Very disappointing. I pre-ordered an item on 28 Jan due for release on 4 Feb. I never received any updates so had to chase. I received a fairly prompt reply (to his credit) but was told they didn’t ha... See more
Company replied
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Very disappointing. I pre-ordered an item on 28 Jan due for release on 4 Feb. I never received any updates so had to chase. I received a fairly prompt reply (to his credit) but was told they didn’t ha... See more
Company replied
Ordered 5 games from the site. One was dispatched within a couple of days, no problem. Several days went past, no word on the others. Sent a chase-up email and waited a few days, no reply. Managed to... See more
The game was cheaper to pre-order on this site than anywhere else, which was great obviously. Unfortunately, it arrived two days after the release date, which was less than ideal considering it was a... See more
As with a few people, I was quite hesitant to purchase something from a business I hadn't heard of, but I went with the TrustPilot reviews and I'm so glad I did! The game was marked up as the cheap... See more
Company replied
gamesoldseparately.co.uk is an ecommerce site selling video games and associated products. We also have an exclusive range of products in our Port Talbot store. Get in touch and see how we can help you today!
Unit 33 Port Talbot Workshops, SA12 6HZ, Port Talbot, United Kingdom
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Very swift and efficient service. Game was received pre release date

Reply from gamesoldseparately
Ordered Zelda: Echoes of Wisdom well in advance, cheaper than Amazon, arrived early on release day. Definitely recommend.

Reply from gamesoldseparately
As always brilliant service. Game arrived when expected and well wrapped.

Reply from gamesoldseparately
It's always a fantastic experience buying from gss never a problem and the best prices

Reply from gamesoldseparately
Cheap price plus i had points as well so got the game even cheaper. Would have liked to receive the game on the release date but only had to wait a day. So very happy will definitely be back to buy other games.

Reply from gamesoldseparately
Pre order has not arrived. No reply from email / phone rings off.
There cheapest and they send their items tracked. And if they got pre order codes the manager emails them out personally to you so can't fault the service.
Gamesoldseparately is the best place to buy from - full stop. I've preordered games with them on 3 occasions now over the course of the past year and every time they've delivered on or before the due date with good communication. I've contacted via email on several occasions and they're always fast to reply and eager to help, as well as being polite. Even if the game was late you have a pre-order guarantee that most other places don't offer where you get money back as credit by way of apology. This is on top of the fact that they always seem to provide the cheapest prices I can find for preorders. Login can be done using the shop app which makes it really easy to login and track orders. I'm just about to place my 4th order with them now.
Ordered collectors edition Dec 2023. Game was released March 2024. A week after release I asked for an update on the shipping date at which point they told me the order had been cancelled due to supplier not providing stock. What good is pre-ordering if stock quota cant be met?
I asked why I had not been contacted sooner so I could source a replacement provider and no explanation was given.
DO NOT USE if you care about actually getting what you order!

Reply from gamesoldseparately
Fantastic price on a brand new game on release day beating out all online retailers including postage.
Ordered Friday AM and arrives Saturday AM with pre order bonus.
Will certainly look to buy my physical medial from here going forward.
Game pre-order arrived on time, competitive pricing. First time ordering from them and couldn't be more happier
The game was a great price, they responded quickly when I had a query and it was delivered promptly. Very pleased.
The product arrived with a slight ding on the packaging not the fault I assume of the business but maybe in shipping but overall was fine
Price was good but my pre-order arrived late which was a bit frustrating. Also the case was damaged and some of the clips inside broken but that is more likely a Royal Mail issue.
The game was cheaper to pre-order on this site than anywhere else, which was great obviously. Unfortunately, it arrived two days after the release date, which was less than ideal considering it was a hotly anticipated game for me. I wholeheartedly recommend this site as long as you aren't concerned about punctuality. If you are, purchase at your own risk.
Game turned up day after release date. No idea why it was late but got quick response from my email from the owner with discount on next purchase so happy with the quick resolution. Will use again
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