The fact that I was able to speak to an lish speaking member of staff was a big thing for me as my Spanish is not good enough for something like this. Elena Herrera Rafael was very helpful, polite and... See more
Company replied
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The fact that I was able to speak to an lish speaking member of staff was a big thing for me as my Spanish is not good enough for something like this. Elena Herrera Rafael was very helpful, polite and... See more
Company replied
No es normal cobren gas de lectura estimada ,sin mirar promedios de facturas!!! cuando yo envío lectura con foto en la fecha correcta! Mal !!
Company replied
I would just like to say a HUGE thank you for the best possible Electricity supplier ever. Whilst in Spain I have tried several suppliers and been dissappointed with rates and poor service. Also... See more
I made an enquiery online, I received a call next day, initially in Spanish but they called back very quickly in English. They explained their offers very clearly in a very informative way, not hard s... See more
Gana Energía es una compañía de luz y gas natural que ofrece desde 2015 una alternativa de ahorro y sencillez en el sector energético. Ofrecemos tarifas de luz y gas a precios ajustados, facturas sin costes extra que no pediste y una Atención al Cliente cercana y ágil. Nuestros clientes ahorran una media de 366€ al año. ¿Te hacemos una comparativa gratuita de la factura de luz para ver cuánto podrías ahorrarte?
Written by the company
¡Comprometidos con nuestros clientes y con el planeta!
Calle Colón, 60, planta 5, 46004, Valencia, Spain
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Overcharged me and then gave me hidden additional charges on top of it. I've already found a considerably cheaper company

Reply from Gana Energía
Easy no effort swop from one electric supplier to gana

Reply from Gana Energía
Transfer from my old account was very easy and efficient

Reply from Gana Energía
Fast , efficient & friendly.
Great company to deal with.
Highly recommended.

Reply from Gana Energía
Very good service van Gana and also English was no problem for the people of Gana. Thank you Gana

Reply from Gana Energía
Now the contracts have been made and we are waiting for the electricity to be activated. It was a long journey when I finally understood what the electricity-related CUPS code was in Spain.

Reply from Gana Energía
It was easy to change from our previous supplier to Gana and at a more competitive rate

Reply from Gana Energía
Brilliant fast service .
Changed both our properties over, no fuss, very fast and easy to do. They will speak in English if you need them to. Much cheaper bills now.
Thank
You

Reply from Gana Energía

Reply from Gana Energía
No es normal cobren gas de lectura estimada ,sin mirar promedios de facturas!!! cuando yo envío lectura con foto en la fecha correcta!
Mal !!

Reply from Gana Energía
excellent customer service and very quick to respond would recommend to anyone

Reply from Gana Energía

Reply from Gana Energía
An extremely simple process handled expertly by Elena who speaks perfect English.

Reply from Gana Energía
Hassle free. Changing over was so easy. Spoke with a very helpful patient agent on line. Happy out.

Reply from Gana Energía
Julian was very precise with what Gana provides and I was very happy how quick it took to enable me to change my contract.

Reply from Gana Energía
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