Gateway Mortgages Ltd Reviews 242

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and professional yet friendly demeanor. Many people highlight the excellent service received, noting that the team genuinely cares about their customers and goes the extra mile to ensure a smooth and stress-free process. Reviewers frequently mention the quick response times and efficient communication, which greatly contributes to a positive experience. The overall sentiment indicates that customers feel well-informed and supported throughout their interactions, with many appreciating the personalized advice and guidance provided. The company's ability to simplify complex processes and secure favorable outcomes is a recurring theme among satisfied users.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently highlight the helpfulness,... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick replies and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

James was absolutely brilliant helping us as first time buyers! From start to finish, he was always took time to explain everything in "simple" terms. I honestly don't think our experience would've we... See more

Company replied

Rated 5 out of 5 stars

Vanessa at Gateway Mortgages is amazing and has guided me through the mortgage process on multiple occasions over the years - I wouldn’t use anyone else! Her years of knowledge and expertise ensure t... See more

Company replied

Rated 5 out of 5 stars

If I could give 10 stars I would!! James hardy was absolutely fantastic from start to finish. They took the time to explain everything clearly, answered all my questions, and made the entire mortgag... See more

Company replied

Rated 5 out of 5 stars

Second time using Vanessa at gateway mortgages and we couldn’t fault her at all, from the word go she was on it straight away, very efficient, communication was brilliant let us know every step of ou... See more

Company replied


Company details

  1. #57 of 86 best companies in Mortgage broker

Written by the company

Moving home, remortgage, capital raising for home improvements, investment property - buy to lets, life insurance, general insurance if you would like any advice or help on any aspect of the above please call one of our experienced advisors today


Contact info

4.9

Excellent

TrustScore 5 out of 5

242 reviews

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Asks customers to review

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Rated 5 out of 5 stars

Use the professionals. Gateway mortgages.

Natasha and the team have got me the money I needed every time . From my remortgage of my own home , withdrawal of equity, and many buy to let mortgages. Gateway mortgages have gave me more than a step up on the housing property ladder.

25 March 2024
Unprompted review
Gateway Mortgages Ltd logo

Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Natasha’s wisdom and experience is…

Natasha’s wisdom and experience is invaluable, George helped also in every way he could
Outstanding customer service, where we as the customers are making big decisions, and the help I received was much appreciated
Thank you

11 March 2024
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

All staff were clear

All staff were clear, helpful and efficient with organising a mortgage for us. We will happily recommend this company.

29 February 2024
Gateway Mortgages Ltd logo

Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Would highly recommend Vanessa at gateway mortgages!

Would like to thank Vanessa at gateway mortgages for an incredible service! As we were looking to purchase a fixer upper as first time buyers we were worried about being able to get a mortgage on the house we wanted! However ness managed to find us a lender very quickly and she was very helpful throughout the whole process! Would highly recommend this company!
As first time buyers we were totally clueless on the whole process and overwhelmed by what was involved! We started with a meeting with ness and all our questions were answered and more! She has continued to support us since and put our minds at ease with any worries we’ve had!
Thanks again to Vanessa for everything, and Karen for keeping us up to date!

5 March 2024
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Excellent Service

Excellent communication, friendly and efficient conduct at all times.
Would highly recommend.

13 February 2024
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Vanessa and her team have helped us…

Vanessa and her team have helped us with our mortgage for the last 5 years
Now our fixed rate has ended she is back on the case trying to get us the best deal out there. She is approachable, knowledgeable and would not use anyone else as long as I have a mortgage !

30 January 2024
Gateway Mortgages Ltd logo

Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Great service and a good team

Great communication, process we're straightforward, constant assistance with the whole process. As always Natasha and George provides an amazing service

22 December 2023
Gateway Mortgages Ltd logo

Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Gateway Mortgages are the only company…

Gateway Mortgages are the only company you need. Vanessa is ever so friendly and professional! She’s always reliable and ready to help. As first time buyers we was confused and lost where to start buying our first home and Vanessa made our journey easy and stress free. Gateway Mortgages is fantastic I can not stress enough how amazing everyone on the team is. I’m so pleased we got in contact and now have the best mortgage advisor for life.

11 December 2023
Unprompted review
Gateway Mortgages Ltd logo

Reply from Gateway Mortgages Ltd

Thank You Raychal for taking the time to write us such a lovely review.

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