Garden Wildlife Reviews 

521
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional quality of the items, noting that plants and furniture consistently arrive in sturdy packaging and perfect condition. Buyers also appreciate the fast and efficient delivery service, praising drivers for being friendly and helpful when dropping off heavy items at customers' homes. Some people were dissatisfied with occasional delivery delays, mentioning that certain orders took several weeks or even months to finally arrive. Others also noted occasional issues with damaged packaging, missing components, or products arriving with minor manufacturing faults that required extra effort to resolve.

What people talk about most

Product

People report positive experiences with product, frequently praising the high quality and healthy condition... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising super fast shipping, helpful... See more

Quality

Consumers find quality to be a source of great satisfaction, frequently praising the healthy condition of... See more

Order

Clients share ambiguous opinions on order, as while some reviewers praise seamless online purchasing and fast... See more

Service

Customers felt high satisfaction with the service, praising helpful relations and fast, efficient delivery.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'd ordered the Ascalon Blaisdon Arbour, ordering on website was straight forward no probs. Email communication good. Delivery was via FedEx, text/email updates from them were good and left the pa... See more

Company replied

Rated 5 out of 5 stars

As always garden wildlife gives a great service. Well packaged plant and no damage in transit. Quick in posting the plant off. Streptocarpus plant Celebration was in bloom with a lot of flower stems... See more

Company replied

Rated 5 out of 5 stars

Ordered Galanthus S. Arnott bulbs. When they arrived they were big healthy bulbs in bud and are now (a month later) flowering. Slightly confused to receive a text from DHL telling me my parcel from J... See more

Company replied

Rated 5 out of 5 stars

The plants arrived very quickly with care instructions which are very helpful. They arrived in perfect condition, very healthy. One or two were producing flowers which have now opened with beautiful... See more

Company replied



Company details

  1. Garden centre

About Garden Wildlife

Written by the company

Garden Wildlife was set up to source and supply great products to help UK gardeners attract more wildlife.

Many species of UK wildlife need as much help as possible and we see our gardens as the perfect oases to give them that help.

Whether you want to attract birds, butterflies, bees, hedgehogs or micro-invertebrates we'll be able to help you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

521 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(521)

162 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered a garden bench it arrived as…

Ordered a garden bench it arrived as informed fully assembled and looks beautiful. Great price and super quality I would definitely buy from this company again.

24 June 2026
Garden Wildlife logo

Reply from Garden Wildlife

Hi Mrs Hibbert.

We're glad to hear that the bench arrived and it's great quality.

Kind regards

Jamie

Rated 2 out of 5 stars

Nematodes

The delivery of this perishable item was much delayed and when delivered was left with the Postal Service for two days during record breaking temperatures.

22 June 2026
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Reply from Garden Wildlife

Hi Doreen, thanks for your review. We're so sorry for the delay in getting the order to you. Unfortunately there was a national shortage of nematodes which resulting in them taking longer than we had initially expected to be dispatched. If you can send us an email, I will see if there is anything we can do for you regarding the delay.

I have checked the tracking and the order was dispatched on Friday, Royal Mail then attempted delivery on Saturday as expected but there was no answer, so it was sent out again on Monday where it was delivered.

Rated 2 out of 5 stars

I ordered and paid for a product which…

I ordered and paid for a product which I urgently needed.
It took 3 weeks to arrive and I received no updates nor apologies for the delay.
I was forced to purchase another product to use in the interim.

18 June 2026
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Reply from Garden Wildlife

Hi Ceceile

I am sorry that this order took longer than expected to arrive. Unfortunately, there were delays due to quality control issues for the product and stock came in a lot later than expected. I am very sorry that you were not informed of this when we found out. We will be reviewing this internally to make sure that all order updates are being communicated with our customers going forward.

Kind Regards
Luke

Rated 5 out of 5 stars

Great customer service

Great customer service! Communication about delivery was prompt, friendly and helpful from both Garden Wildlife and their courier. Seamless service and the garden bench I ordered came ready assembled and was put exactly where I wanted it.
Great product at a great price. Thank you

17 June 2026
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Reply from Garden Wildlife

Hi AK.

We're glad to hear that we provided a seamless service and the bench was a great price.

