Galapagos Travel Center Reviews 

207
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Everything was handled so smoothly - we felt well taken care of throughout our trip. The communication was also very good, especially the booklet of info that was sent right before we left. I was ab... See more

Rated 5 out of 5 stars

Katie’s selection of places to stay and things to do in and about Quito was excellent, accommodations were great, and sequencing was perfect. Our guide Fabrizio was amazing, and the fact that he was w... See more

Rated 5 out of 5 stars

Our trip planned by the Galapagos travel center was one of the best trips we have ever taken! Every detail went perfectly and all of the guides and drivers did an excellent job. Hats off to our travel... See more

Company replied

Rated 5 out of 5 stars

Galapagos Travel Centre were excellent. Everything was clearly communicated and all my questions were answered quickly. Diana was knowledgeable and efficient. The person who met us at the airport... See more

Company replied

Company details

  1. Travel agent

Written by the company

At Galapagos Travel Center we guarantee our travelers expert customer service and perfectly personalized travel experiences to the Galapagos Islands and Ecuador. Traveling with us means having a relaxed and hassle-free experience, knowing that you will have a 24/7 backup service from our travel experts, always eager to help and assist you throughout the duration of the services acquired with us.


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4.8

Excellent

TrustScore 5 out of 5

207 reviews

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4.8

All reviews

(207)

103 reviews in the last 12 months

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Rated 5 out of 5 stars

A great help in making our trip wonderful

Working with Diana, we chose the Infinity and are glad we did. Having two guides for the 18 passengers (capacity 20) was a luxury that really paid off. Diana was always available and responsive

18 February 2025
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Reply from Galapagos Travel Center

Hi Robin!

We are glad to know that Diana's help made you have an amazing experience! We are proud to have a team with a lot of knowledge to offer you the best options and improve your experiences.

Thank you for trusting our work.

Warm regards,
Galapagos Travel Center Team

Rated 5 out of 5 stars

Assisting booking our Galapagos travel experience

We were interested in traveling in the Galapagos but unsure about which tours would best fit our needs. Sebastian was extremely helpful, inquired about our travel desires and gave us some recommendations. When we decided on a tour he was very accommodating and assisted us with the booking process and very available answering questions about our upcoming tour.

11 March 2025
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Reply from Galapagos Travel Center

Hi David!

Thank you very much for sharing your experience with us. We love being part of our guests' great adventures. Sebastián is an excellent agent who always offers the best options so that you have a complete experience, taking care of every detail of your adventure. Thank you for entrusting your trip to our expertise and for trusting in our hard work.

Best wishes,
Galapagos Travel Center Team

Rated 5 out of 5 stars

Excellent service Galapagos Travel…

We highly recommend Galapagos Travel Centre .
From our first enquiry we had fantastic service.
Gabriel, our main contact, gave us great advice, answered all our questions efficiently and promptly.
Our guide in Quito, Rocco, was exceptional and really appreciated his knowledge, making sure we had as good an experience as we could. Our only regret is that we didn’t have more time in Quito.
Our Galapagos adventure on the Natural Paradise was also excellent and can highly recommend this boat.

25 February 2025
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Reply from Galapagos Travel Center

Hi Glenda!

Thank you for share your feedback with us. It makes us very happy to know that you had an incredible experience! Gabriela is awesome in organizing everything for you and making sure you had a hassle-free and fun trip. We appreciate your confidence in booking with us at GalapagosIslands.com.

It was a pleasure to be part of your adventure!

Best wishes,
Galapagos Travel Center Team

Rated 5 out of 5 stars

Provided Numerous Options

Was responsive in offering various combinations of options regarding yachts and jungle lodges.

11 March 2025
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Reply from Galapagos Travel Center

Thanks for your comment! We aim to offer the best service and experience for our customers.

Warm regards,
Galapagos Travel Center Team

Rated 5 out of 5 stars

Fantastic experience in a special place

Fantastic experience!! The boat we were on “Infinity” was faultless..,from expedition guides, all on-board staff to the rooms, activities and food!
However, I would like to comment that we were disappointed with the airport transfers- both from Quito and Guayaquil airports. The first time we had to wait for 30 mins and the 2nd, the driver didn’t turn up at all (ended taking an uber to the hotel). In my opinion, that part of the service reflects on the quality of the company. After long travels and language barrier, timely and efficiency of airport transfers are not to be underestimated.
I have decided to give 5* anyway because we had such a fabulous time and the positives greatly outweighed the negatives.

