Delivery company had insufficient address so couldn't deliver on day expected. Asked me to contact you to send correct address so received plants a day later. Thankfully they still arrived looking ve... See more
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Review summary
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The majority of the plants were great and very healthy. 1 plant missing and 2 were very limp on arrival and have not survived. Others appear to be doing away fine. Delivery was well communicated and p... See more
Company replied
Ordering was straight forward with a huge variety to select from. I easily found what I was seeking and at a realistic price. Payment was simple too. Within a few days my order arrived and I was delig... See more
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All plants that I have received have been well packaged & sturdy plug plants that have thrived to become strong on planting out. Delivery has taken place as predicted at the time of ordering. I do... See more
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Company details
- #88 of 98 best companies in Garden
Written by the company
Gardening Direct are one of the lead Bedding Plant Suppliers in the UK. We also offer a fantastic range of Shrubs, Perennials, Bulbs, Accessories & much more!
Contact info
United Kingdom
- gardeningdirect.co.uk
4.2
Great
25k reviews
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Excellent service plants are top…
Excellent service plants are top quality and delivery times spot on.
20 August 2026
Reply from Gardening Direct
Hello,
We appreciate your positive feedback! We're so pleased to hear that you received excellent service, top-quality plants, and that our delivery times were spot on.
Kind regards,
Gardening Direct Customer Service
Gardening direct are usually brilliant
Gardening direct are usually brilliant, however the courier they use is useless as the parcels which contained hanging baskets and has an arrow on the box saying which way up to place it was totally ignored! Baskets were sideways and peat was all loose in the boxes, i suggest changing couriers!
26 August 2026
Reply from Gardening Direct
Hello,
We are truly sorry to hear about the condition of your hanging baskets upon arrival. It's very disappointing when delivery instructions are not followed, and we understand your frustration. We are actively looking into our courier services to ensure better handling of our products.
Kind regards,
Gardening Direct Customer Service
Reply from Gardening Direct
Hello,
We're so happy to hear that your order arrived well-packed and that you had a good delivery experience. Thank you for your positive feedback.
Kind regards,
Gardening Direct Customer Service
All plants that I have received have…been an asset to my garden.
All plants that I have received have been well packaged & sturdy plug plants that have thrived to become strong on planting out.
Delivery has taken place as predicted at the time of ordering.
I do feel, however, that I suffer from information overload from the number of emails received!
My general feeling is that I would recommend Gardening Direct to others.
19 August 2026
Reply from Gardening Direct
Hello,
We are so happy to hear that our plants have thrived for you and that our delivery met your expectations! We truly appreciate your positive feedback and recommendation. We also understand your concern about the number of emails received and are actively reviewing our communication frequency to improve our customer experience.
Kind regards,
Gardening Direct Customer Service
Excellent quality plants as usual from…
Excellent quality plants as usual from Gardening Direct, thank you.
20 August 2026
Reply from Gardening Direct
Hello,
We're so pleased you received excellent quality plants! Thank you for your kind words and positive feedback.
Kind regards,
Gardening Direct Customer Service
Always great
26 August 2026
Reply from Gardening Direct
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
Gardening Direct Customer Service
Everything received has been delivered…
Everything received has been delivered with care and intact.
26 August 2026
Reply from Gardening Direct
Hello,
We're so pleased to hear that everything you received was delivered with care and arrived intact! We appreciate your positive feedback.
Kind regards,
Gardening Direct Customer Service
Potted roses on special offer were good value.
The blue rose arrived looking very healthy and of good size. The mum one in a million was of good size , but leaves were a little yellowing, but now planted, it should hopefully come good. Plants arrived very quickly and packaging was good. I will be buying from Gardening Direct again.
26 August 2026
Reply from Gardening Direct
Hello,
We're so pleased to hear that the blue rose arrived healthy and of good size, and that your plants arrived quickly and well-packaged. We appreciate you letting us know about the mum's leaves and hope it thrives now that it's planted. We look forward to your next order!
Kind regards,
Gardening Direct Customer Service
Service and qualityof plants
Plants well packed for journey. Arrived in good condition no damage at all. Plants thriving.
Good service.
26 August 2026
Reply from Gardening Direct
Hello,
We're so pleased your plants were well packed for their journey and arrived in good condition with no damage. It's wonderful to hear they are thriving, and you received good service!
Kind regards,
Gardening Direct Customer Service
Healthy plants
Beautiful, healthy plants arrived. Packeted carefully with no damage. Once again, great service, value for money (plug plants recently purchased). Great delivery service.
19 August 2026
Reply from Gardening Direct
Hello,
We're so pleased to hear your beautiful, healthy plants arrived carefully packaged and undamaged. It's wonderful that you're happy with our service, value for money, and great delivery!
Kind regards,
Gardening Direct Customer Service
All good thanks
19 August 2026
Reply from Gardening Direct
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
Gardening Direct Customer Service
Plants were well packed,good…
Plants were well packed,good discribtion,and good delivery.
26 August 2026
Reply from Gardening Direct
Hello,
We're delighted to hear that your plants were well-packed, and that you found the description and delivery to be good! We truly appreciate your positive feedback.
Kind regards,
Gardening Direct Customer Service
Plants recd in good order.
19 August 2026
Reply from Gardening Direct
Hello,
We're so happy to hear that your plants arrived in good order! We appreciate you taking the time to share your positive experience with us.
Kind regards,
Gardening Direct Customer Service
Complaint
Fast delivery. I ordered 4 baskets of winter pansies. Three basket were perfect but one was all shrivelled up. I immediately gave it some water but it was beyond saving. This is the first time I have received a basket of poor quality
26 August 2026
Reply from Gardening Direct
Hello,
We appreciate you sharing your feedback regarding your recent order. We are concerned to hear that one of your pansy baskets arrived in poor condition. We are actively looking into this to prevent similar occurrences.
Kind regards,
Gardening Direct Customer Service
Delivered as said and plants were in…
Delivered as said and plants were in perfect condition.
19 August 2026
Reply from Gardening Direct
Hello,
We're so pleased your plants arrived as expected and in perfect condition! We appreciate your positive feedback.
Kind regards,
Gardening Direct Customer Service
Reply from Gardening Direct
Hello,
We're so pleased your plants arrived healthy, well-packaged, and that you received them so quickly. Thank you for your kind feedback!
Kind regards,
Gardening Direct Customer Service
Healthy little plants arrived fairly…
Healthy little plants arrived fairly quickly and are doing well.
18 August 2026
Reply from Gardening Direct
Hello,
We're so pleased to hear that your healthy little plants arrived quickly and are doing well! We appreciate your positive feedback.
Kind regards,
Gardening Direct Customer Service
delivery and the company you use leave…
delivery and the company you use leave a lot to be desired both are lacking in up to date information being given to customers
25 August 2026
Reply from Gardening Direct
Hello,
We sincerely apologize for the issues you experienced with delivery and the lack of updated information. We understand how frustrating this can be and are actively working to improve our communication and delivery services.
Kind regards,
Gardening Direct Customer Service
see my last response
18 August 2026
Reply from Gardening Direct
Hello,
We appreciate you taking the time to share your thoughts with us. We value your feedback and are reviewing your previous response carefully.
Kind regards,
Gardening Direct Customer Service
they had in stock the item i wanted at…
they had in stock the item i wanted at a good price
25 August 2026
Reply from Gardening Direct
Hello,
We are so pleased to hear that you were able to find the item you were looking for at a great price. Thank you for your wonderful feedback!
Kind regards,
Gardening Direct Customer Service
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