Gateway Mortgages Ltd Reviews 243

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, making the mortgage process smooth and stress-free. Many people highlight the excellent service received, noting the team's efficiency and genuine care for their clients' needs. Reviewers frequently mention the prompt response times to inquiries and the clear, detailed explanations provided, which instilled confidence and kept them well-informed throughout the entire process. The personalized approach and consistent support from the team are also highly valued by consumers.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, patience, and dedication.... See more

Service

Clients share positive opinions on service, consistently highlighting the professionalism, patience, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and efficiency of... See more

Response time

Customers consistently express satisfaction with the prompt response times. Reviewers highlight that their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can't thank the team at gateway mortgages enough especially James and Vanessa who not only sold my property very quickly, but arranging my new mortgage for my new property, I can't recommend this co... See more

Company replied

Rated 5 out of 5 stars

James was absolutely brilliant helping us as first time buyers! From start to finish, he was always took time to explain everything in "simple" terms. I honestly don't think our experience would've we... See more

Company replied

Rated 5 out of 5 stars

Vanessa at Gateway Mortgages is amazing and has guided me through the mortgage process on multiple occasions over the years - I wouldn’t use anyone else! Her years of knowledge and expertise ensure t... See more

Company replied

Rated 5 out of 5 stars

If I could give 10 stars I would!! James hardy was absolutely fantastic from start to finish. They took the time to explain everything clearly, answered all my questions, and made the entire mortgag... See more

Company replied


Company details

  1. #57 of 87 best companies in Mortgage broker

Written by the company

Moving home, remortgage, capital raising for home improvements, investment property - buy to lets, life insurance, general insurance if you would like any advice or help on any aspect of the above please call one of our experienced advisors today


Contact info

4.9

Excellent

TrustScore 5 out of 5

243 reviews

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Rated 5 out of 5 stars

Brilliant customer service

George was so helpful throughout the whole process. Was very great at explaining things & helping us to get everything done, we started the process in June so it’s been along time to complete but he was brilliant through out.

16 September 2022
Rated 5 out of 5 stars

First class service, would recommend!!

Couldn’t rate Gateway mortgages enough. We had first class service from Lisa and George, they couldn’t have been more helpful. They gave us all the information we needed with constant updates on how our application was going and would recommend them to any of my friends and family. 5⭐️

31 August 2022
Rated 5 out of 5 stars

Great friendly service

Great friendly service. Everyone at gateway mortgages has helped our mortgage and move to go through very easily. Would highly recommend!

22 August 2022
Rated 5 out of 5 stars

Highly recommend!!

Thank you very much Vanessa and Karen for your assistance and help throughout the mortgage process. I have used Gateway mortgages for a number of years now they have always delivered fantastic advice and communication throughout.

11 August 2022
Rated 5 out of 5 stars

Great service

Fast, efficient service! Karen always answered any questions I had promptly and Vanessa helped me find the best mortgage for me! I would definitely recommend and use again!

9 August 2022
Rated 5 out of 5 stars

Superb Company

We have been working with Gateway for a number of years now. Their Customer Service is superb and they always keep you in the loop with progress. I would recommend them to anyone wishing for a quality, friendly service.

9 August 2022
Rated 5 out of 5 stars

Cannot fault the service.

Can’t thank everyone at Gateway enough for all of the help and advice they gave us on securing our first house. Friendly and professional approach and all round nice people. Never once felt pressured into anything; very impartial and appreciated all of the options offered so that we could make our own informed decision. Have already recommended to one friend and will continue to do so. Thanks again James, Karen and all at Gateway.

4 August 2022
Unprompted review
Rated 5 out of 5 stars

Amazing team!

Our experiences with Gateway Mortgages were really positive. Lisa, Nicky and Karen were all amazing. We brought with us a few complications but they found us a solution easily. The service was helpful, timely and friendly. 5 star service.

29 July 2022
Rated 5 out of 5 stars

Amazing service from Gateway Mortgages

Amazing service from Gateway Mortgages. They were so helpful along the whole process. They kept in touch with me through every step and managed to find us the best deal. Quick, seamless service and I would definitely recommend. THANK YOU!

27 July 2022
Rated 5 out of 5 stars

Webb re morg

Excellent service great people to deal with
Vanessa and Karen with our re morg
And Karen also for our wills
So friendly and helpful

15 July 2022
Rated 5 out of 5 stars

First time buyer

Being a first time buyer I was clueless on mortgages and didn’t have a clue where to begin. I reached out to Gateway after being recommended by somebody else. They have made the journey so seemless and I will forever be grateful. Thanks to them I have now completed on my first property!!
Thank you James, Karen and Nikki for your incredible service.

19 June 2022
Unprompted review
Rated 5 out of 5 stars

Gateway Mortgages have helped me with…

Gateway Mortgages have helped me with my mortgages for years and without their expert knowledge I wouldn't have known what to do. They're all very friendly and personable and always very attentive. A big thank you to the whole team

10 June 2022

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