Update (July 24): I already sent my Lloyds Bank statement, issued less than 3 months ago, in full PDF format. My account has been verified, but my €950 withdrawal is still pending since Ju... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
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Does not respond to GDPR data requests. They replied here: "We take data privacy seriously and always operate in full compliance with applicable regulations." And yet, they don't respond to for... See more
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Withdrawals take forever !! Email finance department (KYC)… they never reply!! Won over 6k. Can only withdraw €500 at a time ! And still waiting for withdrawals to be processed or even get any corresp... See more
Company details
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40 FS for registration, promo code - "Trustpilot"! |11 000+ online games. | 97%+ RTP Slots. | VPN friendly. | LCB - Members Choice 2024. | Trusted casino by Askgamblers & Chipy. | Safety index «Very High» and Fair & Safe badge from Casino Guru.
Contact info
United Kingdom
- info@gamblezen.com
- gamblezen.com
1.5
Bad
120 reviews
Replied to 77% of negative reviews
Typically replies within 2 weeks
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It's time to abolish the casino
It's time to abolish the casino, it's very deceptive, especially during the holidays,
28 December 2025
Unprompted review
Reply from Gamblezen
Hello Jolita,
Thank you for your feedback.We value all feedback and carefully consider our players’ opinions. Please note that game results are generated by built-in algorithms, and the RTP (Return to Player) is determined by the game provider and is not controlled by the casino. RTP does not depend on the time of day, day of the week, or holidays - outcomes are based solely on chance.
If you have any questions or situations that require clarification, you are always welcome to contact our support team at support@gamblezen.com - we will be happy to provide detailed information and help you review your situation.
Best regards,
Gamblezen Casino.
The worst scammer!!!
The worst scammer nowadays! Bonus terms are predatory. They took bonus during play. Withdrawal takes 7 days. However, I many times told them to close my account but still they keep open. STAY AWAY from this SCAMMER.
1 December 2025
Unprompted review
Reply from Gamblezen
Hello Iftekhar Khan,
We’re sorry to hear about your disappointment and thank you for sharing your feedback. We are open to dialogue and committed to handling every case in a transparent and fair manner.
Please note that bonus conditions are clearly outlined in our Terms & Conditions and apply equally to all players. In accordance with Clause 6 of the Bonus Terms & Conditions, the bonus is valid for 10 days from the moment of activation, unless otherwise specified. After this period, both the bonus funds and any winnings derived from them are automatically removed from the player’s balance.
To allow us to assist you and review the situation in detail, please contact our support team at support@gamblezen.com, and we will carefully look into your request.
Best regards,
Gamblezen Casino.
WORST SITE EVER
GUYS DON'T DEPOSIT HERE! I DEPOSITED 50 EURO AND I HAD TO WAIT 3 DAYS FOR MY DEPOSIT TO COME! MADE IT 800 AND I CANT WITHDRAW MY MONEY EVEN THOUGH I SENT EVERYTHING NEEDED TO THEIR KYC!!! STAY AWAY THESE GUYS DON'T GIVE YOU THE MONEY!!! I GOT SCAMMED!!!
18 November 2025
Unprompted review
Reply from Gamblezen
Hello Dimitar,
We’re sorry to hear that you’ve had a negative experience, and we understand your frustration.
Please note that deposit processing and withdrawals may take additional time depending on the payment method used and the status of account verification. Withdrawals are only possible after KYC has been completed correctly, and in some cases additional information or re-validation of documents may be required.
We do not withhold players’ funds without valid reasons. Please contact our support team at support@gamblezen.com so we can review your case in detail and assist with resolving the issue. We are always open to dialogue and committed to handling every case as transparently and fairly as possible.
Best regards,
Gamblezen Casino.
To be honest I was reading the previous…
To be honest I was reading the previous ratings of this site and I felt so bad because I've read them only after I deposited some money.
The free spins bonus is true, It doesn't matter how much money you made, they just delete it to 100EUR, for example I wanted to withdraw 302EUR and after I wrote an e-mail to them about the payment process they told me, that I can only withdraw 100EUR from the bonus.
