Delivery company had insufficient address so couldn't deliver on day expected. Asked me to contact you to send correct address so received plants a day later. Thankfully they still arrived looking ve... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The majority of the plants were great and very healthy. 1 plant missing and 2 were very limp on arrival and have not survived. Others appear to be doing away fine. Delivery was well communicated and p... See more
Company replied
Ordering was straight forward with a huge variety to select from. I easily found what I was seeking and at a realistic price. Payment was simple too. Within a few days my order arrived and I was delig... See more
Company replied
All plants that I have received have been well packaged & sturdy plug plants that have thrived to become strong on planting out. Delivery has taken place as predicted at the time of ordering. I do... See more
Company replied
Company details
- #88 of 98 best companies in Garden
Written by the company
Gardening Direct are one of the lead Bedding Plant Suppliers in the UK. We also offer a fantastic range of Shrubs, Perennials, Bulbs, Accessories & much more!
Contact info
United Kingdom
- gardeningdirect.co.uk
4.2
Great
25k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
delivery and the company you use leave…
delivery and the company you use leave a lot to be desired both are lacking in up to date information being given to customers
25 August 2026
Reply from Gardening Direct
Hello,
We sincerely apologize for the issues you experienced with delivery and the lack of updated information. We understand how frustrating this can be and are actively working to improve our communication and delivery services.
Kind regards,
Gardening Direct Customer Service
see my last response
18 August 2026
Reply from Gardening Direct
Hello,
We appreciate you taking the time to share your thoughts with us. We value your feedback and are reviewing your previous response carefully.
Kind regards,
Gardening Direct Customer Service
they had in stock the item i wanted at…
they had in stock the item i wanted at a good price
25 August 2026
Reply from Gardening Direct
Hello,
We are so pleased to hear that you were able to find the item you were looking for at a great price. Thank you for your wonderful feedback!
Kind regards,
Gardening Direct Customer Service
My order was well packaged and the…
My order was well packaged and the plants were in very good condition
24 August 2026
Reply from Gardening Direct
Hello,
We're so pleased your order was well-packaged and that the plants arrived in very good condition. Thank you for your positive feedback!
Kind regards,
Gardening Direct Customer Service
Expeditious delivery and after many…
Expeditious delivery and after many years of failure they appear to have mastered the packaging problem.
24 August 2026
Reply from Gardening Direct
Hello,
We're thrilled to hear about your expeditious delivery and that our packaging improvements have made a positive difference! Thank you for your kind words.
Kind regards,
Gardening Direct Customer Service
Excellent quality and superb delivery!
25 August 2026
Reply from Gardening Direct
Hello,
We're so happy to hear that you received excellent quality and superb delivery! We appreciate you taking the time to leave positive feedback.
Kind regards,
Gardening Direct Customer Service
Reply from Gardening Direct
Hello,
We're so pleased your plants arrived as promised and in excellent condition! We appreciate your positive feedback.
Kind regards,
Gardening Direct Customer Service
Plants delivered on time
Plants delivered on time, well packed and healthy. I am looking forward to seeing the plants in flower.
24 August 2026
Reply from Gardening Direct
Hello,
We're so pleased your plants were delivered on time, well-packed, and healthy. We hope you enjoy seeing them in flower! Thank you for your wonderful feedback.
Kind regards,
Gardening Direct Customer Service
Plants are always good but delivery is…
Plants are always good but delivery is not, so often been knocked or just upside down.
16 June 2026
Reply from Gardening Direct
Hello,
We appreciate you highlighting the consistent quality of our plants. We're very concerned about the delivery issues and are actively working to improve our packaging and handling processes to prevent this from happening again.
Kind regards,
Gardening Direct Customer Service
Reply from Gardening Direct
Hello,
We're so pleased to hear that your plants arrived healthy and in good condition! We appreciate you sharing your positive experience with us.
Kind regards,
Gardening Direct Customer Service
Plant was lost by courier.
Plant was lost by courier, Gardening Direct on being informed were quick to send a replacement.
