Garner Health Reviews 

172
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 171 reviews, reviewers had a great experience with this company. Customers frequently praise the supportive staff for being responsive, kind, and always ready to answer questions quickly and efficiently. People also find the setup process smooth and appreciate the helpful assistance provided when navigating medical reimbursements and scheduling appointments. However, some people mentioned that getting financial reimbursements can sometimes take longer than expected or require additional documentation. Others noted frustration when certain preferred medical providers, specialists, or specific doctors were not covered under the approved network list. Consumers also described occasional difficulties adding new practitioners when dealing with multiple care professionals during ongoing treatments.

What people talk about most

Customer service

Clients share positive opinions on customer_service, noting that representatives are helpful, respectful, and... See more

Service

Customers had ambiguous experiences with service, often highlighting the helpfulness of the concierge team... See more

User experience

Reviewers highlight positive aspects of user experience, consistently noting how simple and straightforward... See more

Refund

Reviewers mention ambiguous feedback about refund, highlighting both very smooth experiences and significant... See more

Staff

People report positive experiences with staff, highlighting that team members are extremely kind, helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ever since I joined this program, I've been pleasantly surprised at how the program works! I have such a great company that I work for and they afford us every opportunity to become health conscious,... See more

Rated 5 out of 5 stars

I love that I was able to save $1000 by using preferred providers that were already my doctors! I saved by getting $1000 returned to me after meeting the qualified minimum payments and using my own do... See more

Rated 5 out of 5 stars

The front end experience of making sure your provider is on the list or getting them added if they aren't feels a little tedious, but I love this service so much!!!! I was shocked how great this works... See more

Rated 5 out of 5 stars

I am very pleased with my experience with Garner. It helps immensely to be reimbursed for all of the doctor appointments I have to go to. Especially with the high cost of my insurance through my emplo... See more


Company details

  1. Health insurance agency

Written by the company

Garner Health is a technology company on a mission to transform the healthcare economy and deliver high-quality and affordable care for all. Our goal is to change how our healthcare system works at its core. Using a new approach to data science and novel financial incentives, we help patients identify the highest-quality doctors and help doctors improve how they practice medicine. We seek to change the economics of healthcare so that providers thrive by practicing the best medicine, not by performing more invasive procedures. Garner uses one of the nation's most robust medical datasets, covering over 60 billion medical records from 320 million patients, and over 550 proprietary clinical metrics to identify the best doctors in the nation. Garner then creates meaningful financial incentives for patients to see these providers. When members use Garner to find a Top Provider, Garner can reimburse their out-of-pocket costs, including copays, office visits, medical tests, and surgeries. With Garner Assistant, members can find Top Providers who are in-network, available, and nearby, understand their benefits, and book appointments, with a dedicated concierge team available along the way. Today, more than 800 employers trust Garner to help over 2.5 million people get better care. Employers see 12% lower plan costs on average, employees pay 80% less out-of-pocket to see the best doctors, and Garner has saved employers over $1 billion to date.


Contact info

4.2

Great

TrustScore 4 out of 5

172 reviews

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4.2

All reviews

(172)

172 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This app is just a paywall…

This app is just a paywall to your company's benefits. They claim they help find doctors in your region but it is just a user sourced list of existing care professionals. The "dispute" processes for unpaid submissions is straightforward but be ready to do it EVERY SINGLE TIME.

29 July 2026
Rated 5 out of 5 stars

So easy to setup and use

So easy to setup and use. Just add your care team that are in network and Garner manages the rest. It has help save so much money on copays. The Concierge team is very helpful and willing to research and answer your questions. Keep up the great work!

29 July 2026
Rated 3 out of 5 stars

Covered reimbursement by address or business

It seems odd to me that if my PCP is the head of the office, that all of his students at the same address is not automatically covered without me asking for it. It is tiring to have to keep contacting you to have new student doctors added to my account when they provide my care under his supervision. It would be nice to have the business or address added to my account instead of having to keep adding individual doctors under his supervision so I get reimbursed.

28 July 2026
Rated 5 out of 5 stars

Garner has made getting setup and…

Garner has made getting setup and talking with someone so simple! Those I've dealt with have been extremely kind and helpful!! Everything happens just as Garner states it will! Couldn't be happier with Garner!!!

29 July 2026
Rated 5 out of 5 stars

Easy & Effective

Always super easy to contact a representative and get my questions answered. I’m never in the unknown about anything!

29 July 2026
Rated 5 out of 5 stars

Great working with Garner!

Being that I was new to Garner Health, I did not realize that I needed to add the provide to my network BEFORE I made an appointment. They were understanding and helped me get my network completed. They were very prompt with payment. What a great company to work with :)

29 July 2026

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