Rough start. Bought on Amazon and was referred to Garvee for Warranty info, and a flyer from Garvee for an extended Warranty was included in the paper work with my purchased AC. The rough part was con... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I ordered a carport off of TikTok shop. One package half the roofing sheet metal was damaged beyond use. TikTok offers a complete return and the buyer pays the shipping. Fiona at garvee was great t... See more
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The product is sturdy and exactly as pictured. Customer service is quick, polite and advocates well. I had to reach out to customer service because one of the two raised beds had scratches through th... See more
Company replied
The fork attachment arrived in just a couple days which was impressive, although the box seemed to have been through a grinder(should have taken a picture)but everything was there and so easy to attac... See more
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Company details
Written by the company
Welcome to Garvee, your go-to destination for premium automotive parts and home appliances, including tires, jacks, diesel heaters, fuel caddies, ride-ons, ice makers, and air conditioners. With a strong supply chain in China and an extensive warehouse network across the United States, we ensure fast delivery and reliable after-sales support. At GARVEE, we take pride in offering high-quality, industry-vetted products sourced from the best manufacturers to guarantee you only get the best. GARVEE is committed to transparency, offering exceptional value while disclosing recommended retail prices. We foster a positive and inclusive company culture, with a diverse team where women make up 56% of our workforce as of Jan. 2023. Our vision is to consistently provide top-tier products and, over the next five years, become the fastest-growing online retailer for automotive parts and home appliances. Join us at GARVEE, where we blend quality, speed, and service to make your vehicles and your home more convenient! See our full range of products at http://www.garvee.com
Contact info
4215 E Airport Dr, Ontario, CA 91761, USA, 91761, Ontario, United States
- +1 888 891 2855
- support@garvee.com
- garvee.com
3.6
Average
689 reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Refused return for damaged goods
I DO NOT recommend ordering from Garvee. I ordered a kids 12V ATV and it arrived broken. When I emailed the to replace broken parts they informed me that it would be a 1-2 month wait as they were out of stock. I requested a return with a refund as it was a birthday present and didn’t want to wait. They said they would issue a return label. I didn’t hear back from them for a week and wrote to follow up and they said they found the part but that the warehouse staff was on holiday for a week so it would be mailed within 7 days. When 7 days was up I emailed and requested a return sunsets it had not been shipped and they didn’t respond for another week. Now they say since it was used (which it wasn’t because it is broken, rendering it useless) it does not qualify for a return. It has been over a month since they have been giving me the runaround. I believe they are a fraudulent business.
I strongly recommend taking your business elsewhere, as their customer service is very bad and will not process reruns even if product arrived damaged.
22 February 2026
Unprompted review
Reply from Garvee
Hello,
We are deeply sorry for the terrible, frustrating experience you’ve had with your damaged kids’ ATV and the completely unacceptable delays and miscommunication from our team.There is no excuse for making you wait, giving you the runaround, and refusing a return for a product that arrived damaged — especially when it was meant to be a birthday gift. This is not how we treat our customers, and we sincerely apologize for the stress and disappointment we’ve caused you.
We have immediately assigned a dedicated senior specialist to handle your case personally and fix this for you as quickly as possible. Our team will review your full situation and work toward a fair resolution.
If you need to reach us directly, you can contact us at:support@garvee.comPhone: +1 888 891 2855 (Monday‑Friday, 9:00 AM – 5:00 PM PST)
Thank you for your patience as we make this right for you.
Best regards,
This review is subject to upgrading…
This review is subject to upgrading if/when contacted through a customer support request. Instructions for the "single functional recliner" require that the cushioned arm rests horizontal metal piece must be slotted into the chair body by pushing until it clicks. However, no accompanying metal part can be located on the chair body arm rest area and the arm rest cannot be installed.
21 February 2026
Unprompted review
Reply from Garvee
Hello,
We’re sorry to hear you’re having trouble installing the armrests on your recliner and that this has affected your experience
Our team typically replies within 24 hours to support requests. Please be patient—we have received your message and are working to assist you.We will follow up with you directly to help you complete the installation or arrange any necessary parts.