Other than that, the KYC was pretty smooth, they replied within one hour, and after I sent the necessary documents, they verified my profile fully, so the withdraw process was like 2 or 3 days in total.
Their RTPs are very sus, and there are lots of dead spins, but I don't think It's worse than any other casinos.
11 November 2025
Unprompted review
Do not use this site, it is scam!!
If you win, and you have had an active bonus before on your account, they will only payout max x40(times the bonus you put inn) - they will TAKE the rest.
This is theft, do not be fooled - stay away.
10 November 2025
Unprompted review
Reply from Gamblezen
Hello Martin,
Thank you for your review. All bonus offers on the site are governed by clearly stated rules, including limits on the maximum amount that can be withdrawn from bonus funds. These conditions apply equally to all players.
It is also important to note that bonuses always come with certain restrictions - such as wagering requirements, maximum release limits, and maximum cashout conditions. This is a standard practice within the gaming industry and an essential part of how bonuses operate in licensed platforms.
If you have any questions regarding a specific bonus or the final amount available for withdrawal, you can contact our support team at support@gamblezen.com, and we will review your case in detail.
Best regards,
Gamblezen Casino.
Took my £670 bonus away
Was wagering my bonus I got. Played it and got it up to £670 then they removed it as I didn’t wager it all in 24 hours. It’s no way to promote healthy gambling. They should be shut down.
29 October 2025
Unprompted review
Reply from Gamblezen
Hello Joe linnell,
Thank you for sharing your experience. The terms of all bonus offers, including wagering requirements and time limits, are clearly stated on the website and apply equally to all players. Bonuses that expire without meeting the required conditions are automatically removed in accordance with these rules.
When a bonus is activated, the expiration time is always displayed in the Bonus section of your account, so you can easily track how long it remains valid.
If you need additional information or would like to clarify the conditions of a specific bonus, you can contact our support team at support@gamblezen.com and your request will be reviewed individually.
Best regards,
Gamblezen Casino.
I have been waiting for my withdrawals…
I have been waiting for my withdrawals more than a week.
No one replying my emails.
So poor customer service.
I hope they pay all my money.
18 October 2025
Unprompted review
Reply from Gamblezen
Hello Erik Pascual,
Thank you for sharing your situation. All withdrawal requests are processed in accordance with our site’s rules, including mandatory KYC verification and security procedures, which may require additional time. You can always contact our support team at support@gamblezen.com, and your case will be reviewed individually.
Best regards,
Gamblezen Casino.
i have been playing 4 a couple of…
i said i will b back i put a review 2weeks ago saying i will let u no about this site and no such a scam over 1000 pounds and not a withdraw or a win uk players u cant play all the slots and u cant even play roulette the games u play are dead spins and as 4 the bonus not won over 30 pounds in the bonus i have had to call it a loss so bad this site i promise u will not win but its up to u if u want to ripped
23 October 2025
Unprompted review
Reply from Gamblezen
Hello MONEY SLOTS,
Thank you for sharing your experience. All game results are generated by certified RNG systems and cannot be altered manually.
We would also like to note that our platform is VPN-friendly. If certain slots are unavailable in your country due to provider restrictions, you may use a VPN to access the full game catalog.
If you need additional information or would like to clarify any details regarding your account, you can contact our support team at support@gamblezen.com.
Best regards,
Gamblezen Casino.
I have more than a month trying to…
I have more than a month trying to withdraw my money the didn’t respond me even on email or live chat also they take for me 250€ because they said that I have requested all the amount and I am only allow 40€ at a time which I did it still pending I also send them all the proof the asked for …This page is a scam!!!!! My lawyer has been informed by me and we will sort out this issue
23 October 2025
Unprompted review
Reply from Gamblezen
Hello Nikol Kalantzi,
Thank you for your review. All withdrawal requests are processed in accordance with our site’s Terms & Conditions, including mandatory KYC verification, payment method confirmation, and the established limits per transaction.
