I've always wanted a quality panama hat. I've watched the emails from Gamboa for over a year. Finally - finally! a reason to buy one. Very happy with the quality. great shipping packaging.
Company replied
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See what reviewers are saying
Price was good, especially since it was on sale. However, it is much more fragile than expected.
Company replied
SERVICE IS AWFUL I can't say anything about quality because I just can't order it. There was problems with shipping in my country but I've found carrier who could pick up shipment but gamboa manage... See more
Company replied
Genuine alpaca wool, light and warm (needs proper laundry attention to keep its "looks new" appearance: hand wash, max 30°C, no twisting/spinning, flat dry). No pbm with Gamboa for the 2 buys I made 1... See more
Company replied
Company details
Written by the company
Gamboa - We are the world's leading genuine fashion brand. Our store offers authentic alpaca apparel worldwide. Shop for alpaca ponchos, sweaters, scarves, hats, socks, panama hats and more. Unique apparel that combines natural fabrics, authentic ethnic fashion and urban styles. Gamboa - Wear the adventure.
Contact info
United States
- +1(866)253-3992
- cs@gamboafashion.com
- gamboafashion.com
3.4
Average
226 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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I had the incorrect hat shipped to me
I had the incorrect hat shipped to me. Gabriela was awesome is adressing the issue, keeping me current on the status of solving the issue AND solving the issue. She is a real asset for Gamboa and and a perfect example of what customer service should be. Yes, the issue was solved in my favor however, if it had not been, I still would consider Gabriela awesome.
26 April 2024
Unprompted review
Reply from Gamboa
Dear Bill,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
POOR customer service and return…
POOR customer service and return policy. DONT BUY!!
Paid $60 for Panama hat. Arrived mishaped and they would not accept responsibility or the return. It was given as a gift so the time frame for return was also restrictive.
I was told to reshape it myself. Lol it was a $15 dollar hat they resold for $60 and they wanted me to reshape it myself
23 April 2024
Unprompted review
Reply from Gamboa
Hello LARRY,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
We have received and reviewed the pictures you provided of this hat and we can clearly see there are no damages in the product. We made you an offer to process a partial refund for the cost of the product to show you our good disposition to help each of our customers.
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
Absolutely love my Panama Hat
Absolutely love my Panama Hat, looking forward to wearing it in Florence.
Well worth the wait.
Thank you.
23 April 2024
Unprompted review
Reply from Gamboa
Dear PHIL,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Fast Delivery
Fast Delivery. bought 3 Sweaters, all were super soft, Excellent quality, true to size, and the colors in pictures matched items received.
20 March 2024
Unprompted review
Reply from Gamboa
Dear Valerie,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
“OG” Fresh!
Received my Gamboa Panama Hat in a timely fashion!! Stay “OG” Fresh 💪🏾
6 April 2024
Unprompted review
Reply from Gamboa
Dear Kenneth,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Panama hat purchase.
The hat and the shipping all good.
I was able to change the size some time after the initial order without any problem.
9 April 2024
Unprompted review
Reply from Gamboa
Dear Chris,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Gamboa sweaters are gorgeous and warm
Gamboa sweaters are gorgeous and warm. I keep buying them because I love them and everyone compliments me on them, too.
20 March 2024
Unprompted review
Reply from Gamboa
Dear Jean,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Reply from Gamboa
Dear Rick,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Reply from Gamboa
Dear Consumer,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Reply from Gamboa
Dear Mark,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
The majority of items shown on your…
The majority of items shown on your website that I might have wanted are "Sold Out"
19 March 2024
Unprompted review
Reply from Gamboa
Hello Dave,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
Not made from alpaca wool and strict return policy.
The poncho I ordered is definitely not alpaca wool and highly synthetic. It is rough and and uncomfortable. Return and refund is not possible only if product is damaged or if I received the wrong product because most products are "handmade and therefore unique for each client", which is not possible if it's synthetic mass produced. The quality of the product is awful and not as described in the description.
4 March 2024
Unprompted review
Reply from Gamboa
Hello Customer,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
We are reviewing your order at this moment and we'll find the best solution for you.
GamboaFashion.com
Thank you
I am very impressed with the effort and help that allowed me to exchange a hat for the one that I had ordered in the wrong size.
This experience was made easy thanks to Gabriela.