Thank you for your understanding.
Best regards,
Great products for a great price
Great products for a great price. Shipping great too.
8 October 2025
Reply from Garvee
Hello,
Thank you so much for your wonderful review.
We’re thrilled to hear you love our products, prices, and shipping speed — that means a lot to us.
If you ever need help or have any questions, feel free to reach out to us at support@garvee.com or call +1 888 891 2855 (Monday‑Friday, 9:00 AM – 5:00 PM PST).
We hope to serve you again soon.
Best regards,
Wine Bar arrived with a lot of damage and not what I was expecting.
I purchased the wine bar cabinet and was quite excited about getting it cuz I lost my original bar in a flood. When it arrived and we started building it and were three quarters of the way putting it together we noticed one of the boards was extremely damaged. Now that we've already built the majority of the bar we didn't want to have to take it apart so this was very frustrating. I did call their customer service and they said they'd get back to me and most likely ship me a replacement part but I'm waiting to see if this happens. The other thing that was frustrating about this bar is the way the wine rack is. It's very poorly developed because the wine bottles do not sit on the two parts of the wine rack. If you put it on the back half and the front half it will slide right off. Therefore you literally have to lean it against the first part which was not the intention so very poorly made and I'm not very happy about that. But can you imagine having to pack this up and putting it back into a box and it probably won't fit to return it. No so it makes it very frustrating when things go wrong with an item you are expecting to be a very nice addition to your house. I've been dealing with a flood from a negligent neighbor and on top of that now I've got bad furniture being delivered to me by this company. I am not happy and I will see what they do to rectify the issue. I have pictures and wish I was able to submit them here but I don't see a place to be able to do that.
13 February 2026
Unprompted review
Reply from Garvee
Hello,
We are truly heartbroken to read about your experience with your wine bar cabinet.First, please accept our sincerest apologies for the damaged board, the poorly designed wine rack, and the huge frustration this has caused you — especially after you’ve already been through so much with the flood and everything else you’ve been dealing with.
A dedicated specialist has been assigned to your case and will reach out to you directly to help resolve this properly. We want to make this right for you.
You can contact us anytime at support@garvee.com or call us at +1 888 891 2855 (Monday‑Friday, 9:00 AM – 5:00 PM PST).
We are truly sorry for letting you down, and we promise to do everything we can to fix this.
Best regards,
Broken from factory and no customer…
Broken from factory and no customer service. Kart came with missing parts and a broken gearbox. I contacted customer service and they just told me they'd get back to me . . . And after a week and me asking them for an update, no response.
Garvee is a scam that uses fake reviews to lure in new customers.
After over a week, Garvee responded that they could send me a new motor and I would have to install it myself. I got a lot of "we're very sorry" responses but they told me that I should just return the kart when I said I'm not comfortable changing out the motor and electrical components myself.
So they don't support their products and try to pawn off the problem on the buyer. Avoid...
12 February 2026
Unprompted review
Reply from Garvee
Hello,
We are truly sorry to hear your kart arrived with missing parts, a broken gearbox, and that you’ve been waiting without proper updates, and we sincerely apologize for the frustration and stress we’ve caused you.
We take this very seriously and have immediately assigned a dedicated specialist to investigate and resolve your issue as quickly as possible.
At the moment, we are unable to identify your order through your review alone. Please share your order number or any relevant details with us directly so we can assist you right away.
You can reach us at:support@garvee.comPhone: +1 888 891 2855 (Monday‑Friday, 9:00 AM – 5:00 PM PST)
We promise to follow up thoroughly and make this right for you.
Best regards,
Garvee followed through!
I have posted 2 previous reviews describing the customer service I experienced. After my first post I received a very apologetic response from Garvee and was offered a $100.00 refund toward my purchase. I accepted the offer but according to Garvee a glitch in their system prohibited them from seeing my email accepting the offer. My second review was about being ghosted by Garvee regarding the refund. Again I received a very apologetic email along with follow up calls. The calls were Garvee checking to see if I received my refund. I DID RECEIVE A $100.00 REFUND AS PROMISED ON MY CREDIT CARD. That being said I stand behind my reviews regarding Garvee's customer service and will not do business with this company moving forward.
