Agent (Taylor in my case) was very helpful during the viewing and the overall process as a first time buyer. Kept me informed throughout, was very friendly and gave clear steps on whats happening next... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Laura the agent was really professional, friendly and helpful. She answered all our tricky questions honestly. You could tell this is an independent local company as we didn't feel the usual "run-of-t... See more
Company replied
Well with being a first time buyer, I have to say the whole experience so far has been perfect. I have to say Taylor definitely went above and beyond for me, she is extremely polite, very friendly a... See more
Company replied
Gatekeeper are a very professional company who respond very quickly. As a landlord, they deal with all queries, including finding new tenants in a speedy and efficient manner. I deal with Phil Kendall... See more
Company replied
Company details
- Estate Agents
- also in
- Apartment Letting Agency
- Property management company
- Property Rental Agency
- Property valuer
Written by the company
Gatekeeper was founded in 2004 by four founders, Patrick, Mat, Phil and Vanessa. Having bought, sold, let and rented in the past, they felt things could be done so much better. Bringing skills from finance, customer service and retail roles in top inte...
Contact info
Northfield Farm Lane 3-4, OX28 1UE, Witney, United Kingdom
- 01993775320
- enquiry@gatekeeper.co.uk
- gatekeeper.co.uk
4.9
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 week
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Very efficient service and friendly…
Very efficient service and friendly staff.
29 August 2026
Unprompted review
Reply from Gatekeeper
Thank you for the lovely feedback. It’s great to hear you found the team both friendly and efficient. We really appreciate you taking the time to leave us a review!
Best wishes,
Dan Thorne | Sales Director
My viewing
I met Harry this morning to show me round a property. He was punctual, very polite and able to answer questions confidently.
Altogether a good first experience with Gatekeeper.
29 August 2026
Unprompted review
Reply from Gatekeeper
Thank you for taking the time to leave such a lovely review. I’m really pleased to hear Harry made a great first impression and was able to answer all your questions confidently.
Best wishes,
Dan Thorne | Sales Director
Great!😊😊 Lovely meeting you and really…
Great!😊😊 Lovely meeting you and really happy with your service!
29 August 2026
Unprompted review
Reply from Gatekeeper
I’m really pleased you’ve been happy with the service. We really appreciate you taking the time to leave us such a lovely review!
Best wishes,
Dan Thorne | Sales Director
Very slick and professional throughout
Very slick and professional throughout. I've working with a lot of similar firms and they are amongst the best, would highly recommend.
8 August 2026
Unprompted review
Reply from Gatekeeper
Thank you very much for the review and recommendation. Coming from someone who has worked with a number of similar firms, it’s especially pleasing to hear you rate Gatekeeper so highly.
Best wishes,
Dan Thorne | Sales Director
Very easy people to talk
Very easy people to talk. No problem is to big. Charlie is a credit to your company.. hes been keeping me up to date with everything and each notion.
28 August 2026
Unprompted review
Reply from Gatekeeper
hank you for the lovely feedback. It’s great to hear Charlie has kept you so well informed throughout and has been there whenever you’ve needed him. I’ll make sure your comments are passed on.
Best wishes,
Dan Thorne | Sales Director
I had an absolutely amazing experience…
I had an absolutely amazing experience with gatekeeper and how professionally they have handled this entire rental process from inception and step by step guidance provided by each of the team member. This by far is best experience in UK with an Estate and letting agency
25 August 2026
Unprompted review
Reply from Gatekeeper
Thank you for such a fantastic review. It’s brilliant to hear how well the whole team supported you from start to finish and made the process feel clear and straightforward. We really appreciate your kind words and are delighted you chose Gatekeeper!
Best wishes,
Dan Thorne | Sales Director
Viewing
The property itself was not nice and had a lot of issues, but Elizabeth was really polite and helpful, answered all of my questions and did not rush me - hence why the 5 stars.
22 August 2026
Unprompted review
Reply from Gatekeeper
Thank you for taking the time to leave such a thoughtful review. I’m really pleased Elizabeth was able to help and give you the time and information you needed, even when the property itself wasn’t quite right. I’ll make sure she sees your lovely comments!
Best wishes,
Dan Thorne | Sales Director
Great service with amazing…
Great service with amazing communication. Dan was with me all through the process and made it easy and comfortable. Gatekeeper is the best property agency and I'm glad I came to them.
27 August 2026
Unprompted review
Reply from Gatekeeper
Thank you so much for the lovely review. It was a real pleasure to be with you throughout the process, and I’m really pleased I could make everything feel straightforward and comfortable. I really appreciate you choosing Gatekeeper!
