I bought a Gard Pro Ultra 3 watch. Everything was working ok, then the apps stopped showing me "sleep data" and sometimes showed no data at all. Got in contact with Gard Pro help service and the tech... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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The product works very well, I have been using it for about 2 weeks now. You need to change your couriers in Australia, firt shipment lost in melbourne and never made it to Adelaide, second shi... See more
Company replied
The watch I purchased was not appropriate for me. It was difficult for me to read, in particular certain values that I was tracking and would access frequently while on the move. GuardPro was very res... See more
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Overall very satisfied with the device, just find the step tracker you need to swing arms full to record proper steps. Other than that the whole experience is great.
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Company details
Written by the company
To create the ultimate sports watch, we brought every element together for unparalleled performance. - Gard Pro ©
Contact info
United States
- support@gardpro.com
- gardpro.com
4.3
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 2 weeks
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Reply from Gardpro.com
Hello Tony,
Thanks for the kind words! We’re glad you felt well looked after and kept informed along the way. We really appreciate you sharing your experience with us!
Kind regards,
GARD PRO TEAM
The help was quickstep solved and we…
The help was quickstep solved and we received a New watch
25 September 2026
Unprompted review
Reply from Gardpro.com
Hello Peter,
We’re glad our team could quickly get everything sorted and arrange a new watch for you. It’s lovely to know you felt well supported throughout the process. Thanks for sharing your experience with us!
Kind regards,
GARD PRO TEAM
Reply from Gardpro.com
Hi Basil,
We're sorry you're unhappy, but we want to clarify what's actually happening with your order, this was a return due to a change of mind rather than a fault with the watch. We've now received the returned item and are currently inspecting it, and a refund will be processed once that inspection is complete.
Regards,
The GARD PRO Team
Best watch I've ever had
Best watch I've ever had. Customer service has been fantastic. They say charge once a week mine is the end of 2nd week still 70% . Totally pleased recommend to anyone needing a watch no monthly charges.
10 September 2026
Unprompted review
Reply from Gardpro.com
Hello William,
It means a lot to hear you call it the best watch you’ve ever had. We love that the battery is still going strong after two weeks, and we’re just as happy to hear our team has taken good care of you. Thanks so much for recommending Gard Pro!
Kind regards,
GARD PRO TEAM
Great after sale and return customer…
Great after sale and return customer service.
11 September 2026
Reply from Gardpro.com
Hello Serge,
We’re really glad you had a positive experience with our after-sales and returns team. Thanks for your kind words and for taking the time to share your experience with us!
Kind regards,
GARD PRO TEAM
Gardpro Purchase
I did a lot of research before purchasing the watch and was not disappointed after receiving it and using it. Although I have only had it a relatively short period of time I couldn’t be happier with it. I have used many of the apps on the phone and have not had an issue. I am glad I chose Gardpro for my new watch.
24 September 2026
Unprompted review
Reply from Gardpro.com
Hello Terry,
It’s lovely to hear that all your research led you to Gard Pro and that the watch has lived up to your expectations. We’re glad you’re enjoying the features and have had such a smooth experience so far. Thanks for choosing Gard Pro!
Kind regards,
GARD PRO TEAM
Very quick response to my mails and a…
Very quick response to my mails and a satisfactory resolution to my issue. Thank you very much
23 September 2026
Unprompted review
Reply from Gardpro.com
Hello Pascale,
We’re so glad our team was able to respond quickly and get everything sorted for you. Thank you for your kind words and for taking the time to share your experience!
Kind regards,
GARD PRO TEAM
That is what i want a watch to be like.
That is what i want a watch to be like.
22 September 2026
Unprompted review
Reply from Gardpro.com
Hello Patricia,
Lovely to hear the watch is exactly what you were looking for. Thanks for choosing Gard Pro and sharing your feedback with us!
Kind regards,
GARD PRO TEAM
Reply from Gardpro.com
Hello Darryl,
Great to hear you’re loving your watch! We’re glad the packaging made a good impression too. Thanks for choosing Gard Pro and sharing your experience with us!
Kind regards,
GARD PRO TEAM
Good multi function watch
Gardpro sells a good product at a reasonable price, customer service is well received. The watch has multiple features and functions, B/P is very accurate, screen is very readable even in direct sunlight. So far bailiff is great, 1 week in and still at 63%. Although I don’t use Bluetooth and the phone features. All in all a great watch.
