Graham + Sibbald Reviews 

181
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and helpful, often going above and beyond to assist them. The service provided is frequently described as excellent, with many appreciating the efficiency and ease of the process, especially regarding home reports. Reviewers highlight the quick response times and prompt delivery of reports, often within 24 hours, making the experience stress-free. The customer service is also noted for its excellent communication and support throughout the entire process. However, a few other people also felt that their concerns were not addressed.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Users describe positive interactions with service, consistently highlighting the professionalism, efficiency,... See more

Response time

Clients share positive opinions on response time, consistently highlighting the promptness and efficiency of... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can’t fault Neil Cromarty Inverness branch. Came to survey my parents house for Home Report and discovered they had got Cavity Wall insulation put in! Obviously devastating for me trying to sell prop... See more

Company replied

Rated 5 out of 5 stars

Had Michael Duncan survey my property Valuation was on par with what I assumed I was a busy man that day and even worked around my time schedule. Very helpful in offering advice. Was prompt and v... See more

Company replied

Rated 5 out of 5 stars

Polite, fair, honest and open when discussing potential issues and causes for concern. The team were polite, our surveyor was polite, respectful to the people around the house and was open about hi... See more

Company replied

Rated 5 out of 5 stars

I recently had a Home Report done on one of our properties by Gosia Kilpatrick. She was very professional throughout her visit. She arrived promptly and was very complimentary about our flat. The dr... See more

Company replied


Company details

  1. Chartered Surveyor
  2. Commercial Agent
  3. Commercial property estate agent
  4. Property valuer
  5. Property Surveyor
  6. Surveyor

Written by the company

Graham + Sibbald is one of the UK’s leading property consultancy services. Our success is built upon how we deliver our service; it is a unique combination of being both professional and personable. For professional that means what we deliver: a partner-led service, where we put our client’s needs first; having specialists in every department; providing a full-service offering with connected joined up thinking; with dedicated and diligent people who have the expertise and knowledge that today’s clients demand. For personal that means how we deliver. We truly care about our client's business and see them as part of our extended family: as we do our people. We are passionate about providing the very best advice; responding quickly and promptly with no red tape or hierarchies to hold us back. We listen. We are observant. And we understand. It's no wonder our clients trust us with their business. And that's Graham + Sibbald. We deliver + we care.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

181 reviews

5-star
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2-star
1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(181)

64 reviews in the last 12 months

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Rated 5 out of 5 stars

Positive Experience

My home report experience was extremely positive. The surveyor Luca was very professional and courteous. Thank you for the evaluation.

6 August 2025
Unprompted review
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Reply from Graham + Sibbald

Thank you for taking the time to leave Luca a 5 star review. This is greatly appreciated and we are delighted to hear you had a great experience with us.

Many thanks,
Graham + Sibbald

Rated 5 out of 5 stars

We have recently had our home valued by…

We have recently had our home valued by surveyor Zoe CM Gardiner from your KIRKCALDY Office & couldn’t recommend her professionalism and thoroughness enough. she took time to talk us through all his findings and made what could have been an overwhelming experience for us, completely straightforward. We were pleasantly surprised by how quick everything was pulled together and felt confident if required discussing the home report with potential buyers of the property. So thanks to Zoe & her colluege Laura for giving their time & effort during his visit. Thanks again

24 July 2025
Unprompted review
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Reply from Graham + Sibbald

Thank you for taking the time to leave Zoe a 5 star review. We are delighted to hear you found the process straightforward and quick.

Best wishes,
Graham + Sibbald

Rated 1 out of 5 stars

Inflated property value

I had an extremely bad experience with this company. I bought a house in dunfermline for £80,000 in 2009 and they're the company that carried out the home report. They clearly overvalued the property at the time as it was worth in the region of £68,000 at that time. I sold the property in 2014 and did not get a penny back despite investing £18,000 in the refurbishment of the property. I even got advice from an estate agent that valued the property and they agreed with me the property was overvalued by Graham & Sibbald. I was on the verge of taken legal advice as the estate agent thought I'd have a case but with legal costs it put me off. I would like people to be aware of this as I don't want the same thing happening to other people and be out of pocket by several thousands of pounds.
I already discussed this with you at the time but you did not pay any attention whatsoever. I lost a lot of money renovating that property and got no money back for the effort I put in. Back in 2014 when i sold the property a professional estate agent thought your home report value was inflated at the time you carried out the home report back in 2009. I do not understand why you want to discuss it now when you couldn't careless when I highlighted the issue to you back in 2014. I lost several thousands of pounds due to your hone report value. I just want people to be aware, so they do not lose thousands of pounds purchasing a property that is overinflated in value by the surveyor.

