if I could give more than five stars for Team 3, Oliver and Mo, I would. They were exceptionally good, guiding us throughout the whole implementation, exploring different options for where to co... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Been with g network for close to two years. Have had no issues Today WiFi was down, request call back , they called back within 15 mins, engineer was booked. Engineer FAZLE attended within... See more
Company replied
Really fast, polite service from the engineers Andrew and Mo. They answered every question I had and gave me honest and fair answers, they made sure I was fully connected and checked the speeds befo... See more
Company replied
Wait between signing up and our engineer Jason’s visit was only a week. Jason arrived first thing Friday morning as scheduled. No waste of our time and therefore a big positive. He was polite and prof... See more
Company replied
Company details
Written by the company
Upgrading London to faster, more reliable and more affordable broadband through 100% full fibre connectivity
Why choose Fibre optic Broadband with G.Network
Written by the company
- Direct To Premises
- We are an FTTP network which means we lay 100% fibre optic cable, end-to-end, directly to every premises through our own ducts.
- Short Lead Times
- If we've already dug your street then we can get you connected with ease. We’ll even work with landlords on any permissions needed.
- Faster Than ‘ULTRAFAST’
- Our ‘fast’ means truly ‘ultrafast’ because there is no copper anywhere in our network. From 100Mbps all the way to 10Gbps (10,000Mbps).
- Future-Proof Network
- Our 100% fibre network can handle any speed requirements today as well as any future speeds that new technologies will demand.
- Great Value Tariffs
- We have designed our tariffs to make 100% fibre connectivity accessible for everyone, with prices on a par with existing copper-fibre broadband and a lot less than fibre leased lines.
- Personal Customer Service
- We take pride in providing a great service. All our customers have dedicated Relationship Managers and all installations are done by our own in-house engineers.
Contact info
69 Wilson St, EC2A 2BB, London, United Kingdom
- 020 3909 4555
- sales@g.network
- g.network
4.8
Excellent
6k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fibre and router installation.
Andrew turned up on time, sorted out all the issues in a friendly and professional manner. The connection and router worked first time. All in all, a good experience.
(Couldn’t find the Order Number in my emails.)
11 June 2026
Unprompted review
Reply from G. Network
We're delighted to hear that Andrew arrived on time, resolved all the issues efficiently, and provided a friendly and professional service throughout the installation. It's great to know that your connection and router were up and running successfully from the start.
We'll be sure to pass your kind comments on to Andrew. Thank you for choosing G.Network, and we're pleased that your experience was such a positive one.
thanks,
Ahmed
Reply from G. Network
We're delighted to hear that your installation experience was quick, efficient, and met your expectations. We appreciate you taking the time to share your experience and thank you for choosing G.Network.
thanks,
Ahmed
Cesar provided us excellent service
Cesar provided us excellent service - he was quick, efficient and friendly.
11 June 2026
Unprompted review
Reply from G. Network
We're delighted to hear that Cesar provided excellent service and that you found him quick, efficient, and friendly throughout your experience. We take great pride in delivering outstanding customer service, and it's always wonderful to hear when our team members make a positive impression.
We'll be sure to pass your comments on to Cesar. Thank you for choosing G.Network, and we appreciate you taking the time to share your experience.
thanks,
Ahmed
German
German, the engineer, was excellent. Punctual, competent, and a tidy workman.
10 June 2026
Unprompted review
Reply from G. Network
Thank you for your wonderful feedback.
We're delighted to hear that German provided such an excellent service. Punctuality, professionalism, and attention to detail are qualities we value highly, and it's great to know that his competence and tidy workmanship made such a positive impression.
We'll be sure to pass your kind comments on to German. Thank you for taking the time to share your experience, and we appreciate your support of G.Network
thanks,
Ahmed
Both technicians were amazing for me at…
Both technicians were amazing for me at 3 Craven Hill.
8 June 2026
Unprompted review
Reply from G. Network
Thank you for your wonderful feedback!
We're delighted to hear that both technicians provided such an excellent experience during their visit to 3 Craven Hill. We'll make sure your kind comments are passed on to them and their management team.
We really appreciate you taking the time to share your experience, and we're pleased that our team was able to help.
Very satisfied with the service
Very satisfied with the service since I took out my contract in 2024.
