if I could give more than five stars for Team 3, Oliver and Mo, I would. They were exceptionally good, guiding us throughout the whole implementation, exploring different options for where to co... See more
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Review summary
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Reviews shaping this summary
Been with g network for close to two years. Have had no issues Today WiFi was down, request call back , they called back within 15 mins, engineer was booked. Engineer FAZLE attended within... See more
Company replied
Really fast, polite service from the engineers Andrew and Mo. They answered every question I had and gave me honest and fair answers, they made sure I was fully connected and checked the speeds befo... See more
Company replied
Wait between signing up and our engineer Jason’s visit was only a week. Jason arrived first thing Friday morning as scheduled. No waste of our time and therefore a big positive. He was polite and prof... See more
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Company details
Written by the company
Upgrading London to faster, more reliable and more affordable broadband through 100% full fibre connectivity
Why choose Fibre optic Broadband with G.Network
Written by the company
- Direct To Premises
- We are an FTTP network which means we lay 100% fibre optic cable, end-to-end, directly to every premises through our own ducts.
- Short Lead Times
- If we've already dug your street then we can get you connected with ease. We’ll even work with landlords on any permissions needed.
- Faster Than ‘ULTRAFAST’
- Our ‘fast’ means truly ‘ultrafast’ because there is no copper anywhere in our network. From 100Mbps all the way to 10Gbps (10,000Mbps).
- Future-Proof Network
- Our 100% fibre network can handle any speed requirements today as well as any future speeds that new technologies will demand.
- Great Value Tariffs
- We have designed our tariffs to make 100% fibre connectivity accessible for everyone, with prices on a par with existing copper-fibre broadband and a lot less than fibre leased lines.
- Personal Customer Service
- We take pride in providing a great service. All our customers have dedicated Relationship Managers and all installations are done by our own in-house engineers.
Contact info
69 Wilson St, EC2A 2BB, London, United Kingdom
- 020 3909 4555
- sales@g.network
- g.network
4.8
Excellent
6k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing technical support
Amazing technical support! Had an issue with the speed coming to my pc. Called a technical support as I wasn't happy with it. Thanks to Jason, who was able to locate a wrong setting in my PC and fix the speeds coming in. So even at the end the problem was with my hardware, the technical support stayed on the phone and helped me to fix the issue. Kudos to Jason and the single Full Fiber provider in Hammersmith!
20 June 2026
Unprompted review
Moving house
Moved house a couple of days a ago and my current broadband provider said they couldn't connect us, so I contacted G.Network, and was totally amazed how fast they got me connected. Oliver came out on a Saturday morning and we were up and running by midday. A brilliant service and I couldn't recommend this company more.
20 June 2026
Unprompted review
Quick and professional
Leon stopped by right at the start of the service window, quickly figured out how to complete the install, and got it done in record time. Super nice guy! Thank you so much!
20 June 2026
Unprompted review
Satisfied Customer
From the intro call, to the engineers installing the modem it has been a very smooth and pleasant experience for me. Communication was clear from the start on what to expect at each step of the way, and the transition has been frictionless from my old provider to G.Network. I wanna give a shoutout to Andrew, Joe, and team for the professionalism shown throughout the installation process. They put in a great deal of effort in figuring out how to solve issues that came up during the setup process, and were eager to answer any of my questions throughout.
19 June 2026
Unprompted review
Leon came and fixed everything in the…
Leon came and fixed everything in the best spirit. He was really efficient, courteous and professional. Great asset to his company.
19 June 2026
Unprompted review
Thanks to Andrew the experience was…
Thanks to Andrew the experience was amazing all the way through. Excellent expertise done professionally and promptly.
19 June 2026
Unprompted review
Great service
Great service, great installation experience, working around our needs. Jermaine was fantastic.
10 June 2026
Unprompted review
I had the network installed today by…
I had the network installed today by Leon. Excellent service!
18 June 2026
Unprompted review
Amazing 10stars
18 June 2026
Unprompted review
Fazle was absolutely amazing from…
Fazle was absolutely amazing from finding the problem to fixing it under 10 mins. Amazing professional
17 June 2026
Unprompted review
Andrew was patient in waiting for us to…
Andrew was patient in waiting for us to arrive, and excellent when we did. Really thoughtful of how to make least mess and considerate of builders etc. absolutely brilliant service, thank you!
16 June 2026
Unprompted review
Reply from G. Network
Thank you very much for taking the time to share your feedback.
We're delighted to hear that Andrew provided such a positive experience. It's great to know that he was patient while waiting for access, considerate of the builders on site, and took care to minimise any disruption during the installation.
We will make sure your kind comments are passed on to Andrew and his manager, as recognition like this is always appreciated. We are proud to have team members who go the extra mile for our customers.
Thank you again for your feedback and for choosing G Network.