4 January 2026
Unprompted review
Reply from Garvee
Hello,
Thank you for taking the time to share this update. We are truly sorry for the serious service issues you experienced—the system glitch, delayed follow‑up, and the frustration that led you to leave three reviews. We fully acknowledge our mistakes and take full responsibility for letting you down.
We are glad the $100 refund was successfully processed as promised, and we sincerely apologize again for the entire stressful experience. We will use your feedback to improve our systems and communication so this does not happen to other customers.
We wish you all the best.
Best regards,
This is the worse company I have ever…
This is the worse company I have ever had the displeasure of doing buisiness with. They ripped me off out of 133.29 dollars. Apparently, they are so bad, they dont even try to please the customers because of so many complaint. BETTER BUISINESS BUREAU has been notified. DO NOT DO BUISINESS WITH THIS SHITTY COMPANY!!!
10 February 2026
Unprompted review
Reply from Garvee
Hello,
We are truly shocked and deeply sorry to hear you’ve had such a terrible, frustrating experience with our company, and we sincerely apologize for the $133.29 issue that has left you feeling cheated and let down. This is absolutely not the level of service or integrity we stand for, and we take your complaint and feedback with the utmost seriousness.
We have immediately assigned a dedicated senior specialist to fully investigate your case, review all details related to your order and payment, and work diligently to resolve this for you as quickly and fairly as possible.
If you need to reach us urgently for updates or further assistance, please contact our support team directly at support@garvee.com or by phone at +1 888 891 2855 (Monday‑Friday, 9:00 AM – 5:00 PM PST).
Again, we are deeply sorry for the stress, anger, and disappointment we have caused you. We are committed to making this right and restoring your trust.
Best regards,
I did get the package super quick but…
I did get the package super quick but it was missing the actual LED light bulb device and 2 small plastic parts that mean I can't open or close doors safely. I contacted garvee and they said the parts weren't available for 2 Mos. They said to contact the platform I bought it on or take a $30 credit....I bought it off garvee directly which they should've known. The product itself does actually seem nice but now I have a huge display case thay will sit empty for 2 mos or try to "source the parts myself"...which is a ridiculous thing to say to someone who bought an item expecting it to be as advertised. Poor resolution to a simple failure to ensure all parts were in the box.
9 February 2026
Unprompted review
Reply from Garvee
Hello,
We are deeply sorry for the frustrating experience you’ve had with your missing LED light and plastic parts, and for the incorrect information our support team provided you earlier.
After reviewing your case, we confirm that the parts do NOT require a 2‑month wait — they are custom components that typically take only 2–4 weeks to ship once produced. We sincerely apologize for this mistake and the confusion it caused.
A dedicated specialist will contact you shortly to arrange free priority re‑shipment of your missing parts.
If you have any questions in the meantime, please reach out to us at: support@garvee.com
Thank you for your patience and understanding.
Best regards,
I would give it negative stars if I could
I ordered a children’s wood lathe for my son for Christmas. The spur center on the machine would not come off at all. I did exactly what they told me to do. It still would not come off. A friend came over to look at it and he noticed that the tail-stock would not stay in place when we turned it on and told me it was dangerous because he had a history of working with those. I tried to return it and they said that I would have to submit a video of it not working as described before they took the order back. The correspondence with them lasted several weeks because they kept telling me they would send me various emails that would be sent-out within 24-48 hours of my call. Half of them didn’t even come so I had to call back only to hear the same response. I told them I couldn’t send a video via email and requested a phone number I could send the video to. I finally got a phone number I couldn’t send send it to and had to call them to confirm that they recieved it. Of course I recieved the “You’ll get an email in 24-48 hours” spiel, and it never came. I had to reach back out to them again, and an email finally came saying that they would not issue a refund because I bought it from their company through Walmart. They knew the entire time because I gave them the order number. HORRIBLE company with products that don’t work as described and incompetent customer service. Buy from somewhere else, please!!
