I bought a Gard Pro Ultra 3 watch. Everything was working ok, then the apps stopped showing me "sleep data" and sometimes showed no data at all. Got in contact with Gard Pro help service and the tech... See more
Company replied
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Review summary
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The product works very well, I have been using it for about 2 weeks now. You need to change your couriers in Australia, firt shipment lost in melbourne and never made it to Adelaide, second shi... See more
Company replied
The watch I purchased was not appropriate for me. It was difficult for me to read, in particular certain values that I was tracking and would access frequently while on the move. GuardPro was very res... See more
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Overall very satisfied with the device, just find the step tracker you need to swing arms full to record proper steps. Other than that the whole experience is great.
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Company details
Written by the company
To create the ultimate sports watch, we brought every element together for unparalleled performance. - Gard Pro ©
Contact info
United States
- support@gardpro.com
- gardpro.com
4.3
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 2 weeks
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I had a faulty watch
I had a faulty watch , and gardpro fully replaced the watch, very quick. Cannot fault that service
17 September 2026
Reply from Gardpro.com
Hello David,
We’re really pleased our team could take care of everything quickly and get your replacement to you without any hassle. It’s great to know the service left such a positive impression. Thanks for the kind words, David!
Kind regards,
GARD PRO TEAM
Watch is okay - no wow factor though!
I got the Gard Pro 4 - it's okay, but nothing special really. Instructions are not brilliant, watch faces are quite limited and notifications seem to come through very randomly, despite me receiving What's App and text messages on my phone.
I think it's a shame that the company have obviously spent lots of money on advertising their product, but the customer support and basics like user guides, don't seem to have had the same investment. It does feel a bit like a scam to me.
I'll look into sending it back within the 30 days, but suspect that this could be problematic.
23 September 2026
Unprompted review
Reply from Gardpro.com
Hi Graeme,
Thank you for the honest feedback. Sorry to hear the watch has felt underwhelming overall, and we appreciate you flagging the instructions and watch face selection, that's useful for us to pass along. On notifications coming through inconsistently, it's worth checking that WhatsApp and messages are enabled under Device > App Reminder / SMS Reminder in the GARD PRO FIT app, and that Bluetooth and notification permissions are fully allowed on your phone, that's usually the cause of gaps like this. If you do decide to return it within the 30 days, the process is straightforward, just reach out to us at support@gardpro.com and we'll walk you through it.
Regards,
The GARD PRO Team
This company could at least get back to…
This company could at least get back to their customers when we make a complaint and seek advice.
Very poor
PP
25 September 2026
Unprompted review
Reply from Gardpro.com
Hi Bill,
We're sorry to hear you haven't had a response to your complaint, that's not the level of service we aim for. Please reach out to us again at support@gardpro.com with your order details, and we'll make sure you get a proper response this time.
Regards,
The GARD PRO Team
Great value for the watch but also the…
Great value for the watch but also the selection of straps to go with it. The straps are very easy to change so I now have lots of different colours.
The ordering and delivery service is efficient and speedy.
22 September 2026
Unprompted review
Reply from Gardpro.com
Hello Di,
We love that you’ve built up a collection of different colored straps to switch up the look of your watch! It’s great that you find them so easy to change, and we’re glad everything from ordering to delivery went smoothly too. Thanks for sharing your experience with us!
Kind regards,
GARD PRO TEAM
1st watch stopped working
1st watch stopped working, sent video proof to customer service and they replaced it with a new one. Working great so far. Really nice watch 👌quick delivery and great customer service
16 September 2026
Unprompted review
Reply from Gardpro.com
Hello David,
Thanks for giving us the opportunity to get things sorted for you. We’re glad our team could arrange a replacement quickly and that everything is working well now. It’s also great to hear you were happy with the delivery and customer service. Thanks for sharing your experience with us!
Kind regards,
GARD PRO TEAM
Reply from Gardpro.com
Hello Leo,
That’s wonderful to hear! We’re really happy our team made such a positive impression and gave you the level of service we always aim for. Thanks for your kind words, Leo!
Kind regards,
GARD PRO TEAM
Very pleased with this product
Very pleased with this product, reasonably priced, no issues.
28 September 2025
Unprompted review
Reply from Gardpro.com
Hello Margaret,
It’s lovely to know your watch has been working just as you hoped and that you’re happy with the value for money. Thanks for choosing Gard Pro and taking the time to share your experience!
Kind regards,
GARD PRO TEAM
Bought this to replace an Apple Watch
Bought this to replace an Apple Watch. Quality is fantastic and functions better than my old smart watch at a fraction of the price. A no brainer if you want a stylish, functional smartwatch that does everything!
10 September 2026
Unprompted review
Reply from Gardpro.com
Hello Neil,
It’s great to know your Gard Pro has been such a good replacement for your previous smartwatch. We’re especially glad you’re impressed with the quality, functionality and value for money. Thanks for the fantastic feedback and for choosing Gard Pro!
Kind regards,
Overall very satisfied with the device
Overall very satisfied with the device, just find the step tracker you need to swing arms full to record proper steps. Other than that the whole experience is great.
20 September 2026
Reply from Gardpro.com
Hello,
We’re glad you’ve had such a positive experience with your watch overall. We also appreciate your feedback about the step tracking and will certainly take it on board. Thanks for sharing your experience with us!
