if I could give more than five stars for Team 3, Oliver and Mo, I would. They were exceptionally good, guiding us throughout the whole implementation, exploring different options for where to co... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Been with g network for close to two years. Have had no issues Today WiFi was down, request call back , they called back within 15 mins, engineer was booked. Engineer FAZLE attended within... See more
Company replied
Really fast, polite service from the engineers Andrew and Mo. They answered every question I had and gave me honest and fair answers, they made sure I was fully connected and checked the speeds befo... See more
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Wait between signing up and our engineer Jason’s visit was only a week. Jason arrived first thing Friday morning as scheduled. No waste of our time and therefore a big positive. He was polite and prof... See more
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Company details
Written by the company
Upgrading London to faster, more reliable and more affordable broadband through 100% full fibre connectivity
Why choose Fibre optic Broadband with G.Network
Written by the company
- Direct To Premises
- We are an FTTP network which means we lay 100% fibre optic cable, end-to-end, directly to every premises through our own ducts.
- Short Lead Times
- If we've already dug your street then we can get you connected with ease. We’ll even work with landlords on any permissions needed.
- Faster Than ‘ULTRAFAST’
- Our ‘fast’ means truly ‘ultrafast’ because there is no copper anywhere in our network. From 100Mbps all the way to 10Gbps (10,000Mbps).
- Future-Proof Network
- Our 100% fibre network can handle any speed requirements today as well as any future speeds that new technologies will demand.
- Great Value Tariffs
- We have designed our tariffs to make 100% fibre connectivity accessible for everyone, with prices on a par with existing copper-fibre broadband and a lot less than fibre leased lines.
- Personal Customer Service
- We take pride in providing a great service. All our customers have dedicated Relationship Managers and all installations are done by our own in-house engineers.
Contact info
69 Wilson St, EC2A 2BB, London, United Kingdom
- 020 3909 4555
- sales@g.network
- g.network
4.8
Excellent
6k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jermaine is a superstar
Jermaine did an absolute brilliant work, very attentive to the details!🥹
21 April 2026
Unprompted review
Reply from G. Network
Hello Elena,
Thank you so much for this amazing feedback!
We are thrilled to hear about your experience. Jermaine truly is a superstar, and it is fantastic to know his attention to detail and dedication made such a positive impression. We will be sure to pass on your kind words, thanks again for taking the time to share and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Fazle found twh problems very quick and…
Fazle found twh problems very quick and he fixed the issue - 10/10. Very happy '
20 April 2026
Unprompted review
Reply from G. Network
HI,
Thank you for the fantastic feedback! We're delighted to hear that Fazle quickly identified and fixed the issue for you. He’ll be very pleased to know you were so happy with the service. We really appreciate the 10/10!
thanks,
Ahmed
Fazle was a very good engineer and…
Fazle was a very good engineer and installed my new router, fixed a problem with the cable and checked everything was working and I was happy before he left.
Thanks to Tony & John too.
Highly recommended.
18 April 2026
Unprompted review
Reply from G. Network
Hi Sean,
Thank you so much for taking the time to leave us a 5‑star review!
We are delighted to hear that Fazle provided such great service, installing your new router, resolving the cable issue, and making sure everything was working perfectly before he left.
We will also be sure to pass on your thanks to Tony and John. Your kind recommendation really means a lot to the whole team!
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Jason and Andrew did an amazing job
Jason and Andrew did an amazing job. My house internet is 10++
14 April 2026
Unprompted review
Reply from G. Network
Hello Mr. Adu,
Thank you so much for your brilliant feedback! We are really glad to hear that Jason and Andrew did an amazing job and that you are loving the speed and performance of your home internet. 10++ is exactly what we like to hear!
We will be sure to pass your kind words on to them both.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Oliver from Team 3
Oliver from Team 3 & Andrew were excellent in troubleshooting issues to get fiber WiFi setup quickly and exceed expectations!
17 April 2026
Unprompted review
Reply from G. Network
Hello Brian,
Thank you for your brilliant feedback. We are really pleased to hear that Oliver from Team 3 and Andrew were able to troubleshoot the issues quickly and get your fibre WiFi set up smoothly.
