gamesoldseparately Reviews 

719
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Very disappointing. I pre-ordered an item on 28 Jan due for release on 4 Feb. I never received any updates so had to chase. I received a fairly prompt reply (to his credit) but was told they didn’t ha... See more

Company replied

Rated 4 out of 5 stars

Ordered 5 games from the site. One was dispatched within a couple of days, no problem. Several days went past, no word on the others. Sent a chase-up email and waited a few days, no reply. Managed to... See more

Rated 3 out of 5 stars

The game was cheaper to pre-order on this site than anywhere else, which was great obviously. Unfortunately, it arrived two days after the release date, which was less than ideal considering it was a... See more

Rated 5 out of 5 stars

As with a few people, I was quite hesitant to purchase something from a business I hadn't heard of, but I went with the TrustPilot reviews and I'm so glad I did! The game was marked up as the cheap... See more

Company replied

Company details

  1. Video Game Shop

Written by the company

gamesoldseparately.co.uk is an ecommerce site selling video games and associated products. We also have an exclusive range of products in our Port Talbot store. Get in touch and see how we can help you today!


Contact info

3.5

Average

TrustScore 3.5 out of 5

719 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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3.5

All reviews

(719)

9 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect

Perfect, super fast delivery

27 January 2025
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Reply from gamesoldseparately

Thanks for leaving a positive review. It's much appreciated.

Rated 1 out of 5 stars

I warn you against purchasing from this seller !!

I warn you against purchasing from this seller and I don't understand how he can have 4.8 positive reviews?! Order placed on Monday 20th January for £250 billed for £301. The telephone number provided on the store's website is either outdated or false. I sent several emails and he replied that if I couldn't wait, he could cancel the order. Yesterday I sent him an e-mail for the last time with information that if he did not send the package today, he should cancel the order, but of course the order was not sent and I did not receive any message. Total scam and shitty customer service. Shocking, it was the first time I encountered such a situation, I remember 4.8 stars? I warn you and I do not recommend it. Parcels arrive from China faster and customer service is competent and professional. Thank you.

20 January 2025
Unprompted review
Rated 2 out of 5 stars

Disappointing second purchase

I’ve used GameSoldSeparately before and like most other reviewers I had a good experience - excellent on price, speedy delivery and great communication.

Returning to them I’ve found it quite the opposite to my first purchase - my card was charged shortly after placing my order but over a week later I’ve had nothing arrive or even an email to say it has been dispatched. I even emailed asking for an order update and didn’t get a response…

Such a shame as they’re so competitive on price and seem to typically have great customer service so I can only wonder what happened on this occasion.

17 January 2025
Unprompted review
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Reply from gamesoldseparately

Hi Andrew, I'm very sorry you have had a below par experience with us. I must have missed your email. I can only apologise for this. I will contact you this afternoon regarding the order. Best wishes, Gavin.

Rated 5 out of 5 stars

Perfect!

Game arrived perfectly on time for release, in perfect condition as well as being far cheaper than other sites!

15 January 2025
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Reply from gamesoldseparately

Thanks for leaving a positive review. It's much appreciated.

Rated 5 out of 5 stars

Great! Will definitely buy again!

Brand new, sealed & genuine. Postage took around a week. Will buy again

6 January 2025
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Reply from gamesoldseparately

Thanks for leaving a positive review. It's much appreciated.

Rated 5 out of 5 stars

Wow can not fault this site at all I…

Wow can not fault this site at all I was worried about not receiving a delivery day are date when I placed my order thought it could of been scammed I sent an email and got reply same day told me would be dispatched and I'll have it Thursday and boom he was bang on got email from Royal Mail saying it will be here for 3pm was home just before 3 from work and the postman literally just turned up so happy defo use again thanks for good service

12 December 2024
Unprompted review
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Reply from gamesoldseparately

Thanks for leaving a positive review. It's much appreciated.

Rated 5 out of 5 stars

great service

5⭐️ decent delivery time email straight back from my concern product came perfect no complaints hopefully be using these guys again 🔥

18 November 2024
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Reply from gamesoldseparately

Thanks for leaving a positive review. It's much appreciated.

Rated 5 out of 5 stars

Great purchase from start to finish in…

Great purchase from start to finish in just a few days , very quick and prompt delivery

20 October 2024
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Reply from gamesoldseparately

Thank you for taking the time to leave a review. I really appreciate it!

Rated 5 out of 5 stars

Pleasantly surprised 👌

Dispatched on a Sunday and arrived on the Wednesday. Fast delivery and questions asked via twitter were answered very quickly. Will definitely recommend

20 October 2024
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Reply from gamesoldseparately

Thank you for taking the time to leave a review. I really appreciate it!

Rated 5 out of 5 stars

Great experience

Great price on a dual sense official controller! Definitely coming back to the website for future orders! Received the item the next day.

26 October 2024
Unprompted review
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Reply from gamesoldseparately

Thank you for taking the time to leave a review. I really appreciate it!

Rated 5 out of 5 stars

Wonderful company to deal with

I've always had a flawless experience ordering from gamesoldseperately. The prices are the best around for new releases, pre orders have always arrived on or before release date and when my wife made a mistake on an order, they were extremely helpful and got everything sorted for her without any fuss. Highly recommended

18 October 2024
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Reply from gamesoldseparately

Thank you for taking the time to leave a review. I really appreciate it!

Rated 5 out of 5 stars

Simple and reliable

Order process was simple. Delivery was on time and in perfect condition.
Would use again.

11 October 2024
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Reply from gamesoldseparately

Thank you for taking the time to leave a review. I really appreciate it!

Rated 5 out of 5 stars

fantastic service

I have used games sold separately for a couple of years now and have experienced excellent service.

25 September 2024
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Reply from gamesoldseparately

That's great to hear. Thank you!

Rated 5 out of 5 stars

Awesome

Awesome! Recommended.

25 September 2024
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Reply from gamesoldseparately

Thanks for the review!

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