We placed an order for an item. We recieved another variant of that item and they swear that we place the order wrong yet they never sent a confirmation order like they claim they did. They refused to... See more
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See what reviewers are saying
I am in charge of managing the remote control system for the garage doors in my midrise building. Whenever I need to obtain remotes for people in my building Gatehouse Supplies is there for me. I si... See more
Customer service was always responsive and honest. The order took six months to fill, but that was due to the manufacturer. Customer service did not give me any empty promises or try to keep me from... See more
The gate code worked immediately and hooks to the visors in our car. This is the second set so have bought and the price had escalated significantly but with all the inflation and tariffs, etc it was... See more
Company details
Written by the company
The Gatehouse has been in business since 2003 selling remote controls, gate operators, and replacement parts at wholesale prices. We specialize in manufacturers like Liftmaster, Chamberlain, Linear, Nortek, Nice, Doorking, and Miller Edge. If you do not see what you are looking for please email us and we will be happy to get you information and pricing. Our website is open 24 hours a day 7 days a week for garage door, gate, and commercial door parts.
Contact info
3.9
Great
742 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 24 hours
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The shipping were pretty quick
4 April 2024
They had what I needed at a good price
They had what I needed at a good price. It shipped quick and fixed our gate operator. I will not hesitate to purchase from again in the future.
Thank You,
John @ Pepsi Co Oshkosh
31 March 2024
New Gate Remote
We recently ordered a gate remote we have ordered . It arrived quickly and we look forward to programming it and using it.
2 April 2024
remote openers
Easy to find what I was looking for. ordered and arrived in a short time.
2 April 2024
The person that took my order was very…
The person that took my order was very helpful and found the cheapest shipping method for me.
4 April 2024
Quick and easy
4 April 2024
Was very easy to buy and I see it has…
Was very easy to buy and I see it has been already shipped. The last place I bought merchandise from claims to have had problems with the address but never notified me. I saw that the tracking info. was at a standstill. Took two weeks to communicate with them….in all package took almost two months to get here. Thank you very much for your fast and reliable service. I will be returning in the near future.
3 April 2024
Easy to find the part and enough…
Easy to find the part and enough specification for the verification.
3 April 2024
Had what I need and helpful .
3 April 2024
I had questions about the item I…
I had questions about the item I purchased and attempted to ask by calling your number. I was on hold for over 15 minutes the first time with no contact and with less patience only about five minutes the second time. I decided you were not really interested or were too busy so I go my own way and will not use your services any more.
6 March 2024
Doesn't work with my lift-master
5 March 2024
Lists items as in-stock when they are not!
Lists items as in-stock when they clearly not. If you're shopping around on price and are willing to pay a little more to get it NOW, don't trust this company! They'll list it as in-stock, then go silent on you. Read other reviews. "Brandy" confirmed as much in writing when I followed-up on the status of my order:
"I do apologize, we needed to order that in from the manufacturer.
It will be here today and we will email you tracking as soon as it
Ships. Please let me know if you have any other questions."
The item that was listed as in-stock when I ordered, and as of this writing is STILL listed in-stock had to be ordered from the manufacturer. Yeah, it'll for sure "arrive today". If they are willing to lie about their stock on hand what other shady tactics are they willing to employ? Just avoid this company.
26 March 2024
Unprompted review
Price was good, BUT
Price was good. Shipping was reasonable. If you even think you might need after-the-sale help, forget about it. Woman was very uninterested and dismissive. Referred me to manufacturer and said the manufacturer would provide assistance. Could not get any help there. Called back. I was rudely dismissed AGAIN. Pay a little more and buy from a company that values your business.
4 February 2024
Your website is so user friendly
Your website is so user friendly. Your customer service is top notch. Thank you,
6 March 2024
Brandy made the purchase easy.
5 March 2024
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