Exceeding expectations is exactly what we aim for, so it is great to know their work made such a positive impact. We will be sure to pass on your kind words to them both.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
great speed
great speed, reliable connection. technician came super quick to fix our issue.
17 April 2026
Unprompted review
Reply from G. Network
Hi Victor,
Thank you for your great feedback. We are delighted to hear you are enjoying the speed and reliability of your connection, and that our technician was able to attend quickly and get the issue resolved for you.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Great installation
Jason was an excellent installer! Very friendly lad.
16 April 2026
Unprompted review
Reply from G. Network
Hi Latham,
Thank you for your great feedback! We are really pleased to hear you had a smooth installation and that Jason made such a positive impression with his friendly and professional approach.
We will be sure to pass your kind words on to him.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
if I could give more than five stars…
if I could give more than five stars for Team 3, Oliver and Mo, I would.
They were exceptionally good, guiding us throughout the whole implementation, exploring different options for where to connect to the building and making sure that the network has been implemented perfectly. The whole job took just a few hours and they were informing us throughout the whole process and making sure that everything is working as expected. Like I said if I could give more than five stars I would. If you are thinking of choosing G.Network, do not hesitate.
Thank you, Team 3.
16 April 2026
Unprompted review
Reply from G. Network
Hey Emre,
Thank you so much for such an incredible review. We are absolutely delighted to hear about your experience with Team 3, and in particular Oliver and Mo.
It is great to know they guided you through the entire implementation, explored the best possible options for your building, and ensured everything was set up perfectly. Keeping you informed throughout and completing the work efficiently are things we really pride ourselves on, so your feedback means a lot.
We will be sure to pass on your very kind words to Oliver, Mo, and the wider team. Thank you also for your recommendation, it truly means a great deal to us.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Fazle was great
Fazle came on time , very helpful and managed to sort out my problem. I’m very happy what he has done 👍
16 April 2026
Unprompted review
Reply from G. Network
Hello Chieko,
Thank you for your lovely feedback. We are really pleased to hear that Fazle arrived on time, was helpful, and was able to get everything sorted for you.
We will be sure to share your kind words with him, it is great to know you are happy with the work carried out 👍
Thanks again for choosing us.
Regards,
GNetwork Customer Service Team
Reply from G. Network
Hi there,
Thank you for the great 5‑star review! We are so pleased to hear Fazle was able to get straight to the point and fix the problem quickly. We will be sure to share your feedback with him.
Thanks again for taking the time to let us know, we’re glad everything’s back up and running! 😊
Thanks for choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Fazle was amazing I really appreciate…
Fazle was amazing I really appreciate it he did a good job was kind and it didn’t take him long to sort out at all 👍🏼
14 April 2026
Unprompted review
Reply from G. Network
Hello there,
Thank you so much for your wonderful 5‑star review! We are delighted to hear that Fazle did such a great job and made the experience quick, smooth, and pleasant for you. His kindness and dedication really mean a lot to us, and we will be sure to pass on your lovely feedback.
Thanks again for taking the time to share your experience, enjoy your connection! 👍🏼😊
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Fazle was a great help
Fazle was a great help, professional and efficient! We had no internet when we came back from the Easter break, our Nest said it hadn't been on for 5 days to the point of our return and for a further 3 days after, I wonder if G-network will compensate me for this.
14 April 2026
Unprompted review
Reply from G. Network
Hey Rex,
Thank you so much for your 5‑star review! We are really pleased to hear that Fazle was able to help, he will be delighted to know his professionalism and efficiency made a positive difference to you.
We are sorry to hear about the disruption you experienced after returning from the Easter break; we know how frustrating it is to be without internet when you need it. If you would like us to look into this further, our customer support team will be more than happy to review the situation and discuss this with you directly.
Thanks again for sharing your feedback, and please do not hesitate to get in touch and we can assist further. We are always here to help. 😊
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Leon Blackwood
Got Leon Blackwood installed wifi just now. Working great! Very friendly and helpful - got us to define where the installation should be. 5 stars!
