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Garden Goods Direct Reviews 

13,909
•
TrustScore 4.5 out of 5

4.4

Garden centre
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Review summary

Created with AI, based on recent reviews

Evaluating 1,336 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and health of the plants, noting they often arrive in excellent condition and thrive. The exceptional packaging ensures items are well-protected and undamaged during transit. The ordering process is generally easy and timely, with customer service frequently commended for its helpfulness and responsiveness. However, some customers noted receiving plants in poor condition, such as those that were diseased or unhealthy upon arrival. A few others felt that shipping took a long time or lacked clear communication regarding delivery dates. Conversely, a small portion found customer service unhelpful or unresponsive when issues arose, such as receiving wrong or substandard items.

What people talk about most

Product

People report positive experiences with product, often praising the health, size, and overall quality of the... See more

Quality

Customers consistently note positive experiences with quality, often praising the healthy and well-sized... See more

Delivery service

Consumers generally express satisfaction with the delivery service, noting that items arrive quickly and are... See more

Order

Reviewers highlight positive aspects of order, with many customers finding the ordering process easy and... See more

Customer service

Users describe positive interactions with customer service, with many praising the helpfulness and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prompt and thorough responses to email inquiries, a plethora of trees and shrubs for every climate and lanscape project, knowledgeable staff, and great prices are the basis for my review. We ordered i... See more

Rated 5 out of 5 stars

Both viburnum were very well packaged and once I received the tracking info they arrived the next day. All in all from ordering to receiving the plows 7-8 days. Both plants were in excellent conditi... See more

Rated 5 out of 5 stars

I had never ordered online plants before, but after letting AI design a bed in my backyard I didn't want to spend all the time checking local nurseries for the plants I needed. Garden Goods Direct ha... See more

Rated 5 out of 5 stars

Good quality plants. Good communication and timely delivery. Well packaged and reasonably priced. Have passed on to others this rec. Not my first order from these guys. Still happy.

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Company details

  1. Garden centre
  2. Garden building supplier
  3. Interior plant hire service
  4. Nursery
  5. Pottery shop

Written by the company

Garden Goods Direct Customers, thank you for your support. We pride ourselves on a quality experience with beautiful plants and excellent customer service. We strive to bring the entire garden center experience to you online so you can devote more time to the things you love, like gardening and enjoying your outdoor living space with friends and family. Woodie and his team are here to ensure you have all the information you need to select the right product for your project. Our customer support team is working diligently to respond to each and every request. If you have reached out recently, rest assured that we will respond as soon as possible.

Our Shipping Promise

Free Shipping On Orders $199+

Free Shipping On Orders $199+
Get free and fast shipping on all physical product orders of $199+

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

14k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.4

All reviews

(13,909)

1,293 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Easy website navigation

Easy website navigation. Ordering was simple. Delivery quick. Plant was packaged securely and was healthy. Will be ordering more plants in the future.

10 June 2026
Rated 5 out of 5 stars

Good experience

I found the plants I was looking for and couldn’t find at my local nurseries. They arrived, well packaged and healthy looking. I was told there would be a slight delay in shipping, but all arrived within the window expected. I was pleasantly surprised by this experience.

16 June 2026
Rated 4 out of 5 stars

The plants arrived in record time

The plants arrived in record time, looked healthy, I planted them carefully and watered daily ever since. Although most of the plants are doing well, one of the yarrow plants looks like it’s not going to to make it. The plant insurance was expensive so I didn’t get it. Wish I had!

16 June 2026
Rated 5 out of 5 stars

Great job

Great job, quick ship, great communication. Good packing, plants well protected.

16 June 2026
Rated 5 out of 5 stars

Very Satisfied Customer

My order of two Northwind Switchgrass (3 gallon size) arrived in a timely manner, was packaged very carefully, and I received very healthy plants. I would buy plants from this company again.

16 June 2026
Rated 5 out of 5 stars

I was not able to drive to a nursery…

I was not able to drive to a nursery for a few months and was delighted to see my favorite color of Geraniums (magenta - deep hot pibk/purple) on this site in July! I ordered and they were in good shape arrived quickly and are thriving in pots now. They shipped to TN. I will remember where to get them!!!

16 June 2026

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