24 August 2026
Reply from Gardening Direct
Hello,
We're glad we could promptly resolve the issue with your plant's delivery by sending a replacement. We appreciate your understanding.
Kind regards,
Gardening Direct Customer Service
Great quality
Plants arrived very quickly ,the quality of the plants was wonderful ,all very healthy.
Would have no quibbles on recommending Gardening Direct.
24 August 2026
Reply from Gardening Direct
Hello,
We are so pleased to hear that your plants arrived quickly and were healthy. We appreciate your kind words and recommendation for Gardening Direct!
Kind regards,
Gardening Direct Customer Service
Great plants and quick delivery
Great plants and quick delivery. Highly recommended. Thank you.
24 August 2026
Reply from Gardening Direct
Hello,
We're so pleased you received great plants and that your delivery was quick! Thank you for your kind words and recommendation.
Kind regards,
Gardening Direct Customer Service
Reply from Gardening Direct
Hello,
We're delighted to hear that you found our website easy to use and our prices good. It's wonderful to know your items arrived well-packed and of good quality. Thank you for your positive feedback!
Kind regards,
Gardening Direct Customer Service
Prompt delivery of plants in good condition.The confirmation of the order and…
The confirmation of the order and emails about delivery were very efficient. The goods were well packaged and in good condition when they arrived.
17 August 2026
Reply from Gardening Direct
Hello,
We're so pleased to hear that your order confirmation and delivery emails were efficient. We're also glad your items were well-packaged and arrived in good condition!
Kind regards,
Gardening Direct Customer Service
Not impressed
The packing was appalling, cardboard damp. The agapanthus bulbs were totally pot bound but thankfully sorted and looking better. The storm cloud geranium had 4 leaves one of which was dead and another just lying on the pot. Now potted up in large container and has mildew. Have had to remove another leaf. All in all not very impressive.
17 August 2026
Reply from Gardening Direct
Hello,
We are very sorry to hear about the condition of your recent order. It's truly disappointing that the packaging was damp and that the plants arrived in such poor shape, particularly the geranium with mildew. We appreciate you bringing these issues to our attention.
Kind regards,
Gardening Direct Customer Service
I'm always looking forward to my…
I'm always looking forward to my delivery of your plants. 🪴 I will always be delighted with your range of excellent plants. Thank you
24 June 2026
Reply from Gardening Direct
Hello,
We're so pleased to hear you always look forward to your plant deliveries and are delighted with our range of excellent plants! Thank you for your wonderful feedback.
Kind regards,
Gardening Direct Customer Service
Ordering was straight forward with a…
Ordering was straight forward with a huge variety to select from. I easily found what I was seeking and at a realistic price. Payment was simple too. Within a few days my order arrived and I was delighted with the quality of the bulbs and the plants which were exceptional and ready for planting. I am happy to say that they are really blossoming out in the garden as I got them planted a few hours before we had our first rain.
21 August 2026
Reply from Gardening Direct
Hello,
We're so happy to hear that you found our ordering process straightforward and that you were pleased with the variety and pricing. It's wonderful that your bulbs and plants arrived in exceptional condition and are now blossoming beautifully in your garden!
Kind regards,
Gardening Direct Customer Service
I was mislead by the internet entry
I was mislead by the internet entry. There was an offer for 2 for 1 on 10 off pansies. I ordered 12 off but didn’t get 2 for 1.
20 August 2026
Reply from Gardening Direct
Hello,
We appreciate you sharing your feedback. We are sorry to hear about the confusion regarding the pansies offer and will review our online entries.
Kind regards,
Gardening Direct Customer Service
Plug plants arrived in good shape and…have flowered all summer
Plug plants arrived in good shape and are now been flowering all summer
25 March 2026
Reply from Gardening Direct
Hello,
We're so pleased to hear that your plug plants arrived in good shape and have been flowering beautifully all summer! Thank you for sharing your positive experience.
Kind regards,
Gardening Direct Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.