1 August 2025
Unprompted review
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Reply from Graham + Sibbald

Hi Alex, it is disappointing to hear you feel you have had a bad experience with us. If you wish to discuss this further please contact us on enquiries@g-s.co.uk.

Kind regards,
Graham + Sibbald

Rated 5 out of 5 stars

We received such a professional

We received such a professional, courteous and efficient service from all the staff at Graham & Sibbald - thank you.

25 July 2025
Unprompted review
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Reply from Graham + Sibbald

Thank you for taking the time to review our residential team in Aberdeen. We are delighted to hear you had a positive experience with us.

Many thanks,
Graham + Sibbald

Rated 5 out of 5 stars

Fantastic service

Fantastic service ! Very quick response and absolutely no hassle at all. Very rare to find these days. Would highly recommend 10/10

4 July 2025
Unprompted review
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Reply from Graham + Sibbald

Thank you Martin for taking the time to leave our residential surveyors in Hamilton a 5 star review! This is greatly appreciated and we are delighted to hear you received a fantastic service.

Best Wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Impressive efficiency and professionalism

Impressive efficiency and professionalism.
The survey was carried out in an unobtrusive manner. The draft report arrived a day later with a couple of alterations required. These were made and the final Home Report was issued the same day.

30 June 2025
Unprompted review
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Reply from Graham + Sibbald

Thank you Colin for taking the time to leave our Residential Surveyors in Melrose a 5 star review. We are delighted to hear they were efficient and professional.

Kind regards,
Graham + Sibbald

Rated 5 out of 5 stars

Good service

Good service

26 June 2025
Unprompted review
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Reply from Graham + Sibbald

Thank you for taking the time to leave our Paisley office 5 stars!

Best wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Excellent service

Excellent service. The survey was carried out the following day and the surveyor couldn't have been nicer. Very pleasant individual who took a lot of time explaining everything about the survey and the valuation. Would definitely recommend this company. Thanks.

19 June 2025
Unprompted review
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Reply from Graham + Sibbald

Thank you for taking the time to leave our Ayr office this is greatly appreciated.

Many thanks,
Graham + Sibbald

Rated 5 out of 5 stars

Very positive experience

Really pleased with the great service provided by G&S.
Greg and Jillian were helpful, very friendly and professional, they answered all the questions and explained everything well. The service was excellent and super fast. My survey got carried out on a Tuesday and my final draft was sent to me on the next day on Wednesday! You really cant ask for a better outcome. Excellent experience in all aspects! Thank you so much guys! Full 5**** from me! ;-)

10 June 2025
Unprompted review
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Reply from Graham + Sibbald

Thank you Joanna for taking the time to leave Greg and Jillian from our Falkirk office a 5 star review. We are delighted to hear you had an excellent experience with us.

Many thanks,
Graham + Sibbald

Rated 5 out of 5 stars

Thank you Dominic

Dominic was professional throughout and sent the report within a day.
Highly recommend!

2 June 2025
Unprompted review
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Reply from Graham + Sibbald

Thank you Gail for taking the time to leave this 5 star review for our Hamilton office. It is great to hear about the speed in which the report was issued to you.

Many thanks,
Graham + Sibbald

Rated 5 out of 5 stars

Graham+Sibbald - Highly Recommended

Graham + Sibbald were incredibly helpful in providing a building condition survey for our office building. The team were quick to respond to our request. The team showed up on site when they had arranged to and were very thorough with their investigation. The documentation was provided within the promised 14 day period and provided exactly what we were looking for from this survey. I would highly recommend Graham + Sibbald to anyone wishing to undergo a building survey.

19 May 2025
Unprompted review
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Reply from Graham + Sibbald

Thank you Andy for taking the time to leave our team a review. We are delighted to hear you had a great experience with our Manchester based Building Surveying team and that you would highly recommend us.

Many thanks,
Graham + Sibbald

Rated 5 out of 5 stars

A professional and fair survey

Andrew was very pleasant and explained the process in an easy to understand way. He carried out the survey in a thorough and very professional way and ran over some of his findings with us.
Our property is in need of some modernisation and we were worried that it would be bad but although there were a number of twos he assured us that most were cosmetic or standard for the type of Dwelling.
The valuation was fair so we're happy with it.

