Exceptional retail experience My son and husband were helped by Tristran in Henry street with a trade in. To say he gave exceptional attention and friendly warm practical help would be really to... See more
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See what reviewers are saying
Went to the Waterford Gabe stop to purchase some Pokemon cards for my child, lady behind the desk saw me come in she said hi and then disappear in the back room, after waiting around 10 minutes for he... See more
Company replied
Dealt with the store in Ennis regarding a trade in deal. Traded in my old Xbox series S against a new series X and it was a hassle free experience. I acquired a new controller and headset, still worki... See more
Company replied
I can't thank Wayne and the blanchsrdsrown shop Manager enough.i ordered an xbox which was second hand 3 days before Christmas and Wayne called on Christmas Eve to say it hadn't shipped but his blanc... See more
Company replied
Company details
Written by the company
GameStop Ireland has a huge selection of new and used games at fantastic prices. Save by trading your old video games at our store locations nationwide. Shop in store or online at GameStop.ie for PS5, XBOX & Nintendo Switch Games, Consoles, accessories, Pop Culture loot and much, much more!
Contact info
Gamestop Ireland, Estuary House, Swords Business Park, K67 X4A3, Swords, Ireland
- hello@gamestop.ie
- gamestop.ie
4.5
Excellent
354 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
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I was in your william street store…
I was in your william street store Thursday afternoon trading in my nephews xbox and buying a pre owned playstation and i have to say the gentleman serving me went above and beyond to make it as easy as possible for me. He answered every question i asked him. He recommended a few games to buy for my nephew and i have to say ive heard nothing but good things from him since he started playing.
18 February 2022
Unprompted review
Reply from GameStop Ireland
Hi!
Thank you for taking the time to leave us an excellent review!
Customer satisfaction is our priority and we pride ourselves on our exceptional service.
Thank you again for your feedback and we look forward to welcoming you back in the future!
Best wishes,
GameStop Customer Support
Great customer service
Great customer service, very human compared to some robot-like staff at other companies. Seem to enjoy what they do
15 February 2022
Unprompted review
Reply from GameStop Ireland
Hi Conor!
Thank you for taking the time to leave us an excellent review!
We're really pleased to hear you had a great experience upon contacting us. Customer satisfaction is our priority and we pride ourselves on our exceptional service.
Thank you again for your feedback and we look forward to welcoming you back in the future!
Best wishes,
GameStop Customer Support
Good service.
I have ordered twice. The second delivery was delayed a little but the staff sorted it out very quickly. I would recommend ordering from this company.
7 February 2022
Unprompted review
Reply from GameStop Ireland
Hi Rick!
Thank you for taking the time to leave us an excellent review!
We're really pleased to hear you had a great experience upon contacting us. Customer satisfaction is our priority and we pride ourselves on our exceptional service.
Thank you again for your feedback and we look forward to welcoming you back in the future!
Best wishes,
GameStop Customer Support
Fast reply in relation to my query.
2 February 2022
Unprompted review
Reply from GameStop Ireland
Hi Tatiane!
Thank you for taking the time to leave us an excellent review!
We're really pleased to hear you had a great experience upon contacting us. Customer satisfaction is our priority and we pride ourselves on our exceptional service.
Thank you again for your feedback and we look forward to welcoming you back in the future!
Best wishes,
GameStop Customer Support
Within an hour of mailing the guys in…
Within an hour of mailing the guys in Game Stop Customer Care, i had everything i needed. Superb Customer Service.
2 February 2022
Unprompted review
Reply from GameStop Ireland
Hi Kieran!
Thank you for taking the time to leave us an excellent review!
We're really pleased to hear you had a great experience upon contacting us. Customer satisfaction is our priority and we pride ourselves on our exceptional service.
Thank you again for your feedback and we look forward to welcoming you back in the future!
Best wishes,
GameStop Customer Support
Not the first time
Not the first time , I've found Gamestop.ie customer service excellent to deal with . One of their employees (Wayne) went above and beyond to help and assist me in any way he could . I couldn't recommend them enough.
1 February 2022
Unprompted review
Reply from GameStop Ireland
Hi!
Thank you for taking the time to leave us an excellent review!
We're really pleased to hear you had a great experience upon contacting us. Customer satisfaction is our priority and we pride ourselves on our exceptional service.
Thank you again for your feedback and we look forward to welcoming you back in the future!
Best wishes,
GameStop Customer Support
Great Prices
Great Prices. Excellent staff knowledge. Website has improved massively!
26 January 2022
Unprompted review
Reply from GameStop Ireland
Hi Pete!