Best wishes,
Dan Thorne | Sales Director
Gatekeeper lettings
Elizabeth, the gatekeeper staff who walked us round during the property viewing took time to explain and answered every question we asked her professionally. The property was also exactly as we saw on the market for renting. I will not hesitate to recommend Gatekeeper to family and friends
27 August 2026
Unprompted review
Reply from Gatekeeper
Thank you for the lovely feedback. Elizabeth will be really pleased to hear this, and we’re delighted the property lived up to your expectations. We really appreciate the recommendation.
Best wishes,
Dan Thorne | Sales Director
Wonderful service
The estate agent was absolutely wonderful. Gave us the information we enquired about. Very informative. Amazing service
27 August 2026
Unprompted review
Reply from Gatekeeper
Thank you for such lovely feedback. We’re really pleased you had such a positive experience and felt well looked after.
Best wishes,
Dan Thorne | Sales Director
They are really helpful and keep in…
They are really helpful and keep in touch regularly. A very profess service I am very happy with the agency and especially Lucy and Kenya in the Witney branch
27 August 2026
Unprompted review
Reply from Gatekeeper
Thank you for the lovely feedback. Lucy and Kenya will be really pleased to hear this, and we’re glad you’ve been so happy with the service from the Witney team.
Best wishes,
Dan Thorne | Sales Director
Excelelnt service
Excellent service, on time which is very important to me. Asked her a lot of questions which she answered all of my queries. Much better service than a lot of estate agents. So a big thank you.
25 August 2026
Unprompted review
Reply from Gatekeeper
Thank you for the great feedback. We’re really pleased you had such a positive experience and that everything was handled in a way that worked for you.
Best wishes,
Dan Thorne | Sales Director
I had a really positive experience with…
I had a really positive experience with my application process. Kenya was very informative and kept me updated at every stage before moving onto the next part of the process. Communication was excellent, she was very helpful and quick to respond to any questions I had which made the process a lot easier and less stressful. Highly recommend!
25 August 2026
Unprompted review
Reply from Gatekeeper
Thank you for such lovely feedback. Kenya will be really pleased to hear this, and we’re glad she could make the process feel easier and less stressful for you.
Best wishes,
Dan Thorne | Sales Director
Highly efficient letting agency
Highly efficient staff and great service. Lucy was very helpful throughout the process.
20 August 2026
Unprompted review
Reply from Gatekeeper
Thank you for the lovely feedback. Lucy will be really pleased to hear she was able to help throughout the process.
Best wishes,
Dan Thorne | Sales Director
Consice
Consice, punctual, terrifically confident and out going.
A pleasure to meet Phil, one of the team, who navigated a pretty seamless experience.
Well done all, keep it real.
24 August 2026
Unprompted review
Reply from Gatekeeper
Thank you for the fantastic feedback. Phil will be delighted to hear this, and we really appreciate you taking the time to share your experience with the team.
Best wishes,
Dan Thorne | Sales Director
Communication is Gatekeeper's strength
Communication is Gatekeeper's strength. As a Landlord I have sometimes felt with other Agencies that they've forgotten about me once the tenant is Insitu. Gatekeeper always keeps me informed of what is happening with my property and always gets my approval when it is required. A very professional service from all staff.
24 August 2026
Unprompted review
Reply from Gatekeeper
Thank you for such fantastic feedback. Keeping landlords informed and involved is a big part of what we believe good property management should be, so it’s great to know you feel supported even after the tenant has moved in. We really appreciate your continued trust in the team.
Best wishes,
Dan Thorne | Sales Director
A local Company that really cares
A local Company that cares equally for both Tenants and Landlords
Easy to contact and on hand to sort any issues or give help, should needs arise.
Always the little things and personal touch that sets Gatekeeper above other bigger Companies.
7 August 2026
Unprompted review
Reply from Gatekeeper
Thank you for such kind words. We’ve always wanted to build a business where both landlords and tenants feel genuinely looked after, so it’s great to hear that comes across. We really appreciate your continued support.
Best wishes,
Dan Thorne | Sales Director
Very friendly and knowledgeable
Very friendly and knowledgeable. Able to have a look around property without pressure
22 August 2026
Unprompted review
Reply from Gatekeeper
Thank you for the great feedback. We’re pleased you felt comfortable looking around and never under pressure.
Best wishes,
Dan Thorne | Sales Director
Reply from Gatekeeper
Thank you for the lovely feedback. We’re really pleased you had such a positive experience with the team.
Best wishes,
Dan Thorne | Sales Director
Knowledgeable and polite
Joe was very knowledgeable on the property and where he didn’t have the answers went away and had someone call us the next day with the information. Wasn’t pushy but was making an effort to sell the property to us.
20 August 2026
Unprompted review
Reply from Gatekeeper
Thank you for the lovely feedback. Joe will be really pleased to hear this, and we’re glad he could help get the answers you needed without making you feel under pressure.
Best wishes,
Dan Thorne | Sales Director
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