Gamblezen Reviews 120

100% avoid this very suspicious casino. They have no responsible gambling tools, so if you have gambling problems they target you. This is illegal under Curacao gambling commission laws 2025. Their games they say the provider control the RTP. When would you EVER see a provider offering over 100% RTP?. Now lets look at playngo for example. Take a look at book of dead. See the spin button, notice how there looks like it has an overlay over it?. Seems suspicious right.

A tactic they ALWAYS use too if you win is make you wait then after 3 days they email you and say withdrawal expired please try again. This is in hope of you signing in and spending the withdrawal you made which is now back in you casino balance. They also love weekends because you will not get a withdrawal over the weekend. So that is 2 days, followed by the 3 days for them to say, withdrawal expired, try again. Then we have what everybody is talking about, their live chat saying they cannot close your account or lock it even if you are a problem gambler. By law there should be responsible gambling tools on site. If none then it should be live chat. There is NOTHING. They will ask a problem gambler to send them an email which they NEVER respond to. They prey on problem gamblers.. Others have mentioned the positive reviews being from their employees. I agree because all of my followers tell mee the same. VERY sketchy casino. Everybody should be reporting this casino to the Curacao gambling commission and posting their reviews everywhere, not just here. You can also contact me and I will post it on my channel which has a large number of followers. This is the reason I tried Gamblezen, because my followers, a lot of them made me aware of how is was. I tried for myself and yes, they were right. I review casinos and have done for 9 years now and can say this is the worst and that is putting it lightly.

I got some free spins as a bonus played and then wagered the amount that was required . They told me that 100€ is the max amount I can keep from the wagered bonus . Then I went to 200€ and made a withdrawal . They emailed me that my withdrawal is cancelled and they gave me back 100€ the other 100 flew away !
STAY AWAY there many casinos south there

Terrible site, will find any reason to not pay out. Makes getting vertified impossible, go anywhere else besides this scum site.

Also check on Google for scamadvisor will back up the real reviews

SAVE UR MONEY AND DONT PLAY HERE!
Dont play here guys, they let you win for the first 5min and then the rpt turns off, and you will never hit anything again. Played here for months, and never won anything, only loosing deposit after deposit.
SO SAVE UR MONEY AND DONT PLAY HERE!

I deposited money yesterday and received a bonus with a wagering requirement. Today, my entire balance suddenly disappeared. When I contacted support, I was told the bonus was only valid for 1 day, something that was never clearly communicated when I received it and way less than the initial welcome bonus.

I've played at many online casinos, and I've never seen a bonus expire this quickly, especially without any kind of reminder or warning. The support agent just repeated that it's "according to the rules," which doesn’t help when those rules are buried or unclear and aren't made visible at the moment they actually matter.

It feels like a scammy setup designed to make players lose their balance without even realizing why. This will be the last time I deposit on this site. Avoid if you value transparency and fairness.

Sloth of casino ever :D 10 days and my money pending.... its a scam! Do not using Gamblezen.

100% a scam. Games don't play the same as a legit casino. DON'T EVER DEPOSIT ON HERE
All the reviews are from employees of the company. Scam and trust pilot don't filter the fake reviews 😡

I got lied to that I won a lottery to sign up the spent 1000$ of my money the games are rigged and the people behind this sit are obviously all out to scam people stay away

this is a terrible site replenished 2 days ago by 100 euros through a crypto wallet the money is still hanging in anticipation. and also passed full verification and nothing happens, emptiness, support is silent

I did almost 400 euro in deposit. I play and come up to 1100-1200. I did a cash out 500 and the another 500 in the night. When i woke up in the morning I can’t get in to the casino again. They block mer out because they don’t to pay you your wins. I wrote to the live chat and the mail. The live chat just answer you like a bot and the mail they just ignore you. They WILL not pay you!! Don’t put your money in this casino!

This is the worse casino I have ever played. Just don’t play this casino!! This is the bigger scam.