27 May 2025
Unprompted review
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Reply from Graham + Sibbald

Thank you Fred for leaving our surveyor Andrew a 5 star review. It is greatly appreciated and we will be sure to pass your feedback on to him.

Many thanks,
Graham + Sibbald

Rated 5 out of 5 stars

10/10 Service from the team at G&S

10/10 Service from the team at G&S. Would highly recommend.

15 May 2025
Unprompted review
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Reply from Graham + Sibbald

Thank you Emma for taking the time to leave us a 5 star review. We greatly appreciate this and will pass your kind words onto our Glasgow team.

Many thanks,
Graham + Sibbald

Rated 5 out of 5 stars

Promt, pleasant and processional.

Dominic was very lovely and professional. Called ahead to say he could come early for the appointment. The survey report was sent through very quickly and it was easy to discuss amendments. No hesitation to recommend G+S for home reports.

23 May 2025
Unprompted review
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Reply from Graham + Sibbald

Thank you Anna for taking the time to leave Dominic a 5 star review! We are delighted to hear that you would describe your experience with us as "Prompt, pleasant and professional".

Thanks again,
Graham + Sibbald

Rated 5 out of 5 stars

Thank you Craig from Graham + Sibbald

Craig was really knowledgable and a really charming man, nothing too much trouble and really put us at our ease, no stress, no aggravation I would thoroughly recommend Graham + Sibbald.

16 May 2025
Unprompted review
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Reply from Graham + Sibbald

Thank you Ian for taking the time to leave a 5 star review for our surveyor Craig. We are delighted to hear you had a positive experience with us and would recommend us.

Best Wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Efficient and Effective Service from G&S

Graham & Sibbald provided a very efficient and effective service delivered in a very pleasant and helpful manner.

8 May 2025
Unprompted review
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Reply from Graham + Sibbald

Thank you for taking the time to leave our Melrose office a 5 star review. Your feedback is greatly appreciated.

Kind regards,
Graham + Sibbald

Rated 5 out of 5 stars

Great and courteous service

Great and courteous service. Inspection done promptly, all questions answered competently, home report produced efficiently. I can recommend the surveyor, Sean Hadden.

28 April 2025
Unprompted review
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Reply from Graham + Sibbald

Thank you Ekaterina for taking the time to review our residential surveyor Sean. This is greatly appreciated and we are delighted to hear you had a 5 star experience with us!

Thanks,
Graham + Sibbald

Rated 5 out of 5 stars

Recently had my home valued by Andrew…

Recently had my home valued by Andrew at Graham & Sibbald. Very happy with the professional, efficient and friendly service from both Andrew and the team in the office.

16 April 2025
Unprompted review
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Reply from Graham + Sibbald

Thank you Donna for taking the time to leave Andrew a 5 star review. This is greatly appreciated and we are delighted to hear that you received a professional, efficient and friendly service.

Many thanks,
Graham + Sibbald

Rated 5 out of 5 stars

Mr & Mrs Meek

We have recently had our home valued by surveyor Craig & couldn’t recommend enough. Craig was so helpful, professional and thorough. He took time to talk us through all his findings and made what could have been an overwhelming experience for us, completely straightforward. We were pleasantly surprised by how quick everything was pulled together (less than 24hrs). I felt confident chatting through the home report with potential buyers of the property thanks to Craigs’ time & effort during his visit. Thanks again

17 April 2025
Unprompted review
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Reply from Graham + Sibbald

Thank you for taking the time to leave our Residential Surveyor Craig a 5 star review. This is greatly appreciated and we are delighted to hear it was a quick and straightforward service.

Many thanks,
Graham + Sibbald

Rated 5 out of 5 stars

Graham + Sibbald Excellent Surveyors

From my first dealing Graham+ Sibbald were excellent, I was amazed how professional the survey was and the surveyors who came to my home were very thorough and also respectful of my property. They were very helpful and explained any questions asked. Their manners were impeccable. My survey got carried out on a Friday and my final draft was sent to me on the following Tuesday.

13 April 2025
Unprompted review
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Reply from Graham + Sibbald

Thank you John for taking the time to leave our surveyors in Glasgow a 5 star review. It is great to hear you had a great experience!

Best Wishes,
Graham + Sibbald

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