Thank you for taking the time to leave us an excellent review!
We're really pleased to hear you had a great experience upon using our website and when speaking with our super-knowledgeable team! Customer satisfaction is our priority and we pride ourselves on our exceptional service.
Thank you again for your feedback and we look forward to welcoming you back in the future!
Best wishes,
GameStop Customer Support
They were very patient and frankly I…
They were very patient and frankly I was being an idiot. I asked about something very obvious and they still took Tim to cover all bases on how to fix it.
26 January 2022
Unprompted review
Reply from GameStop Ireland
Hi Cris!
Thank you for taking the time to leave us an excellent review!
We're really pleased to hear you had a great experience upon contacting us. Customer satisfaction is our priority and we pride ourselves on our exceptional service.
There's no need to feel in any way sheepish for your query - we work with this stuff all the time and we are usually quick to find a solution for any issues our customers face because we've probably encountered this problem in the past!
Thank you again for your feedback and we look forward to welcoming you back in the future!
Best wishes,
GameStop Customer Support
Called to GameStop dundrum to get a PS4…
Called to GameStop dundrum to get a PS4 repaired . Darrell there diagnosed the problem saving me a fortune . Legend .
24 January 2022
Unprompted review
Reply from GameStop Ireland
Hi Keith!
Thank you so much for sharing your positive experience and for your kind words. Customer satisfaction is our priority and we pride ourselves on our exceptional service. I'll be sure to let the team at our Dundrum store know - they will be absolutely delighted with your feedback!
Thanks again!
Best wishes,
GameStop Customer Support
Very fast response
Very fast response. Super professional. Highly recommend
19 January 2022
Unprompted review
Reply from GameStop Ireland
Hi Niall!
Thank you for taking the time to leave us an excellent review!
We're really pleased to hear you had a great experience upon contacting us. Customer satisfaction is our priority and we pride ourselves on our exceptional service.
Thank you again for your feedback and we look forward to welcoming you back in the future!
Best wishes,
GameStop Customer Support
Very quick response and very helpful 🙂
Very quick response and very helpful ☺️
19 January 2022
Unprompted review
Reply from GameStop Ireland
Hi Sandra!
Thank you for taking the time to leave us an excellent review!
We're really pleased to hear you had a great experience upon contacting us. Customer satisfaction is our priority and we pride ourselves on our exceptional service.
Thank you again for your feedback and we look forward to welcoming you back in the future!
Best wishes,
GameStop Customer Support
A very professional and quick service
A very professional and quick service. Tony helped me expedite my issues very quickly. This is especially impressive as it wasn't a problem caused by GameStop but a courier mistake.
Definitely recommend GameStop as a reliable and conscientious Online retailer .
17 January 2022
Unprompted review
Reply from GameStop Ireland
Hi Roger!
Thank you for taking the time to leave us an excellent review!
We're really pleased to hear you had a great experience upon contacting us. Customer satisfaction is our priority and we pride ourselves on our exceptional service.
Thank you again for your feedback and we look forward to welcoming you back in the future!
Best wishes,
GameStop Customer Support
AMAZING team in GAMESTOP Henry Street, Dublin 1
Tristan and the team were amazing to me before Christmas and really helped me with my console and extras I needed for my son. They were fantastic and so friendly. TRISTAN is a real friendly, decent young soul and he is just meant to work with people. I can see him going far in life and wish him all the best. Thank you so much again and Happy New Year to you and the great team in the GameStop, Henry Street, Dublin 1. JM
17 January 2022
Unprompted review
Reply from GameStop Ireland
Hi Johanna!
Thank you so much for sharing your positive experience and for your kind words. Customer satisfaction is our priority and we pride ourselves on our exceptional service. I'll be sure to let Tristan and the team at our Henry Street store know - they will be absolutely delighted with your feedback!
We’re really grateful for customers like you and we look forward to welcoming you back very soon!
Thanks again!
Best wishes,
GameStop Customer Support
Had an issue with a controller I bought…
Had an issue with a controller I bought which was promptly sorted by Wayne, Elizabeth and Tony, who resolved my issue with ease
17 January 2022
Unprompted review
Reply from GameStop Ireland
Hi!
Thank you for taking the time to leave us a great review! We're really pleased to hear you had a great experience upon contacting us. Customer satisfaction is our priority and we pride ourselves on our exceptional service.
Thank you again for your feedback and we look forward to welcoming you back in the future!
Best wishes,
GameStop Customer Support
Best Customer Service Experience in Ireland
I normally don’t leave reviews but I have to give credit where its due.