Depositing money is no problem at all, they are happy to accept your money. But when you manage to win a little and want to withdraw the money, it starts to get complicated. They ask you to email documents to KYC before the withdrawal can be made. The problem is that you don't even get any kind of confirmation that they have received any documents and when you write to the live chat they can't help you. Incredibly sad that in 2025 you will have to struggle and wait to withdraw money. frivolous.

They are ready to take your deposit but they don't want to pay your winnings they are biggest scammer don't sign up beware STOP WITH PRETTY UP REPLY PRACTICE WHAT YOU PREACH SCAMMER SMDH

Does not respond to GDPR data requests.

They replied here:
"We take data privacy seriously and always operate in full compliance with applicable regulations."

And yet, they don't respond to formal GDPR request sent to their email. They have something to hide. Why would a casino use a 3rd party non-gambling related company to charge your card?

EDIT: After their answer.

Well ... After almost one month and pushing them, GambleZen came up with something I am absolute not aware of. So, I see I have been playing another slot, then opened mysteriously Mystery Museum. Well, magic happens. Anyway, this was balance from 20 usd cashback. After spending thousands on raw, and playing freely, because on raw, they took ton of time to catch me on one game round I played on 20 usd cashback I got from them, everything else was RAW. This is seriously totally shady business, so watch them out, they will catch you and not pay you too! They know I spent thousands of RAW, they have shady cashback wager, so be aware!

Thank You TrustPilot for the support, at least I got answer, even I am still not aware of that gameplay.

BTW: This was on cashback wager, where the outcome is unlimited, so applying this term on this bonus makes absolute no sense, if you open bonus while wagering or after wagering, the outcome is not limited so doesnt matter if you open on wager or after. Makes sense on depo bonus, where you have limited withdraw 5x of bonus amount, but not on cashback bonus where withdraw is not limited. Do your maths ... Can someone explain me the difference, opening bonus on wager or after wager, when the outcome is unlimited? Great move AltaCore!

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EDIT NEW NEW NEW 07.06.2025

It is about three weeks they never got back to me. They replied to their ultra possitive review made by them, but not to me. Easy, they scam, they do not have proof i broke their TOS. They will made up any TOS breaking just to NOT PAY YOU!!! GAMBLEZEN / ALTACORE, WILL NOT PAY YOU!!!

They are answering to their made reviews, btw, all possitive reviews are made by them, or will you be sharing that your super friend from work gave you the link and you are happy!

GAMBLEZEN, ALTACORE, scam, scam, scam, scam. THE MOST DISGUSTING COMPANY AND YOU WILL NOT GET PAID!!!

GAMBLEZEN / ALTACORE - ALL SCAM!!! SCAM, THIEVES, HUMAN TRASH!

~~~

BTW, i am making a site about how ALTACORE is scamming and killing gambling industry, stay tuned, thuis will be big, all of their scam brands will be not available in your country very soon ... Authorities, cops, are getting contacted in every country they are available ... DO NO PLAY WITH THE THIEVES, remember my words!

~~~

EDIT 27.05.2025: They do not answering on email or here, but they are flagging my review to shut me up!!!

GambleZen / AltaCore N.V. / AltaPrime ARE SCAMMERS!!!

STAY OUT of GAMBLEZEN casino!!! And all ALTACORE N.V. / ALTAPRIME casinos!

They ARE SCAMMERS AND will SCAM YOU! They will make up some rule breaking just to NOT PAY YOU!

ALTACORE N.V. / ALTAPRIME casinos, ARE SCAMMERS|!

I have been playing RAW for months, I spent thousands on RAW, and the only wagering is their cashback.

Now, after thousands of spent with RAW play, I got cashback, wagered it full, there was no delayed game when bonus wagered.

I have been able to win some money, 6000 Eur, it will cover maybe half of my loses with them, now, after finishing verification and requesting withdraw, they come up I broke TOS.

They said I broke rules with delaying game from wager to non wager, that is pure lie. I did not delayed any game over wagering.