6 February 2026
Unprompted review
Reply from Garvee
Hello,
We’re truly horrified and deeply sorry for the extremely frustrating, stressful experience you’ve had with your children’s wood lathe.
We have immediately assigned a dedicated senior specialist to your case to personally assist you, review all your records, and resolve this quickly.
If you need to reach us urgently in the meantime, you can contact our support team at support@garvee.com or by phone at +1 888 891 2855 (Monday‑Friday, 9:00 AM – 5:00 PM PST).
We will follow up with you directly to provide a clear, fair resolution. Again, we are deeply sorry for the hassle, and disappointment we’ve caused you and your family. Thank you for your patience as we fix this immediately.
Best regards,
Terrible customer service
Terrible customer service. Failure to communicate properly. I seem to get “canned” responses to questions regarding a tractor implement.
I was wanting to purchase items from them and had questions about spare parts I wanted to purchase in addition to the implement I was wanting.
This place obviously is in China as they only respond during the night.
I will not do business with them.
4 February 2026
Unprompted review
Reply from Garvee
Hello,
We’re truly sorry to hear about the poor experience you’ve had with our customer service. This is not the responsive, personalized support we aim to provide, and we sincerely apologize for letting you down.
We take your feedback very seriously and have immediately assigned a dedicated specialist to look into your case personally. To help us resolve this quickly and effectively, please share your order number or any relevant details through our website.
If you need to reach us urgently in the meantime, you can contact our support team at support@garvee.com or by phone at +1 888 891 2855 (Monday‑Friday, 9:00 AM – 5:00 PM PST).
We will follow up with you directly via email to provide updates and ensure your questions are fully addressed. Again, we are deeply sorry for the inconvenience and poor service you’ve received. Thank you for your patience as we work to fix this for you right away.
Best regards,
Canceled an order having a hard time…
Canceled an order having a hard time getting them to refund credit card. There is also a language barrier. I would not recommend buying from this company
3 February 2026
Unprompted review
Reply from Garvee
Hello,
We’re truly sorry to hear about the difficulty you’ve had getting your refund and the communication challenges you faced—this is not the smooth, supportive experience we aim to provide, and we sincerely apologize for the frustration and stress this has caused you.
We’ve checked our system using your name but were unable to locate your order details. To help us resolve this quickly, please share your order number through our website, and we will immediately assign a dedicated specialist to process your refund without further delay.
If you need to reach us urgently in the meantime, you can contact our support team at support@garvee.com or by phone at +1 888 891 2855 (Monday‑Friday, 9:00 AM – 5:00 PM PST).
We will follow up with you directly via email to confirm once your refund has been initiated. Again, we are deeply sorry for the inconvenience and poor service you’ve received. Thank you for your patience as we work to fix this for you right away.
Best regards,
Wish you could leave zero stars
Wish you could leave zero stars, they definitely don't deserve any stars. Do not purchase anything from this company, the customer service is absolutely terrible! We purchased the 24v 6 wheel dump truck ride on toy as a Christmas gift. It arrived and upon opening the boxes to assemble there were broken parts. Made contact with them on Dec 24th and our issue still(Feb 3) is not resolved. They continue to respond with the same generic email saying they are escalating our claim and to be patient blah blah. They finally sent a box after 3 weeks and it did NOT contain any of the parts that we needed to replace what was broken. Contacted them some more and they said they would not send another box and could offer a partial refund which we declined because the parts that were/are broken make the toy unusable for its purpose.(They dump bed was/is cracked almost in half). So a partial refund would be pointless. After doing more research they have an F rating with the BBB. We have also submitted a claim with the BBB and are awaiting a response. Bottom line, do not buy from this company!
3 February 2026
Unprompted review
Reply from Garvee
Hello,
We’re truly sorry to hear about the ongoing nightmare you’ve faced with the ride-on toy and our unacceptably poor service. This is far below the care and support we promise, and we sincerely apologize for the broken parts, the generic responses, the incorrect replacement box, the refusal to send proper parts, and the months of unresolved frustration you’ve endured, especially since this was a Christmas gift.