On the one occasion I needed to contact g.network support, the phone was answered promptly by a real person & the issue immediately addressed.
Highly recommended.
9 June 2026
Unprompted review
Reply from G. Network
Thank you for your kind feedback and for choosing g.network.
We're delighted to hear that you've been satisfied with our service since joining us in 2024. It's especially pleasing to know that when you needed assistance, our support team was able to answer your call promptly and resolve the issue quickly.
We pride ourselves on providing both reliable connectivity and excellent customer service, so it's wonderful to hear that this has been your experience.
Thank you for your recommendation and for taking the time to share your feedback. We truly appreciate your support.
thanks,
Ahmed
Reply from G. Network
Thank you for your wonderful feedback!
We're delighted to hear that Ricky, Leon, and Mo provided you with excellent service. We'll be sure to pass your kind comments on to them, as recognition like this is always appreciated by our team.
Thank you for taking the time to share your experience with us. We're pleased we could help and appreciate your support.
thanks,
Ahmed
Great Speed and router quality
Very smooth installation process and good quality router. The engineer Oliver was very polite and knowledgeable, and He explained me everything clearly. High speed connection with fiber-optic cable reaching your router for the optimal connection.
8 June 2026
Unprompted review
Reply from G. Network
Thank you for taking the time to share your feedback!
We're delighted to hear that your installation process was smooth and that you're pleased with both the quality of the router and the performance of your fibre connection.
It's especially great to hear that Oliver provided such a positive experience. We'll be sure to pass on your kind words to him. His professionalism, knowledge, and clear communication are qualities we value highly, and we're pleased that he was able to explain everything clearly and make the installation process straightforward.
Thank you for choosing us, and we hope you continue to enjoy your high-speed fibre service.
thanks,
Ahmed
Fazle went above and beyond to ensure…
Fazle went above and beyond to ensure the system was set up. So grateful- thank you Fazle!
8 June 2026
Unprompted review
Reply from G. Network
Thank you for your wonderful feedback!
We're delighted to hear that Fazle went above and beyond to ensure everything was set up successfully. Providing exceptional service is something we strive for, and it's fantastic to know that Fazle made such a positive impact on your experience.
We'll be sure to pass your kind words on to him. Thank you for taking the time to share your appreciation, and we're grateful for your support.
thanks,
Ahmed
Customer service was exceptional
It was my own fault for being late on a bill and was disconnected but one phone call with Llexcy and he sorted it all out I had my bill paid and he had me reconnected in literally 3 minutes I was shocked as I’ve been with other suppliers who charge double what g network charge and I’ve never had a service this efficient or quick. That good I had to leave a review even though I never, would highly recommend!!!
7 June 2026
Unprompted review
Reply from G. Network
Thank you for taking the time to leave such a fantastic review!
We're delighted to hear that Llexcy was able to assist you quickly and efficiently, getting your service restored within minutes. We understand how important it is to get back online as soon as possible, and it's great to know that the process exceeded your expectations.
We'll be sure to pass your kind words on to Llexcy and recognise the excellent service he provided. It's especially rewarding to hear that our service and value have stood out compared to your previous providers.
Thank you for your recommendation and for going out of your way to leave a review. We truly appreciate your support and are delighted to have you as a customer.
thanks,
Ahmed
Jason and Oliver did a great job
Jason and Oliver did a great job, they were efficient and quick! Thanks you guys!
6 June 2026
Unprompted review
Reply from G. Network
Thank you for your great feedback!
We're delighted to hear that Jason and Oliver did such a great job and that you found them efficient and quick. We'll be sure to pass your kind words on to both of them, as feedback like this is always appreciated.
Thank you for taking the time to share your experience. We're pleased we could help, and we hope you continue to enjoy our service!
thanks,
Ahmed
Leon was fantastic
Leon was fantastic. Cant thank him and G-Network enough. We are in a Georgian building in C.London, and they made the entire process super easy for us. Kept up up to date and informed the entire process
4 June 2026
Unprompted review
Reply from G. Network
Thank you for your wonderful feedback!
We're delighted to hear that Leon provided such fantastic service and helped make the process smooth and straightforward for you. Working in Georgian buildings in Central London can sometimes present additional challenges, so it's great to know the installation was made easy and well managed throughout.