15 September 2026
Reply from Gardpro.com
Hello David,
Thanks for sharing such detailed feedback. It’s great to hear you’re enjoying the range of features, clear display and impressive battery life, as well as the support from our team. We’re glad your Gard Pro has made such a positive impression so far!
Kind regards,
GARD PRO TEAM
Scam - Returned Watch with No Refund Given
I have been trying to return the watch with no response from Gard Pro support. I emailed them countless times, tried to chat with support on their website and ended up returning the watch at my own expense ($35). They have not confirmed they received the returned watch and at this point I doubt they will be giving me a refund. While they did create a return label for me to use, no outlet would accept the parcel which is why I ended up paying for postage myself.
26 August 2026
Unprompted review
Reply from Gardpro.com
Hello, We're very sorry to hear about the difficulties you experienced with your return. We understand how frustrating it must have been this entire experience.
We also apologize that you have not yet received confirmation that the returned watch was received or an update regarding your refund. This is certainly not the experience we want our customers to have.
Please contact our customer support team with your order details and return tracking information so we can review the status of your return and assist with the next steps.
Thank you for sharing your experience, and we're sorry for the frustration caused.
A problem with a watch was very Quick…
A problem with a watch was very Quick solved. The watch couldn’t be fixed so we got a new one! Very good help!
22 September 2026
Unprompted review
Reply from Gardpro.com
Hello Ilse,
We’re glad our team could quickly find a solution and arrange a replacement watch for you. It’s great to know you felt well supported throughout the process. Thanks for sharing your experience with us!
Kind regards,
GARD PRO TEAM
Everyone I have dealt with at Gard Pro…
Everyone I have dealt with at Gard Pro has been amazing from the day I purchased my watch 2 years ago , amazing customer service !!
18 September 2026
Unprompted review
Reply from Gardpro.com
Hello Helen,
It means a lot to hear that you’ve had such a positive experience with our team over the past two years. Thank you for your continued trust in Gard Pro and for your lovely words about our customer service!
Kind regards,
GARD PRO TEAM
Support is awesome and product is amazing
Support is awesome! My questions were answered and made me feel taken cared of.
I am very happy with the watch as well. Will definitely refer to everyone looking for a robust and very functional watch.
22 September 2026
Unprompted review
Reply from Gardpro.com
Hello Erwin,
Thanks for sharing your experience with us. We’re so glad our team was able to answer your questions and make you feel well looked after. It’s also great to hear how happy you are with the watch. We really appreciate your recommendation and support!
Kind regards,
GARD PRO TEAM
Fast delivery with up to date tracking…
Fast delivery with up to date tracking information.. Easy app set up. Amazing battery life .
16 September 2026
Unprompted review
Reply from Gardpro.com
Hello Tracey,
Great to hear everything went smoothly from delivery to setting up the app. We’re especially glad the battery life is already making such a great impression. Thanks for sharing your experience with us!
Kind regards,
GARD PRO TEAM
Great quality watch
Great quality watch. Great price. The battery lasts for many weeks before recharging. Love all the features and great sound quality
7 September 2026
Reply from Gardpro.com
Hello Kay,
Thanks for sharing your experience. We’re glad you’re enjoying the quality, features and sound, and it’s especially nice to hear how impressed you are with the battery life. We really appreciate your feedback!
Kind regards,
GARD PRO TEAM
Reply from Gardpro.com
Hello Kylie,
Great to hear your order arrived right on time. Thanks for sharing your experience, and we hope you enjoy your purchase!
Kind regards,
GARD PRO TEAM
Reply from Gardpro.com
Hello Gus,
Thanks for your feedback. We’re glad ordering was easy and, most importantly, that you’re happy with your Gard Pro. Enjoy your new watch!
Kind regards,
GARD PRO TEAM
Reply from Gardpro.com
Hello Muhammad,
Thanks for the kind words! We’re glad you had such a positive and professional experience with Gard Pro. We really appreciate your feedback!
Kind regards,
GARD PRO TEAM
Clear communication
Clear comms from the company which made ordering easy and straightforward. Swift response in terms of dispatch and replacement arrived well packaged. I am very happy with the efficiency and professionalism of this company.
19 September 2026
Unprompted review
Reply from Gardpro.com
Hello Rosemary,
It’s lovely to hear that everything felt easy and straightforward, from ordering to receiving your replacement. We really appreciate your kind words about our communication and service, and we’re glad our team took good care of you!
Kind regards,
GARD PRO TEAM
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