I asked for proof, they NEVER GET BACK TO ME! They simply closed my account, with all the money, and refuse to pay, and are NOT ANSWERING!

That is story with ALTACORE N.V. casinos. DO NOT PLAY ON THEM! They will scam you now or later!

ALTACORE N.V. / ALTAPRIME casinos, ARE SCAMMERS! This decision is final and will not be reviewed.

Be aware and stay safe!

15.05.2025

PS: They may answer here with some made up bullshit, but they will never show proof, so do your maths!

support at gamblezen.com , kyc at gamblezen.com , ask them how they scamming and steal from people like you.

Involved scammers: Ναρκιζα Σαπιροβα (AltaPrime Director), Γεωργιος Σοφοκλεους (AltaPrime Secretary).

ALTACORE N.V. / ALTAPRIME casinos, ARE SCAMMERS! This decision is final and will not be reviewed.

This decision is final and will not be reviewed.

PPS: AskGamblers do not want to be involved, clear case, pure scam, I am under their referral code, but they are paid by AltaCore so they do not care. They pretending they are on your side, but they are not! Money over morals ...

PPPS: GambleZen / AltaCore, so where is the proof that I broke your TOS? You can't show, there is none, you simply scamming your player/s!

Tags: AltaCore N.V. Scam, AltaCore Scam, GambleZen Scam, AltaCore do not pay, AltaPrime Scam, AltaCore Thieves, Altacore Scammers, AltaPrime Scammers, AltaPrime do not pay, GambleZen do not pay, GambleZen Steals, GambleZen Scammers.

I really like this casino. Good games and easy to find your way around. I have won a lot of money, I want withdrawal. The days go by and I try to write them an email. No answers. Now trying to write to another email. No answers. The next day I try again and write. Then I get an email with some documentation I need to send in, which I have sent earlier and got approved. Send the information again, and provide for answers to all my questions. Again answer. Unfortunately, I don't think I'll ever see that money. It is sad that you just ignore your customers in this way and silently refuse to pay out their winnings. So watch out for this casino. If you just want good entertainment, that's great. But do you hope that they will also pay out your winnings if you are lucky and win. Then it is not with the old zen you should put your money. It's a tough game and be happy that you've won a lot of money and then just experience and be ignored and probably never get your money

Update. 20-5-2025
Now it has been 4 banking days from you have claimed to have paid out my money. But no money has arrived. My bank says that they also can't see that anyone is on the way. It's so exhausting and struggling with you. There is no customer service and when there finally is, you don't get an answer to what you ask about. Now just give me my money so I can live my life again.

They lie about their RTPS, dont ever open account
even if u want to close ur account , they make u run after it .

My most recent transaction.
A $45 deposit and a $90 bonus. 
Based on my interpretation of the promotional terms and conditions.  I can use the $45 real funds without activating the bonus and if I bust then I can activate the bonus and try to achieve the wagering requirements and cashout a maximum of 5x90 or $450. 
In this case I was able to get a big win and see my bonus funds go well above the 450 mark and even further above the mark where the remaining wager requirement was less than the fall space. So I gradually clear the wager to the point where it is complete and the final balance of  $1218 is exceeding the cashout limit of $450 and in accordance with the bonus rules (other bonuses): 
1.4 All winnings received while wagering Bonus are limited to a maximum cashout amount of 5 times bonus granted. Any exceeded balance will be voided prior to money withdrawal.

The exceeded balence ~$750 is complety made void at this point prior to money withdrawal and I am left with $450 real funds which are now withdrawable.

At this point I have $450  real funds!
There is no bonus left for wagering.  The bonus rule above has no application to  real funds and the limits set to the winnings that were received while wagering can not limit any further winnings because further winnings will be received after wagering bonus, not while wagering bonus.

I thought maybe I could randomly end up even better.
So I showed my 450 to the machine and the machine just looked at the 450 and randomly gave me another 349.

With $799 real funds
I  set up a withdrawal request of $450.
And left $349 real funds that can just sit there while I nervously waited
I easily completed verification.
And selected to withdraw to the best option available (crypto wallet)
24hrs later and still no santa-claus.

