Graham + Sibbald Reviews 

182
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and helpful, often going above and beyond to assist them. The service provided is frequently described as excellent, with many appreciating the efficiency and ease of the process, especially regarding home reports. Reviewers highlight the quick response times and prompt delivery of reports, often within 24 hours, making the experience stress-free. The customer service is also noted for its excellent communication and support throughout the entire process. However, a few other people also felt that their concerns were not addressed.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Users describe positive interactions with service, consistently highlighting the professionalism, efficiency,... See more

Response time

Clients share positive opinions on response time, consistently highlighting the promptness and efficiency of... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can’t fault Neil Cromarty Inverness branch. Came to survey my parents house for Home Report and discovered they had got Cavity Wall insulation put in! Obviously devastating for me trying to sell prop... See more

Company replied

Rated 5 out of 5 stars

Had Michael Duncan survey my property Valuation was on par with what I assumed I was a busy man that day and even worked around my time schedule. Very helpful in offering advice. Was prompt and v... See more

Company replied

Rated 5 out of 5 stars

Polite, fair, honest and open when discussing potential issues and causes for concern. The team were polite, our surveyor was polite, respectful to the people around the house and was open about hi... See more

Company replied

Rated 5 out of 5 stars

I recently had a Home Report done on one of our properties by Gosia Kilpatrick. She was very professional throughout her visit. She arrived promptly and was very complimentary about our flat. The dr... See more

Company replied


Company details

  1. Chartered Surveyor
  2. Commercial Agent
  3. Commercial property estate agent
  4. Property valuer
  5. Property Surveyor
  6. Surveyor

Written by the company

Graham + Sibbald is one of the UK’s leading property consultancy services. Our success is built upon how we deliver our service; it is a unique combination of being both professional and personable. For professional that means what we deliver: a partner-led service, where we put our client’s needs first; having specialists in every department; providing a full-service offering with connected joined up thinking; with dedicated and diligent people who have the expertise and knowledge that today’s clients demand. For personal that means how we deliver. We truly care about our client's business and see them as part of our extended family: as we do our people. We are passionate about providing the very best advice; responding quickly and promptly with no red tape or hierarchies to hold us back. We listen. We are observant. And we understand. It's no wonder our clients trust us with their business. And that's Graham + Sibbald. We deliver + we care.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

182 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(182)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sean came to do our home report survey…

Sean came to do our home report survey in between Christmas and New Year. He was polite, friendly and efficient. The home report was published very promptly and allowed our house to go on the market at the beginning of this year. Thank you.

27 December 2024
Unprompted review
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Reply from Graham + Sibbald

Thank you for taking the time to leave a review for our surveyor Sean, it is greatly appreciated.

Thanks,
Chloe

Rated 5 out of 5 stars

Sean Hadden conducted our home report…

Sean Hadden conducted our home report December 2024. Very efficient, had the completed home report back to us within 2 days. Property was able to quickly go to market. Thank you!

6 December 2024
Unprompted review
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Reply from Graham + Sibbald

Thanks Yvonne for taking the time to leave Sean a review. We will be sure to pass on your kind words to him and the rest of the Edinburgh Residential team.

Best Wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Professional and courteous

Sean and Catrin came to carry out a home report survey on my late Mothers house. They were professional, friendly and very courteous. Sean respectfully and quietly carried out the survey and discussed his findings, explaining, in detail, the reasoning behind his decisions. I would highly recommend Sean and Graham and Sibbald to friends and family.

5 December 2024
Unprompted review
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Reply from Graham + Sibbald

Thanks you Ian for taking the time to leave our surveyors Sean and Catrin a 5 star review. It is great to hear that you would highly recommend our Edinburgh Residential team.

Kind regards,
Graham + Sibbald

Rated 5 out of 5 stars

5* Service

Graham & Sibbald recently provided me with a home report for my Aberdeen property. The whole process was seamless start to finish and I will definitely being recommending them to friends and family in the future.

1 November 2024
Unprompted review
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Reply from Graham + Sibbald

Thank you Kelly for taking the time to leave a review for our Aberdeen team! We are delighted to hear that you are happy with the service provided and that you would recommend us.