13 April 2026
Unprompted review
Reply from G. Network
Hello Jorge,
Thank you so much for taking the time to leave us a 5‑star review! We are delighted to hear your WiFi is working great and that Leon provided such a friendly and helpful installation experience. It is fantastic to know he worked with you to make sure the setup was exactly where you needed it.
We will be sure to pass on your kind words to Leon. Thanks again for choosing us, and enjoy your new connection! 😊
Regards,
GNetwork Customer Service Team
Excellent install service
Excellent install service - we’re based in an apartment with difficult access. Andrew & Fabio from the installation team were fantastic, minimally invasive install and very tidy. Great speeds and no ridiculous wait time for install appointments. Would recommend!
13 April 2026
Unprompted review
Reply from G. Network
Hi TPC,
Thank you for such a fantastic review and recommendation. We are really pleased to hear that Andrew and Fabio delivered a great installation experience despite the challenging access in your apartment. It is great to know their minimally invasive approach, tidiness, and professionalism made a difference, and that you are already enjoying the speeds with no long wait for your appointment. Your feedback will be shared with the team, they will be delighted. Thanks again for choosing us!
Regards,
GNetwork Customer Service Team
Fazle and Halim did a great job and…
Fazle and Halim did a great job and were very kind. Very fast service. Would recommend.
13 April 2026
Unprompted review
Reply from G. Network
Hi Thomas,
Thank you for your wonderful feedback and recommendation. We are really pleased to hear that Fazle and Halim delivered such a fast and friendly service. Their kindness and dedication to getting things done right are exactly what we aim for, and we will be sure to pass on your kind words to them. Thanks again for choosing us, we truly appreciate your support!
GNetwork Customer Service Team
Oliver & Mohamed were polite…
Oliver & Mohamed were polite professional and super patient while they solved a complicated install in a quirky building. Super grateful for their positive attitude!
Thank you!!
13 April 2026
Unprompted review
Reply from G. Network
Hello Diane Ryan,
Thank you so much for taking the time to share such a fantastic review. We are delighted to hear that Oliver and Mohamed were able to support you through a complex installation and that their professionalism, patience, and positive attitude stood out, especially in a building with its own quirks! Your kind words will absolutely be shared with them, and feedback like yours really means a lot to our team. We are very grateful for your support and hope you enjoy the service.
If you need any further assistance, please do not hesitate to get in touch.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Technician Fazle came and sorted our…
Technician Fazle came and sorted our connection finally. Really helpful! Thanks
11 April 2026
Unprompted review
Reply from G. Network
Hi Ebtesam,
Thank you very much for your 5-star review!
We are so pleased to hear that Fazle was able to get your connection sorted and that you found him helpful. We will be sure to pass on your kind feedback to him.
If you need any further assistance, please do not hesitate to get in touch.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Reply from G. Network
Hello GDP1,
Thank you very much for your 5-star review!
We are delighted to hear that Fazle provided such a brilliant service. We will be sure to pass on your kind feedback to him, he will really appreciate it.
If you need any further assistance, please do not hesitate to get in touch.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Fazle is a model engineer.
Fazle is a model engineer. He ascertained the problem immediately. He rectified it and put extra security around the box to prevent a similar issue in future. Excellent work
11 April 2026
Unprompted review
Reply from G. Network
Hi there,
Thank you very much for your 5-star review!
We are delighted to hear that Fazle delivered such an excellent service. It is great to know he was able to quickly identify the issue, resolve it efficiently, and take extra steps to secure the box and help prevent future problems.
We will be sure to share your kind feedback with him, he will be very pleased to hear it.
If you need any further assistance, please do not hesitate to get in touch.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Fazle was brilliant
Fazle was brilliant. Quick. Efficient. And came ahead of time and sorted everything. A pleasure to deal with too.
11 April 2026
Unprompted review
Reply from G. Network
Hi Bob,
Thank you very much for your 5-star review!
We are delighted to hear that Fazle provided such a brilliant experience. It’s great to know he was able to arrive ahead of time, work efficiently, and make the whole process smooth and pleasant for you.
We will be sure to pass along your kind words, he will really appreciate it.
If you need any further assistance, please do not hesitate to get in touch.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
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