GateHub Reviews 293

I’ve been a GateHub user for a while now, but my recent experience has been beyond frustrating. I’m locked out of my account, and despite trying every possible method to resolve the issue—password reset, recovery key, support tickets—I’ve received ZERO meaningful help.

GateHub’s customer service is practically non-existent. I’ve contacted support multiple times, but all I get is either no response or vague, unhelpful replies. I’ve tried reaching out through email and even social media, but nothing. I’m starting to lose confidence in GateHub’s ability to handle basic account recovery issues, let alone my funds.

Deposited XRP 5 yrs ago. Now I can't reach my wallet due to technical error. I exchanged emails with them, but it seems impossible to reach it.

This website is a massive scam. I can no longer access my account due to a technical issue, and despite sending numerous emails, they simply ignore all communication. I’ve lost thousands of euros as a result.

Be cautious! If possible, we should explore legal action against this company to hold them accountable and seek justice.

Opened ticket and responded with requested information. No response since the automated message.

Followed up every 2 days for weeks no response.

Opened a second ticket and supplied request info. Followed up every day NO REPLIES.

This exchange is a scam.

On December 5th I’ve attempted to send BTC from my Gatehub wallet onto my Coinbase wallet.

I’ve first performed a ‘test drive’ and sent 0.006 btc which was cleared and received within minutes.

Then I’ve sent the rest, 0.51 BTC worth over $50,000, and until this date it hasn’t been received.

I’ve opened three claims, and despite Gatehub warranting in an automatic email a response within 24hours, all three claims were ignored for about a week now.
My account is legit, verified, and I would gladly pass any required KYC process but I’m simply being ignored and my money is held who knows where.

This company seems to be a huge scam.
I’m astonished by the amount of negative reviews and how the UK allows such a bad business to operate. I have contacted the UK financial consumer complaint as well as the fraud action department and filed complaints with both.

I also reached out to an attorney office in the uk who successfully won a lawsuit against Gatehub and intend to pursue this by all means. I, myself a us citizen who’s been practicing civil law for years, and I am rest assured that Gatehub possess a tremendous exposure for a fraud class action law suit.

I advise others to follow suit and not give up.
It’s a hassle and can be costly but we as a community must act against those who portray this entire industry with bad light and those players who act in bad faith defrauding their customers.

I have been on Gatehub for about 8 years but not very active. I signed up when there was no KYC and then it came later and I was verified. Recently they said they needed to verify again and disabled my ability to add or remove funds from my account until I did. I went through their very onerous verification process and 3 weeks later they still haven't restored my account and they stopped responding to messages. As many others are reporting similar experiences and it doesn't make sense for a normal business to mistreat customers so badly, I suspect they are engaged in some kind of fraud.

Poor customer service. Automated emails reply saying you will be contacted in 24 hours and no one contacts you. Made 3 different requests to resolve an authentication issue and can’t access my account. Frustrating.

I made an ETH transaction from my Gatehab account. Unfortunately, the money did not reach the target account. I have not received any response to 2 support tickets, even after 5 days. I did not get any response to direct email contact. I think the only option left for me is to take legal action.

Gatehub are amazing! Always quick to resolve my issues

First they keep winingabout security issues, but they don't let you change your personal data yourself. Then they scare you by telling to close your account but they don't respind to any email anymore. Ridiculous company. Don't go there!!!

GateHub will not let you withdraw your money! Beware!
I wanted to transfer my funds to my bank account, then I have found out that you need to pass a verification process which will involve ridiculous requirements by them to upload tons of un-necessary documents including an assay you have to compose to describe why you transferred your currency to their wallet. when you upload the documents, they will send you a notification few days later saying they are still waiting for the documents. They will keep on stalling, wishing you will give up and leave your funds in their wallet. Run from them like you run from fire!!!

Very poor customer service! I switched to a new phone and lost my 2fa authentication. I have already sent a couple of emails but no response at all. The automated email says an agent will get back to me in 24 hours, well they don't... and that's when your stock has gone up 400% in value. I just can't access the account and do anything about it, it's ridiculous!

This company doesnt deliver service anymore. If you want to keep your money. Don't use gatehub. Big scammers. Big fraud!

I am in the UK and store my xrp in gatehub, I've tried to move my xrp to a coinbase account but it won't let me I've tried the support but as of yet had no reply

I change my password 02/02/2024 now months after they are telling me my login is incorrect . I have change my password several times and never had and issue. I always write my password down before I finalize to makesure it's correct. they told me use the recovery key I used it and it's say wrong recovery key.Companies shold be made to have more than one access way for customers to recovery their accounts before that company can do business. without customers you have no business stop screwing your customers over and giving them the run around. they have my correct phone number all they have to do is provide a verification code like other companies and make life easier for everyone.

I am currently having issues restoring my old account as I was told by your support team to open a new one and that my funds from the old account will be transferred. Unfortunately nothing has been done and they even stopped replying my emails. Please do something about it.

Dear Gate Hub,

I hope this email finds you well. I am writing to express my frustration regarding an ongoing issue with my account. For some unknown reason, which has yet to be explained, my account has been blocked. As a result, I was instructed to create a new account, with the assurance that my funds would be transferred there. However, almost a month has passed, and my original account remains blocked, while the new account is still pending verification.

Throughout this period, I have opened and closed multiple tickets in an attempt to resolve the issue, but unfortunately, nothing has been resolved so far. The situation has become increasingly complicated, and I am still waiting for a solution.

I kindly request that this matter be addressed promptly. I hope that this email will serve as a formal request for immediate action, as I cannot afford to wait any longer.

I look forward to your response and a swift resolution.

Best regards,
Javier A. Salazar Dos Santos

I need customers service. What phone number!!!

Had an account from 7 or 8 years ago, used it occasionally, but had no idea it couldn't be used for UK customers, had received no info about this. Anyway, would allow me to withdraw most of funds (some seemed trapped for some reason), which was OK, but now completely useless as no service for UK. Account now closed!