going to do. Catrin explained what she was doing and why.
They were respectful in our home and once finished clearly explained next steps and timescales.
Thank you both

19 September 2025
Unprompted review
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Reply from Graham + Sibbald

Thank you Lisa for taking the time to leave our residential surveyors Sean and Catrin a 5 star review. We are delighted you had a great experience with the team and they clearly explained the full process to you.

Best Wishes,
Graham + Sibbald

Rated 5 out of 5 stars

5 stars

fast , professional , 5 stars

26 August 2025
Unprompted review
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Reply from Graham + Sibbald

Thank you Tudor for leaving our Paisley office a 5 star review.

Best wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Professional

Graham and Sibald were great to deal with, surveyor was friendly, helpful and understanding towards getting ready to sell my house.

19 August 2025
Unprompted review
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Reply from Graham + Sibbald

Thank you Shona for taking the time to leave us a 5 star review. Feedback is always greatly appreciated and we are delighted to hear what you thought of our service.

Many thanks,
Graham + Sibbald

Rated 5 out of 5 stars

Professional

Professional, prompt, efficient and important to myself friendly and supportive . This refers to all staff members who I engaged with

8 August 2025
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

Thank you for taking the time to leave our Hamilton office a review it is greatly appreciated.

Many thanks,
Graham + SIbbald

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