Our internet went down on Friday. A message left at customer services late on Friday afternoon was returned promptly and an engineer was dispatched on Monday morning. He found and fixed the problem (n... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Been with g network for close to two years. Have had no issues Today WiFi was down, request call back , they called back within 15 mins, engineer was booked. Engineer FAZLE attended within... See more
Company replied
if I could give more than five stars for Team 3, Oliver and Mo, I would. They were exceptionally good, guiding us throughout the whole implementation, exploring different options for where to co... See more
Company replied
Fazle came on time and point problem straight way. He was professional and efficiently sorted my issue which caused by previous engineer. We also gave some tips for better signal speed. Thanks to him... See more
Company replied
Company details
Written by the company
Upgrading London to faster, more reliable and more affordable broadband through 100% full fibre connectivity
Why choose Fibre optic Broadband with G.Network
Written by the company
- Direct To Premises
- We are an FTTP network which means we lay 100% fibre optic cable, end-to-end, directly to every premises through our own ducts.
- Short Lead Times
- If we've already dug your street then we can get you connected with ease. We’ll even work with landlords on any permissions needed.
- Faster Than ‘ULTRAFAST’
- Our ‘fast’ means truly ‘ultrafast’ because there is no copper anywhere in our network. From 100Mbps all the way to 10Gbps (10,000Mbps).
- Future-Proof Network
- Our 100% fibre network can handle any speed requirements today as well as any future speeds that new technologies will demand.
- Great Value Tariffs
- We have designed our tariffs to make 100% fibre connectivity accessible for everyone, with prices on a par with existing copper-fibre broadband and a lot less than fibre leased lines.
- Personal Customer Service
- We take pride in providing a great service. All our customers have dedicated Relationship Managers and all installations are done by our own in-house engineers.
Contact info
69 Wilson St, EC2A 2BB, London, United Kingdom
- 020 3909 4555
- sales@g.network
- g.network
4.8
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jason and Mo installed fibre in our new…
Jason and Mo installed fibre in our new home seamlessly and with ease. They were extremely professional and did an absolutely fantastic job!
6 May 2026
Unprompted review
Super helpful
Super helpful at HQ ( Sabine in particular) and on the day of installation Jermaine & Leon were very professional and the internet connection is excellent ! Thank you
22 April 2026
Unprompted review
Reply from G. Network
Thank you so much for your kind feedback!
We’re really pleased to hear that you had a great experience with the team. I’ll be sure to pass your comments on to Sabine, as well as Jermaine and Leon—they’ll be delighted to hear this.
It’s great to know everything went smoothly and that you’re happy with your internet connection. If you need anything else, we’re always here to help.
Thanks again!
Ahmed
Great service from Andrew the installer…
Great service from Andrew the installer from GNetworks. Would highly recommend them to everyone.
5 May 2026
Unprompted review
Reply from G. Network
Thank you for your kind words!
We’re delighted to hear you had a great experience. I’ll be sure to pass your feedback on to Andrew—he’ll really appreciate it.
Thanks as well for the recommendation, it means a lot to us. If you ever need anything, we’re here to help!
Thanks.
Ahmed
Fazle and Marcus came to fix my fibre…
Fazle and Marcus came to fix my fibre today. They were super efficient , friendly and all was done super professionally.
5 May 2026
Unprompted review
Reply from G. Network
Thank you for your lovely feedback!
We’re so pleased to hear that Fazle and Marcus provided efficient, friendly, and professional service. I’ll make sure your comments are shared with them—they’ll really appreciate it.
If there’s anything else you need, we’re always here to help!
Ahmed
Fast and reliable internet
I just want to say thank you to GNetwork to quick fix the problem i had with my internet connection and highly appreciated the quality and efficiency of the engineer Fazle to execute the job. Thank you Fazle. 👍
30 April 2026
Unprompted review
Reply from G. Network
Thank you so much for your kind feedback!
We’re really glad to hear your connection issue was resolved quickly and that you were happy with the quality and efficiency of the service. I’ll be sure to pass your thanks on to Fazle—he’ll really appreciate it.