We take your feedback and this issue with the utmost seriousness, and we have immediately escalated your case to our senior team to personally resolve this for you—no more generic emails, no more delays, no more ignoring your needs. We will review your claim, send the exact replacement parts you need for the cracked dump bed immediately, and ensure this is fixed properly.
If you need to reach us urgently in the meantime, you can contact our support team at support@garvee.com or by phone at +1 888 891 2855 (Monday‑Friday, 9:00 AM – 5:00 PM PST).
We will follow up with you directly via email to confirm the parts shipment and full resolution. Again, we are deeply sorry for the disappointment, stress, and ruined experience we’ve caused you. Thank you for your patience as we work to rectify this immediately.
Best regards,
I ordered a snowblower for my husband…
I ordered a snowblower for my husband for Christmas. The batteries were unable to be charged. I have contacted them 5 times to get us new batteries and even sent them a video for proof. They said they have followed up but they have not. I know they have the right email address. It is now Feb. 3/26 and have gone half the winter without a snowblower. To make things worse my husband has rheumatoid arthritis and cannot shovel without extreme pain. Hence the reason for purchase. Customer service is terrible. I asked to see to someone in a higher position who could help me. She said no and told me she had to help other customers and hung up on me. Pathetic!!!!
UPDATE: A week since what appeared to be a sincere apology and response, I have not heard a thing. No message, no new batteries and no one has tried to rectify the situation!!!!! Appaulling!
28 January 2026
Unprompted review
Reply from Garvee
Hello,
We are truly devastated to hear about the frustration and hardship you’ve faced with your snowblower’s battery issue, especially since this was a Christmas gift for your husband, and his rheumatoid arthritis means he can’t shovel without extreme pain. No one should have to go half the winter without a working snowblower after relying on it for essential help, and we are deeply sorry for the repeated lack of follow-up, unaddressed requests for new batteries, and the unacceptable service you received—including being hung up on when asking to speak with a higher-up. This falls far below the standard of care we promise, and we owe you a sincere apology for every moment of stress this has caused.
We have immediately assigned a dedicated customer service specialist to your case, who will take full ownership of resolving this for you promptly.
Again, we are truly sorry for failing you—for the unfulfilled promises, the poor customer service, and the inconvenience that has impacted your winter. Thank you for your patience as we work to rectify this urgently.
If you need to reach us urgently in the meantime, please contact our support team at support@garvee.com or by phone at +1 888 891 2855 (Monday-Friday, 9:00 AM - 5:00 PM PST).
Best regards,
Easy payment easy access to products
Easy access to website, great information provided for each different products
1 February 2026
Reply from Garvee
Hello,
Thank you so much for your wonderful review. We’re thrilled to hear you loved the easy payment process, seamless website access and the detailed product information we provide. This is exactly the smooth shopping experience we strive to create for all our customers.
We truly appreciate your support and look forward to welcoming you back soon.
For any future assistance, feel free to reach out to us at support@garvee.com or by phone at +1 888 891 2855 (Monday-Friday, 9:00 AM - 5:00 PM PST).
Warm regards,
Absolutely the worst products and…
Absolutely the worst products and service money can buy. Just horrific. They don’t care about their customers, lie there way to not solving problems and sell products to customers that don’t work. I bought a snow blower from them that broke after 2 hours of using it. Completely dead and they’ve been giving me the run around for 8 days straight now to the point when I’ve obtained an attorney as to not let them get away with their games. Just a joke of a company.
31 January 2026
Unprompted review
Reply from Garvee
Hello,
We’re truly sorry to hear about your extremely negative experience with the snow blower and our service. This is absolutely not the level of care and support we promise our customers, and we sincerely apologize for the defective product, the frustrating runaround you’ve endured for 8 days, and the stress this has caused you, especially having to involve legal representation.
We understand a team has already been working on your case to process a refund, and we want to assure you we are actively following up and pushing to expedite this refund as quickly as possible to resolve this for you without further delay.
If you need to reach us urgently in the meantime, you can contact our support team at support@garvee.com or by phone at +1 888 891 2855 (Monday-Friday, 9:00 AM - 5:00 PM PST).
