G. Network Reviews 

New trial upgrade to 2.5 gigs. Jason and Lawrence were great to get the system up and running and working with my existing equipment to get the best set up possible. Very knowledgeable, showed up right in time and worked through all the issues.

Just had new broadband installation from Andrew and Nedjat at G-network who were very professional and great to deal with. Although the ordering process and preparation took many many months, once resolved the actual installation has gone very smoothly so far. Thanks JP - central London

Hassan spectralight was absolutely fantastic ! It wasn’t the easiest job but he made sure our WiFi was installed for us and we are very grateful! Thank you very much for your hard work :)

Jason helped with my installation to 2.5gig.
He was friendly and helpful and has all the technical know-how. I had a pleasant chat about networks with him as he was doing the installation.

The installation was swift, and was up and running in 15 mins.

Thoroughly satisfied with G.Network, as their customer service has been top notch!

Two of my neighbours (victorian conversion building) have installed G network this year. Both times, the installers were completely disrespectful of our property. Both have stepped on our plant beds with thick boots and destroyed plants. One of them used a crowbar-like thing to keep the door of the building open and left permanent holes in it. They don’t clean their shoes on the mat and leave the carpet of the building all dirty.

Please do instruct your installers on respecting other people’s property.

This happened near Streatham Hill.

We now have super-fast WiFi that costs less than we were paying our regular provider for old fashioned copper-fed WiFi.
G.network were easy to contact and once it was agreed their service was available at our address, the engineers were on it.
No other company in London could confirm availability.
Great people to work with. I’m very pleased we made the move.

Customer switching has been a great experience thank you Michelle, and installing engineer friendly, expert and considerate. Thank you Tej.

Hassan spectralight great installer. Quick and easy. Even vacuumed after.

David at customer service and Kenyon on the install gave fantastic customer service much appreciated

I am moving into a new property on 13th October. The current occupants use G so I thought it would be straightforward for me to begin my contract on the 13th. I filled in G's online form on 30th September and followed up with a phone call to make sure there was no confusion: I was looking to begin using G's services from 13th October. The customer service person I spoke to said this would be fine. Later that day, I got an email from G to say I was already "up and running". Since then I have been trying to speak to someone who can help, but all I get is G's "answering service" and a promise of a call back within two working days (which sounds like a joke but isn't). I still have not had a call back in spite of multiple attempts to reach G by phone and email. All I have had is a bill emailed to me even though I am not even occupying the property yet. If anyone at G reads Trustpilot reviews, please can someone call me back?

Very polite and helpful installer. Asked what I wanted and explained what he was doing. Very pleased.

Broadband stopped working in the afternoon. Shane at G-Network was really helpful and booked Luis the engineer for the next morning. Worth mentioning also that it didn’t take an age to get through, unlike other providers. Luis was brilliant - not only fixed the issue but took the time to really tidy up the cabling on the outside of the house. Can’t praise highly enough. Other service providers could really learn a lesson from G-Network about customer service and efficiency.

I was very impressed with the professionalism of German Schmidt, Mohamed Tali and Lisa Brooks in installing new broadband installed a timely, efficient and helpful manner. Jack A.

Mo and Kam did our install and were amazing

Luis was a great help!! Thank you

It’s three days my internet is off. I call
Them several times and nobody responds. They told me it’s weekend and Monday morning office will be open to consider your problem.
I sent them email that my neighbour and I both don’t have internet and they said we will send engineer to check your router. It’s ridiculous service.

Despite carpenters restricting access to our original WiFi cable, the Engineer Fazle was able to find a fix very swiftly and easily. Amazing service!

Installed by Herman and Jamie with minimum disruption . The wires and modem are barely visible.

Andrew came to my place and sorted out the new router, amazing service and communication about timing was on-point, great experience all around

Spectralight we're amazing, very quick, noise was bare minimum.
Lovely guys.
Thank you.