We'll be sure to pass your kind words on to Leon and the wider team. Keeping customers informed and supported at every stage is something we strive for, and we're pleased this was reflected in your experience.
Thank you for taking the time to share your feedback—we really appreciate it.
thanks,
Ahmed
No connection - no assistance, unforgivable
No internet for two days is terrible for any business. But for the provider not even to respond for assistance is unforgivable. Now trying to move provider, which I imagine will be another battle.
4 June 2026
Unprompted review
Reply from G. Network
HI John,
We're sorry to hear about the experience you've had and understand how disruptive being without internet for two days can be, especially for a business.
We would like the opportunity to investigate this further and see how we can help. Please email your details, including your account information and a brief summary of the issue, to customerservice@g.network, and a member of our team will look into this for you as soon as possible.
We appreciate you bringing this to our attention and look forward to assisting you.
thanks,
Ahmed
Fazle has been extremely good fixing…
Fazle has been extremely good fixing our Internet today. I will recommend him to all my friends 🧡
3 June 2026
Unprompted review
Reply from G. Network
Thank you for your kind feedback!
We're delighted to hear that Fazle was able to get your internet up and running and provided such a positive experience. We'll be sure to pass your comments on to him, as recognition like this is always appreciated.
Thank you for taking the time to share your recommendation—we're really pleased we could help.
thanks,
Ahmed
Neat and tidy
Andrew turned up early. Got things sorted quickly. Despite the fact it was a tricky job. Neat and tidy.
3 June 2026
Unprompted review
Reply from G. Network
Thank you for your great feedback!
We're delighted to hear that Andrew was able to attend early and get everything sorted quickly, even with a tricky job. It's also great to know the work was completed neatly and tidily.
We'll be sure to pass your kind words on to Andrew. Thank you for taking the time to share your experience—we really appreciate it.
thanks,
Ahmed
Cesar did a great job!
Cesar did a great job at fixing our technical issue and getting our WiFi set up for us. He was very efficient, super friendly and really helpful. Overall, a really positive experience!
2 June 2026
Unprompted review
Reply from G. Network
Thank you for your lovely feedback!
We're delighted to hear that Cesar was able to resolve your technical issue and get your WiFi set up smoothly. It's great to know he provided an efficient, friendly, and helpful service throughout.
We'll be sure to pass your kind comments on to Cesar. Thank you for taking the time to share your positive experience—we really appreciate it.
thanks,
Ahmed
Reply from G. Network
Thank you for your kind feedback!
We're delighted to hear that Ricky was super helpful, efficient, and friendly. We'll be sure to pass your comments on to him, as recognition like this is always appreciated.
Thank you for taking the time to share your experience—we really appreciate it.
thanks,
Ahmed
Reply from G. Network
Thank you for your kind feedback!
We're delighted to hear that Fazle was able to resolve your issue quickly and that you had such a positive experience. We'll be sure to pass your comments on to him, as feedback like this is always appreciated.
Thank you for taking the time to share your experience—we really appreciate it.
thanks,
Ahmed
Reported default to Jean network around…
Reported default to GNetwork around 4 o'clock on Sunday by Monday morning at 10 o'clock Fazil the engineer had already arrived. He resolved my issue which was a broken network cable that happened when my builder was doing some work. Very happy with the service Gnetwork provided so quickly and so efficiently. The work was completed by Fazil within 20 minutes.
1 June 2026
Unprompted review
Reply from G. Network
Thank you for your detailed feedback!
We're delighted to hear how quickly your issue was picked up and resolved, and that Fazil was able to attend the following morning and get everything back up and running so efficiently. It’s great to know the fault was identified and fixed promptly, especially given the disruption caused during building work.
We’ll be sure to pass your kind words on to Fazil and the wider team. Thank you for taking the time to share your experience—we really appreciate it.
thanks,
Ahmed
Brilliant Leon made sure it worked well
Brilliant Leon made sure it worked well
29 May 2026
Unprompted review
Reply from G. Network
Thank you for your kind feedback!
We're delighted to hear that Leon ensured everything was working well for you. We'll be sure to pass your comments on to him, as recognition like this is always appreciated.
Thank you for taking the time to share your experience—we really appreciate it.
thanks,
Ahmed
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.