We would also like to note that, according to the Terms & Conditions, the maximum withdrawal amount for the no-deposit bonus you activated is €40. This condition is clearly stated in the T&C and applies to all players.
If you need any additional information, you can contact our support team at support@gamblezen.com, and your case will be reviewed individually.
Best regards,
Gamblezen Casino.
Worst casino for withdrawals.
Hi All,
I recently started playing at Gamblezen and I won good chunk of money. Everything from signing up to KYC was smooth, but when it came down to withdrawals it is probably the most frustrating casino.
According to their T&C, you can request for withdrawals upto $2000 daily, $5000 weekly, and $20000 monthly, and they only process withdrawal requests during the weekdays.
I have been struggling to withdraw my funds as I have to request it in 3 different transactions of CAD $750 daily and it takes them 24hrs to process. Most of the time, I either receive 1 or 2 withdrawals or none.
According to Gamblezen's T&C, if a player wins more than $20,000, they can divide the whole amount into monthly instalments until paid in full. I have contacted their support and referred me to email their KYC (finance department) to request the instalments.
I have emailed their KYC department multiple times over the past 22 days, and haven't heard back once. I am extremely frustrated with the withdrawals at this website. If they had the withdrawals figured out to be paid in a timely manner, I would change my review.
22 October 2025
Unprompted review
Reply from Gamblezen
Hello Ujjwal Gaba,
Thank you for your feedback. It is important to us that the withdrawal process is comfortable for every player, and we apologize for the difficulties you’ve experienced.
We have carefully reviewed your situation. When using the Interac payment system, simultaneous withdrawal requests may indeed be processed with delays on the provider’s side. Our team is already working on optimizing this process to prevent similar situations in the future.
Regarding the payout of a large win in parts, this is a standard procedure aimed at ensuring the security of all transactions.
We appreciate your patience and are confident that the matter will be resolved in due course. Thank you for your understanding.
Best regards,
Gamblezen Casino.
NO stars more like
NO stars more like ! Been waiting over 3 days for withdrawals to be processed ! Support team don’t do a thing , just pass accountability onto their finance department (KYC. gamblezen) …. Who never makes contact or reply!! Over 3 days and still not convinced they will ever pay out ? WORST CASINO EVER !!! Don’t use this company!! NO GAMBLING LICENSE!!! NO REPLIES TO EMAILS!!!
13 October 2025
Unprompted review
Reply from Gamblezen
Hello Stuart,
Thank you for your feedback. We've checked your account and can confirm all three 500 EUR withdrawals (Total of 1500 EUR) were successfully processed by our finance department.
Regarding licensing: We are fully licensed by Curacao Gaming Authority (license OGL/2023/109/0075) as stated in our Terms.
For fastest assistance with future transactions, please contact kyc@gamblezen.com directly.
Best regards,
Gamblezen Casino.
The casino has no license whatsoever..
The casino has no license whatsoever... Do not deposit as this is truely a scam website. They do not share the name of the company that operates them, they do not share the gambling license (Very highly they do not have one.) I have no idea how they are still functionable. I asked them to show me the license and the company that operates them and they are telling me that all of that information is within "About us" section (which has nothing inside it) and also in "terms and conditions" which license or company information are not present. This is 100 % scam so stay away.
7 October 2025
Unprompted review
Reply from Gamblezen
Hello zarofimx,
Thank you for your feedback. We are a fully licensed casino. All details about our Curacao license (OGL/2023/109/0075) and operating company (Altacore N.V.) are clearly stated in sections 1.1 and 33.2 of our Terms and Conditions on our official website Gamblezen.com. Our license can be verified through the official Curacao registry.
Best regards,
Gamblezen Casino.
A classic predatory casino that will…
A classic predatory casino that will refuse to reopen your account after you request a timeout period. They offer resposible gaming tools and beat their chest in their T&C's of how they are a big supporters of responsible gaming but if you dare to use those tools, they will just throw you into trash. Nothing but hypocrits and I guess I am better off in this case.
