Gadget GoGo Reviews 

1,276
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 165 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the online platform very efficient and quite easy to use when selling their unwanted electronic devices. Many people truly appreciate the fast payment and clear communication provided by the helpful team throughout the transaction. Some reviewers were not happy with the final monetary offers received after the company completed item inspections. A few other people also felt that the initial online quotes were reduced unexpectedly due to minor cosmetic wear. Additionally, customers noted that payments sometimes took much longer than expected to arrive in their bank accounts.

What people talk about most

Price

Customers had ambiguous experiences with price. While many reviewers praised the competitive initial quotes... See more

Product

Clients share ambiguous opinions on product, with some expressing frustration over unexpected quote... See more

Payment

Reviewers highlight ambiguous aspects of payment, reflecting a wide range of differing experiences. Many... See more

Service

People report positive experiences with service, highlighting a quick, easy, and efficient trade-in process.... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences regarding item evaluations. On one... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good. Fairly easy website to use. The price generated after inspection was lower than that proposed. The ability to describe your product to the company is difficult with their own categorisat... See more

Rated 4 out of 5 stars

Super quick and efficient, easy steps to follow. Great communication throughout. Only marked it down by 1 star as final price offered is far from what is advertised. For a console that is 12+ years ol... See more

Rated 4 out of 5 stars

Gadget Gogo gave me the highest quote of any comparison website, which is why I chose them. Unfortunately when they received the device, they sent me a revised quote which was half the initial valu... See more

Rated 4 out of 5 stars

Very organised & efficient, fast payment & easy to do a transaction with, as advertised. My only negative comment is that on your website you estimate a price per model which is a bit misleading as y... See more


Company details

  1. #26 of 28 best companies in Recycling centre
  2. #68 of 74 best companies in Mobile Phone Shop
  3. #17 of 18 best companies in Mobile phone repair shop

Written by the company

Gadget GoGo is the easy way to sell your unwanted gadgets online, we buy the largest range of gadgets on the internet, and offer 48h payments from receiving your gadgets.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 35% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(1,276)

160 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Price quoted was reasonable, I was notified when my item was received, and after checks, money paid into my account immediately. Can’t fault

6 March 2026
Rated 2 out of 5 stars

This company is a total con

This company is a total con, they only pay out a fraction of the price they offer online, despite my gadget meeting all the criteria that they advertised on their website for the conditions that I declared. When I refused the offer and asked for my gadget to be returned they went silent. Avoid using.

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible company

Absolutely terrible company. Offered me way below the original offer for my PS5. Payment took 2 weeks! They are impossible to get hold of, don’t answer emails or the phone. Will not use again! AVOID!

4 February 2026
Unprompted review
Rated 1 out of 5 stars

Terrible company

Terrible company ! Avoid ! Make you wait a long time with no customers support then try to give you a very low price feeding off the vulnerable who will take that low offer stay clear !

3 February 2026
Unprompted review
Gadget GoGo logo

Reply from Gadget GoGo

Hi William,

Thank you for your feedback, and we’re sorry to hear that you were disappointed.

The device you sent in was originally listed as being in Good condition, but on inspection, our technicians found several cosmetic flaws that didn’t meet the criteria for that grade. In line with our Price Promise, we provided a revised offer based on the actual condition and age of the device. You chose to decline this offer, and as promised, we returned your device to you free of charge at no cost.

We want to be very clear, we absolutely do not “feed off the vulnerable.” Our service is built on transparency and fairness, and customers are never under any obligation to accept a revised offer. If a device doesn’t match the described condition, we always provide a detailed explanation and give the option to have it returned completely free of charge.

We understand it can be frustrating when expectations don’t match reality, but we do our best to make the process as fair and straightforward as possible for everyone.

Kind regards,
The Gadget GoGo Team

Rated 2 out of 5 stars

Not worth the hassle

Giving laptop for parts worth 150 for £17, just for the sake of not creating more electric garbage yet still multiple back and forth and finally got £5 😂 not even worth the hassle. Go somewhere else

31 January 2026
Unprompted review
Gadget GoGo logo

Reply from Gadget GoGo

Hi Damian,

Thank you for taking the time to leave a review.

For clarity, the device you sold to us was listed as Not Working. Upon inspection, we found that it was still linked to an iCloud account. As per our terms, all devices must be removed from iCloud before we can proceed, even if they are faulty. This is because an iCloud-locked device cannot be resold or repurposed, making it uneconomical to repair.

We reached out to you requesting the iCloud lock be removed, and although you advised that it had been done, the device remained locked upon rechecking. You later confirmed that it was not possible to remove the iCloud account, and we therefore provided a revised quote based on its locked status, which you accepted.

We understand you may have expected a higher value for your device. However, a 2018 MacBook that does not power on and is iCloud-locked has minimal market value, which was reflected in our offer.

We always aim to be as transparent and fair as possible, and we’re sorry to hear you were disappointed on this occasion.

Kind regards,
The Gadget GoGo Team

Rated 5 out of 5 stars

Easy to use service

I was a little sceptical at first, I've never used a service like this before but it was actually very straight forward. Easy to post, reasonable offers based on the condition of the devices and fairly quick payment. Very happy with the service and would use again.

22 January 2026
Unprompted review
Rated 3 out of 5 stars

Very easy to get a quote and send but…..

Very easy to get a quote and send. Communication post dispatch also good. But quote reduced by 90% because the devices battery drained quicker than expected and may need replacing. No sh!t Sherlock, it’s second hand, of course it’s battery isn’t like new, not sure the reduction wax appropriate just for a new battery but they’ve got you because you don’t want the hassle of getting it back and reselling.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

I bought my laptop at a slightly lower…

I bought my laptop at a slightly lower price than expected, but the phone was exactly as agreed upon and the payment was made promptly. Overall, I’m satisfied with the service. The team is dedicated, strong, and very responsive, always following up. I would recommend this service!

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, very easy to use. My quote for my Apple Ipad was spot on and the money was in my bank really quickly. Very pleased with the service. Would definitely recommend.

13 January 2026
Unprompted review

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