10 February 2025
Rated 5 out of 5 stars

Wendy Australia

We dealt with Gabriela the whole way through the information and booking process
She was very efficient and answered all our queries quickly I cannot recommend her and the Company highly enough
We had a fantastic time from our Airport meeting, transportation to and from Ocean Spray and everything in between
Thank-you Gabriela! We have some wonderful family memories to share

11 March 2025
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Reply from Galapagos Travel Center

Hi Wendy!

We are grateful for your kind words, for choosing us to make this dream trip happen and for highlighting Gabriela's effort. She is an outstanding travel agent who always goes above and beyond to make our guests happy. Thanks for trusting our work.

Best wishes,
Galapagos Travel Center Team

Rated 5 out of 5 stars

The location is great

The location is great. Booking process was normal.

11 March 2025
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Reply from Galapagos Travel Center

Hi Neville,

We are so happy that everything was great! It was a real pleasure to accompany you on this adventure.

Best wishes,
Galapagos Travel Center Team

Rated 5 out of 5 stars

Lorena was a super star

Lorena was a super star. Super communicative and went more than the extra mile to be helpful. An amazing experience from start to finish!

1 March 2025
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Reply from Galapagos Travel Center

Hi Heidi!

We are pleased to know that all Lorena's help made your trip truly extraordinary. She will be delighted to know that her assistance played an important part in making your trip so special.

Thank you for trusting our work.

Best wishes,
Galapagos Travel Center

Rated 5 out of 5 stars

Excellent organisation & a great tour…

Excellent organisation & a great tour put together by Fatia.

4 February 2025
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Reply from Galapagos Travel Center

Hi Peter,

Thank you for your review. For Fátima and for all of us at GalapagosIslands.com it is a pleasure to know that you had a successful trip.

Warm regards,
Galapagos Travel Center Team

Rated 5 out of 5 stars

The professional approach of this company

The exceptional attention to detail and organisation and support shown by thtis company made my holiday an experience to remember.

15 January 2025
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Reply from Galapagos Travel Center

Hi Elizabeth!

Thank you for your feedback. Our main objective is exactly what you say, taking care of everything so that you have an incredible and lifetime experience in the magical Galapagos Islands.

Thank you for trusting our work!
Warm regards,
Galapagos Travel Center Team

Rated 5 out of 5 stars

Our trip to the Galapagos

Our trip to the Galapagos: Gabriela worked hard to give us a fully prepared trip and made great reccomendations. From arrival at the airport, being met and driven with a very friendly driver to the hotel, and then back again with an even friendlier driver to the airport for the flight to the Galapagos, everything was made as easy as possible. And the Eco Galaxy ship and crew were fabulous! A wonderful trip and made easy through the great planning by Gabriela.

6 January 2025
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Reply from Galapagos Travel Center

Hi Robert!

Thank you for sharing your experience with us! We are proud of our professional and friendly team who always go the extra mile to make your trip unforgettable. Gabriela's expert knowledge of Galapagos helps ensure you collect beautiful memories. We appreciate your feedback and support.

Best wishes,
Galapagos Travel Center Team

Rated 5 out of 5 stars

Great planning and communication

Galapagos Travel did an extremely good job of helping us plan a bucket list adventure. They were great communicators with quick responses and made sure we had everything completed and ready for our trip. Our thorough itinerary had us set for what was to occur that day. Other travelers on our ship were envious of all the detail provided to us.

27 February 2025
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Reply from Galapagos Travel Center

Hi Chip!

Thank you for your feedback. We know how important it is to trust a company when you are planning a trip of a lifetime like this, and we are so honored that you chose us.

Thanks for trusting our work.

Warm regards,
Galapagos Travel Center Team

Rated 5 out of 5 stars

Well organized tour

Well organized tour. All information and bookings are accurate as described.

27 February 2025
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Reply from Galapagos Travel Center

We are so happy that everything was great! It was a real pleasure to accompany you on this unforgettable adventure.