5 March 2024
Unprompted review
Reply from Gamboa
Dear Will,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
I really like the alpaca wool poncho
I really like the alpaca wool poncho. I ordered an alpaca wool poncho from a different company years ago and even though I liked it this one seems like it is softer and warmer. Only issue I had was the shipping took a little longer than it was supposed to.
21 February 2024
Unprompted review
Reply from Gamboa
Dear Jarrett,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Overall outstanding!
Besides great products, personnel, especially Gabriela, most helpful with complete and clear information.
Immediate link to site with new items increased knowledge of merchandise.
Sale item attractively presented resulting in unplanned purchase!
21 January 2024
Unprompted review
Reply from Gamboa
Dear Phillip,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Don't waste your money
Don't waste your money! I bought a panama hat, but I only used it 2 months later on a trip. The hat tore right at the front, at the top, after just 15 days! I contacted customer service and was told they couldn't do anything because it had been more than 10 days since the product was delivered. They offered a discount on my next purchase. I don't want a discount, I won't buy from this store again! You think you're getting a good deal, but it's actually a very expensive price for a low quality product!
Hi, my order # is 5030 and the reference number for the support is ## 200776 ##
Thank you.
Hello, any updates? Is there another way to contact you?
Again, DON’T WATE YOUR MONEY! Here you have a good example on how terrible is their customer service.
I never said the hat arrived in bad condition! I bought it for my vacation (in advance of course) so I used it after 2 months for less than 15 days as I didn’t use it every single day. Even if I had used it for 2 months, don’t they say their product is very high quality?! A quality hat won’t tear after 2 months, much less after 15 days!!
15 October 2023
Unprompted review
Reply from Gamboa
Hello Bruna,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
We have carefully reviewed your order which was placed 8 months ago for a total of $91.40 CAD, unfortunately since your complaint was made 2 months after our returns and exchanges time limit we were not able to give you a better solution than a discount for a next purchase. We also want to clarify that the hat was not shipped damaged to you, it arrived in good condition and the tear only appeared after 2 months probably due the mishandling of the hat because the fibers are delicate and need care to maintain its good quality.
GamboaFashion.com
Quality and customer service team
DONT BUY FROM THIS COMPANY
DONT BUY FROM THIS COMPANY. They sell used products and you have find human hairs in their products like absolutely disgusting. Products are mentioned as new and plus these sweaters come pilling like someone wore it for Atleast a year. There’re other companies like Quince that offer better products for a higher price. I wish I can post pictures to show this atrocity. Crazy thing is you can’t even post a negative review on their website they will take it down 🤣
15 January 2024
Unprompted review
Reply from Gamboa
Hello Samuel,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
We have just sent you an email to solve this problem as soon as possible.
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
DEFECTIVE MERCHANDISE, TERRIBLE CUSTOMER SERVICE
I purchased a panama hat from Gamboa, and what I received did not match the quality shown in the pictures. The weave of the hat was very wide and not as fine as the pictures indicated; I would not have recognized what I received as a panama hat, as it looked more mass produced item than a handwoven article. Additionally, the brim was narrower in the front of the hat than on the sides, which is not the mark of a quality hat (I think it is a fairly reasonable expectation that the hat brim would be the same width on all sides of the hat). I contacted customer service within 2 days of receiving the hat and shared that the hat I received did not meet my expectations for quality, and that I believe it has a defect in the width of the brim, and had requested instructions on how to proceed with a return. I was informed that returning the hat was not an option, as they do not accept returns. I shared that their return policy clearly states, " "If you're not completely satisfied with the quality, fit or size of any item, you can return or exchange it within 10 days of receipt." Yet, customer service was unwilling to honor the policy. I have never experienced such terrible customer service. AVOID THIS COMPANY!
23 September 2023
Unprompted review
Reply from Gamboa
Hello Jenny,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
Kindly let us know your order number to find the best solution for you.
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
sweaters warm and beuatiful
The sweaters are warm and very beautiful. I really appreciate also the mail customer service (Gabriella Vargas, in particular)
7 January 2024
Unprompted review
Reply from Gamboa
Dear Giuseppe,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
A rare find…
I have enjoyed their easy to use, website; it is well organised such that I could find what I was looking for, quickly.
Speedy overnight delivery; I could not believe it when I saw the item outside my apartment door! The product was neatly packaged and nicely folded. I am about to order a few other items especially while the sale is on. Many thanks to the Gambia team for making my first experience, an enjoyable one. From a very satisfied customer. Pauline UK
6 January 2024
Unprompted review
Reply from Gamboa
Dear Pauline,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
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