Reply to Gamblezen: That is a very stupid answer to be honest as I have never asked you to delete my account. I only asked for a cool off period which is normal part of any casino that has some basic decency without punishing the player for using it!
2 October 2025
Unprompted review
Reply from Gamblezen
Hello Miriam Miriam,
Thank you for your feedback. We understand your concern and would like to clarify that, as stated in section 14.4 of our Terms and Conditions:
In some cases, we can reopen your account after its closure, if you request it. Such reopening is done at our discretion, and we will use the identity and payment information provided in your previous account. The Terms of Use effective at the date of reopening will apply, and any prior entitlements (including bonuses or pending winnings) will no longer be valid.
This means that while we may reopen an account in certain cases, this is not an obligation and depends entirely on the individual situation and our internal review.
Please be assured that we take responsible gaming policies seriously and always act in accordance with our licensing requirements and player protection standards.
Best regards,
Gamblezen Casino.
Reply from Gamblezen
Hello Sahil Kumar,
Unfortunately, we couldn’t quite understand your review. Please contact our support team via email at support@gamblezen.com or through the live chat on our website, so we can look into it and assist you.
Best regards,
Gamblezen Casino.
I tried to take out the money I made…
I tried to take out the money I made from welcoming free spins and can't now I can't even take out the amount of money I put in. It says I have balance and casino bonus balance but when I go to the withdrawal page it says that the amount available for withdrawal is zero. Do I need to cancel the active bonus deals to take out the money I put in?
7 September 2025
Unprompted review
Reply from Gamblezen
Hello ultraeve,
We apologize for the inconvenience. Please contact our support team via email at support@gamblezen.com or through live chat, and we will promptly assist you in resolving the issue. It is important to us that every player enjoys a smooth and comfortable gaming experience.
Best regards,
Gamblezen Casino.
My winnings got deducted twice
I got a bonus for 60 free spins on Bill & Coin 2: Mummy Mishief. After my my 60 free spins I still had to meet wager requirements for it to turn into real funds. I went and played “ darknes “ and won big. Got to $361.5 CAD. I then went to play “ Big Bass Mission fishin’”. I went up and down but got to $319 CAD. At this point it was still bonus funds since I was still meeting the wager requirements. I met the requirements and my $319 bonus money got turned into $60 CAD real balance. I was a little sad that I lost all the excess bonus balance and was left with $60 real balance. I decided to keep playing with my now real balance. I played “starlight princess 1000” with the remaining $60 real balance. I played down to $34.71 and then I won BIG. I went up to $3642.99 CAD. I kept playing for hours with my real balance. I decided it was time to cash out. I cashed out and then got a email saying my withdrawal payments have been canceled and $2003.67 CAD has been debited from my game account, according to the bonus rules. When I checked my wallet it was back to $60 CAD.
My winnings got taken away TWICE and I truly think they made a mistake. I have screen shots showing me playing with a REAL BALANCE after the wager was met.
4 September 2025
Unprompted review
Reply from Gamblezen
Hello Robert,
Thank you for your feedback. Every review is important to us.
Please note that all our bonuses are governed by the Bonus Terms & Conditions, specifically:
1.4. All winnings from any bonus are limited to 5 times the bonus amount. This applies both to the maximum amount that can be converted into real money and the maximum cashout. Any excess funds will be voided before withdrawal.
1.5. After meeting the requirements for wagering and converting bonus funds into real money, the user must first withdraw the converted funds before making a new deposit and continuing to play. If this requirement is not met, all subsequent winnings will be annulled, except for an amount equal to x5 of the initial deposit bonus or deposit-free spins; or up to the maximum allowed withdrawal amount set by the rules for no-deposit bonuses or no-deposit free spins.
In your case, your bonus winnings were processed in accordance with these rules, which is why your account balance was adjusted.
You can always contact our support team for clarification regarding bonuses, wagering requirements, and withdrawals.
Best regards,
Gamblezen Casino.
I have no words to explain how big scam it is!