I have recently moved from North America to Ireland and I used to have my regular GameStop store in Chicago and an Ebgames (now known as GameStop) store in Toronto. The Dundrum location has become my go-to place and I have to say this, the customer service has been exceptional at that store on more than one occasion. The online customer service is phenomenal as well.
I had pre-ordered a Halo Edition Xbox Series X on the website and it was due for delivery around the time I was flying out. Darren (manager at the store), went above and beyond for me to make sure that the delivery was made on time before I flew out. Even though he was not obligated to do so since my order was made online, but the fact that he wanted to take care of his regular customer made me appreciate them even more. Upon my next visit to the store, he even confirmed if I received my console on time.
Right after Christmas, I had a similar experience with both Brid and Darren. I went into the store to trade in 3 Nintendo Switches, a PS4, and a whole bunch of games for another Xbox Series X for my son. The store was really busy and I even asked Darren if that is okay to do such a large trade-in, he said its fine and both him and Brid told my son and I to come back after 30 minutes. Sure enough, the transaction was completed within the timeframe mentioned and I was delighted with it.
Finally, I also have to mention the online customer service (the one you contact via your website). Although this was a while ago when the PS5 was launched, but both Elizabeth and Anthony looked into my pre-order since my email was incorrect on file and they made sure that my order got delivered on time.
I will not be taking my business elsewhere to any other company after so many great experiences.
Thank you very much Darren, Brid, Elizabeth and Anthony. I am hoping that GameStop gives you the recognition and also the pay raise that you all deserve for taking care of your customers by going above and beyond and not thinking they are just another transaction.
15 January 2022
Unprompted review
Reply from GameStop Ireland
Hi Noah!
Thank you so much for sharing your positive experience and for your kind words. That is one showstopper of a review and we were all thrilled to read it this morning - you definitely brightened up our Monday!
Customer satisfaction is our priority and we pride ourselves on our exceptional service. I'll be sure to let Customer Support and the team at our Dundrum store know - they will be absolutely delighted with your feedback!
We’re really grateful for customers like you and we look forward to welcoming you back very soon!
Thanks again!
Best wishes,
GameStop Customer Support
A team of professionals!!!
12 January 2022
Unprompted review
Reply from GameStop Ireland
Hi!
Thank you for taking the time to leave us a great review! Customer satisfaction is our priority and we pride ourselves on our exceptional service.
Thank you again for your feedback and we look forward to welcoming you back in the future!
Best wishes,
GameStop Customer Support
I was in your william street store…
I was in your william street store earlier today and i have to say the staff in there are truly exceptional. I spent a few minutes chatting with Dylan i said i was shopping for my boyfriends birthday presents and he gave me a selection of games to choose from so thank you dylan for making my experience in the store stress free and easy
12 January 2022
Unprompted review
Reply from GameStop Ireland
Hi Stephanie!
Thank you so much for sharing your positive experience and for your kind words. Customer satisfaction is our priority and we pride ourselves on our exceptional service. I'll be sure to let Dylan and the team at our William Street store know - they will be absolutely delighted with your feedback!
We’re really grateful for customers like you and we look forward to welcoming you back very soon!
Thanks again!
Best wishes,
GameStop Customer Support
Very prompt and helpful customer…
Very prompt and helpful customer service. Always kept in the loop of any developments in relation to my query.
9 January 2022
Unprompted review
Reply from GameStop Ireland
Hi!
Thank you for taking the time to leave us a great review! We're really pleased to hear you had a great experience upon contacting us. Customer satisfaction is our priority and we pride ourselves on our exceptional service.
Thank you again for your feedback and we look forward to welcoming you back in the future!
GameStop Customer Support
Always very helpful
Always very helpful when queries are sent to them.
7 January 2022
Unprompted review
Reply from GameStop Ireland
Hi!
Thank you for taking the time to leave us a great review! We're really pleased to hear you had a great experience upon contacting us. Customer satisfaction is our priority and we pride ourselves on our exceptional service.
Thank you again for your feedback and we look forward to welcoming you back in the future!
GameStop Customer Support
Have to say best customer service.I had…
Have to say best customer service.I had trouble with my payment I contact them they sorted out straight way and fix the problem with pre order.
Thanks guys
7 January 2022
Unprompted review
Reply from GameStop Ireland
Hi Kumar!
Thank you for taking the time to leave us a great review! We're really pleased to hear you had a great experience upon contacting us. Customer satisfaction is our priority and we pride ourselves on our exceptional service.
Thank you again for your feedback and we look forward to welcoming you back in the future!
GameStop Customer Support
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