G. Network Reviews 

6,537
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 680 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the installation team for being exceptionally professional, courteous, and efficient while setting up the network equipment in their homes. Consumers consistently highlight the remarkably quick response times when reporting technical issues, noting that technicians arrive promptly and resolve problems smoothly. Some reviewers were not happy with the overall reliability, mentioning persistent connection failures or long delays following the initial setup process. A few other people also felt that customer support responsiveness was lacking when trying to reach out for assistance through email or phone.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their efficient, friendly, and professional service... See more

Service

Reviewers mention positive feedback about service, highlighting efficient and professional installations.... See more

Customer service

Customers consistently note positive experiences with customer service, often praising individual support... See more

User experience

People report positive experiences with user experience, highlighting very smooth installations and fast,... See more

Response time

Clients share positive opinions on response time, highlighting that the support was quick and swift in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent communication from Janet at HQ to schedule the appointment and follow-up with details. And today Andrew was at the flat, on time and straight into the installation. He did a brilliant job of... See more

Rated 5 out of 5 stars

I was very impressed with the team who turned up to my apartment block today. Ricky, Karl, Leon and Halim took on the difficult work of installing a connection from street to ground floor and then up... See more

Company replied

Rated 5 out of 5 stars

Fazle came on time and point problem straight way. He was professional and efficiently sorted my issue which caused by previous engineer. We also gave some tips for better signal speed. Thanks to him... See more

Company replied

Rated 5 out of 5 stars

Incredible install experience with G-Network. Their engineers, Laurence, Alex and Victor, were amazing. Professional, courteous and set up our connection so quickly. Customer service team was very hel... See more

Company replied


Company details

  1. Internet Service Provider
  2. Internet provider
  3. Phone and internet services

Written by the company

Upgrading London to faster, more reliable and more affordable broadband through 100% full fibre connectivity

Why choose Fibre optic Broadband with G.Network

Written by the company

Direct To Premises
We are an FTTP network which means we lay 100% fibre optic cable, end-to-end, directly to every premises through our own ducts.
Short Lead Times
If we've already dug your street then we can get you connected with ease. We’ll even work with landlords on any permissions needed.
Faster Than ‘ULTRAFAST’
Our ‘fast’ means truly ‘ultrafast’ because there is no copper anywhere in our network. From 100Mbps all the way to 10Gbps (10,000Mbps).
Future-Proof Network
Our 100% fibre network can handle any speed requirements today as well as any future speeds that new technologies will demand.
Great Value Tariffs
We have designed our tariffs to make 100% fibre connectivity accessible for everyone, with prices on a par with existing copper-fibre broadband and a lot less than fibre leased lines.
Personal Customer Service
We take pride in providing a great service. All our customers have dedicated Relationship Managers and all installations are done by our own in-house engineers.

Contact info

4.8

Excellent

TrustScore 5 out of 5

7k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(6,537)

627 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service!

G network were really prompt & responsive in getting our install scheduled. On the day itself, Luis was great - he was quick, efficient & really lovely! He checked everything was working properly for us before he left & we have had no issues since.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Alex!

I really want to share huge appreciation for Alex at G Network’s team in North London. Ours wasn’t the easiest install but he was so patient and dedicated - a true professional and really lovely person to boot. thank you Alex!

18 September 2026
Unprompted review
Rated 5 out of 5 stars

Luis from G

Luis from G. Network attended the residence to install WiFi . Carried out the task very competently , it was more complex than I had expected .pleasant and jovial person .
Wi-Fi is working well and great speed .

19 September 2026
Unprompted review
Rated 5 out of 5 stars

Had nothing but great service the whole…

Had nothing but great service the whole process. Engineer out in 2 days to install, was here for 90 mins and sorted the whole thing with little impact to me. Ollie did a cracking job and a lovely guy, would absolutely recommend!

19 September 2026
Unprompted review
Rated 1 out of 5 stars

I took a 3‑month package with 100 Mbps

I took a 3‑month package with 100 Mbps, but the service has been extremely disappointing. The network drops frequently, and even mobile connectivity is very poor. Every time there’s an issue, I have to call customer care — but no one responds. This is unacceptable, especially for working professionals who rely on stable internet. Kindly avoid this network if you value reliability and proper support. (Area - Neeladri nagar, electronic City phase 1, Bangalore 560100) Verry poor service please don't trust. This network especially Neeladri nagar office staff verry reduclus rash staff

12 September 2026
Unprompted review
G. Network logo

Reply from G. Network

We are sorry to hear about the experience you have described, however please note that we are a London based fibre provider and do not provide your service in the Bangalore.

Rated 5 out of 5 stars

Excellent service and fast speeds

Excellent communication from Janet at HQ to schedule the appointment and follow-up with details. And today Andrew was at the flat, on time and straight into the installation. He did a brilliant job of connecting from Ground to 3rd floor flat, neat and tidy cabling, checking with me throughout, and the fibre is connected and I'm already enjoying the 1Gbps downloads. Very smooth experience.

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Lawrence installed my wifi today

Lawrence installed my wifi today, very kind and respectful. Installed the WiFi with minimum damage to the building used existing holes and was very mindful of the listed building. I have pets at home and he was very mindful of them and very friendly with the animals, everything went very smoothly wifi was working instantly. Thanks so much Lawrence !

11 September 2026
Unprompted review
Rated 2 out of 5 stars

Absent customer support

When it works it works. When it doesn’t work that where you start discovering an absent customer support (never reply to emails you have to call them to get answers). We’ve had severe disruption on our broadband and have been chasing for weeks to get the final outcome resolved.

27 August 2026
Unprompted review
G. Network logo

Reply from G. Network

Thank you for taking the time to share your feedback.

We are sorry to hear about the disruption to your service. Please do contact us directly with your account details at customerservice@g.network so we can review your case as a priority.

Kind regards, G.Network Customer Service

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