We will follow up with you directly via email to confirm once the refund has been initiated. Again, we are deeply sorry for the disappointment, distrust, and hardship we’ve caused you. Thank you for your patience as we work to rectify this immediately.
Best regards,
I ordered 2 rugs mind you I estimated…
I ordered 2 rugs mind you I estimated the size (my house was under construction and I could not measure properly . So I needed to return one rug and customer Service said I have to pay for shipping! That’s insane ! Second I emailed support and still did not receive an email back it’s been 5 days. Please reply! Or I’m going to BBS
25 January 2026
Unprompted review
Reply from Garvee
Hello,
We’re truly sorry to hear about the frustration with your rug return and the delayed response from our team. This is not the level of service we stand for, and we owe you a sincere apology for the stress and hassle this has caused, especially with your return request and the long wait for a reply.
We take your feedback and this issue very seriously, and we have immediately assigned a dedicated customer service specialist to your case to handle this for you directly. If you need to reach us urgently in the meantime, you can contact our support team at support@garvee.com or by phone at +1 888 891 2855 (Monday-Friday, 9:00 AM - 5:00 PM PST).
The specialist will reach out to you via email within 24 hours to address the return shipping concern, follow up on your unanswered email, and work out a fair resolution for you—no more delays or unaddressed messages. Please keep an eye on your inbox for their message.
Again, we are deeply sorry for the disappointment and inconvenience we’ve caused. Thank you for your patience as we work to fix this for you.
Warm regards,
Garvee Customer Service is World Class!
I was in a rush and inadvertently put an item in my cart which I did not want. I quickly sent a note to Garvee asking that they delete the unwanted item from the order. However, Garvee's fulfillment system is fast and they had the order already shipped! Once Nadia from customer service responded she immediately resolved the issue and contacted Fedex to return the item while in transit. It all worked out and all along the way the Garvee team kept me perfectly updated. Dealing with them was like dealing with a good friend. There response was efficient and caring. They listened, and responded professionally to my issue and took care it even though it was my bone-headed mistake to begin with. This was a superior customer experience and made me feel like I was in good hands all the way!
25 January 2026
Unprompted review
Reply from Garvee
Hello,
We were truly heartened to read about your experience—how a simple accidental item addition to your cart was resolved by our coordination for an in-transit return, and your kind words describing it as a fantastic customer experience, praising our team for thoughtful communication, professional handling, and for making you feel completely at ease throughout the process. Our entire team wants to express our sincerest gratitude to you for this feedback, and a special thank you for your recognition and understanding of Nadia and our whole team.
We fully understand how such an accidental addition to the cart can happen in a hurry, and we apologize for the little hiccup caused by our logistics system’s quick order fulfillment. Nadia’s immediate response to your message, coordination with FedEx for the in-transit return, and our team’s timely progress updates throughout—these are all simply what we strive to do for every customer. Whether an issue stems from a customer’s oversight or our own, listening to every need with care and resolving problems in a professional, efficient way to make your shopping experience worry-free and secure has always been the core of our service.
Your comment that communicating with us is like talking to a good friend, with no hassle at all, is the most precious compliment our service could receive. We have always aimed to bridge the gap between merchants and customers, and to honor every customer’s trust with sincere communication and reliable actions—even for small, unexpected issues, we want you to feel a steady sense of reassurance. We will pass your full praise on to Nadia; this recognition will be the greatest motivation for her and our team to keep delivering exceptional service.
Should you have any needs or questions during any future shopping experience with Garvee, please do not hesitate to reach out to us at any time. We will continue to stand by you with the same thoughtful, professional service, ensuring every one of your shopping trips is smooth and stress-free.
Support Email: support@garvee.com
Telephone: +1 888 891 2855 (Monday-Friday, 9:00 AM - 5:00 PM PST)
Thank you again for your understanding and your love for our service. Wishing you a wonderful life and smooth shopping always!
Best regards,
A piece arrived damaged
A piece arrived damaged, so I am currently fighting with this company back and forth until they make things right. All I want is my TV stand to be finished, but they continue to argue with me over the phone and over email. Do not buy from these guys. Still waiting for them to make things right.