Thanks again,
Graham + Sibbald

Rated 5 out of 5 stars

Highly professional

Highly professional, quick reporting and I would definitely recommend them. 8

20 November 2024
Unprompted review
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Reply from Graham + Sibbald

Thank you Lucinda for taking the time to leave our team a review it is greatly appreciated!

Kind regards,
Graham + Sibbald

Rated 4 out of 5 stars

I recently used Graham & Sibbald for a…

I recently used Graham & Sibbald for a property inspection, and overall, it was a positive experience. The team was efficient, professional, and very thorough. The surveyor explained everything clearly, and the process was stress-free, with timely completion of reports. I highly recommend Graham & Sibbald for their reliable service. Four stars!

1 November 2024
Unprompted review
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Reply from Graham + Sibbald

Thank you Ishaq for your kind words. It is great to hear you found our service to be efficient, professional and thorough. Thank you for recommending us!

Best Wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Excellent service

Excellent service. Graham and Sibbald are quick, efficient and easy to work with plenty of communication keeping us right. Would highly recommend!

5 November 2024
Unprompted review
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Reply from Graham + Sibbald

Thank you Lynsay for taking the time to leave us a review. It is great to hear the service you received was quick and efficient. Thank you for recommending us!

Best Wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Great experience with G&S and Calum in…

Great experience with G&S and Calum in the Edinburgh office. The home report carried out efficiently, and Calum was really helpful very knowledgeable - would definitely recommend!

22 October 2024
Unprompted review
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Reply from Graham + Sibbald

Many thanks Shadia for taking the time to leave Calum in our Edinburgh office a review. We will be sure to pass your comments on to him.

Thanks again,
Graham + Sibbald

Rated 5 out of 5 stars

Quick and efficient home survey

Quick and efficient home survey carried out by through Sarah M at G&S. Good communication to me concerning the detail of the report ex post facto.

18 October 2024
Unprompted review
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Reply from Graham + Sibbald

Thank you Noel for taking the time to leave our Melrose office a 5 star review! We will be sure to pass your comments on to Sarah.

Best Wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Professional, friendly & efficient

We recently had a property inspection conducted by Michael from Stirling branch of Graham & Sibbald. This was to provide a 'Home report'. Michael, was the consummate professional. His open and friendly approach made the process and experience very pleasant. Michael ensured we understood every aspect of the inspection. What to expect following his visit, providing a timeline, which was met. We would highly recommend Graham & Sibbald for their excellent service,

14 October 2024
Unprompted review
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Reply from Graham + Sibbald

Thank you Brian for taking the time to leave our Stirling office a review, and specifically for Michael. We will pass on your kind words to Michael and the team, we have no doubt they will be delighted to hear that you would highly recommend them!

Thanks again,
Graham + Sibbald

Rated 5 out of 5 stars

Friendly efficient service

The whole experience from start to finish was friendly and efficient. From communicating with Sarah to schedule our home report visit and the flexibility in appointments to meeting Richard the surveyor and recieveing our completed home report within 24 hours of his visit.
Highly recommend, thank you.

15 October 2024
Unprompted review
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Reply from Graham + Sibbald

Thank you Emily for taking the time to leave our new Melrose office a review! We are delighted to hear that you found our service to be friendly and efficient. We will be sure to pass your lovely comments onto Richard and Sarah.

Best Wishes,
Graham + Sibbald

Rated 5 out of 5 stars

5/5 Review

We had a fantastic experience with Dominic from G&S! He was extremely efficient, completing the work quickly without missing a single detail. He went above and beyond to address all our concerns, explaining everything clearly and keeping us up to date throughout. His professionalism and dedication made the whole process easy and stress-free. Highly recommend!

14 August 2024
Unprompted review
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Reply from Graham + Sibbald

Thank you for your feedback Pamela. We are delighted to hear you had a fantastic experience with our Residential Team and Dominic in particular. We will be sure to pass your comments on to the team.