Kind regards

Jamie

Rated 4 out of 5 stars

Had to contact them to ask when…

Had to contact them to ask when delivery was expected, very helpful and received my item next day

15 June 2026
Garden Wildlife logo

Reply from Garden Wildlife

HI Cheryl

Thank you for the kind review. I'm glad to hear that our team was able to help you and that you are happy with the order. If you need any further assistance please don't hesitate to reach out to us at sales@gardenwildlife.com

Kind Regards
Luke

Rated 5 out of 5 stars

Best priced item

Best priced item, quality product and the product description was excellent. Delivery man was very kind, brought the garden bench by himself to the back garden. I wholeheartedly recommend Garden life.

17 June 2026
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Reply from Garden Wildlife

Hi Sanil

Thank you so much for the kind review. We are glad to hear that you are happy with the service and the bench. If you need any assistance with it going forward please don't hesitate to reach out to us.

Rated 4 out of 5 stars

Good information regarding dispatch

Good information regarding dispatch and arrivl times of package.

12 June 2026
Garden Wildlife logo

Reply from Garden Wildlife

Hi Hilary

Thank you so much for the review. I'm glad to hear that you were happy with the communication and delivery. If there was anything more we could have done to earn the full 5-stars please let us know at sales@gardenwildlife.com

Kind Regards
Luke

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Great plants when arrived and packed securely in the box.would use this company again.

17 June 2026
Garden Wildlife logo

Reply from Garden Wildlife

Hi Jackie

Thank you so much for the 5-stars. We're glad to hear that you are happy with the service and products. If there's anything else we can help with please let us know.

Rated 5 out of 5 stars

I have yet to see the results ,but will…

I have yet to see the results ,but will continue to use product and pass on recommendations .
Also as a company you took responsibility for replacing a lost parcel thankyou .

19 June 2026
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Reply from Garden Wildlife

Hi Marelyn

Thank you for the kind review. I'm sorry that the first order didn't arrive as expected but glad that you are happy with the support and the product. If you need any further assistance please do not hesitate to reach out to us.

Rated 4 out of 5 stars

Good product

Good product

10 June 2026
Garden Wildlife logo

Reply from Garden Wildlife

Hi Peter

Thank you for the kind review. We're glad to hear that you're happy with the item. If there is anything more that we could have done to earn that 5th star please let us know at sales@gardenwildlife.com

Kind Regards
Luke

Rated 5 out of 5 stars

A business that truly cares.

This is a business that not only offers exceptional products at a bargain price. In addition they are that rarest of companies, they truly care about their customers. There was an issue with my delivery due to the errors of a 3rd party & they moved heaven and earth to help me. They were attentive, professional and genuinely helpful. I would assure anyone that they’re in good hands with this company.

8 June 2026
Garden Wildlife logo

Reply from Garden Wildlife

Hi William

Thank you so much for the kind review. I'm glad we could get this sorted for you. If you need any further assistance with the order please let us know.

Rated 5 out of 5 stars

Price, Quality, Delivery, Service, nailed it

The price was spot on for what is a solid piece of garden furniture, cant fault it at all, not forgetting the delivery guys,top lads

10 June 2026
Garden Wildlife logo

Reply from Garden Wildlife

Hi Graham.

We're glad to hear that you are happy with the garden furniture.

Kind regards

Jamie

Rated 5 out of 5 stars

Lovely bench

Lovely bench, great value and free delivery.
Only downside was, that although we knew it was on its way with a delivery slot, we didn't know how long it had been sitting in my front garden, within that time slot as we were not informed it has been delivered 😀

11 June 2026
Garden Wildlife logo

Reply from Garden Wildlife

Hi Deborah.

We're glad to hear that the bench is lovely.

We'll raise the feedback about the courier to them.

Kind regards

Jamie

Rated 5 out of 5 stars

Fruit picker

Easy to order. Super fast delivery. Kept me informed. Product looks good

9 June 2026
Garden Wildlife logo

Reply from Garden Wildlife

Hi Mrs Cox.

We're glad to hear that everything arrived quickly.

Kind regards

Jamie

Rated 5 out of 5 stars

Good value

Good value, rapid delivery.

10 June 2026
Garden Wildlife logo

Reply from Garden Wildlife

Hi William

We're glad to hear that everything arrived quickly and it was good value.

Kind regards

Jamie

Rated 5 out of 5 stars

Great service

Always provide great timely service and good products

5 June 2026
Garden Wildlife logo

Reply from Garden Wildlife

Hi Norma.

We're glad to hear that we provide good products at a timely service.

Kind regards

Jamie

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