If you need anything else, we’re always here to help!
Ahmed
Make the switch to g.network, the customer service is lovely!
Switched to g.network when a competitor gave me the runaround and kept me hanging (I live in a deadzone). g.network scheduled engineer Cesar to come out swiftly—he was friendly, punctual and patiently waited for my arrival when I was late to the scheduled appointment. Excellent and understanding customer service, solved my problems and got a speedy fibre connection up and running with nothing needed from me. Great work coordinating by the Customer Connections team as well. 5 stars start to finish. Highly recommend!
30 April 2026
Unprompted review
Reply from G. Network
Thank you for such a detailed and thoughtful review!
We’re really pleased we could step in and get everything sorted quickly for you, especially given the challenges you’d been facing. It’s great to hear that Cesar provided friendly, patient, and professional service—I’ll be sure to pass your kind words on to him, as well as our Customer Connections team.
We truly appreciate your recommendation and are delighted you’re enjoying your new fibre connection. If you ever need anything, we’re always here to help!
Thanks,
Ahmed
Fazle supported me in resolving my…
Fazle supported me in resolving my interent issues.
2 May 2026
Unprompted review
Reply from G. Network
Thank you for your feedback!
We’re glad to hear that Fazle was able to support you and get your internet issues resolved. I’ll be sure to pass your comments on to him—he’ll really appreciate it.
If you need any further assistance, we’re always here to help!
thanks,
Ahmed
Fantastic tech support
Had some initial teething problems but they were quickly sorted out, I even had an engineer visit the same day on one occasion. Very happy with install and service. Special mention to John in tech support, fantastic care, knowledge & attention to work.
1 May 2026
Unprompted review
Reply from G. Network
Thank you for your feedback!
We appreciate your patience during the initial teething issues and are really glad to hear everything was resolved quickly. It’s great to know you’re happy with the installation and overall service.
A special thanks for mentioning John as well—I’ll be sure to pass on your kind words about his care, knowledge, and attention to detail.
If you ever need anything further, we’re always here to help!
thanks,
Ahmed
Very easy setup process
Very easy setup process. Very fast internet so far
1 May 2026
Unprompted review
Reply from G. Network
Thank you for your feedback!
We’re really glad to hear the setup process was smooth and that you’re enjoying the speed of your connection so far. If you need anything at all, we’re always here to help.
Thanks again!
Ahmed
Marie-ann super star
I recently signed up and needed an urgent installation as I work from home and had just moved to a new property. The service I received from Marie‑Ann at Lloyds was excellent. She arranged an appointment quickly, easily, and very conveniently. The whole process was super fast and stress‑free.
30 April 2026
Unprompted review
Reply from G. Network
Hey Sammy,
Thank you so much for the fantastic feedback! We are delighted to hear that Marie‑Ann was able to support you so effectively during such an important time, especially with working from home and moving into a new property. It is great to know she was able to arrange everything quickly and make the process stress‑free. We will be sure to pass on your kind words, she will be thrilled to hear them!
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Professional experienced technician mr Fazle
Been with g network for close to two years. Have had no issues
Today WiFi was down, request call back , they called back within 15 mins, engineer was booked.
Engineer FAZLE attended within 1.5 hours (was nice he called In advance to make way) and happy to wait for me to come back to the house.
Identified the issue within 5 mins and got the WiFi working again. FAzle was very professional and experienced, made a huge different.
Thank you, g network team.
30 April 2026
Unprompted review
Reply from G. Network
Hey Kamal,
Thank you so much for taking the time to share such a detailed 5★ review! We are delighted to hear you have had a great experience with G.Network over the past two years. It is especially pleasing to know our team responded quickly when your WiFi went down and that Fazle was able to attend promptly, communicate clearly, and resolve the issue so efficiently. Fazle will be thrilled to hear your kind words about his professionalism and expertise. Thanks again for your support, we are always here to help!