19 January 2026
Unprompted review
Reply from Garvee
Hello,
We’re truly sorry to hear your TV stand piece arrived damaged and that you’ve had a frustrating back-and-forth with our team trying to resolve this. This is not the service we stand for, and we apologize wholeheartedly for the stress and hassle this has caused you.
We take this issue very seriously and have immediately assigned a dedicated specialist to handle your case directly. The specialist will reach out to you via email as soon as possible, so please keep an eye on your inbox, including your spam/promotions folder to avoid missing the message.
For any urgent follow-up in the meantime, you can contact us at support@garvee.com or by phone at +1 888 891 2855 (Monday-Friday, 9:00 AM - 5:00 PM PST).
We’ll make sure to get this sorted for you and get your TV stand completed as you expect, and we’re sorry again for the disappointment we’ve caused.
Best regards,
Mis-Sold and delayed return/refund
*** Getting used to how companies reply to negative comments now. To be clear, they have not sent multiple replies, they sent one to which I responded with the payment details immediately, since then they have ignored my multiple emails.
***
Purchased an adjustable height oil drainer direct from their website. Looked on when it arrived however soon discovered that the height range was completely wrong, there was hardly any adjustment at all. It was advertised as pneumatic but also manual - very strange... Manual as there are no hoses, guages or even a valve on the inlet but then the outlet is only 2mm diameter so needs pressure.
Requested operating instructions, very poor provided and nothing different forthcoming so requested refund. This became very drawn out with emails going back and forwards. They finally provided a returns number and address. I duly sent it to the address provided but then it got returned as the address was incorrect. They then gave another address as they had moved (what?) so I had to pay for another return postage.
They have now refunded the initial purchase price but are delaying refund of return postage x 2 and all communication from them has ceased.
Cheap for a reason? Make your own mind up, but I will avoid in future.
25 January 2026
Unprompted review
Reply from Garvee
Hello,
We are truly remorseful upon reading your feedback and offer our deepest and sincerest apologies for the issues with the oil drain pan you purchased, as well as the terrible experience you endured during the subsequent return process.
The product defect meant your usage needs were not met at all, and what followed was our failure to reimburse the shipping fees promptly, even leaving you with the sense of being out of contact with us. All these problems have betrayed your trust and cost you a great deal of time and money, and we are truly ashamed of this.
Regarding the reimbursement for the shipping fees of your two returns, which you have been concerned about, we would like to update you on the situation: We have sent you multiple emails previously, requesting your relevant account details to process the shipping fee reimbursement for you at the earliest opportunity. Regrettably, we have not received a reply from you to this day, which has resulted in the prolonged delay of the reimbursement process. This was by no means an intentional delay or a refusal to reimburse on our part.
We understand that our explanation now cannot undo the distress you have suffered, but we still hope to do our utmost to make amends and settle the shipping fee reimbursement. Please provide your account details, and we will immediately mark your request as the highest priority and expedite the full reimbursement of the shipping fees for both returns. We will notify you promptly as soon as the payment is credited to your account.
This incident has made us acutely aware of the serious oversights in our product quality control and after-sales service processes. We have urgently launched a comprehensive internal rectification drive, optimizing our after-sales return procedures and enhancing the responsiveness of our customer communication to prevent such issues from happening again.
Whether you choose to purchase our products again in the future or not, we thank you for your honest feedback—every word you have said will be a vital driving force for us to push forward our own improvements.
We apologize again for all the unpleasantness we have caused you and earnestly ask for a chance to make amends for our mistakes.
Best regards,
Reply from Garvee
Hello,
Thank you very much for your recognition of our customer service.
It has always been our consistent commitment to provide attentive service every time and to respond to and address your needs promptly. Your approval is also our greatest motivation to continuously optimize our services.
If you have any questions or needs during your subsequent use of the product, please feel free to contact us at any time, and we will serve you wholeheartedly.
Support Email: support@garvee.com
Telephone: +1 888 891 2855 (Monday-Friday, 9:00 AM - 5:00 PM PST)
Wishing you a pleasant life and all the best!
Best regards,
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