If you can imagine the worst online casino in the world so the GAMBLEZEN is very very worst. This Site name should be changed to SCUMZEN or SCAMZEN. I have received 30 spins after my deposits. I have made wager in full, so my account shows "real" money. I have started play for min stakes and sometimes I have changed for bigger. One spin and I won 3k EUR, I tried to withdraw, after 2 days I have lost 2960 and GAMBLEZEN decided to give me 40 EUR ( The biggest joke I have ever seen). I decided to go and play again. I have won 300 EUR and after this I had 289 dead spins for 1 EUR spin and I have won 4.60 EUR(in the single one spin). The owner should be banned for any simmilar activities and prison forever. I tried to verify my account, after 4 days I am still in progress. it was my last day there, I have deposited there 40 EUR. Never again - And Please stay away! This is not casino, it is money maker machine for the owner. SCAM ALERT!
26 August 2025
Unprompted review
Reply from Gamblezen
Hello Sebastian Wisniewski,
Thank you for sharing your experience — every piece of feedback is important to us.
Please note that when activating bonuses, the Bonus T&C (sections 1.4 and 1.5) apply. According to these terms, there is a set limit on the maximum winnings that can be converted into real funds and withdrawn. Any amount exceeding this limit is automatically voided during the withdrawal process.
In your case, the maximum cashout from the bonus was €40, and this amount was credited to your account.
Our support team is always available to provide further clarification regarding any questions related to the bonus policy.
Best regards,
Gamblezen Casino.
Stay out of this casino gamblezen.com
Stay out of this casino! Worst. lost 2.5k with couple days, average wins are 1-10x you just lose your money there! also u cant delete your account there, they always target u + they buy reviews
20 August 2025
Unprompted review
Reply from Gamblezen
Hello Fakkel Fork,
Thank you for your feedback. We are sorry that your gaming experience did not meet your expectations. Please note that all our games are provided by certified providers and operate on licensed RNG systems, ensuring fairness and randomness of results.
Regarding your account, you can always request a full account closure by contacting our support team directly. We take such requests very seriously and handle them in accordance with our responsible gaming policy.
Best regards,
Gamblezen Casino.
Withdrawal canceled for no apparent reason
I waited 3 days for a withdrawal that went from pending to canceled on the support end. I was given no reason as to why my withdrawal was canceled and I'm fully verified and used a raw balance for my winnings. Spoke to chat and all they could tell me is to try my withdraw again and email support. I sent 2 emails with no response yet.
I will change my review if this gets resolved. I also have screenshots of everything and all dialog if this does not. Just looking for some help and info from support at this point.
Update: i got my withdrawal after submitting it a 2nd time I'm glad it finally worked out. You guys need to tell ppl why you are canceling it and stop trying to get ppl to re use their balances after they've requested a cash out seems shady
17 August 2025
Unprompted review
Reply from Gamblezen
Hello Thomas Leitinger,
Thank you for your feedback. We are glad that your repeated withdrawal request was successfully processed and that you received your funds. Sometimes withdrawal requests may be canceled due to technical reasons beyond our control, which is why in such cases we recommend submitting the request again.
We carefully review all transactions to ensure the security and accuracy of payouts, and we truly appreciate your understanding.
Best regards,
Gamblezen Casino.
Shocking RTP and customer service
Shocking RTP, shocking time it takes to get verified( still not) and all they do is give out bonuses and zero responsibility gambling tools.
*Update Customer service said to get in touch still Heard nothing, Communication as bad as their RTP.*
16 August 2025
Unprompted review
Reply from Gamblezen
Hello Ricky,
Thank you for your feedback. We understand that verification delays and game outcomes can cause inconvenience. Please note that RTP is determined by the game developers and is beyond our control, while verification speed is governed by security standards. We also want to emphasize that Gamblezen works exclusively with licensed game providers, and all results are determined by random number generators (RNG), ensuring fairness, randomness, and transparency of the gaming process.
Please contact our support team - we will review your case individually, as we care about each of our players.
Best regards,
Gamblezen Casino.
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