I started my enquiry and asked why was my withdrawal still pending.
It was live chat so I was confident to get the answers. I also asked why are the withdrawal options without the options that I have used for my deposits. My deposits were via visa and skrill.

The agent said that I would not be able to withdraw unless I made a deposit using the same option.

I made the minimum deposit from my crypto wallet
Now my withdrawal can go into the crypto wallet according to the live agent.
I decided to play the machine and see if it still wants to keep me randomly on the good side and by the hair on my tail I found a $600 easter egg that added to a real funds balence total of ~$1000

I had no reason stop the random numbers generating but without notice I was forced away from it and then received a notice with the message "your account has been suspended please contact support" instantly I connected to support via live agent and was soon responded to with reassurance that nothing was wrong and that I should simply wait 20mins before logging in again. I thought maybe they were advising me to take a break but it was strange if that were so. I actually needed to get off so I put the phone down.
40 mins later I was able to return to the phone and was excited to continue.
To my utmost surprise my account had been touched.  Almost about to blame my cat I thought maybe my worst fears were being conjured into my reality from some scary place. My real balence was showing $503 and my pending withdrawal was cancelled.  .

The explanation was as follows.
From the KYC department via live agent

We inform you that your withdrawal payment in the amount of 450 NZD  has been cancelled by the Gamblezen Financial Department.
We inform you that the amount of 948.47 NZD has been debited from your game account, according to the bonus rules 1.4.(other bonuses):
1.4 All winnings received while wagering Bonus are limited to a maximum cashout amount of 5 times bonus granted. Any exceeded balance will be voided prior to money withdrawal.
In your case you can withdraw: 450 NZD + 54.0505 NZD (your deposit) = 504.0505 NZD.

They stated that they cancelled withdrawal but they gave no reason for doing so.

They also debited my entire real funds amount. And they said that it was winnings received while wagering bonus.

That is a false claim.

It was was received from winnings  after
The bonus was cleared and not while bonus wagering. The stated bonus rule had no application on the funds that had already had their excess removed prior to withdrawal.  And thus excused from further limitations of bonus conditions.

Also I have received email from KYC
Asking for proof of cards that do not exist anymore because they were replaced and then replaced again with different number but for the same debit account.

I responded as such and then was asked to log into my bank account and screenshot the cards there.  Unfortunately such images are not available to me when logging into my bank account

While they offer many bonuses and others things, they have a lot of downside, many weird slots like Sugar Rush 1000, Gates 1000, Sweet Bonanza 1000 & Many more are banned from play at pragmatic and many other providers.

Their withdrawal process is an absolute nightmare, The support has 0 power to check or help with withdrawal and refer you to talk to kycATgamblezen.com (Which never ever responds for 4 days all i got was a request to send in an verification of my bank statement) Even though my account was fully verified with ID/Residential adress and selfie.

I took out 100 € after completing a free spin offer (Had 122.5 € but it got converted to 100 € Real cash it say after bonus was completed), i played some more ended at 102 € and cashed out that.

4 days after my withdrawal request on the 19th When after 3 days time they asked for the Iban verification photo which i sent in 30 min after. About an hour later i get a notification email about my bonus has been cancelled as the bonus terms say maximum of 100 € can be withdrawn so 2 € has been taken off my balance and i can now request a new withdrawal again.

That was 5 Hours ago... 2 emails i sent to kycATgamblezen.com which is their finance department and their support cant answer or do anything in the matter which is crazy stupid, they should have a superior support with powers to do actions of all departments when needed because they are no better than an automated AI message bot this support. Which is a cheap tactic of a casino.

I do hope they pay it out soon, because the experience has been awful, and they should know i played on over 1000 casinos even back in the days when KYC was a real hassle to do. This is worse.

Gamblezen is nice casino. Website runs smooth, no bugs. I’ve tried several different casinos and this one clearly stands out as one of the best. Excellent bonus offers and huge cashback (max 30%).