Gatehouse Supplies Reviews 

742
•
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

We placed an order for an item. We recieved another variant of that item and they swear that we place the order wrong yet they never sent a confirmation order like they claim they did. They refused to... See more

Company replied

Rated 5 out of 5 stars

I am in charge of managing the remote control system for the garage doors in my midrise building. Whenever I need to obtain remotes for people in my building Gatehouse Supplies is there for me. I si... See more

Rated 5 out of 5 stars

Customer service was always responsive and honest. The order took six months to fill, but that was due to the manufacturer. Customer service did not give me any empty promises or try to keep me from... See more

Rated 5 out of 5 stars

The gate code worked immediately and hooks to the visors in our car. This is the second set so have bought and the price had escalated significantly but with all the inflation and tariffs, etc it was... See more

Company details

  1. Garage Equipment Wholesaler
  2. also in
  3. Home Automation Company
  4. Industrial door supplier

Written by the company

The Gatehouse has been in business since 2003 selling remote controls, gate operators, and replacement parts at wholesale prices. We specialize in manufacturers like Liftmaster, Chamberlain, Linear, Nortek, Nice, Doorking, and Miller Edge. If you do not see what you are looking for please email us and we will be happy to get you information and pricing. Our website is open 24 hours a day 7 days a week for garage door, gate, and commercial door parts.


Contact info

3.9

Great

TrustScore 4 out of 5

742 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(742)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

still nothing received

It's been 2 weeks and I still have not received my product.

25 November 2024
Gatehouse Supplies logo

Reply from Gatehouse Supplies

Hi Mark, that shipped out last week via USPS Mail the tracking number is 9405511105502579323133

Rated 5 out of 5 stars

Ordering the smallest of Items

In the on-line ordering world, the hardest choice for a consumer is the selecting of small items. I mean really small. But your handling of even the smallest of items (a small battery) was so professionally done. You took all the appropriate steps towards ensuring the product would arrive to me on time. I deeply appreciate your attention to detail and service.

25 November 2024
Rated 5 out of 5 stars

Your website was very useful in helping…

Your website was very useful in helping me to purchase the correct garage door opener. Also, my purchase arrived way before I expected it to. in fact, when I opened my mailbox and saw that the package had arrived, my first word was "Wow"!

26 August 2024
Rated 1 out of 5 stars

Placed and order showed in stock then…

Placed and order showed in stock then receive email late in day that item was backordered and would be a few extra days for an overnight order. A few days go by get an email stating they priced the item wrong and increased it almost 1000.00 dollars and was cancelling my order. No apologies just we screwed up so we are going to cancel your order still awaiting the refund of the original purchase amount.

6 September 2024
Unprompted review
Rated 1 out of 5 stars

Worst warranty service

Worst warranty service. Liftmaster says they send parts and return lables within 2-3 days and this company says pay for the parts, pay for all returns and we will credit you in 1-2 months after we get everything back. Total scam!!!! They will take 1-2 months unless you pay for your warrantied parts first. Client is disputing purchase with AMEX. Diffective out of box, crappy warranty and lift master doesnt care! Best to go through a local dealer you can physically visit.

1 August 2024
Unprompted review
Gatehouse Supplies logo

Reply from Gatehouse Supplies

Hi KT, If you can provide your order number I would be happy to look into this for you.

Rated 1 out of 5 stars

Nothing is "in stock" and they do not answer their phone

The items they claim are in stock are not. If you call them, you are put on hold. Even after several hours (ask me how I know), nobody will pick up. Once I starting looking at their reviews, this is standard. And they now will not take AMEX, probably because they will make you wait for weeks or months to get a refund. Just find another good online supplier that will be honest.

29 May 2024
Unprompted review
Gatehouse Supplies logo

Reply from Gatehouse Supplies

Hi Dante, We have support people on the phones Monday-Friday from 6am pst to 3pm pst. We also have chat and email options available.

PS We changed processors and Amex was down for a week it is working now.
Please feel free to email me directly at parts@gatehousesupplies.com if I can help.

Rated 5 out of 5 stars

Delivery was fast

Delivery was fast. The multi code garage door remote arrived ready to use, complete with battery and correct code setting for the door opener intended.I have 2 garage doors.

3 April 2024

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