Best wishes,
Galapagos Travel Center Team

Rated 4 out of 5 stars

On overall positive experience

Generally speaking, we had a positive experience with Galapagos Travel Center and our agent Sebastian. The cruise operator, Galagents, their staff and vessel, Galaxy Sirius, were excellent. My slight disappointment was when we tried to upgrade our flights, communication seemed to break down with Galapagos Travel Center, and we were unable to get the flight upgrades we had hoped for. The cruise operator successfully managed to upgrade our return flights and sadly I heard nothing via Galapagos Travel Center regarding the upgrades.

27 February 2025
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Reply from Galapagos Travel Center

Dear Michael,

Thank you for your feedback. We're happy to know that you had a good experience in Galapagos and that Sebastián and our team helped make your trip special.

Regarding flight upgrades, we always recommend arranging them in advance. Airlines tend to increase prices on the day of departure, and availability can be limited, leaving passengers with little flexibility.

It was a joy to help make this trip a reality, and we’re sure it will leave you with incredible memories.

Warm regards,
Galapagos Travel Center Team

Rated 5 out of 5 stars

An amazing trip

Our itinerary of 6 nights and 7 days in the Galápagos Islands worked like clockwork. The hotels were excellent, the drivers and guides showed up when the schedule said they would. The excursions were interesting, educational, and did an excellent job of giving us an extensive view of the Galápagos Islands. We could not have been any happier with the trip and the service of Galapagos Travel.

3 February 2025
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Reply from Galapagos Travel Center

Hi Mike!

We are so happy that everything was great! It was a great pleasure to accompany you on this unforgettable adventure.

Best wishes,
Galapagos Travel Center Team

Rated 5 out of 5 stars

Highly recommend!

We traveled on Nemo III on an 8 day cruise in the Galapagos and had an unbelievable experience. Our guide, Jairo, was so knowledgeable, engaging and fun! The accommodations, food, and the boat in general were all 5 stars. Highly recommend!

9 February 2025
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Reply from Galapagos Travel Center

Hi Hannah!

Thank you for your words and recommendation. We are glad to hear that you had an amazing experience with a great team.

Best wishes,
Galapagos Travel Center Team

Rated 5 out of 5 stars

Excellent guides and well coordinated…

Excellent guides and well coordinated transfers.

27 February 2025
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Reply from Galapagos Travel Center

Thank you for your comment. All of us at GalapagosIslands.com are glad to have accompanied you on your adventure.

Warm regards,
Galapagos Travel Center Team

Rated 5 out of 5 stars

Perfection

The catamaran tour on Cormorant II was the highlight, of course. A fantastic boat with superb lodging, food, and amenities through spectacular attractions. Nature guide Malena was a walking encyclopedia; and chef Javier was a human cookbook. Bravo to all of the 14 crew members. Before that, however, GTC provided everything it promised, with smooth airport pickups, excellent guided tours (kudos to Franklin!) in the Quito area, and seamless airline connections within Ecuador. Pricey, but worth every penny. Thanks Lorena and GTC.

5 February 2025
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Reply from Galapagos Travel Center

Hi Peter!

Thank you for your kind words. We're so happy to have helped make your experience truly special. Lorena and the entire GTC team loved planning this trip for you. It was an absolute pleasure!

Best wishes,
Galapagos Travel Center Team

Rated 5 out of 5 stars

Excellent Agency

Reasonable price, excellent communication. attention to all the details

27 February 2025
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Reply from Galapagos Travel Center

Thank you for your comment. All of us at GalapagosIslands.com are glad to have accompanied you on your adventure.

Warm regards,
Galapagos Travel Center Team

Rated 4 out of 5 stars

Most of the travel arrangements worked…

Most of the travel arrangements worked out well with one exception. On the way back Quito after visiting the Galapagos, there was no one to pick us up at the airport in Quito. We made a number of calls and finally got through to someone who sent someone to get us and bring us to the hotel.

27 February 2025
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Reply from Galapagos Travel Center

Dear Linda,

We appreciate your comment as this allows us to know the details of your trip.
Indeed, this happened as there was a change in the flight schedule to an earlier one. It is very unusual for this to happen but we appreciate your feedback as it helps us to improve every day.

We are sure that the rest of your trip was exceptional.

Best wishes,
Galapagos Travel Center Team

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