It was great experience dealing with Jaini Modi , expert at Gala Travel, - Proper guidance in selecting flights - timely follow up on changes in flight - keeping informed with updates and change... See more
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Review summary
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Reviews shaping this summary
Personalized service! The agent is totally dedicated to make it appear that you are the sole client despite managing several other travelers simultaneously I'm sure. Had plenty of questions about our... See more
We are so excited to go on our ManjiFamJam holiday in May 2026! We look forward to celebrating our Dad's 80th birthday and our Parents 50th wedding anniversary! I had the best booking experience wit... See more
I’ve been booking our family travel with Zakia for a while now, and she never disappoints. Her service is consistently outstanding—professional, thoughtful, and incredibly efficient. She handles every... See more
Company details
Written by the company
At Gala Travels, we believe travel should be as stress-free and exciting as the destination itself. We’re your local experts for crafting unforgettable getaways, whether you're searching for the perfect all-inclusive package, a last-minute flight deal, or a customized itinerary tailored just for you. We know that planning a trip can raise many questions. How do I find the best value for my vacation? Is this resort truly family-friendly? What are the current travel requirements? Our dedicated team is here to provide clear, honest answers and handle all the details so you can focus on the fun part: the anticipation. What our community of travellers loves about working with us: Effortless Planning: We take the overwhelm out of booking. Just tell us your dream, and we’ll handle the complex logistics, from flights and hotels to transfers and excursions. Expert, Human Advice: Beyond what any algorithm can show you, we offer personalized recommendations. We’ve often visited the destinations we sell and provide genuine insights you won't find on a generic booking site. True Support: Your trip doesn’t end when you book. Our support continues while you travel. Have a question or an issue abroad? We're just a phone call away, ready to help. Exclusive Deals & Perks: Through our strong industry relationships, we often have access to special promotions, room upgrades, and added amenities that aren’t available to the public. We don’t just sell trips; we build relationships and create memories. Let Gala Travels be your guide to a seamless and extraordinary travel experience.
Contact info
7780 Woodbine Avenue , L3R 2N7, Markham, Canada
- 866.458.4252
- info@galatravels.com
- galatravels.com
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Hostel owners are friendly and try to…
Hostel owners are friendly and try to accomodate you. Good price for decent rooms.
Just stay away from their travel agency. Staff is rude. They sell third party tours and get mad at you when you tell them about the tour's incident and scams.
19 May 2026
Unprompted review
Reply from Gala Travels
Thank you for taking the time to leave a review. We want to address some important points raised here.
Gala Travels does not operate hostel accommodations or offer tours connected to any hostel bookings — it's possible this review may be intended for a different business. We've also been unable to locate any reservation under your name in our system.
We take all feedback seriously and would genuinely like to understand your experience better. If you believe you did interact with our team, we'd welcome the opportunity to look into this further. Please don't hesitate to reach out to us directly at info@galatravels.com with any additional details.
We hope to hear from you and resolve any confusion.
Fatema Zehra was amazing
Fatema Zehra was amazing and so pleasant to work with. She made the entire booking process incredibly easy and stress-free. She went above and beyond for my group. She is very knowledgeable, professional, and took the time to answer all of my questions. Highly recommend working with her!
21 May 2026
Unprompted review
Best services and prompt response by…
Best services and prompt response by Pam makes deal very easy & fast in a reasonable price.
8 April 2026
Excellent Service and Great Deals⸻
⸻
I had a great experience working with this Gala travel for my flight booking. They were patient, attentive, and took the time to understand my travel needs. Not only did they find me a good deal, but they also suggested better flight timings that I hadn’t considered. The entire process was efficient, and I felt confident that everything was handled properly. I would definitely use their services again.
8 April 2026
Excellent service
I have obtained the services of Gala Travels a couple of time. I haven't visited their office neither do I know any person working there. It is just a telephone call and things get done to my satisfaction. They offer very competitive prices and show the options available. I am happy with their services.
2 February 2026
Excellent Customer Service
The travel representative who executed this transaction to its conclusion was prompt in her response and dealt with updates to the travel itenary as it occurred.
Hopefully, I can continue to expect assistance from her as the situation may demand
8 April 2026
Noreen is an excellent agent
Noreen is an excellent agent. She is calm, listens to our needs, communicates with us and gives us options and ensures we are ok with our itinerary before confirming the flight. Also she is vigilant in ensuring that any changes by the airline are ok and takes the proactive approach to find better options
8 April 2026
Great service
Great service. Ease of booking process.
Salahuddin has always provided excellent service to us.
8 April 2026
The communication between Gala Travels…
The communication between Gala Travels and the customer was excellent, very informative, the information provided to us was clear and easy to understand.
Thank you.
8 April 2026
Above and Beyond in a Challenging Travel Situation
Fatema was incredibly helpful and agile throughout the process. Due to the uncertainty around flights in the Middle East, plans were constantly shifting, but she handled everything calmly and efficiently. She was quick to respond, flexible with changes, and made what could have been a stressful situation feel much more manageable. Really appreciate the support and professionalism
8 April 2026
Salahuddin Mohammed for the exceptional…
Salahuddin Mohammed for the exceptional support and care he provided to me recently.
I had planned travel to India, but due to the sudden outbreak of conflict in the region, I found myself in an extremely stressful and emotional situation.
Throughout this difficult period, Salahuddin demonstrated professionalism, empathy, and remarkable patience. He not only handled the logistical challenges with efficiency and expertise but also took the time to reassure me when I was overwhelmed by the circumstances. His calm demeanor, clear communication, and genuine concern made a profound difference during a moment of real uncertainty for me. He kept me in the loop with cancellation of my current trip and assured me I will be receiving a confirmation on cancellation and refund through Etihad.
It is rare to encounter someone who blends technical skill with such compassion and humanity. His dedication reflects incredibly well on your team and your organization. I am deeply grateful for the support I received, and I wanted to ensure you were aware of the outstanding service he delivered.
Thank you for having such an exceptional individual on your team. I will certainly continue to work with your agency in the future because of this experience.
A customer for Life! I will also recommend him to my friends and family.
8 April 2026
AZMIN NAJARALI provided us an Excellent
AZMIN NAJARALI provided us an Excellent service she was efficient and very professional!
Highly recommended !
8 April 2026
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