Ahmed
Fazle was amazing!
Fazle came and fixed the wifi after it was damaged by construction. He was very nice and efficient with the job.
16 June 2026
Unprompted review
Reply from G. Network
Thank you for taking the time to share your feedback.
We're pleased to hear that Fazle was able to quickly resolve the issue after the service was damaged by the construction work. It's great to know that you found him both friendly and efficient throughout the visit.
We will be sure to pass your kind comments on to Fazle and his manager, as positive feedback like this is always appreciated and helps us recognise our team's hard work.
Thank you again for your feedback and for choosing G Network.
Ahmed
Andrew was amazing knew what he was…
Andrew was amazing knew what he was talking about very helpfull! Ontime well pressented and very polite
16 June 2026
Unprompted review
Reply from G. Network
Thank you for taking the time to share your feedback.
We're delighted to hear about your positive experience with Andrew. It's wonderful to know that he was knowledgeable, helpful, punctual, well-presented, and polite throughout his visit.
We take great pride in delivering excellent customer service, and feedback such as yours is a great reflection of the high standards we strive to maintain. We will ensure your kind comments are passed on to Andrew and his manager.
Thank you again for your feedback and for choosing G Network.
Ahmed
Jermaine did an excellent job setting…
Jermaine did an excellent job setting up the network with great tips to ensure WiFi extended to multiple rooms
5 June 2026
Unprompted review
Reply from G. Network
Thank you for your feedback. We're delighted to hear that Jermaine did an excellent job setting up the network and providing helpful advice to ensure the WiFi coverage extended throughout multiple rooms. We'll be sure to pass your kind comments on to him. We appreciate you taking the time to share your experience.
thanks,
Ahmed
Extremely helpful and highly competent installation.
The installation by Ricky was excellent. He was extremely helpful, friendly and competent in connecting G Network and installing the router.
13 June 2026
Unprompted review
Reply from G. Network
Thank you for taking the time to share your feedback. We're pleased to hear that Ricky provided an excellent installation experience and that he was helpful, friendly, and knowledgeable throughout the process of connecting your G Network service and installing the router.
We will be sure to pass your kind comments on to Ricky, who will be delighted to know his efforts were appreciated. Thank you for choosing our service, and please don't hesitate to contact
thanks,
Ahmed
Highly Recommended: Brilliant service and a 24-hour turnaround on repairs!
I highly recommend G.Network to anyone in London. I’ve been a customer since 2022, and until recently, the fibre network has been rock-solid with near-perfect uptime and throughput.
This week (June 2026), I experienced my first physical fibre failure and the recovery response was flawless:
Support: John in Tech Support quickly diagnosed the issue and booked a same-day engineer.
Assessment: An engineer arrived just hours later to scope out the fix (6 hours since failure).
The Repair: The following morning (just 24 hours after the fault occurred), Cesar and Alex arrived. Braving heavy wind and rain, they reconnected us at full speed within two hours.
Incredible technology backed by an even better team. Thank you all for the fantastic, speedy support!
11 June 2026
Unprompted review
Reply from G. Network
We're delighted to hear that your experience with our support and engineering teams during this recent fibre fault was such a positive one. Providing a fast and effective response when issues arise is incredibly important to us, and it's great to know that John, Cesar, and Alex were able to deliver the level of service you expected.
We'll be sure to share your kind words with the team. They will be especially pleased to hear that their efforts, despite the challenging weather conditions, helped get you back online at full speed so quickly.
thanks,
Ahmed
Router was not working correctly
Router was not working correctly - called and got put thru to Tony at customer support - he was calm, professional and was able to sort out the issue in a good timely manner.
12 June 2026
Unprompted review
Reply from G. Network
Thank you for taking the time to share your feedback.
We're sorry to hear that you experienced an issue with your router, but we're pleased that Tony was able to assist you and resolve the problem quickly. Providing calm, professional, and efficient support is something we strive for, and it's great to know that Tony delivered that level of service.
We'll be sure to pass your kind comments on to him. Thank you for choosing G.Network, and please don't hesitate to get in touch if you need any further assistance in the future.
thanks,
Ahmed
Online Support for Beacon
Online Support for Beacon.
I spoke to John who was not only very knowledgeable, he also had an excellent manner, he couldn't be faulted in any way and I'm really pleased everything now works. Thank you
11 June 2026
Unprompted review
Reply from G. Network
Thank you for your kind feedback.
We're delighted to hear that John was able to assist you and that you found him both knowledgeable and professional throughout your interaction. Providing excellent customer service is very important to us, and it's wonderful to know that John made such a positive impression and helped get everything working again.
We'll be sure to pass your comments on to him, and we're certain he'll appreciate your recognition. Thank you for taking the time to share your experience, and we're pleased that everything is now working as it should.
thanks,
Ahmed
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