Ever since I joined this program, I've been pleasantly surprised at how the program works! I have such a great company that I work for and they afford us every opportunity to become health conscious,... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Garner Health is a technology company on a mission to transform the healthcare economy and deliver high-quality and affordable care for all. Our goal is to change how our healthcare system works at its core. Using a new approach to data science and novel financial incentives, we help patients identify the highest-quality doctors and help doctors improve how they practice medicine. We seek to change the economics of healthcare so that providers thrive by practicing the best medicine, not by performing more invasive procedures. Garner uses one of the nation's most robust medical datasets, covering over 60 billion medical records from 320 million patients, and over 550 proprietary clinical metrics to identify the best doctors in the nation. Garner then creates meaningful financial incentives for patients to see these providers. When members use Garner to find a Top Provider, Garner can reimburse their out-of-pocket costs, including copays, office visits, medical tests, and surgeries. With Garner Assistant, members can find Top Providers who are in-network, available, and nearby, understand their benefits, and book appointments, with a dedicated concierge team available along the way. Today, more than 800 employers trust Garner to help over 2.5 million people get better care. Employers see 12% lower plan costs on average, employees pay 80% less out-of-pocket to see the best doctors, and Garner has saved employers over $1 billion to date.
Contact info
United States
- concierge@getgarner.com
- garnerhealth.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
amazing!!!
This app is just a paywall…
This app is just a paywall to your company's benefits. They claim they help find doctors in your region but it is just a user sourced list of existing care professionals. The "dispute" processes for unpaid submissions is straightforward but be ready to do it EVERY SINGLE TIME.
So easy to setup and use
So easy to setup and use. Just add your care team that are in network and Garner manages the rest. It has help save so much money on copays. The Concierge team is very helpful and willing to research and answer your questions. Keep up the great work!
Customer service was so helpful in…
Customer service was so helpful in getting me connected with good providers.
Quick response for all the time I have…
Quick response for all the time I have needed assistance
my issue was resolved
Covered reimbursement by address or business
It seems odd to me that if my PCP is the head of the office, that all of his students at the same address is not automatically covered without me asking for it. It is tiring to have to keep contacting you to have new student doctors added to my account when they provide my care under his supervision. It would be nice to have the business or address added to my account instead of having to keep adding individual doctors under his supervision so I get reimbursed.
Great Service, but you don't get to choose your own Doctor
Garner health continues to use some "big data" model to determine my health care professionals. I want to choose my doctor or other health care provider, not be subject to your opinion of some Garner's choice of big data.
Garner has made getting setup and…
Garner has made getting setup and talking with someone so simple! Those I've dealt with have been extremely kind and helpful!! Everything happens just as Garner states it will! Couldn't be happier with Garner!!!
My refund was seemliest
My refund was seemliest, once my claims were processed my deposited into my account.
Easy & Effective
Always super easy to contact a representative and get my questions answered. I’m never in the unknown about anything!
Great working with Garner!
Being that I was new to Garner Health, I did not realize that I needed to add the provide to my network BEFORE I made an appointment. They were understanding and helped me get my network completed. They were very prompt with payment. What a great company to work with :)
The response time was fast
The Garner Representatives follow up on…
The Garner Representatives follow up on an outstanding item I was dealing with was impressive and timely. Thank you
The concerige was really helpful with a…
The concerige was really helpful with a hospital claim and it got approved right away.
Medical expense can be reimbursed.
Medical expense can be reimbursed and it reduces the burden on my finance. The customer service is great!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