Kind regards,
GARD PRO TEAM
I found them difficult to deal with…
I found them difficult to deal with eventually go my refunds for 2 watch's purchased.the graud pro 4 had a faulty sense, didn't turn on with
wrist movement, watch didn't suit my needs, but my brother got a present of the ultra & loves it especially the the battery life!
10 August 2026
Reply from Gardpro.com
Hi Mary,
Thank you for the review, and we're sorry the process felt difficult to deal with along the way. We're also sorry the wrist-wake sensor on your Health 4 wasn't working properly, that's not the experience we want, and it sounds like it wasn't quite the right fit for your needs either way. Glad to hear this has since been resolved. On a brighter note, really pleased your brother's Ultra is working out so well for him, especially the battery life!
Regards,
The GARD PRO Team
Reply from Gardpro.com
Hi,
Thank you for the review, we're sorry the step count hasn't been accurate for you. Step tracking gives a general estimate based on motion sensors rather than an exact count, so some variance is normal, but if it feels significantly off, please reach out to us at support@gardpro.com and we'll take a closer look.
Regards,
The GARD PRO Team
The user guide is a bit vague and…
The user guide is a bit vague and unclear. The “find my phone” feature only works when the Gard pro app is launched. If it is not, the watch does not connect to the phone. It would also be nice if Gard Pro would connect to the Pedometer app as my iPhone only records steps from that app. Otherwise, this is a terrific and useful watch with many other useful functions.
20 September 2026
Reply from Gardpro.com
Hi Otte,
Thank you for the thorough feedback, and glad to hear you're finding the watch terrific and useful overall. We're sorry the user guide wasn't as clear as it should have been, and we understand the frustration with needing the GARD PRO app open for Find My Phone to work. We've also passed your suggestion about connecting with Apple's Pedometer app on to our product team, that's useful input.
Regards,
The GARD PRO Team
I made the decision to purchase the…
I made the decision to purchase the smart watch because my Dad has one and is extremely happy with it.
28 September 2026
Reply from Gardpro.com
Hello Kim,
It’s great to hear your dad has been so happy with his Gard Pro and that his experience helped with your decision. We hope you’ll be just as happy with your new watch. Thanks for choosing Gard Pro!
Kind regards,
GARD PRO TEAM
Reply from Gardpro.com
Hi,
Thank you for the review, we're sorry to hear your experience with our customer service team wasn't a good one. We'd like to understand what happened so we can put it right, please reach out to us at support@gardpro.com with a few details about your interaction.
Regards,
The GARD PRO Team
Reply from Gardpro.com
Hello Andrew,
We’re happy you found the right strap on our website and were able to get everything sorted easily. We hope the new strap gives you a much more comfortable fit. Thanks for sharing your experience with us!
Kind regards,
GARD PRO TEAM
The product works very well
The product works very well, I have been using it for about 2 weeks now.
You need to change your couriers in Australia, firt shipment lost in melbourne and never made it to Adelaide, second shipment sat in melbourne for approx 10 days and finally tunred up in adelaide after I thought it had got lost again.
Your australian courier is giving your product a very poor experience and probably causing you lost sales.
12 September 2026
Reply from Gardpro.com
Hello Brett,
We’re glad the watch itself has been working well for you over the past couple of weeks. We’re sorry, though, that the delivery experience didn’t match the quality you expected from us. We really appreciate your honest feedback about the courier service in Australia and will make sure it’s taken on board. Thanks for your patience and for sharing this with us.
Kind regards,
GARD PRO TEAM
The website is easy to use
The website is easy to use - I could compare the watches and choose the one that suited my needs best. The price was significantly better than competitors and the watch itself was fairly straight forward to set up and get going. I've previously had a fit bit that lasted a couple of years - time will tell if this is a longer lasting watch, but I am very happy with the features and functionality so far.
19 September 2026
Reply from Gardpro.com
Hello Ryzo,
Great to hear you found it easy to choose the right watch and get everything set up. We’re glad you’re enjoying the features and value so far. Thanks for choosing Gard Pro!
Kind regards,
GARD PRO TEAM
Excellent company and product love my…
Excellent company and product love my watch would happily recommend
13 September 2026
Reply from Gardpro.com
Hello Kaylene,
So nice to hear how much you love your watch and that you’ve had such a positive experience with Gard Pro. Thanks for your kind words and recommendation. We really appreciate your support!
Kind regards,
GARD PRO TEAM
I recently received my gar pro health 4…
I recently received my gard pro health 4 watch set up was easy and easy connected to my phone after I downloaded their app for the watch . I now monitor my blood pressure and my sleep 😴 along with my stress level and steps and my work out at the gym
25 September 2026
Unprompted review
Reply from Gardpro.com
Hello Graeme,
Great to hear you found your Health 4 easy to set up and connect to your phone. We’re glad you’re enjoying the range of health and fitness features and putting them to good use both day to day and at the gym. Thanks for choosing Gard Pro!
Kind regards,
GARD PRO TEAM
Reply from Gardpro.com
Hello Penny,
Thanks for sharing your experience with us. We’re glad everything went smoothly with the delivery and that your Gard Pro is working well. We hope you continue to enjoy it!
Kind regards,
GARD PRO TEAM
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