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Fazle made a really good job
Fazle made a really good job. Nice and professionnal
30 April 2026
Unprompted review
Reply from G. Network
Hi Gers
Thank you for your 5★ review! We are delighted to hear that Fazle did a really good job and that you found him professional and pleasant. We will be sure to pass on your kind feedback. it is very much appreciated
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Nice quick install
Nice quick install. Works great. Andrew the installer friendly and helpful. Recommended.
30 April 2026
Unprompted review
Reply from G. Network
Hello Ian,
Thank you for the 5★ review! We are glad to hear the installation was quick and that everything is working great. Andrew will be really pleased to know you found him friendly and helpful. Thanks for the recommendation, we truly appreciate it!
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Top service
This is the second visit in our building for Fazle . Previous engineer’s inefficient work made him to come . Such a pity. But this man is the top one . He resorted all with no fuss . He is a real assert for the company .
30 April 2026
Unprompted review
Reply from G. Network
Hi Ivan,
Thank you so much for the 5★ review and for sharing your experience. We are sorry for the inconvenience that required a second visit, but we are really pleased to hear that Fazle was able to resolve everything smoothly and without fuss. He truly is a great asset to the company, and we will be sure to pass on your kind words to him and the wider team.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Fazle was very prompt in fixing the…
Fazle was very prompt in fixing the WiFi issue we were faced with. He also recommended actions to ensure good connectivity.
30 April 2026
Unprompted review
Reply from G. Network
Hello PPR
Thank you for the 5★ review! We are really pleased to hear that Fazle was prompt in resolving the WiFi issue and took the time to recommend ways to improve connectivity. We will be sure to pass on your kind feedback, it is greatly appreciated!
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Living in a leasehold apartment with…
Living in a leasehold apartment with shared access made this a complicated process but the entire G.Network team made it as painless as possible. They were very customer friendly, communicated well and the installation was very efficient. Thanks to Luis Pereira
(Senior Client Partnership Manager), Anjna Mistry Mehta
(Customer Connections Adviser) and Jason (installation team). The fibre works well too!
23 April 2026
Unprompted review
Reply from G. Network
Hello Sleath David John,
Thank you for the fantastic 5★ review! We really appreciate you sharing your experience, especially given the added complexity of a leasehold apartment with shared access. It is great to hear the team made the process as smooth and efficient as possible. We will be sure to pass on your kind words to Luis, Anjna and Jason. They will be delighted to know their efforts made a difference. And we are glad to hear the fibre is working well too!
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Fable
Fable, came today. A Charming man. Super punctual. Very efficient and particularly good at communicating how best to install the equipment. I’m very happy - another nice experience with G.Network team. Order number: 70759
29 April 2026
Unprompted review
Reply from G. Network
Hi Maxine,
Thank you so much for such a lovely review! We are delighted to hear that Fazle made such a positive impression, from being punctual and efficient to clearly explaining the best way to install the equipment. It is great to know you had another positive experience with the G.Network team. We really appreciate your kind words!
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Kaval and Marcus were extremely…
Kaval and Marcus were extremely professional and efficient.
29 April 2026
Unprompted review
Reply from G. Network
Hey DB,
Thank you for your kind review! We are really pleased to hear that Kaval and Marcus were extremely professional and efficient. We will be sure to pass on your feedback. It is greatly appreciated!
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Falze was good
Falze - he was great, very quick at fixing the problem, tidied the wires well. Overall good experience.
28 April 2026
Unprompted review
Reply from G. Network
Hello Fiona,
Thank you so much for taking the time to leave this review! We are really pleased to hear you had a good experience. Falze will be delighted to know his quick work and tidy wiring made a positive difference. Thanks again for your feedback, we truly appreciate it!
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Fazle did a good job(67809)
Fazle did a good job(67809), we all connected. Thanks to him,
28 April 2026
Unprompted review
Reply from G. Network
Hi Gary,
Thank you so much for the 5★ review! We are delighted to hear that Fazle did a great job and that everything connected smoothly for you. We will be sure to pass on your kind words to him.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
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