Kind regards,
Graham + Sibbald

Rated 5 out of 5 stars

Excellent service

We recently had a property inspection conducted by Graham & Sibbald, and we were very pleased with the experience. The surveyor, Sean, was highly professional, thorough, and approachable. He took the time to explain the process clearly and answered all of our questions in detail, ensuring we understood every aspect of the inspection. Sean’s expertise and positive attitude made the entire process stress-free, and we felt confident in the quality of the inspection. We would highly recommend Graham & Sibbald for their excellent service, and Sean in particular for his outstanding professionalism.

4 October 2024
Unprompted review
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Reply from Graham + Sibbald

Thank you Fi for leaving this fantastic review! It is great to hear about Sean's professionalism, attitude and expertise.

Thanks again,
Graham + Sibbald

Rated 5 out of 5 stars

Graham & Sibbald were fantastic from…

Graham & Sibbald were fantastic from start to finish , very efficient and the process was super quick . Theo was friendly & thorough and explained his findings to me after his survey along with the next steps and timescales. Would highly recommend the service provided by Graham & Sibbald . Thanks again for your speedy response to help get my property marketed!!

7 October 2024
Unprompted review
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Reply from Graham + Sibbald

Thank you Stacey for taking the time to leave our residential surveyor Theo a review. We are delighted to hear that you found our service to be 'fantastic'. We will be sure to pass your kind words on to Theo and the team.

Best Wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Excellent communication and home report…

Excellent communication and home report compiled promptly and accurately.

2 October 2024
Unprompted review
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Reply from Graham + Sibbald

Thanks for taking the time to leave our residential team a review. We're delighted to hear that you were happy with the service provided.

Kind regards,
Graham + Sibbald

Rated 5 out of 5 stars

Home Report

Graham + Sibbald came and done our home report I have no complaints about them they have done what they said ….it would completed in 2days and has been excellent service from this company I hope I don’t need this done again but if I did I would not hesitate to use them again

23 September 2024
Unprompted review
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Reply from Graham + Sibbald

Thanks Annette for leaving our residential team a review. We are delighted to hear that you would use us again if ever needed in the future!

Best Wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Professional and efficient

Professional and efficient - explained the process re next steps.

8 August 2024
Unprompted review
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Reply from Graham + Sibbald

Thank you Caroline for taking the time to leave our team a review. We're delighted to hear you found the service provided to be professional and efficient.

Best Wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Graham + Sibbald recently supported the…

Graham + Sibbald recently supported the 13th Allerton Scout Group with the develop of a Schedule of Condition Report for their Scout hut HQ building. Harry and Connor who led the assessment were both excellent. They were extremely generous with sharing their expertise and offered practical advice in an easy to understand and pragmatic manner. The report was comprehensive, of a very high quality and produced quickly after the site visit. I would highly recommend their service to others.

Luke Delahunty (Chair of the Board of Trustees at 13th Allerton Scout Group)

6 September 2024
Unprompted review
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Reply from Graham + Sibbald

Thank you Luke for taking the time to leave our Manchester based Building Surveying team a review. We're delighted to hear that you found the service provided by our team to be of high quality.

Kind regards,
Graham + Sibbald

Rated 5 out of 5 stars

Excellent service

I recently used Graham and Sibbald for the home report on my flat. Despite requesting the report at relatively short notice they were able to accomodate me on my preferred date. The final report was available the following day which allowed me to get my property onto the market quickly. I dealt with Karen and Theo who were courteous, helpful and very professional. Overall the service was excellent.

16 September 2024
Unprompted review
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Reply from Graham + Sibbald

Hi Jonathan,

Thank you for taking the time to leave a review for our Residential team in Glasgow. We will be sure to pass your comments on to Theo and Karen.

Kind regards,
Graham + Sibbald

Rated 5 out of 5 stars

Professional and Informative.

Kyle Porter arrived on appointed time and completed his visit quietly finishing with a brief outline of his findings with report to follow, just what was asked for.
Thank you Kyle & Office Team

24 August 2024
Unprompted review
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Reply from Graham + Sibbald

Hi David,

Thank you for taking the time to leave Kyle and the residential team in Dundee a review. We will be sure to pass your comments on to the them all.

Best Wishes,
Graham + Sibbald

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